I went in to get my oldest son's iPhone fixed. I thought it was just a cracked screen but the tech…read moresaid his battery was an issue and he was able to show me the damage. My son also had damaged the frame of his phone. The tech was honest with me and said fixing it wasn't really worth it and may not be possible because of the extensive damage. Even though I didn't have the repair done, I believe they would have been able to fix it if only the screen was cracked. Before you have a repair done, check their website for coupons and/or specials.

Yes I am old school and wear a watch- one that needed a battery…read more I stopped in here Saturday to have them pry the back open and replace the battery. The staff (teenagers) were not the friendliest. They could take a lesson from the chick fil a handbook on customer service but they got the job done with only minor issues so I can't complain too much and the cost was reasonable overall since I didn't have the tools to do it myself.

I drove 25 min to this place, that shows on Google that it is currently open, only…read moreto find an empty store with a FOR LEASE sign on the window. Get it together Batteries Plus! I bet a whole lot of people have been pissed off by this when they get here. This location no longer exists as a Batteries Plus.

A $200+ Duracell Ultra AGM car battery is on it's last legs after four years of good service…read more Still has a month of full warranty left though. Would never recommend this store because the front line people apparently are not authorized by the franchisee to solve the customer's problems. I went to my local Batteries Plus store in Trussville, and they tested and confirmed a replacement under warranty was necessary. Fortunately, they noted the full replacement guarantee was still in effect. They even called a store in another state where I originally bought it to confirm the receipt and printed me a copy. But they didn't have the correct battery and three weeks later was the soonest they could get it in. Pushing the date on the warranty, but the salesman said he'd be sure it was covered. My wife's leaving town tomorrow for a visit to friends and taking my car. So I phone around several other stores, and the store at Alabaster was recommended as a possibility. Sure enough, they had two of the right batteries in stock. I mentioned the warranty replacement, and a sales person said they would have to call the Trussville store to confirm the testing diagnosis. I said fine and I'd be on my way. She said nothing about any other requirement to getting my on the road with the right new battery. Drove a round-trip of 62 miles to her store in Alabaster for nothing. Yes, they had the batteries, and the guy on duty said he'd gotten a note that I was coming, and the kind of battery I'd be needing. They had it. He called the guys at the Trussville store. They confirmed the battery was both covered by the warranty and definitely in need of replacement. They told him they did this with the battery in the car, and on the spot authorized the warranty coverage and replacement. The Alabaster sales rep however was not having it. He returned with the news that I'd be required to leave the battery with them in Alabaster overnight and they'd test it again in the morning. "It has to be fully charged the night before..." he said "I did that last night, with a brand-new charger." I replied "Well, to honor the warranty, we have to do it this way." he retorted. "Then how am I supposed to get home tonight?" I asked. "That's just our policy" he said. "You should have told me that before I came." I answered. "If I'd known that I could have brought it in my other car. You're following procedures is fine. But your sales lady never mentioned this requirement." "Sorry for the communication problem." was his reply. "I want to speak with your supervisor." I said "She's not here, she left (this was the original person I spoke with BTW)." "Then give me the name of the [franchise] owner. I'd like to speak with him." "We don't have his number." he said. And so on. Would never recommend this store because the front line people apparently are not authorized by the franchisee to solve the customer's problems. Yes, the store guy there did apologize for "...the communication problem." But offered no other solution. Finally, I called the Batteries Plus National Customer Service number. The rep there listened to my story, apologized, and said she'd look into getting the correct battery to the Trussville store ASAP. We'll see if that happens.

I have used Batteries + Bulbs as my sole outlet for batteries for as long as they have had the…read morestore in Pelham, AL. When my car with their 2 1/2 year old battery wouldn't start I returned to the store to have the battery tested. I was told that the battery checked out fine but that I should have my alternator and generator looked at. Thus I went to a local repair shop where I relayed the results of the Batteries + Bulbs testing and their advice about the alternator and generator. It turns out (after a series of expensive tests) that there was a bad cell in the battery and nothing wrong in the electrical system of the car. This should have been handled under warranty by Batteries + Bulbs rather than my having to spend extra time and money to get the correct diagnosis.

From the owner: We're more than just a battery store, we're committed to providing outstanding service and…read moreexpertise for a variety of solutions - including power, phone repair, auto battery installation, key fobs, lighting, and more! Whether you need help finding a replacement battery or to replace a shattered screen on your device, Batteries Plus is here for you.

Did a great job on my Granddaughter's cellphone which had a cracked screen and informed us that a…read morenew battery was needed due to the phone becoming extremely hot during use and charging. Service took about 30 minutes for a reasonable price. Tech was knowledgeable and took time to fully explain the issues and gave tips on freeing up storage. Needless to say my granddaughter is very happy. Couldn't believe they were open on July 4th. I do recommend.

I just want to give these guys credit. I had a an item that needed repairing. I was having trouble…read morefinding someone who could and would fix it. These guys were very kind and repaired it for me. I thought it was going to take a few weeks, but I imagine given the urgency, they repaired it right away.

To be honest, I don't even know how is this place even still in business because I went there to…read moredrop-off my computer during opening time. As soon as I arrived at the door, the very short lady just opened the door without greeting me nor didn't smile! How about I was nice enough to thank her, only for her to completely ignore me!! All in all, it kind of didn't surprise me because if you see all who works there, it explains who they would prefer to frequent there!!

Nice people, took a little over a week to diagnose and "fix" the problem. They wiped my laptop…read moretaking all the Meta data for my small business and poof. Computer wouldn't boot, That was the reason to fix it, was told it could be fixed and everything transferred over with a new drive. If I would have known they didn't transfer anything, I would have just bought a new one. Years of work down the drain after they assured me it would all work the same. It's so aggravating, will never recommend going here, you might as well buy a new one and save yourself the $250. Like, if it can't be fixed or recovered, then tell the customer that. Don't wait to give the computer back after the first of the month and invoices are due and they deleted all my business info, which is pretty important when you work from home!!! Now stuck with a wiped laptop, bills and accounts that can't be accessed, and the bill for this headache.

I came in to check on an issue with my lights. Anthony said he would look at it and test it. He…read morecame outside (in the rain mind you) and fixed my issue instantly! I've been without an inside light in my car for 5 months. And in 2 minutes he fixed it! I'm so grateful!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!