I recently bought a windshield wiper blade. It didn't fit so I attempted to return the next day…read more They had my account ion file, my credit card on file, and they had the option of no receipt, when I purchased. I assumed that a company in 2026 with all the information, they wouldn't need a paper receipt for a return. But, apparently AutoZone is still operating on decade old technology, and thinks everyone keeps paper receipts around. This should have been an easy check, and fix I just wanted to exchange, but I instead I'm stuck with a blade that doesn't fit my car.

The Auto Zone at 1152 S Mason has extremely knowledgeable and helpful staff. Nat would over and…read morebeyond to help me out. He not only helped me figure out which part I needed, he installed the headlight himself. Great customer service.

JJ was Very knowledgeable and helpful. When I called to check on a part she asked great questions…read moreto verify match, and when I came in to pick it up she had it ready to go. Very friendly and caring when it came to customer service. Great job JJ!

Rude staff. Wouldn't, or can't look up an order from just a year ago... huh?..for an expensive cv…read moreaxle with a lifetime warranty? Small wonder they are forced to close stores. This place needs to deal with both their systems and staff.

Manager James is horrible. Bought a battery at this store and had my receipt and he refused to…read moreexchange the battery while it was still under warranty!!! He gave some lame excuse... blah blah blah!!! Ended up going to another store where the girl had no problem using info printed on the receipt to provide a replacement. I would advise using any store but this one!!!

I needed two O2 sensors for my Expedition. The store was out of stock. Daniel went the extra mile…read moreand made sure that he picked a parts supplier that would have the parts at the store the next day. Daniel then called to let me know that the parts were in (the next day). Great customer service! Thank you

Just needed to ask someone where to find break bulbs for my car make/model. Esteban went above and…read morebeyond. He looked up what I needed and told me the price. I said that was fine and without hesitation, he goes to grab them for me. When he came back, I mentioned that I would try to change it myself, and he offered to do it for no extra charge! He was very helpful and friendly, despite the Texas summer heat. Thank you!

I had a disappointing experience at this Advance Auto Parts due to the customer service I received…read more In my opinion, this was terrible customer service from start to finish. When I walked into the store, an employee saw me but didn't greet me professionally. Instead, he walked down an aisle, gave me a chin nod as if he knew me personally, mumbled something I couldn't understand, walked past me, went to the cashier, and then stepped outside with something in his hand. If he was busy, a simple, "I'll be right with you," would have been appreciated. Instead, I was left wondering if I was even being acknowledged. When he came back, rather than greeting me with something like, "How can I help you?" he simply said, "What's up?" As someone he had never met before, I found that overly familiar and unprofessional. It also left me questioning whether I was being greeted that way because I'm Black--whether he assumed I'd be comfortable being spoken to so casually. I don't know if that was his intent, but that's how the interaction came across to me, and I was not okay with it. When I told him I was there to pick up an order, he asked for my name but couldn't find it in the system. I suggested using my order number and even held up my phone with the confirmation, but he replied, "That's not how it works," without looking at it. After he still couldn't find my order by my name, he then asked to see my phone--the very thing I had already offered from the start. That was frustrating because it unnecessarily prolonged the interaction. If he had simply looked at the confirmation when I first offered it, the issue could have been resolved much more quickly. Customer service should be professional, courteous, and respectful. A proper greeting, acknowledging customers when you're busy, and listening when a customer is trying to help resolve an issue are basic expectations. Unfortunately, this experience fell well below those standards and left me feeling disrespected. Based on this interaction, I consider this to have been terrible customer service.

Rocko was a huge help! Shout out to him for going above and beyond, most other guys won't even come…read moreout to my car to help with anything. I appreciate this very much.

Came by in a hurry and Gene helped get me in an out. Even installed the wiper blades himself. Thank…read moreyou for great customer service!

We were on a road trip when we hit some heavy rain fall. I called O'Reilly's and asked if they had…read moreRain X, which he replied yes. So we drove over from the gas station across the street. Bought the Rain X which was right at the front of the store. But when we cashed out I said, I've never used the spray before, do you have the smaller bottle that squirts out, not a spray. He said, oh that's in a different area. They have Rain X in 2 different areas. We drove back to the gas station to use the roof top over the pumps so we could apply the Rain X on a dry windshield. Shielding is from the rain as we applied it. After we did that we were back on the road. Which we were thankful for. It did rain a few other times as well, and the Rain X really did help. Highly recommend Rain X for a safer drive in the rain. And grateful O'Reily's was there when we needed them.

Very helpful staff. Found my remote battery quickly and showed me more than once how to change it…read moreafter he helped change it out for me so I would know how to do it in the future. Highly recommend this great place with wonderful customer service!

Andy was incredibly kind and generous in helping me with my auto part needs. He took the time to…read moreclearly explain why this was the right part for my vehicle and did it all with a smile. He was well-spoken, professional, and well-presented. I'm so glad I was able to get his name so he could get the shout-out he truly deserves!

"I've had a great experience every time I've come here. The staff is consistently helpful,…read morefriendly, and attentive. They truly go above and beyond to make sure their customers feel valued. Highly recommend Thanks for the help with my break light!!