Isaiah was a real blessing. I was heading to class when, on the 105, my engine overheating light…read morecame on, prompting me to drive slowly to cool the engine. However, a few minutes later, it was calling the service center because my engine was still overheated. Fortunately, I was near Imperial and was able to park at this O'Reilly location. While waiting for the tow truck, I noticed the coolant container was dry, which is another reason I plan to leave a review for the BMW dealership--more on that later. But anyway, back to Isaiah and his heroics. Once the engine cooled down and we checked the coolant levels, he confirmed that no coolant had been added to the car. After I confirmed our vehicle was not smoking or shaking, I bought some coolant. After a few minutes, 'ol Dustie was back up and running smoothly with no further issues. If it weren't for Isaiah and Julio, the tow truck driver from OC Roadside, I would have been in a bad spot. I cannot thank both of them enough.

I like to Thank Isaiah for all his help this morning, this guy here was very helpful and has…read moreexcellent customer service skills! I needed a car battery and Isaiah first tested out the battery and alternator and yes confirmed the battery needed to be replaced, he was able to replace it in a matter of minutes. Customer service at this location, Norwalk CA is above and beyond. I highly recommend this location for all you Auto needs.

This was the 3rd Napa store I had to go to since NAPA closed 2 store near my house. I drove to the…read morenew store At Lakewood and Alondra not knowing it is a franchise store does not honor defective batteries. My truck battery was 1 yr 2 months old. I found the Downey store which not close to my house and they said no receipt no battery replacement. I asked doesn't this company have a date base that shows my information. She said no. I told her NAPA SUCKS. Which they do all auto parts stores have your information. I will never buy anything from Napa again and will tell all my friends. I was forced to add 1 star or would not allow me to post.

What can I say this place has great customer service!! My dad has been coming here since it opened…read moreand he always tells me he loves the patience and friendliness of this location and today I came with him to get the name of the young guy who helps him and his name is TONY.. thanks Tony I, we me and my pops appreciate you!! And your team!! Oh and thanks for the cool hats!!!

Haha sooo I went in and some lady was complaining and talking shit ... and I said out loud yooo you…read moreguys always hook me up and got good ass part thank yalll and the lady mad dogged me she was just mad he car didn't work

Mr. SOTO at clarks discount auto parts helped me out getting a refund on a starter my customer…read moredidn't need. She's an elderly lady on ssi. And I think that what he did was awesome in helping her get her money refunded. I give Mr. SOTO a 100% on customer service. This is my go to auto parts every time. Thank you again, and God bless you.

We are not official clients of this dealership. My parents bought their 1999 Suburban from a…read moredifferent location a long time ago. When the DMV renewal registration came in around March 2025, it required a smog check and for some odd reason, a recall that decided to show up in that renewal that was originally issued in 1999/2000--a 26 year old recall! We had trouble getting the vehicle to pass smog and had to balance my now-late father's deteriorating health at the time, meant we had to place everything on hold. My father passed in February of this year and revisited this project in July. Got the smog to pass in late August, but then hit the roadblock with the recall. Enter, Mr. David Canche. This whole process took about a month but mainly due to my availability due to work, only being available on weekends and the time it also took as the gentleman escalated from within on how to address the issue. All in all, I had to step in on a day I thankfully had off from work and complete some paperwork. To my understanding, that paperwork was forwarded to GM, who then closed the case with the DMV and removed the recall requirement. I waited a little over a week before I called the DMV, just to ensure enough time was given to have their systems update. I called the DMV this past week and indeed, we were in the clear to pay the renewal registration and receive the updated registration and associated tags. Went to AAA this pay Saturday and happy to say that I am forever thankful for Mr. Canche's professionalism and service! - Ramiro

First-time Chevy owner, and this location was recommended to me, so I came in expecting a much…read morebetter experience. Unfortunately, it will also be the last time I come to this location. From the moment I arrived, the staff wasn't particularly warm or welcoming. As a new Chevy owner, I expected at least a little enthusiasm and a customer-service experience that would make me feel good about choosing the brand, especially when bringing in a brand-new vehicle. Instead, the entire experience felt very impersonal. The facility itself didn't help. The place felt incredibly outdated and uninviting. Between the décor, seating, and overall atmosphere, I honestly couldn't decide if I was sitting at the DMV, a gas station, or in an old hospital waiting room. There was nothing comfortable, polished, or remotely premium about the experience. It was actually pretty pitiful. I understand that a dealership service department doesn't need to feel like a luxury hotel, but there should still be some level of pride in the facility and an effort to make customers feel welcomed and comfortable, especially when people may be sitting there for an extended period of time. As someone who is brand new to Chevy, this was definitely not the first impression I was hoping for. I'm already starting to wonder if this is simply what I should expect from most Chevy dealerships, but I'll be trying another location for my future service needs before making that judgment. Coming from years of owning a Mercedes-Benz Fletcher Jones and having my vehicle serviced in Newport Beach, the difference in the overall experience is worlds apart. It actually makes me somewhat regret my purchase. When you invest in a vehicle, the ownership experience doesn't end when you drive off the lot. Service, hospitality, the over all dealership maintenance and how you're treated afterward are all part of the experience you're paying for, and unfortunately, this fell very short of what I'm accustomed to.

A week prior to making my decision on purchasing a vehicle I met Ernesto. I just loved his approach…read morewithout pressuring me I kept 100% with him and he did the same. I went back on 5/22/26 and he showed me the 2026 Kicks which I'm in love with but I wanted a specific color. He was patient with me even when I was close on walking out, Ernesto didn't give up on me and my decision he even out his way to get me the color I wanted. I walked out HAPPY and satisfied with my decision and purchase. I highly recommend Ernesto as your next sales person. Thanks Ernesto!!

This place is not helpful I came here two weeks in a row to…read moretry to service my car's electrical problems, and each time I came and they were trying to charge me more and more just to diagnose my car. Never coming back here

Back in 2017, my son and I purchased our vehicles from Norm Reeves Ford. We both took our vehicles…read morein for service to Norm Reeves Ford for covered warranty service and or manufacture recalls. At the time of my first service appointment, I met Rafael Gonzales, who was a shuttle driver at the time for Norm Reeves Ford. Eventually, he promoted and became a Service Technician / Customer Service Rep. Rafael has ALWAYS provided a high level of professionalism, respect, courtesy, knowledge and integrity, which have made my son's visit and mine a positive and enjoyable visit. Now when I stated "ALWAYS." I am being sincere without any embellishment whatsoever. Rafael epitomizes what a true customer service experience is all about. We often hear slogans about the customer is always right, we are here for you and so on. However, their ultimate goal is to get your money , thank you and send you on your way. God forbid you have a complaint because it is like "pulling teeth" just to go through the complaint process, much less trying to get a resolution on your concern. In my son's and my dealings with Rafael, we have NEVER experienced any inconveniences. Further, if something does happen to be amiss, Rafael takes it upon himself to rectify the inconvenience. The ONLY reason my son and I continue to have our vehicle's serviced at Norm Reeves Ford is because of Rafael! There are other Ford dealers nearby which we can use, however we choose not to. Nowadays, we hear about the negatives and rarely about the positives. As I sometimes express the negatives, I firmly believe that the positives should also come to light! If you are one of those customers that utilizes Norm Reeves Ford to have your vehicle serviced and there is doubt about what I have just stated, give Rafael Gonzalez the opportunity to assist you with your vehicle's service needs and you will see for yourself. He will not disappoint you however, he will make your visit a pleasant, professional and enjoyable visit. Something that is definitely lacking in today's marketplace.

Do not take your vehicle to Norm Reeves Ford Service Center…read more Their Maint dept left my vehicle short on oil ; so short they had to drive out to me and double check their work; which included them adding oil and washer fluid. They for sure lost their quality they once had.

Abraham was exceptional, such great service from him and his team, so knowledgeable, he answered…read moreall my questions about tires.. the service was done quicker than expected. My car feels 100% better with the tires / service he recommended! I will definitely be coming back for service / tires here. Thank you abraham!

I drove from Riverside to meet my girlfriend for dinner nearby this Pep Boys boys location and the…read morecheck tire pressure light showed 3 out 4 for tires low. I pulled in after they closed the bay doors and walked in the store. The employees were awesome and opened a bay door to help me after hearing my situation. They quickly filled all my tires to the correct pressure and got me on my way safely. I enjoyed dinner with my girlfriend and got her home safely with no sign of the tire pressure going down. I'm very grateful for their kindness and would highly recommend anyone to give them their business. Most places these days would've just said they were closed, but they cared and made sure I was alright.

Love Amigos. Been coming here for years now, always got the best prices that you truly can't beat…read more Not to mention the crew they have amazing customer service. Be sure to support tell your friends, tell your family.

Cost is cheap. Parts are middle quality. No returns on elect. parts. You can return them if you buy…read moreonline though. Confused on this one.