I've used to shop a few times normally everything's been excellent this trip was excellent service was great employee was fantastic. Today was a work car oil change and everything was perfect. Couple years ago however I stopped in my personal car a diesel and they wouldn't change my oil not sure why but they were scared of it It was a Volkswagen TDI. read more

Firestone Complete Auto Care - My remote office - Tires Near Me - Myrtle Beach, South Carolina

Misdiagnosed a tire issue, shrugged me off and then tried to sell me a replacement for 50% more than the store next door. Won't be back anytime soon. Happy to say I got a 2nd opinion at a professional tire store down the road, now I'm back on the road for the price of a fast food lunch. read more

Great service in and out will definitely be back in the future. The staff was extremely friendly, kept me up-to-date on the progress of my car. Tell me everything that they found wrong, and even some things that they thought would need repair in the future. read more

We chose Firestone because of the name but... In Myrtle Beach for 3 days , we dropped our 2014 Subaru Crosstrek on April 29, 7am, at Firestone, Kings Highway complete autocare, to have someone check the front end of vehicle which was growling. After giving the keys to Thomas, he said that someone would be calling the same day before lunch to let us know what was going on. Cool. Not having heard from Firestine by 4pm, I called and a supervisor explained what was wrong. I told him to proceed with the work which he said was a quick simple fix and he assured me that the car would be ready first thing in the morning... Fine. We came around 9 am the next day, waited for over an hour in their customer lounge until I decided to go look at our car - which was on a lift inside - and inquire about what was going on. Seeing the car form below with a technician, we both realized that absolutely nothing had been repaired and the supervisor apologized while instructing a fellow mechanic to get going asap. Car had its right front end arm replaced very quicly while we sat outdoors. Seeing next our Subaru parked on the lot we stepped into their office and were presented with an absurd invoice of $815.22 !? No way! The hourly shop rate being approximately $175/ hour, please someone, tell me how you come up such an inflated price? Invoice shows a fee - $142 - for alignment while changing one arm only and would they even have had time to perform the task while we were outside? Why would they also charge fifty bucks - $49.99 - to diagnose a problem while concurrently charging $175 hourly to fix it?! We felt cheated by Firestone. Firestone, you need to do much better to live up to your name! read more

service done right the first time. very polite, knowledgeable Service Manager. Good location and qualified mechanics.

Nice neighborhood Firestone. Great for all of the flat tires I've paid for, because I live in a community of construction. Fast, polite, they call you when the vehicle is finished and call with pricing for any repairs or services. read more

We go to the Firestone near us on Business 17 across from the Walmart Market. We love these guys and I go there if I'm having issues. We are very pleased with Firestone. The customer services is superb. thanks... read more

Charged me $64.00 to replace a turn signal bulb. Don't know how they can justify the charge but enough said I won't be back. read more

Firestone is a scam, go to Carolina auto repair specialist instead, Chris will fix u up for half the price this chain would charge u

If y'all are looking for a terrible car experience go to Firestone Myrtle Beach. Go in for a tire alignment and was told I needed over $2500 work done. Entire rack and pinion? I asked what was wrong with it and I was told he shook the wheels and there was play. THAT'S THE TIE ROD END!! When I informed him that there was no grinding, dead spots, heavy steering when turning the wheel I got a blank stare. I also let him know that there's never been a leak in the system and the only true way to tell if the steering was shot is to actually open the system. Also recommend an oil change....done 1500 miles ago. Recommend an air filter....I have a 1 million mile K&N air filter that I maintain. Recommend coolant change....only has 20k miles on it. Recommend brake fluid change....never asked for it. Recommend wiper blades....never asked for it. Recommend rear brake job.....never asked for it. ONLY WANTED AN ALIGNMENT!!! A friend of mine is a retired mechanic and he laughed at the "technique " the so called mechanic used to determine that the rack and pinion needed to be replaced. FUCKING PLACE IS A JOKE!! Well, spoke to DJ the Firestone store manager in Surfside/Myrtle Beach and all I got was, "if the tech notes it, I recommend it. I don't force anyone to do anything. " DJ took a very passive aggressive attitude. Never addressed the bigger issues of underhanded practices. I Tried to be nice, but he always gave a snide remark for each issue mentioned. I've been a customer for years, but I believe this is where I part ways with firestone. This practice is inexcusable! read more

Firestone Complete Auto Care - Tires Near Me - Myrtle Beach, South Carolina

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Always fast friendly service at this Firestone. My car was ready hours before I expected it. Two new tires at a good price and front end alignment. If you're planning on keeping your car get the lifetime alignment. I have saved hundreds on alignments over the years I have had my car. Best deal you can get at Firestone. read more

I always request an appointment online, but they never approve it before I arrive, so this last time I called, told them i booked online but wanted to confirm and was told that my request hadn't come through, but they allowed me to book for the time I requested. The next day, they cancelled my appt, and booked me for an appt 2 hours later. They need to figure out how to book and keep appointments. read more

Stopped in without an appointment for slow leaking tire. They were quick to address my issue (nail near sidewall) and unfortunately had to order a tire which took some time. They were upfront, fair and reasonable. Keeping me informed while handling multiple customers. They assisted in getting me back on the road as quick as they could and I appreciated it. read more

Firestone Complete Auto Care - Lobby - Tires Near Me - Myrtle Beach, South Carolina

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Had a problem with my tire while visiting family in the area and made an appointment here. Fantastic experience. Frazier was absolutely top notch and had me in and out of there in no time. Hopefully, I won't have any trouble on my next visit, but if I do, I will not hesitate to go back to them. Great work! read more

Most recently went in for brake service, car was pulling a little to the right while braking. Car sat on the lot for 10 days. Over the course of those ten days was told that parts were ordered and reordered and reordered for all sorts of reasons. Finally spoke to a manager that said these parts were never actually ordered and there was nothing they could do to fix the bad caliper or brake line. They did take it upon themselves to dismantle the brakes and refused to let me drive it off the lot. So, I drove it on, sat for 10 days and had to have it towed off after being lied to on multiple occasions. Not a real stand up outfit, definitely won't be back. Would advise anyone to go anywhere else. read more

I took my 2000 model ford Shelby here to fix rusted holes a inline meant issue took four mouth for all brono did was pack the rust holes with bondo and paint over never fixed the inline meant this is worse experience of my life if u want good work don't bring your car here read more

Firestone Complete Auto Care on Kings Highway in Myrtle Beach is a great place to go for all things auto repairs. This location is well managed and they make the process very simple and efficient to get everything taken care of. The professionals here are knowledgeable and well skilled at taking care of everything quickly and correctly. read more

Firestone Complete Auto Care - Firestone Complete Auto Care - Tires Near Me - Myrtle Beach, South Carolina

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Vacationing from RI, 800 miles from home. Of course out rear brakes started to grind over the weekend. Googled a named auto repair shop local to where we were staying. Called first thing Monday morning. Took me right in. End of day all fixed. I stressed all weekend about the car. How we going to get home etc.... Like everyone I didn't want an unexpected repair bill while on vacation. I'll say the bill was appropriate. It's tough to spend money on repairs you always do yourself. Most important I'm not stressing anymore and the family trip didn't get ruined. Yes the money was worth the piece of mind. read more

DO NOT GO HERE!!! This place does not deserve even one star. We took our car here because we thought our tire had a problem. The guy did not even lift our car up but just laid his hand on two of our totes snd said that we needed new shocks for $1200. Did not even look at shocks or push car up and down. We did not believe him. Took our car to GM dealer and had to pay $149 to have car looked at and they found a nail in our tire. Took our car to another Firestone dealer since our tires are under warranty. We were visiting from out of state and this dealer tried to rip us off. UNPROFESSIONAL!!! read more

I called and spoke to Kelly the store manager and was impressed with how she researched what I needed follow up and made it affordable. Then I checked the Yelp ratings. Needless to say I was apprehensive. I really rely on Yelp when I decide to choose a place to go. Even so I decided based on her phone interaction with me to give her a chance. Price service and follow up we're all outstanding. I wholeheartedly recommend her and this location. So happy I trusted my intuition. Please give her a chance to help you if you need honesty value and customer service. I'm glad I did. read more

I went into Firestone to get my tire checked, since I noticed it was looking a bit low. I was concerned I had a flat. The employee filled all of my tires with air without checking for a flat. I asked him to double check and he did a horrible job searching the tire and said there was no nail he could feel. I left on a 6 day work trip, and when I returned at midnight on a Sunday, my rim was touching the ground. Absolutely unacceptable. Definitely do NOT recommend. read more

I have staggered tires on my genesis coupe 2010, 245s in the back and 225s in the front I know they meant well trying to rotate my tires but bro how does my front end up having 245 and 225 at the same time, also took them an hour and a half after appointment time to even get the car into the shop, they did a good job on the balancing and wheel alignment though that's about it read more

Everyone was very friendly and down to earth, having a background in the auto industry the prices was reasonable and the work was done right and on time. The Service was phenomenal, would definitely recommend this place. read more

I'm very pleased with the service I received. New tires and out the door in a timely fashion. As a nurse I was very happy to see they were enforcing the mask mandate and taking the necessary precautions to lessen the risk of exposure. Thank you and I will return to this location for my car care needs. read more

Too busy to help me, told me Sears was open to try them. Drove very slowly over to Sears and they were closed. read more

1 star is generous. Read the whole review-- This place is a joke and it's all because of who was up front, a guy named Mark. I understand maybe being short staffed or whatever the case may be, but there's ways to go about it -- I made an appointment for my brother and I at 11:00 am (website had time slots available for both) -- upon arrival I'm told by Mark that my appointment isn't on there and shouldn't have been approved. Well I didn't get a call or email saying otherwise so here I am. After some talk we agree to leave my car there. My brother had a radiator hose issue, I had a leaking tire issue... just needed patch or plug work, nothing crazy... maybe 30 mins worth of work. After 3 hours of no updates we called (put on hold twice for 15 mins each) we find out neither car had been touched (there were 2 cars in the bays when I pulled back up). I can't wait around anymore so I go back up and while waiting in the lobby, this guy is yucking it up with some woman at the computer and is in no hurry to attend to me. When I finally get up to him, he says "oh I won't be getting to that today" -- almost with a smirk. I eventually just get my keys back and leave, while he gives ZERO apology at all. After I left, my mother went up with my brother to help him out. While she was there she got the same condescending/ignorant tone I got, almost like he was wasting his time speaking with her. He then blatantly lies and says he explained to us how busy they were, which he didn't speak one word of, all while giving no updates at all. When she would ask him a question he would basically answer it to my brother and not speak with her, even though she was paying for it. This guy is a clown and completely disrespectful... apparently unless you're the woman in front of me in line. I took my vehicle to Harry's Discount Tire on 3rd Ave S (10ish blocks down the road) and they got me in and out in THIRTY MINUTES... they worked on my tire OUTSIDE the shop behind another car already in a bay. They made it work when all of their bays were full. GO TO HARRY'S!!! Not only did they squeeze the work in, they're extremely nice and not an arrogant prick like Mark at Firestone. read more

There is a new(ish) manager at this location named Dennis. I have a vastly different review based on my experience today. I've had a few other minor interactions with him trying to sell me stuff I don't need. But, today takes the cake! I made an appointment for an oil change and tire rotation which I have done for the last several years. I got "the call" and he reported that I am getting "very close" (underscored and two exclamations on the written paper) to needing 4 new tires! Well that's very interesting since I just had my car inspected YESTERDAY! I'm sure if my tires were remotely close to needing replacement the State of NC would be glad to let me know! Disclaimer: My vehicle is AWD so, when I need tires it does have to be all 4 in case you were wondering. I don't know about you but, I'm sick to death of businesses trying to take advantage. They have lost me as a client and I highly recommend you doing business elsewhere as well! Maybe if enough of us boycott they will change, or better yet, go out of business. There are plenty of other options in this market. read more

Kind people though 2+ hours for oil change and tire rotation without appointment. Plan ahead and make and appointment or go elsewhere.

This is my first review outside of restaurants and the ONLY reason I'm doing it is because I was never treated so nice and respectively by an automotive place like I was here. First, I want to thank Mark the manager. I called after a super long 13 hour night shift at the hospital. After work my car got a throttle warning and sounded like it was revving high. Ugh. Nothing like that at 6 am. So I waited till businesses opened and everyone talked down to me because I guess because I'm a female. I was getting pricing like $80 just to look at it. Then I got the well it's Saturday bring it in Monday. What? I had to go back to work that night and then 24 hour call on Sunday. I need my car!!! I then figured why not go to a trusted Name company? A company that's been around forever!!! Duh. I called. Mark understood my work predicament. Had me bring it over and leave it. I felt like a million dollars. I got a call soon later. He did a diagnostic told me what I needed. Suggested a couple things and assured me my car was ok despite the light going on. He didn't take advantage of my lack of knowledge and didn't charge me for necessary anything. I appreciate this place and it's employees for that. From now on I will bring my car here for service and maintenance because Mark and his employees have earned my trust!!! Thank you Firestone for being there when I needed you! read more

I received exceptional service at the Firestone in Myrtle Beach. I brought my car in for an oil change last Saturday and they discovered that I needed tires that they did not have in stock. The manager took it upon himself after hours to pick up the tires and deliver them back to the store so that I could come in Sunday for my tires. He had asked me if I was traveling on Monday and told him I was so he went out of him way to make sure I was safe. Thank you! read more

I may be too critical here, but I do not think I will ever go back to any Firestone svc ctr. I have used them in other states and I cant remember ever having a positive experience. Today, I had a 12 noon appointment for oil change and transmission fluid change as I had noticed the transmission shifting hard. I also recently changed the serpentine belt and read online the noise I was hearing at high speeds could be from that, however it could be from the transmission. After talking with the person that checked me in, at 1145, he tells me his master tech will not change it because it leaves them liable for the problems that exist in the transmission and told me I would have to take it to a transmission shop. I told him I was willing to sign a waiver. He called his manager who was off for the day, he said because it is not the original transmission. All I wanted was a fresh filter and fluid, not to do anything to the transmission mechanically. So, all I got done was an oil change. I have a 2 day trip scheduled tomorrow for work which I will have to stay overnight being as far away as I will be, I am now concerned about the further damage to the transmission as the fluid smells a little burnt. So, my point here other thanthe obvious....I went to the reastaraunt next door and had a sandwich. My vehicle did not get taken in until 1220....I went back at 1240....the oil was just getting drained...1255.....the oil filter came off....110 the new filter and oil put in and I waited until 124 pm before my vehicle was ready...,,.,And I HAD AN APPT!!! POOR CUSTOMER SERVICE! I have had had $15 oil changes at a private svc shop and hadbetter customer service, including being asked if I wanted tire rotation AND telling me potential mechanical issues that should be considered. Tire tread depths noted as well as other items. Firestone in my opinion lost site of quality service! TOO BIG FOR YOUR BRITCHED BITCHES read more

Myrtle Beach is very limited on auto care facilities, and ones with great customer service are even more of a rarity. However, this firestone is great. The service manager got us in and out in 30 minutes and helped calm my nerves for the long ride back home. We use this firestone every summer vacation and plan on continuing to visit this store. THANK YOU for taking care of me and my family. read more

Extremely frustrated with the service I received here. Came in for a simple oil change. Left, everything was fine until I noticed the underneath of my car literally falling off and oil on my garage floor. I call to let them know that I'm ON MY WAY -they were closing in 30 minutes and I had to have them fix it because I obviously cant be driving around with the bottom of my car falling off. I get there and I'm told I have to wait. One it's not only annoying that they didn't properly handle my car ( I understand things happen) but two I CALLED TO LET YOU KNOW I WAS COMING so you can fix your error and not waste more of my time. read more

Exceptional service !!!! Very professional and they were able to accommodate me within 20 minutes of me being there

Got a flat tire right before closing on a Saturday night. Also we were vacationing in MB and leaving next morning. We were greeted and treated fantastically. The tire was patched and we were back on the road in minutes. Great place great service!! Thanks. read more

I was nervous being from out of town on vacation. I was hearing a noise in my front end of my SUV and this Firestone discovered it was my front left wheel hub berrings. I did not want to take a chance driving home as the wheel could fail. The service manager was very helpful and seemed trustworthy. They had me in and out in 2 hours. Now the truck handles like new. Thank you Firestone. I forgot the managers name who helped me, but he is a great asset to this company THANK YOU read more

We were visiting from Georgia and had a flat tire on our SUV in transit. I called this Firestone store to inquire about replacing the tire on my car. They had the tire in stock and said they could change it out immediately. The entire job took less than 45 minutes and they stored the spare and lug wrench tools like new. The new tire was very reasonable priced and they provided excellent service even though we were from out of town. Thanks for the great service! read more

I came in with a flat from a nail. They were very busy and time estimate was 2 hours. They took my tire and said I could take my car and get lunch. While at lunch, Andre called me and said the tire was in bad shape and needed to be replaced. I rather be safe than sorry with a 10 hour drive back to New Jersey on the next day. Prices were reasonable and they were finished within 90 minutes. I was completely satisfied. read more

Friendly manager and took care of my minor issue. A flat tire. He found the best price for me. Nice location too.

Do not go here. They will try to take advantage of you. Tried to get me for a tire. All it needed was a plug. Tire had a screw in the center of tread. We went to auto parts store and bout a $10 tire plug kit. 5mins later it was fixed.. read more