Good service. Easy access to the store. And they had the filter I needed. Imnot a fan of Advance…read moreauto, but I was in a pinch, and this one was alright.

I do prefer that "other" store across the street. However, this place generally has what the store…read moreacross the street doesn't, and vice versa. I shop at this store routinely to keep my fleet rolling safely. I'm generally satisfied, but simply prefer the store across the street for some subjective reason. Today we ordered brake shoes, to arrive by 3PM. My go-to store couldn't have them until tomorrow. Got them! Sat down to install them--no new hardware included! I do realize that drum brakes are old school, but even in modern times who on earth sells brake shoes without the hardware kit!? Advance Auto Parts does. Nobody in their right mind would put forth the effort to replace brake shoes without replacing the springs. The springs pull the shoes away from the drum when not in use. Kind of a big deal. Their customer service is great, but their offerings are deficient. They don't have the hardware kit available today or tomorrow. Neither does the other stores in this area..unless you buy the shoes with the hardware included. So guess who replaces drum brakes without replacing the springs? It is late, so the answer is this guy...unfortunately. I guess I'm not in my right mind :). Three stars for me because they contributed to putting me in the position. Check the contents closely or you may wind up on jack stands for a few days (or you might be forced to roll the dice, like me).

This AutoZone is better than most in my thirty years of experience. I don't understand the…read morecomplaints about prices...most times you get what you pay for. AutoZone isn't generally going to offer the best quality (like NAPA might), but what they can offer you will generally work well for the life expectancy you need. The staff at this store are friendly, and there are a few faces that it been around for a very long time. They want to serve you well, and they want to help you. Plus, they offer a 10% Military/Veteran discount--hats off to them. Sometimes their stock availability is not what you would like for domestic or import, but they do their best to get what you need as fast as possible. If you don't like this store, Advance Auto is across the street, and that Irish store with the catch jingle is down the way. This is my "go to," though. I am disappointed to see such a low Yelp rating. It made me really want to give them five stars, but I didn't. Why? Because I recently rated another AutoZone at five stars... And they came out and actually replaced a spark plug for me to help verify the type needed! That is above and beyond, and I felt the need to maintain that mark. Without that experience, I would've given this store five stars.

Today I had the misfortune to go to the Madison store and had the worse interaction with any retail…read moremanager in my adult life. The manager of this store, Jeff, clearly demonstrated that he lacked the most basic social skills expected of someone in a managerial position. Actual situation follows: Myself and another gentleman walk into the store. The first man says I would like to have my battery checked... no response from Jeff. He looks at me and I say I would like to have mine checked also please. No response... Suddenly he (Jeff) appears with the tester and walks out, not a word said to either one of us, so we assume that he was going to test our batteries and walk out behind him. Jeff tests the batteries of the other gentleman, they have some discourse and the man leaves. Meanwhile my Jeep is parked right next to the first car with the hood open waiting for the test... Jeff walks right on by and goes inside. I wait approx. 5 mins and he returns back outside to help two ladies who arrived while I was waiting. I ask Jeff if he was going to get to checking my batteries and mutters something under his breath and walks inside. Really? Madison might be in Alabama but we have choices and I for one will not be treated with such disrespect. I don't need your manager treating me like I am an insignificant part of his day, because with folks like me he would have no job. I don't want him to throw rose petals at my feet when I walk in but I do expect basic courtesy's from a person, who for reasons beyond my comprehension is in a leadership role and representing AutoZone. I would like to collaborate with his seniors to ensure that this is not swept under the table. People involved with customers need to check their attitudes and problems at the door. No one should have to deal with this type of service.

Very professional company to assist with aftermarket additions to your pickup truck. Our F150 has…read morethe onboard generator and H&H made sure to remove our truck bed cutouts for tie downs and the generator to spray the liner. It looks so good! Then they installed our tonneau cover. Everything looks factory stocked. Very happy.

Took my Jeep in to get a high jack mount installed and they did a wonderful job, very fast, and did…read morenot charge! They are very busy for a reason but still took me in! I have been going to them and will continue to go them for my Jeep needs!

Star - Disappointed by My Experience at Dixie Auto Parts in Athens, AL…read more About 6 weeks ago, I called Dixie Auto Parts looking for a used 42-inch Toro zero-turn mower. A young man told me they had just taken in a 2022 or 2023 trade-in, in decent shape, for $1500-$1800. He took my name and number and said he'd call once the service department looked it over. I followed up multiple times. No update. Eventually, I stopped by in person. After waiting outside in the heat with a 2-year-old while he spent a long time with another customer, he finally walked me out back--half a block behind the building--to look at an old, dilapidated mower that clearly wasn't the one he had described. He said it hadn't even been serviced yet and might be 2 more weeks out--by now it had been a month and a half. When I questioned the discrepancy, he shifted to trying to upsell me a new mower I didn't ask for--never mentioned financing clearly, and I was prepared to pay cash. I left feeling dismissed and strung along. Maybe because I'm a woman. Maybe because I didn't "look like a buyer." But I was serious, polite, and ready to purchase--and I was treated like I didn't matter. Dixie, if you're reading this, I'd still appreciate a proper response--or at least an apology.

Purchased a mower from Dixie in late 2023 after shipping issues through Home Depot…read more Drive belt had issues last Thursday and they came and picked it up within 30 minutes of service call. They replaced the drive belt and replaced and sharpened new blades. First time I turned the mower back on yesterday the blades wouldn't engage. I was concerned my phobia of service shops was materializing with the blades working prior to service but broken afterwards. Especially considering a common mistake in drive belt repair is disconnection or damage to the PTO and/or associated wiring. BUT, they sent out one of their experienced drivers this morning and he fixed it on the spot. No additional cost. Extremely grateful for Tim. Incredible customer service and my trust in the shop is maintained. They will make it right if something goes wrong which is hard to find these days.

I was pleasantly surprised by the staff. Ms. Lamara was very knowledgeable and helpful. I needed…read moreto replace wipers on my Prius C and although the computer gave the information on the wipers and they had them, when the young man attempted to put them on, they were not the right kind. Ms. Tamara and two other young man were baffled but they actually called around and got the correct wipers. I didn't even think to ask her but she took the initiative. I was impressed. She contacted me when they arrived. The wipers fit perfectly. I'm very grateful for their help. Would definitely recommend them. I would definitely go there for future issues.

Took me a while to remember why I bothered to check in. But the young guy at the counter was…read morecalling, didn't know the difference in metric sizes. I told him what I wanted, opposed to asking clarifying questions ( because it's okay to not know or not understand) he just walked me to a section and didn't point out what I was looking for. Also, it was the wrong section.