Our water pump exploded 2 blocks from Advance and we called for our parts. Not only were they quick…read moreand responsive, they let us use their buggy to bring the parts down and then checked on us and brought us drinks as it was so hot. I am honestly so impressed and thankful. Exemplary customer service and in a world where no one cares, they did. It meant a lot. 5 stars!

We broke down off I-65N on way to Birmingham. Walked .09 miles to the auto store. We needed a new…read morebattery and alternator. The alternator wasn't in stock but at another store in Pelham. Robbie and Mike were very helpful! Mike gave us a ride back to the car and drove to Pelham for the part! Real old fashion CUSTOMER SERVICE that you just don't see anymore! We can not express enough thank yous!!!!

I needed a replacement part and found it here at a fraction of the new price. The yard can be a…read morelittle overwhelming to navigate, but staff helped point me in the right direction. It saved me money, and the part worked perfectly once installed.

Awesome place. Changed their name from Palmer but still great customer service. Randy answered all…read moremy questions and helped me find the part I need to fix my T&C. Will definitely use them again if the need arises. Thanks Randy and team!

I came to the dealership to look at a particular car that had just been traded in. I was assigned…read moresalesman Rob Hurt, and he was incredibly helpful and patient as I explored not only that vehicle but several others on the lot. Before leaving that first visit, I test drove a vehicle that I really liked. Rob explained that I could place a $300 refundable deposit to hold the car while I finalized the insurance and financing details related to my totaled vehicle. Since the deposit was refundable, there was no risk, so I decided to put it down before leaving. Over the next several days, I made a few visits to the dealership to make sure it was truly the right vehicle for me. I even brought my son back so he could test drive it and give it another look. Rob was very patient and accommodating through the entire process. There was one visit where I became quite frustrated and was honestly tempted to walk out. I was simply trying to keep the car on hold and needed to leave so I could get my son home to study for an exam. However, either Mr. Hurt or his manager, Shomari, kept attempting to run my credit and finance the vehicle through their system even after I explained that I would be securing financing through my credit union. That part of the experience felt unnecessarily pressured, and I did express my frustration to Rob. One interesting feature of the process was their high tech system where you go into a private room and complete a virtual meeting to review warranty options and sign paperwork electronically. That was actually a pretty neat and modern experience. During the process, I received an email from Service Director Mr. Bowlin asking how everything was going. I replied honestly and explained the frustration from my most recent visit, but unfortunately I never received a response. I was eventually able to finalize the deal and complete the purchase. Rob was wonderful throughout the entire process, and I truly do not believe he was the one pushing to run my financing through their banks. That was simply the impression I got. Within a week of purchasing the vehicle, the car alerted me that it needed an oil change. I reached out to Rob to ask if the dealership might take care of that in good faith since I had just purchased the vehicle. He checked with the service department and told me they could perform the service, but that I would be charged for it. Personally, I feel that a large, reputable dealership should at minimum ensure the oil is fresh before selling a used vehicle. Shortly after that, Mr. Bowlin emailed again asking what they could have done differently to earn a five star review. I responded and shared the same concerns mentioned here. Unfortunately, I never received a reply to that email either. Overall, the experience was a positive one, largely thanks to Rob's patience and professionalism. A side note worth mentioning (in my opinion) is there are positive affirmations in the restrooms and Christian music playing in the building. My only disappointment was the lack of follow up when I shared concerns and gave the dealership an opportunity to address them. For that reason, I'm leaving four stars instead of five.

I recently had the privilege to add a Lincoln to the family. I had an amazing experience with Long…read moreLewis of Hoover and especially my sales rep Michael Slaughter. The entire process was smooth, professional, and truly enjoyable. The team went above and beyond to find exactly what I was looking for, and when it wasn't readily available they had it delivered. That level of dedication stands out. I couldn't be more pleased with my new vehicle and the overall experience. I highly recommend Michael Slaughter at Long Lewis of Hoover to anyone looking for a hassle free and a no pressure car buying experience

Great service! From the second I walked through the door they were very helpful and courteous. I…read morecouldn't be happier with my purchase

Gave my car back filthy dirty and full of grease marks. Very unprofessional and disappointing. No…read moreapologies...DO NOT sign or pay for anything until you see and drive your car...learn from my mistake...I never ever would have imagined such an awful outcome...

Love these people. Have been using them for more than a decade and completely trust them. They…read moredon't do unnecessary work, but take care of everything I need. And the fact they know me and will repair punctured tires without charge is just a bonus.

overpriced and dishonest. I changed my own oil after a service there and the oil was obviously poor…read morequality while I was told it was the best available. stay away

Very clean friendly employee with concern for their customers service needs. I had them inspect my…read morevehicle for a fluid leaks. They recommended an initial part replacement, but noted that if the part did not repair the condition then another more expensive part would need to be replaced. I appreciated the information, but decided to wait to make a decision to move forward. There was a $160 shop inspection fee.

I had some issues with my car and took it here! I love that they have a "drop off after hours"…read moreoption as I work long hours and couldn't make it there during the day. They were so fantastic with communication and Mark explained things well to me (and my dad) as I'm just a girl who knows nothing about cars! I appreciated their service!

Got me the exact part that I asked for. Showed up early and got me in and out very quickly.read more

Have purchased multiple used cars from Billy's and parts for minor repairs. Always professional,…read morecourteous, and quick to respond. Highly recommend

I was extremely excited to find these guys to work on my 66 Mustang, about a week into getting it…read moreback the new battery died and the steering column was not installed correctly. I took it back to be fixed. They have now had it for 6 1/2 years and will not give us a straight answer on when we can get it back or when it will be fixed. They also blocked me from social media after commenting on a cool car and asking when mine would be complete. Nice guys but Do NOT recommend if you would like any sort of straight answer.

I brought my Corvette to this shop in June, 2023. Mr. Black had recently judged a Corvette show in…read morethe area and that seemed like a good referral. Immediately on getting the car back, the fuel release switch did not work. I brought the car back and this was repaired, see the email. Since that time I have found that 3 of the connectors for the center console were broken, and the lighter no longer works. There is a cut in the leather shift knob that was also done by your repair person. All of these faults are related to the short-throw shifter replacement. The car continued to leak oil and I brought it back to your shop. This was supposedly repaired a second time but it has continued to leak oil for the last two years. I have recently brought the car to Hendrick to repair the oil leak. They first replaced the oil pan gasket, which had an external sealant pasted over the gasket area. Subsequently they replaced the crankshaft seal. You can see from your bill that your shop worked on both of these items. I have paid $3500 to repair your faulty work on the engine, and many small pieces were broken when the shifter was replaced. This shop does careless and slipshod work.