I went in for assistance because I had a jammed headlight that needed replaced and was having a…read moreheck of a time trying to get it out. I had the replacement headlight in hand, the cover to the unit off for easier access, and the connector disconnected prior to stepping inside. The place wasn't busy. I was the only customer for a few minutes until another couple came in. An older lady greeted me and I explained what I needed. There was a guy who was helping someone outside. She ask him when he came back in if he would help. You wouldn't even know the guy worked there. He was in jeans, a grey t-shirt, and a ball cap looking like a regular customer. She asked him, and with his head down doing something else said "no, not doing it". I looked at him and said "really?!" I got ignored, no acknowledgement, only flat out refusal. She gave me this look like as to say "well, sorry I tried" . Didn't even attempt to try anything with her nonchalant stance at the counter. Customer service was absolute bs. I know O'Riley's offers free bulb installation. I've gone to this location plenty of times with no issues, great customer service and assistance, top notch effort Even a response such as "Yes, let me finish what I'm doing and I'll help you out" or " No sorry, I won't be able to" would have been nice. At least something else rather than a complete disregard for customer service.

I encountered the worst treatment I've ever encountered at any retail establishment in my life at…read morethis location. I went in to buy a couple parts, and kid behind the counter was in a foul mood. He went to look up the first part and claimed he couldn't find it and said it was probably special order, so I then gave him the part number and lo and behold they had it. The kid then went to go find the part only for it to be in the wrong spot apparently. He snapped at me because I corrected him on the name of the part. After that whole ordeal the second part I had him look up he claimed they didn't have either. He showed me the screen only for me to point out that he incorrectly filtered the category to connector when I was looking for a sensor. He visibly became even angrier. It's not my fault you don't know how to use your computer, a trained dolphin could do a better job. I then asked about the return policy and he angrily told me that if it has any kind of dirt, oil or damage I won't be able to return the parts, and don't go setting them on fire. I honestly should have walked out and not bought anything and went to one of the 2 auto parts stores next door.

I stopped in looking for a coolant product for my car in November. When I asked for help, the…read moreemployee made a snarky comment about how the product was kept in the back because "most people aren't worried about their air conditioner in November." They did bring the product up, but when I asked if they had the can with the gauges on it, the employee got an attitude and said, "Normally if you wanted the can with the gauges, you would've told me that before I went back." At that point, I told the employee never mind--I'll take my business elsewhere. I don't need or expect to be treated that way as a customer.

They close before the closing time arrived at 940 pm and they had the doors locked This is not the…read morefirst time either

I've had occasion to shop there three or four times in the past year. I have very little mechanical…read moreknowledge or ability, so each time I was there I had to rely on staff. Usually it was Olivia, who provided consistently courteous, knowledgeable, and efficient professional service. I trust this place to provide the parts and accessories my family needs.

My car wasn't starting easily and I was concerned I needed a new battery. I was traveling and…read morelooked up O'Reilly. There was one very close. Stopped in. The man at the register listened to my story and in 10 minutes he'd tested my alternator and battery. Showed me the battery reading. I'd purchased a new battery, got it installed and was on my way! He was so personable. He treated me like a friend.

O'Reilly isn't the biggest auto parts store, nor are they the fanciest. But through the years they…read morehave been reliable and helpful. Prices are moderate, the staff is friendly, and the store is clean. This location is easy to get to, as well. I can't say it's my favorite place to shop because I'm just not that into auto repair. But I always feel comfortable and confident when I select O'Reilly's.

O'Reilly sold me an alternator for my wife's van. Lasted three weeks. They will not return it or…read moredo anything for selling me a product that does not last/fit my vehicle.

I went into this store today looking for some cleaning supplies for my car. I was on the phone with…read moremy mother and just walking around trying to look for anything I needed. No one greeted me, i didn't even see any employees around in the store. The prices were higher than my liking so I decided to leave. When I got into my car, there was an employee that was standing directly in front of the door of O'reilly staring at me. He literally had the meanest look and just watched me the whole time leaving the parking lot. It made me feel really uncomfortable and confused because where were you in the store and why are you trying to seem like you're guarding the place. It was a very odd situation and I felt like he thought he was doing something by watching me from inside the store. Like what was your purpose?

My Brother-in-Law swears by this place. I have been here several times and the service is top…read morenotch. I took him here today because he thought my sister's alternator was bad. Had it tested twice and it passed. They then tested her battery, it was bad. Even though they had ordered an alternator for him (which arrived in 20 minutes) he finds out he just needed a new battery instead. Great service! Make sure you know how to get to this strip mall before you come. You have to turn off Maple to the west of this mall to get there.

Maria was super nice and helpful while we tracked down an order number from their online offices…read morefor my core charge refund. All the managers and staff where super patient and willing to stop and take a moment to learn or figure it out for us, even when I could tell they were super busy. I really appreciate their hard work and customer service!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

These guys are great. Military discount. They also do not make me feel like a fool when I have to…read moreask a ton of questions or show them a picture of what part I am looking for. I do not work on my cars much myself but I will do more often now that I found these guys. Plus they were nice to my wife when she had to make a purchase while I was deployed.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

My friend's truck needed a new battery and a new starter, and we had to wait 4 hours for this…read moretraveling mechanic to fix it, just to be told it can only be started with a screwdriver . However Jon and Jared were especially very helpful in getting us what we needed in a MUCH more timely manner and we don't have to use a screwdriver to start our vehicle. They were also so kind and had such good hospitality as we had to wait in the store for again, 4 hours total. Kodee and Scott were also very helpful! Thanks again and you all definitely need a raise!!

After the idiots at the nearby Advance Auto decided to order an Optima red top for my Wrangler…read morerather than a yellow top like I already had and that I clearly asked for, I came to O'Reilly's. At this O'Reilly's store, Marshall had the proper Yellow Top battery in stock and quickly replaced it...all in a very professional manner.

Nothing out of the ordinary here, but good service. Had a check engine light I needed to have read…read moreand the Advanced Auto across the street couldn't do it on a Subaru for some reason. Drove down the block and the staff hooked up my car and had the code read out for me in no time. Otherwise they have all your basics covered from your ugly auto parts car bling, to oil, filters, anti-freeze and parts. Just about everything you could need. You can also check online for the parts you need at the location you want, and either pay online or at the store when you pick up. Pretty convenient!

Although my usual store is the Council Bluffs one, these guys have been helping me take care of…read morecars for a long time. Always been willing to lend a hand and help me find what I need, they also usually have better pricing then Amazon can even do.

I like O'Reilly's for several reasons. One, they have a good inventory, and keep it stocked pretty…read moregood. Two, they are always very friendly and helpful. Three, they have good sales, specifically on tools. I still have a tool kit I picked up on the cheap back in the 90s. They are always helpful in finding the parts I need to keep my fleet running smooth. The prices are average for auto parts. They also recycle used fluids for free! Woot!

Delivered wrong part. There were two thermostat housings…read morebut only one was shown online. So O'Reilly's delivered the wrong part. Then had to wait over a hour for the correct part to be delivered. 2007 Dodge Grand Caravan 3.3L