Napa auto parts couldn't even find my part when I brought the part into them. The guy at the…read morecounter searched for 15 minutes and said he couldn't find anything. My part had the manufacturers information printed on it, with part number included. I left and used my phone to search the part number, It came right up. I went to autozone to purchase the item. Napa auto parts on Southgate drive in billings has serious issues either with its system or people. Either way you are better off using Amazon, seriously. If you need oil, go to Walmart. If you need advice go anywhere else. If you need anything autoparts, avoid Napa autoparts and save some of your life.

I just wanted to say a quick thank you to the people who worked here as they were so kind to us…read morewhen we had to drop by. We are a military family that had to cross country relocate in the middle of winter and our battery started to give out. They let us park our car and trailer in front and lent us the necessary tools to change our battery in the parking lot. Everybody was just so nice and it made the world of difference as I was just about my wits end with a trip that was just going so poorly. These gentle reminders of kindness and humanity was very appreciated.

The service was horrible, very disrespectful and rude, my car broke down on the way to anaconda mt…read moreand we went to them and they were telling us we needed to get our car out of the parking lot because they had business to do, instead of helping they just caught nasty attitudes with us, some of you people need to learn some manners and how to be respectful! Would not recommend going to this location for help!

Came in with a loud noise in my truck's rear differential. After getting it diagnosed I spent over…read more$4,000 and a few weeks of waiting for "icy roads" for it to be fixed. When I finally got back in the drivers seat, the noise was still there with no improvement. I asked for some sort of reimbursement and no one seemed to care. Of course the staff was more than ready for me to bring it in for another diagnosis. Offering to fix it for another $1500 without guaranteeing to fix the noise. I said no thanks. I finally fixed the problem myself for under $260. No thanks to laurel ford. I will not be back and will advise everyone I know not to go there.

After hitting a deer on I-90 near Columbus in our minivan, the Lucero family did a fabulous job…read moretaking care of our family as we navigated our journey home to Wisconsin after totaling our vehicle. They transported us to the Billings airport and made sure that a rental that could fit all our belongings from a 10 day roadtrip was available. They were a Godsend!

I purchased a front axle assembly for my f250 from hansers salvage in billings mt that came with a…read moreone year warranty. We had the axle put in and we to get the truck aligned and come to find out that the right upper ball joint was defective. That should be under their warranty but guess, they said they never sold me the axle with the ball joints, we'll that's not true. So instead of keeping their word they refunded me 75.00 towards the ball joint, that should say something that they knew they was wrong and they don't want to own up to that there was issues with the axle. Oh they was as sweet to me when I was buying something from them but when you go back with issues on the parts that you buy they are not very nice. All I have to say is from now on I will look elsewhere for parts even it's out of state. The same thing happened to my daughter on a part for her truck.