- Customer Service Perfection! -…read more I have 4 chain, auto parts stores in my little town. They are practically in sight of one another! So why is this my go-to place? Read on- Arriving- They are directly on the Northbound side of US Route 27 and a snap to find. There is a more than adequate private parking lot with two entrances and excellent handicapped parking. What more could you ask for! Ambience- Spotless, well lit, and beautifully organized! The App- It' solid and the usual deal. Sign up for notifications of deals etc. Product- The stuff in retail packaging is, as typical, serve-yourself. I don't come in often enough to learn the store, so I just ask where something is located. It's never a problem. Of course, they have a large stockroom where they have thousands of parts that are not in retail packaging. Customer Service- I'm always just blown away with how good they are! I needed some new windshield wipers. I gave the very nice lady the make and model of my car. She pulled up many choices on the computer screen. I chose Rain-X, and she retrieved them for me. I asked if she would put them on for me and received a smile and a quick "Of course!" She placed a towel on the hood of my car to protect it as she laid down the old wiper blades. Just wow! I was in and out in 10 minutes with a smile on my face! Conclusion- I was the 1st to review these fine folks 9 years ago and have since visited many times. My recent excellent experience was typical and not an exception. I'm increasing my stars to 5!

Had a tuneup done on my 2014 ram pick up truck and the service was exceptional. They went above and…read morebeyond to accommodate me and the service was fast and have no worries that it was done correctly. Highly recommend the location in Lake Wales will definitely be using their services again if needed

Updated 5/22/26* First of all I have never in my 59 years…read moreever had a good experience at a garage until today. I was greeted by Mike and Kevin in the Lake Wales Johnny's Automotive they were very cordial very friendly very professional and they just changed my thinking on mechanics and garages from a zero to a 10. I never thought spending a bunch of money would be such a good experience especially at a shop while I'm here to tell you if you need any work done I highly highly recommend when you go there to ask for either Kevin or Mike to assist you give you a quotes they even left a rose on my steering wheel how awesome is that God bless them and I will be back for sure thank you for an awesome experience guys. Edit: 4th visit and just as great as my 1st. Went in to get just a oil change. Went in had coffee while my car was being serviced. Mike Mgr. You won't find anyone any kinder, funny & professional than him. Customer service is impeccable !! Mike makes you feel like it's your first time every time. He knows the automotive business, he's super sharp that's for sure. Kevin is a awesome man too knows what he's talking about and made me feel welcome as always. Jerry: Thank you for taking great care of my Nissan Rogue Brother You guys at Johnny's Automotive in Lake Wales Rock !! Monday July 28th These guys at Johnny's Automotive are pure classy( Tried to take pictures of the 2 long stem roses that Mike gave me to give my wife.Sorry picture wouldnt post)you don't get roses at any other dealership new used or any garage that I am ever aware of. Thank you Mike Kevin and Jerry for your outstanding service once again you guys are awesome !! *Updated 5/22/26* If I could give Johnny's Automotive 10 stars, I absolutely would! I cannot say enough great things about the incredible experience I had with them. They repaired the front end of my vehicle, fixed my air conditioner, and replaced my tires -- and everything came out PERFECT. My car honestly drives and feels better than it has in years. From the moment I walked in, the customer service was top-tier. Everyone was friendly, professional, and genuinely cared about helping me. Their mechanics clearly know exactly what they're doing because the quality of the work was outstanding, and they kept me updated throughout the entire process. But the real standout was the manager, Mike. Mike went above and beyond in every possible way. It's rare these days to meet someone so personable, honest, and genuinely kind. He treated me like family instead of just another customer. He took the time to explain everything clearly, answered all my questions, and made sure I was comfortable every step of the way. You can tell he truly cares about both his customers and the reputation of Johnny's Automotive. Finding an automotive shop you can fully trust is hard, but Johnny's Automotive in Lake Wales absolutely earned my trust and my future business. If you need repairs, tires, AC work, or honestly anything automotive-related, this is the place to go. Huge thanks to Mike and the entire team for doing such an amazing job. Highly, highly recommended! Rebecca was also great took me home and picked me up via courtesy vehicle. Very friendly and super kind. These folks are one of a kind. You don't get this kind of service at a dealership that's for sure. I did not expect the extra mile they went. Professionally, Lifetime Customer Paul Vigna

I had an appointment to have a tire checked that has a slow leak. I took my car in for the…read moreappointed time and was told I'd be texted when it was finished. An hour and forty-five minutes later I had not received a text. I went back to the auto center. I could see my car outside that had been moved, so I assumed it was ready. I waited about 10 minutes for someone to acknowledge me. Finally, the guy waited on me. After a few more minutes he returns and tells me my car has not even been seen. I was not happy and I let him know. He told me he was in charge, apologized, and said he'd meet me there tomorrow early. I kinda felt sorry for him since he was the only one there and he was being as nice as possible, considering the circumstances.

Had the check engine light come on. Stopped In here and…read morechecked what it was. Turned out the valve that recycles the gas fumes back into the tank. I popped it off and put the new one on and no light. 2016 GMC Canyon, first thing replaced other than oil and a set of tyres!!

You can't throw a stick in my little town without hitting an auto parts store and that's not…read morecounting the big-box places! I can stand in one place on Route 27 and see three of them. It's amazing to me that we can support all of them! This one is exceptional and worth visiting if you need the odd part or accessory. Parking- I mention this separately because it's just a dream. It's on three sides of the store with multiple access points from the highway! Merchandising- So clean you can eat off the floor. Great signage. Just a pleasure to browse. Employee Expertise- Nobody knows everything about cars. Let's say I ask Mary a question. She might say "Bill knows all about that. Let me run and go get him." Sure enough, Bill is an encyclopedia on that subject. Just awesome! Pricing- I've been to the competition, and they are right in line with everyone else. A bonus is that their return policy is easy and quick. It's extremely likely that, if you visit, you'll find what you need. A solid experience all around.

So I had an issue with my RV furnace not working properly. It wouldn't keep the burner on. It would…read moretry to start three times and shutdown. I called and told them I suspect that the controller board is bad can they test it? No way to test it but they can swap it out to see if it works correctly with a new board. Okay, I'm thinking that this shouldn't be a big deal. I even took the outside cover off the furnace and put it back on afterwards. It probably took all of fifteen minutes to swap the board yet I was charged 45 minutes. The problem appeared to be the board but I wasn't going to pay the $200 they wanted for a board when I could get one for $65. That's probably why Glenn overcharged me for the diagnostic. Unscrupulous business practice if you ask me. My mistake was in not getting an estimate beforehand. I won't make that mistake again nor will I use this business again.

The best! They actually have parts on hand and are knowledgeable. We were in a pinch and they had…read morewhat we needed...now we plan to buy from them when we are in the area.

So this is a bit of a different review and this is from the "Receiver" of the car vs the customer…read morewho requested the tow. A good friend needed a starter and her car was stuck 45 minutes south. Elier was great, he was able to get to the car faster than the owner of the car and pulled it out of a tough parking space by himself. Elier delivered the car quickly and impressed me with not only his professionalism but his ability to back the car up between two cars, heck he was better at backing up a car on a wrecker than I am at driving a car. I can't say enough good things about this company.

Great and reliable service. Affordable price. Very professional and willing to help you out. Highly…read morerecommended.

They need to stop lying about their prices and be upfront about it. We were initially told $15-20…read moreso we got the work done and it was fine but when it came time for checkout the total was $77.

Always get good service here. There are several automotive oriented employees that are very helpful…read morewhen it comes to information. Where they seems to lack​ (heavily) is their supply chain. I can pretty much guarantee they will never have what I need in stock. This goes for most of the county, and I'm sick of having to wait or travel for parts because they undervalue their rural stores and customers. Honestly, I can't even say how many sales they've missed from me at this point because of their poor inventory (because I'm always needing parts). Whoever is in charge of distribution, do a better job! Not everyone lives in Tampa and Orlando! Slowly losing hope in the "convenience" of auto parts stores.