I purchased a vehicle on March 11th from Tim Short in Middlesboro and have had nothing but problems…read moresince. The car has already been in the shop three times, and I haven't even made my first payment yet. First, it was the radiator. Then the throttle body. Now, they're telling me they still don't know what's wrong with it. For a vehicle I've only had just over a month, this is completely unacceptable. I bought the car from Jen, but have been dealing with the manager, Kyle, regarding these ongoing issues. I've now requested to cancel the deal entirely because at this point, I don't feel confident in the vehicle at all. I also spoke with the lender, who confirmed that I may be able to get out of the loan since no payments have been made yet. This has been a frustrating and stressful experience. I expected a reliable vehicle, not one that lives in the shop. I would strongly caution anyone considering buying from here to think twice.

Bought a van off the lot. Test drove it and everything seemed fine. The only thing it needed was an…read morealignment and they refused to do it. We bought the car any way. We were never offered an extended warranty. My guess is they knew the car had issues. I've already had the tires balanced, rotated, brake pads changed, etc. It's shifting really hard and vibrating when sitting still. The manager said since I didn't purchase the extended warranty then it was my problem. They wouldn't let me purchase the extended warranty today when I spoke to them since it wasn't offered. I haven't event paid the first payment so there was still time. Today, I was given a paper that said they rotated and balanced the tires and changed the brake pads during their "inspection" on January 27th. That's funny considering they were squeaking less than a week ago and I had to have them changed and they were crystallized. Stay away from this car dealer.

This is a very good place to do business. Bought my daughter a car there this weekend and couldn't…read morehave been easier. Everyone we dealt with from John our sales rep to the other guys there were friendly and helpful. If you want to buy a car from honest people I highly recommend these guys!

From the owner: Cumberland Ford Motors Inc, located in Middlesboro, KY, is a trusted car dealership known for its…read moreextensive selection of new and pre-owned vehicles. Specializing in Ford vehicles, they offer a variety of models to suit different needs and preferences. The dealership prides itself on exceptional customer service, providing knowledgeable sales staff and dedicated service technicians to ensure a smooth and satisfying automotive experience. Whether you're looking to purchase, lease, or service a vehicle, Cumberland Ford Motors Inc is committed to meeting all your automotive needs with professionalism and integrity.