UPDATE 11/3/2025 As always customer service is paramount at…read moreAdvanced Auto Parts. Ms. Yaivonda Miller was extremely pleasant and most importantly very informative. She answered all of my questions in a professional manner and in a tone that I could understand. Look forward to working with her again. Great Work! Thank you.

Update. 8-29-26. The regional manager called me and is going to address the training issue with…read morebattery installation. I am satisfied with this correction. Absolutely Terrible. The person claiming to be the store manager told me that the policy had changed and he was not able to help me change my battery b/c the vent that was going over the battery. It is held in by 2 phillips head pins. It was extremely hot that day, and I just don't feel like anyone wanted to help me. I will not return to this store.

They replaced the A/C blower motor and a blower motor resistor in my Jeep Grand Cherokee for…read more1,000.00. The blower motor makes noise. The owner said they are going to make noise. He probably put a $49.99 blower motor in my Jeep. You cannot find any car repair center that will not rip you off. It's in the genes. By the way, they give a discount for cash. You know they are not paying taxes on that cash income. Enjoy the $750.00 to $800.00 profit you made off of me. I will never be back to your store.

got my car towed over there for them to tell me they cranked the car up and said the engine didnt…read moresound good and spent "30 minutes+ " to look at the car even though they heard how it sounded and knew it needed a new engine by just cranking it up .. mind you we already new that and they already knew that as well we just wanted them to confirm that was the issue. and now having to spend almost $200 for a "30 minute" process and to top it off we were talking to the store manager or store owner and he said he will not be giving us a discount or anything because of false information that was put out and he was definitely and completely rude about it all.. will not be going back or referring anybody over here !

I was in search of an oxygen sensor for the family car (one sensor of four). It was not in stock…read moreat the AutoZone closest to me, but I was surprised to learn of this new hidden gem on Highway 20 in Madison. This AutoZone is quietly nestled at the NE corner of Highway 20 and Hughes Road. I walked in the door and was immediately greeted by the manager. She accepted my return (the wrong part from another AutoZone), and she took time to help me find the correct part--the computer was wrong. Oxygen sensors can be expensive...and the one I needed was more than $100. She saw the military discount on the previous transaction and inquired of my service to make certain that the new purchase was discounted as well. They had what I needed, when I needed it, the store was clean, it was easy to get in and out, the staff was courteous, and it was an all-around good experience. Five stars because it doesn't get better than this...unless it is free :).

I went there to replace a bulb in my headlight and the young lady helped me look up the one i…read moreneeded and she even was so kind to replace it for me. I did not catch her name but she said she was the headlight girl because she's small and can get into small places. So if you're reading this, or your boss is reading this then you are an absolute rockstar and i will be coming back for my auto needs.

I took my car in right at 8am. They were filling up with work fast within the first few minutes of…read moreopening. The tire/brake center is behind the building you see from the street. I just drove my car 11 hours from Virginia, so I wanted to make sure my brakes and everything was okay. They drove my car around and checked it out, gave me a call and said it is fine. I appreciate the honesty! I will be coming back here if my car needs servicing.

Taylor at Express Oil came back and made things right. I am pleased with the outcome.read more

Good service. Easy access to the store. And they had the filter I needed. Imnot a fan of Advance…read moreauto, but I was in a pinch, and this one was alright.

I do prefer that "other" store across the street. However, this place generally has what the store…read moreacross the street doesn't, and vice versa. I shop at this store routinely to keep my fleet rolling safely. I'm generally satisfied, but simply prefer the store across the street for some subjective reason. Today we ordered brake shoes, to arrive by 3PM. My go-to store couldn't have them until tomorrow. Got them! Sat down to install them--no new hardware included! I do realize that drum brakes are old school, but even in modern times who on earth sells brake shoes without the hardware kit!? Advance Auto Parts does. Nobody in their right mind would put forth the effort to replace brake shoes without replacing the springs. The springs pull the shoes away from the drum when not in use. Kind of a big deal. Their customer service is great, but their offerings are deficient. They don't have the hardware kit available today or tomorrow. Neither does the other stores in this area..unless you buy the shoes with the hardware included. So guess who replaces drum brakes without replacing the springs? It is late, so the answer is this guy...unfortunately. I guess I'm not in my right mind :). Three stars for me because they contributed to putting me in the position. Check the contents closely or you may wind up on jack stands for a few days (or you might be forced to roll the dice, like me).

I had my daughter's car towed to this location. They called and said it was fixed and offered to do…read moreadditional services - wiper blades, oil change , new tires . I agreed since the car was repaired. They called me the next day and said the car couldn't be repaired and that I would need to have it towed somewhere else. I was blown away. DECEITFUL is the best word to describe what occurred. Now we've spent over $700 on a car that does not run and has to be towed for another $300 to see if it can be repaired! I will never trust another Firestone AGAIN!

The first time I went there was a very nice gentleman there. That's why I went back the second…read more this time was different. The older guy wasn't there. Bad service. I will not go back for anything. Customer service wasn't the same. I felt uncomfortable and was told that I had to wait the next day. Even though I had an appointment. I was told that my tire had to be ordered because there was no place in Alabama that had the tire size that I needed. I didn't believe it so I called another Firestone, told them the size of my tire, and they told come in and they had it. I don't like being lied . My time is importent to me. He claimed that he made an appointment for , and when I called in to verify the appointment there was no appointment made. So I made another one, that's when I came in and was told that I had to come back the next day at 3 o'clock, because the tire had to be ordered and it wouldn't get there until between 12 and 3 PM. No more excuses for me. Honestly, I know what all of this was, but I will leave that unspoken. that you.

The team at O'Reilly Auto Parts has been very helpful every time I've needed to purchase items for…read moremy vehicles. They're friendly, knowledgeable, and always make sure I leave with exactly what I need. Excellent customer service and dependable support.

This auto parts palace is still relatively new as of July 2021. It smells like new construction!…read more That's a plus to me--I like that. The staff are helpful, and they have an average inventory of stuff for your wheels. Getting in and out is a little strange, though. That's the loss of a star. I was Northbound on County Line Road. I tried to take a left to get to this place and had to awkwardly turn in. The guy leaving McDonalds (next door, sort of shared entrnac) was having a conniption with my act of trying to get in the store's parking lot. Weird. I looked close as I left and I think perhaps you are supposed to get to this store from behind? Anyway, minus one for being awkward to get to, and great experience once you get there.

I needed a new battery and these guys were amazing. They had it in stock and even replaced for me…read more The store manager Kaleb, and the entire staff is so amazing, professional, helpful and kind here. I highly recommend this location.

The customer service of Frank and Zachary were absolutely dissatisfying. Frank was rude the entire…read moretime we were there and offered no assistance to his coworker Zachary. Zachary appeared timid towards Frank and gave(suggested) us to the wrong item. All and all I will take my business to a different O'Reilly with hopes of a better outcome.

ZERO! These folks charged 38.00 for replacing (1)a simple…read morewatch battery and (1)also on my garage remote The counter person took my two items-went behind the counter and was done in just of few minutes... he explained the batteries were 5.00 off the shelf; yet when B@BULBS employee replaced them he disputed that the charge was 38.00 NEVER EVER AGAIN...Run Away

Always had the batteries I needed. I drive way out of my way to make I can find the batteries I…read moreneed.