I don't like giving a negativereview, working in retail for over 15 years, I believe they can put…read moredoubt oncustomers and whether to do business with them. Unfortunately, it's the principle thistime and I feel some issues like mine should have been handled better when I brought this to attention. I have gone to the battery world in vestal 3 times to get a battery and all times left satisfied and trusted I got good service, but NOT this time and I am disappointed in the service, disappointed in the response from the owner.  I brought my truck in for abattery replacement and 3 weeks later my truck was not starting up right with the NEW battery. I checked under the hood to find out the issue was they replaced my original battery set-up parts with a different side post terminal that was too short, wrong size and left the cable nut barely holding the cable on-to the battery. Any good experienced auto service technician would have known this seen this and correctly fix it and would have known leaving it the my cable mount this way would not work well in a moving vehicle later and in time. I really dislike when any auto shop like battery world would leave doing a bad job like this and choking-it-up to the customer will never know what we did. this is the fact of what it is.  I called and brought this matter to the manager's attention. He remembered me coming in to purchase a battery, remembers the installation and blaming ware and tear and NOT the real issue of a incorect part was used in place megshift the job. His reply has left me NOT convincing. It Cost me 10 bucks to get the RIGHT part at the auto store, something they could have gone to get and to do a good job from the start. Personally my original part was in good shape and I feel the technician lost the part, dropped it in the motor compartment and? because I have done that and you need to look for it.  Businesses have to be put on account, ifyou find you don't carry the right parts for every installation, to do theright job, the right thing and let the customer know and try to make it RIGHTthen tell me instead and make it RIGHT and NOT do the shabby work.As far as I am concerned, the customerservice they used to offer has eroded. It is unfortunate because I prefer toshop and go to small businesses to give my business to them, but my experiencethis last time with battery world has given me a different perspectivewhether to do business with them again or having to recheck their workbefore leaving.

"Mike Slavic is about as helpful as a Blind Bank teller" I…read moreseriously don't know how this place got 5 stars because their Customer Service is horrible! And the Manager is a moron. This has to be the most incompetent business in Vestal NY. I have a registered LLC as a Film Studio and am a Film maker right here in Binghamton. 2 years ago I had 2 Camcorders that are 4K Ultra. Unfortunately they only came with 2 batteries and no charger. I decided to go to Battery World to to buy 2 backup batteries and a Recharger. The Clerk took my information and placed my order. It took nearly a month (3.5 weeks) to get a call saying my order arrived. I went back to the store, paid for my 2 extra batteries and Recharger and left. About 2 years later last week I went into Battery world to see if they still had my order on file because I wanted to buy additional batteries for the same cameras, as I misplaced them. As I was walking into the store a Customer was cursing out what looked like the Store Manager and the customer was furious. I walked pass them straight to the Clerk and this was about the dumbest idiot I ever met in my life. I told him the situation and I was quite professional about it, more than the customer cursing out the Manager. The Clerk then asked for my name which I provided. He then told me that he has the charger that I ordered on file but no recollection of the batteries that his store ordered for me? And to be honest he looked like a frustrated drug addict waiting for me to leave so he can take his medicine. He looked special. I asked him to check his system again and he got frustrated like it was calculus equations or something. I left the store with a business card. I then called the store later that week and asked to speak to the Manager, Mike Slavic, another dumbass. This dude is about as bright as a box of blown lightbulbs. Mike Slavic is about as helpful as a Blind Bank teller. Mike Slavik takes my last name and pulls up my file from 2 years ago. I explain the situation and he also finds the Battery recharger, but again, does not seem to find the battery # anywhere in his system that his store found and ordered. He then tells me the dumbest sh*t I ever heard in my life. He tells me that each Battery recharger is NOT UNIVERSAL and the battery charger is only for that specific battery. I repeat the same thing that he said to me back to him and then asked him to find the battery for that specific charger that they have on file? DUH! Mike then flat out tells me that if I don't have the battery, then there's nothing that he can do! So in other words he said " I love my paycheck but I hate working for it. So don't expect me to do anything that even remotely looks like work, because you're SOL (sh*t out of luck). DON'T EVER GO TO THIS PLACE, EVER. THEY ARE SUPER IDIOTS.

This place is AWESOME! I went in on a recommendation from a friend, but kinda skeptical. WOW, not…read moreonly was the price WAY better than the dealership, but the battery is better quality and as I was asking about installation, the OWNER Dave came out and installed it for me. He checked some things on my car as well and was kind, helpful and professional. I definitely will return. Great product and even better service! Plus they also have every kind of battery you can imagine. Even those little garage door openers and key fob ones. After leaving my Lexus and I felt fully CHARGED. DO IT!

Very efficient and friendly service from Jeffrey (and Oliver) when my car battery died. They set me…read moreup with a loaner so that they could charge my battery overnight (it was really dead); I was in and out in a jiffy. Thank you!

Battery World is the only place I'd go to get a new/refurbished battery in Syracuse. They are fast,…read moreaffordable, and friendly. As I write this I feel like I'm writing a commercial pitch, but I really think these guys are the place to go. This past January battery decided to visit battery-Valhalla and I was up the creek until someone gave me a jump. I went straight to Battery World, left the car running, and pulled into their shop when it was my turn. They pulled the old battery (after testing it to make sure it was indeed dead) and put in a new one and I was on my way in 10 minutes. All this for ~$100. Nice. Support this place when your battery stops supporting you.

Few companies today take the interest in their clients. I own a 1989 Jaguar XJS 12 cylinder…read moreautomobile. I purchased a battery to work with this big engine, but still had issues starting the vehicle. Bob and his son Chris have taken time to rule out the battery being an issue in the mix, and I appreciate and admire their business acumen. They are a busy shop and always have the time to review my needs. This is the way business should be done and why they are successful.

The 'woman' (I think she is one of the owners) at the counter was nasty from the start...I tried to…read moretell her what the exact problem (I'm an electrician and electronic technician...for the last 32 years.) She would NOT listen to anything I said...she kept insisting that the issue was with my car, not with her battery...so I didn't lose my temper (although I really wanted to)... So, I grabbed my battery and left, and told her I would never buy anything there again...Eff that effing place... service sux...and I'm going to go to Syracuse when I buy 4 batteries at the same time for my RV in the spring...Screw them and their crappy service...

I brought my car to Yorkville Battery today and they got my car right in. They checked my battery…read moreto make sure that I really needed one, everyone there was very friendly and knowledgeable! Thank you!

Very reasonable prices. Great selection. The owner will usually have a couple of options - low,…read moremedium or higher price range. I've bought batteries for my mower, bobcat, car and cycle there. He always had them in stock.

Call the warrantee phone number on the website receptionist was pleasant and directed me to a…read morewarrantee specialist . he could definitely use some more training in Customer Service . He was definitely having a bad day. He really did not answer my questions.

My battery had died and was jumped by AAA, but I wanted to get a new one before an important…read moreearly-morning meeting. I arrived at O'Reilly Auto Parts after 9 p.m. hoping there would be someone available. The store employee Juan was compassionate, empathetic, extremely helpful and installed the new battery immediately. Note that I had stopped at AutoZone, and got "hey, man - it's almost closing. Come back in the morning". I am most thankful to Juan at O'Reilly Auto Parts for being a TRUE CUSTOMER SERVICE PROFESSIONAL. This is the way that I wish ALL companies operated ! ! O'Reilly Auto Parts has a customer for life - and I am sharing with my family, friends, and co-workers to let them know ! ! !

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!