I've been patronizing this Batteries Plus location for about 15 years and just made a trip through…read morethe epic 2026 ice storm today. That's when I realized I'd never reviewed them before. And while 288 Google reviews average a respectable 4.6, the few dozen Yelp reviews with a sub-four average are unfair and fail to do this store justice. I've always been treated with professionalism and friendliness here. Unlike a car repair shop where you might be chastised for knowing nothing about the automotive world, there is no judgment at Batteries Plus for being battery ignorant. With a little witty conversation and expert knowledge, they'll find just about any battery known to the human race, and even install it as well! And believe me, I've brought in some challenging items. Speaking of automotive, they even offer free installation of car batteries bought there, something that's saved me on several occasions! I just brought in a scale today, with the employee immediately identifying the type of battery at a quick glance on my fifth step into the store, even before opening the compartment. Grabbing the product from the shelf and emerging from the back room with a set of every conceivable speciality screwdriver on the planet, he adeptly unwound the tiny screw, switched the batteries with a flick of the wrist, and finished the transaction. Efficiency, expertise, and encouragement defines every employee here, and I'll remain a loyal customer for life.

Just had a bizarre exchange with person at cash register during a pick up order of which there was…read moreconfusion. Perhaps the worst customer service in the history of customer service ! When I referred her to website for clarification she refused to look saying ' I don't buy stuff on our website ' adding with a final statement ' I just push buttons here' HIGHLY recommend avoiding this location until a responsible persons are found. I'll try to catch her manager this week and hope he/she looks at the company website and doesn't "just punch buttons"

When entering an auto parts store, patrons immediately place themselves in one of two categories:…read morethe guy who goes straight to the counter for help, or the guy who just goes to locate an item in an isle. I am the second guy. I like to go grab whatever part I need, utilizing the part-look up directory if necessary. I am also a girl. The first offer for help was appropriate; I declined politely. But as soon as i said no, the associate walked over from behind the counter anyway and proceeded to try to locate my item FOR me. I reiterated that I knew exactly what I was doing. Less surprising, he offered to help me change the wiper blade for me. No. I guess I'm only really annoyed by the tact of his second attempt to 'help' me. If I were a man, I don't think he would have blatantly disregarded my saying that I didn't want help. Unintentional sexism is still sexism.

Of the two O'Reilly Auto Parts stores on Broad St... this is the one you do not go to. I've been a…read morelongtime O'Reilly's customer... I typically shop between them, Advance, and AutoZone (maybe Napa in a pinch). Generally the prices at O'Reilly's are more competitive and they almost always have the parts I need, which can sometimes be for vehicles that aren't super popular. I love working on vehicles and would rate my mechanical aptitude as intermediate. My latest auto need was for a stupid simple battery change... the battery on one of my vehicles had been slowly going out over the last few months and the day finally arrived that I needed a new one. What is usually an in-out experience with a tech at the store kindly swapping the battery out for you turned into anything but ideal. As soon as I walked in I was 'greeted' by a guy behind the counter, but he spoke so softly and was looking at his computer screen the whole time, I didn't really know if he was talking to me or to the other half dozen employees up towards the front of the store. I came up and expressed my need, asked him to run a battery test on it real quick to verify voltage (I didn't have access to my multimeter to do it myself like I usually would). Test showed the voltage was too low - battery purchase need confirmed. While up at the front talking with the associate, all of the other employees were basically screwing around, using pretty foul language, and just all-around pretty unprofessional. I thought, man, I wonder where the manager is, I bet he wouldn't be happy. And then poof, out comes the shift manager, and he's right in the mix participating with them! I should have just left at this point! I asked the tech if he'd be able to help me switch it out real quick, and his response was, "No I don't think so.. it's too cold outside. Basically if it takes more than 10 min or so I'm not going to." I'm pretty sure I was speechless at this point. You work at an AUTO PARTS store, not a cosmetics store.. MAN up! At this point I should have left and gave a competitor my business but for some strange reason, I didn't. I paid for my battery, took it out to my car, which at this point wouldn't turn over, so I needed a JUMP. Amazingly, the guy was happy to give me a jump so I could leave, sure hope he didn't get frost bite. Got back and did the 3-minute job myself.. seriously.. two bolts for the bracket, one nut each for the terminal... battery out... in, reverse order. Done. So now I needed to get my core refund of about $20 since they didn't swap it out at the shop.. so I had to spend more time and money and went to a DIFFERENT O'Reilly's and got the treatment and customer service that O'Reilly's is known for. Do yourself a favor and PASS on this store!!!

Service was faster than expected when I took my son's phone in to have the screen replaced. Check…read morein/check out took a while, but the work itself was faster than estimated. Definitely recommend!

The dude with braids, David, was fantastic. He gave me a great price and had the phone returned in…read moreunder an hour. Bonus points- I called the store first, and had them quote me a cracked screen and a charging port. When I got to the store, they suggested cleaning the port first, which they did for free, and pulled out so much lint I was shocked. I figured I'm a pretty clean dude especially with electronics and I couldn't believe how much lint they pulled out of that tiny iPhone port. When they did that, I figured I had enough left in my repair budget to get the battery replaced, which they had in stock, and they threw in a steep discount for the two services. I'm very happy and will go back there without hesitation.

Very friendly staff, wonderful customer service, and quality repair ability…read more My smartphone had water damage, and they went above and beyond to get it running again so I didn't have lose my photos and contacts. Highly recommend.

This store was badly needed here in our area. They carry almost any kind of battery or bulb you can…read morethink of. If they don't have they can find it! Located at the Glenbrook Shopping Center so easy to locate.

Because not every review can be craft cocktails and Dubai Chocolate. Sometimes you're running…read moreerrands on a Saturday and you have a very specific, adult, boring need. And you want the right thing. AND you don't want to spend a lot of time or money. Connecting to local (franchises) businesses can take many forms. The Jelps is the place to answer the questions and find the things. Find the things. So, despite working in and around 0's, 1's and dot coms for a significant portion of my life, when I can be a Luddite, I am all in to an analog way of life. It came to pass that one too many nights of letting my nine-year-old phone charge overnight led me to the consequence of such action. My battery wasn't holding a charge for a good amount of time. Ergo, Battery Plus. Knowing that a Nashvillian can find d@mn near anything h/she/they need driving down Nolensville, I went in search of the BP to cure what ailed me. Parking was easy (a key data point in Glencliff) and the clerk who helped me was knowledgeable and nice... and a bit shocked at the age of my phone and that the original battery had held up for so long. He walked me through my needs and wants and I picked a battery that will (hopefully) do the job for another [redacted] years. I now know not to leave it plugged in all night. Progress!

Easily the greatest costumer service experience of my life! I came in with an old digital camera…read morethat had been sitting dead for 10 years that I couldn't get to charge, and instead of just selling me a new battery they tried a few different things to get the old lithium battery back up and running. When we realized the charging cord I had didn't work they pulled out this battery charger that adapts to different sizes and proceeded to check that it all worked and then sold it to me at 2/3 the price. The shop is also really clearly organized and clean, very easy to find things if you aren't in the mood for asking a bunch of questions like I was. If you are thinking "I'll just buy it on Amazon" try going here first! Places like this need to stay in business, and their expertise is way more helpful than just ordering something you THINK will work

I haven't bee so impressed with a business's customer service in quite some time. I try to give…read moregood reviews when they are deserved and try to only give bad reviews when it is REALLY bad. My experience with the Batteries plus in Cookeville, TN was amazing. I went in for help with an issue with my iPhone and the staff were very knowledgeable, helpful and went well beyond what was required to make sure I got the help I needed at the best price possible. Way to go BPC!!!! Call me impressed!!!!

This battery store had so many different types of batteries. Big ones and little ones fat ones and…read moreskinny ones but just not the one we needed. As matter of fact in all of Cookeville TN no one had these types of batteries. So Amazon gets the prize.

Chris helped me with some electrical issues in my truck. He was more than fair. I always get my…read morebatteries from them. I think they outlast the original batteries! Thanks Chris!

Do not deal with Alex or any one at this place for that matter. He is dishonest and will do…read moreanything in his power to not honor the warranty on the horrible product he calls batteries. He also has a temper and does not care for his loyal customers. Besides this place is going out of business soon anyway.