Incompetent untrained employees, this store sells used parts as new. Would stay far away and go to…read moreautozone or O'Reilly

Art the salesman and Flo the General Manager were AMAZING. Best customer service I have had in…read moreIthaca. They made sure I had the right parts when ai left the store. They set the standard for excellence.

We were travelling through Ithica and we had a problem with our Mercedes Sprinter. I couldn't find…read moreanyone who could do the work we needed done while we were there so I decided I would do it instead. The problem was that I needed a gasket but no one had it. I called Napa and spoke with Phil who said they didn't have it either but he would call around to see if he could find it. Long story short, he was able to locate it and get it to the store the next morning. Thank you Phil for going the extra mile!

Worst manager ever... Never around ..talks about her employees,bosses and customers in front of…read moreother customers and staff. Horrible attitude and management skills.doesnt even manage to get correct parts to other shops on time.

Sunday morning..battery problems on car..called battery warehouse to set appt...called back , car…read morewith no power..Jeff made a house call with a new battery in less than a half hour! Prompt, friendly and reasonable! We thank him!

This in my opinion is the best auto parts shooter in the city of Ithaca…read more Prices are competitive, the store is fairly new. But most importantly is that the staff is knowledgeable and friendly. These guys know automotive and products. Who you hire shows through instantly and this store has done a good job. Don't expect someone behind the counter who can only look up parts they sell on a computer screen. These guys actually have turned a wrench/ nut in their lives. They have an idea how things are engineered and go together. they also seem to know the products they sell not just what they have but also what works best and what is garbage. They are willing to pass on that information even if what they are selling isn't that great. I feel respected here. A lot of the other parts store locally seem to employ people who don't k ow the first thing about automotive work or cars at all. Thumbs up O Reilly !!! Also, thank you for your support of our Veterans.

Excellent customer service, the manager Mone was super helpful and kind. Highly recommend this…read morestore!!

Amazing! I just went in to get a new head light bulb and Michale asked if I wanted him to put it in…read morefor me and did so quickly and efficiently! super kind and will go again!

The current manager and staff are excellent! They go out other way to make sure you get all the…read morediscounts and deals. Everyone is very courteous and knowledgeable.

When my car battery died, it was a stressful experience. I called a few places, but knew I had to…read morecome to this location when I got off the phone with the sales associate who spoke with me. When we got there, Brandon and Kamrin at store 6389 were phenomenal. They were helpful, friendly and went above and beyond to help us. They were so kind and did an amazing job on the battery replacement. I would recommend that location.

From the owner: Your local Advance Auto Parts at 1 Pomeroy St in Cortland offers automotive aftermarket products,…read morefree store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

are they open on sundays? they were real nice and even…read morebrought my battery to me which is 12 miles from them.

They messed up my stuff. Charged me anyway. After I left a bad review, Mike, the owner, called me…read moreback. He convinced me to come back for a refund and re-work. He did a terrible job lieing to me. Then never issued a refund. So he got me twice. SCUMBAGS.

Do yourself a favor and don't do business here. Mike will not follow thru with what he tells you…read more Doesn't call when he says he will. Don't bother calling and leaving a message, you'll never get a call back. Had to drive there several times to get any answers. I asked for rims that didn't stick out of my wheel wells. Now it looks like I'm stuck with rims that do stick out. Entire experience was a joke.

Varna auto is a great little shop near Cornell University. I have several vehicles and have most of…read moremy maintenance work done here. They typically get me in right away. The mechanics working there seem top notch. The owners are friendly and I've never had an issue with the quality of work done there. When I leave; I feel like the work has been done correctly and I'm safe going down the road.

I brought my vehicle (Mazda CX-5) to Varna Auto because the brake warning light was on and I was…read moreunable to disengage the Electronic Parking Brake (EPB). After diagnosing the car, they told me both rear EPB actuators and calipers needed to be replaced. I approved the repair and paid $1,124. They later called and said the car was fully fixed and ready for pickup. However, when I arrived, the brake warning light was still on and the EPB was still not functioning properly. I immediately informed them. The next day, they re-examined the vehicle and told me the parking brake control module had lost communication and that they could not fix the issue. They referred me to a Mazda dealership for further repairs. In other words, after charging me over $1,100, the original problem remained unresolved. When the vehicle was returned to me, the brake fluid reservoir cap was missing. The reservoir had been temporarily covered with plastic, and I had to return the following day to obtain a replacement cap. This raised serious concerns about the level of care taken during the repair. I spoke directly with the owner, William Chen, who has been very unprofessional and dishonest throughout the process, about my concerns. During our phone conversation, I explained that I was disappointed and did not want to keep parts that did not resolve the issue. He initially stated that he could return the aftermarket parts (though not the OEM actuators). However, after speaking with someone else at the shop, he changed his position and said he would not return the parts or issue a refund. Overall, I paid for a repair that did not fix the problem and was then told to take the car elsewhere. Based on my experience, I cannot recommend this shop.