I can't say enough good things about Joseph (Service Deparment) - I ran into an issue with my recently purchased vehicle, and from the very beginning he treated me with respect, kept me updated, and made sure I was taken care of every step of the way. Instead of passing me off or making me feel like just another customer, Joseph genuinely cared about finding a solution. He was honest, professional, responsive, and followed through on everything he said he would do. That's becoming harder and harder to find these days. Customer service like his is the reason people come back. If you're buying a vehicle or need help after the sale, I highly recommend asking for Joseph. He turned a stressful situation into a positive experience, and I truly appreciate everything he did for me. Thank you again, Joseph. You earned a customer for life. read more

AutoNation Toyota Cerritos - 2023 Toyota Tacoma Trail Edition. - Car Dealers Near Me - Cerritos, California

Do not buy or service your vehicle here. I scheduled a service appt for my Toyota and was told by two separate individuals that it would be a 2 hour appt for an oil change or less. I explained to them that I have a 1 year old and needed babysitting so needed a true time my vehicle would be done. Due to this they even had me do an early morning 1st appt so that it would be completed in time. I wake up my baby early - established childcare too. I arrive to the service area and wait in the line for 15 mins. Then a technician comes to my car and I verify that it is going to be 2 hours or less for the vehicle. He states yes it will be and has me go to an office to get a shuttle ticket. I'm waiting and he comes back and lets me know that there's no way they can complete the oil change within two hours. I ask to kindly speak to a manager and was given a business card instead and told that the two people I spoke to were AI on the phone not real people and gave me the wrong information... regardless if it is AI or not (which frankly I don't believe these telephone people were AI) they should hold to what their AI bot is saying or fix their AI that's telling people incorrect info twice. Mind you the Tustin dealership that I bought my car from has services my vehicle before and it was less than 2 hours as promised for them. read more

Just purchased a new 2026 Toyota Tacoma TRD Off-road from AutoNation Toyota Cerritos! Got an amazing truck at an amazing price! We worked with Vince and Brad from e-Commerce/Sales, and with Brayan in Finance. All were great to work with! Do yourself a favor... research what vehicle you're looking for, and the price you're willing to pay! (The internet is your friend here!!) You'll quickly find that the team at AutoNation Toyota Cerritos is more than happy to exceed your expectations. Highly recommend!! read more

AutoNation Toyota Cerritos - 2026 Toyota Tacoma TRD Off-road in Bronze Oxide - Car Dealers Near Me - Cerritos, California

I can not thank Jason, Octavio & Ozzy enough for making my birthday so memorable. I had been trying to get a RAV4 for weeks. A birthday miracle happened. I walked in & out the same day with my dream car. I did not have to reserve or go on a waiting list for months. The stars lined up. The guys were so helpful & did everything they could to make it happen. I'm extremely grateful for everything & their amazing customer service read more

AutoNation Toyota Cerritos - Car Dealers Near Me - Cerritos, California

Buying a car should be a good experience, right? This was honestly one of the worst. I called ahead and was told to come in. I went, tried negotiating, ended up leaving, then got a call back saying they'd do $38,000 out the door with tax and license. So I came back ready to buy. The first salesman I dealt with left (like they always do), and I ended up working with Brian Huy Nguyen..he was okay. The real issue was the finance manager. I came in with a Navy Federal preapproved check in hand, ready to go. Instead of making it smooth, they started pushing to run my credit again and even said they didn't know if my check would clear. I literally had to get my credit union on the phone right there to confirm everything. Then the finance manager tells me if I really want the car, I need to leave my check, wait for it to clear, and then come back later to pick up the car another day lol, haha I laughed in his face ..That made no sense to me. At that point, I felt like I was being played. I don't like leaving reviews like this, but I had to get loud and stand my ground. I'm not about to be treated like I don't have money or like I don't know what I'm doing, especially as a Black man walking in ready to buy with financing already secured. I still went through with the purchase because I was already there and wanted to prove a point, but the experience left a bad taste. This should've been simple. After putting everyone in their place, They come out, wanting to shake my hand. I told him wash the car and hurry up the process. read more

AutoNation Toyota Cerritos - My new Toyota Tacoma 2026 SR Tax and license 38k - Car Dealers Near Me - Cerritos, California

This is the place for great customer and they are truly honest and make it happen ! Matt Nikkhoo and Manger Peter are great. Come and see them they will make you happy! read more

Here's a corrected version that keeps your original tone: I bought my new Grand Highlander HB, and I had a very good experience with the salesperson, Saiyan, and his manager. We even shook hands, which is a plus because car dealership managers are usually "hiding." When it came to dealing with the person in finance, the experience was okay, mainly because he was very persistent about selling me additional services, which I had to decline many times. After many attempts to sell me something, I ended up buying the ToyotaCare+ service. The price went from around $2,000 down to $1,000, with an additional $55 in tax. You've got to be kidding me! Kkkkk. read more

This dealership was super helpful! I don't remember the name of the guy who helped me, but once I do I'll update my review because he truly deserves the shoutout. He's helped my family get multiple cars (mine is the 3rd), and every experience has been great. There were so many options, but the moment I saw this Camry, I couldn't stop thinking about it -- my eyes and mind were locked in I got her, named her Stormie hehe, and I've had her for about 4 months now. She's been running great and I absolutely love her. It did take a while to get the car out of the lot, but that was due to some complications, and they still handled everything in a pretty timely manner. I got there around 12 and left around 4, which honestly wasn't too bad considering the situation. The only reason I'm giving 4 stars instead of 5 is because there's currently a recall with no remedy available yet, had it since early January I wanna say so I'm kinda driving on edge right now. They did offer me a rental if I felt unsafe driving my car, which I really appreciated, but if anything happened with the rental it would've been my responsibility to handle. I just didn't want to deal with that, so I'm still driving her for now. Other than that, everything has been solid. Overall, great experience and I'd definitely recommend them! read more

AutoNation Toyota Cerritos - Hybrid Camry 2026 - Car Dealers Near Me - Cerritos, California

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Dec. 2025 Location charges a 2% surcharge on all credit card transactions!! Since the location is closer to my home I have been coming here for my oil changes/recalls. The location offers both online and over-the-phone appointments. They offer shuttle drop off if you're within a 5mile radius from the dealership but you must sign up for the service inside by the cashier window. They also offer a complimentary car wash voucher for Penny Car Wash for any vehicle maintenance appointments. The staff here are always friendly and will follow up with you if you have any other surprise services needed. read more

AutoNation Toyota Cerritos - gutierrez grill - inside the car dealership - Car Dealers Near Me - Cerritos, California

I had an appointment with Jason at 10:00 AM on June 6, 2026. My intention was to trade in my BMW X6 and purchase a Sienna XSE. Initially, our conversation went well. Jason showed me different colors and trim levels on the computer and explained that the vehicle would need to be ordered because none were currently available. However, when we returned to the showroom and sat down, I asked if he could offer me a better price. Instead of addressing my question, he simply told me that I could shop around first. He did not answer whether there was any flexibility on pricing, nor did he explain what the next steps would be. He then got up, walked away, and began assisting other customers. I was left sitting there not knowing what to do. After waiting for a while, I decided to leave and went to another dealership. This was a very disappointing experience. As a first-time customer, I expected better communication and professionalism. Unfortunately, this was my first visit to your dealership, and it will also be my last. Good luck. read more

I purchase a part that was over $200. The dealer has added a 2% surcharge on all credit card payments. That would be $600 on a $30K for a new car with no added value. I am completely dissatisfied with this decision and would think twice about 1 / putting this dealer on my short list when I need to buy a new car or 2 / recommending this dealer to those in my global network. read more

I normally don't leave negative reviews because I know mistakes happen. In fact, I've always had excellent experiences with Toyota Carlsbad. They've always treated me with respect and made me feel like a valued customer. Unfortunately, I can't say the same about AutoNation Toyota Cerritos. Three months ago, I purchased a brand-new 2026 Toyota Tundra Limited. It's a huge investment for me, and I pay over $1,500 every month for it. In the three months I've owned it, I haven't had a single problem. The very first time I brought it in for routine maintenance, the dealership damaged my truck while it was in their possession. They admitted it happened and documented it on the repair order. I understand accidents happen. What I don't understand is how I was treated afterward. From the moment I arrived, it felt like everyone I spoke with was irritated that I was there. The service advisor made me feel like I was a burden instead of a customer whose brand-new vehicle had just been damaged. When I spoke with management, I got the exact same feeling. There was no empathy, no concern, and no effort to understand how this situation was affecting me. It felt like they just wanted me to leave. The loaner they gave me was a dirty Toyota Tacoma. My truck is a full-size Tundra Limited that I specifically purchased because of my work and my family. I travel long distances for work, sometimes driving to places like Needles, Fresno, and even toward Oregon, carrying tools, materials, and equipment. A Tacoma simply does not have the same cargo capacity or interior space as my Tundra. On top of that, I have two daughters and my niece, all of whom use large child safety seats. I explained that the Tacoma doesn't comfortably fit all three car seats, making it difficult for me to safely transport my family. I wasn't asking for another fully loaded Tundra Limited. I wasn't asking for luxury features. I simply asked for a full-size truck with the same cabin and bed size so I could continue doing my job and safely transport my family while my truck is being repaired. Instead of trying to help, I was told they were giving me "the best vehicle they had." When I explained that I would likely have to rent another vehicle out of my own pocket because I couldn't perform my job with the Tacoma, there was no real solution offered. I also asked about the mileage restrictions because my job often requires me to drive hundreds of miles in a day. My own Tundra already has over 10,000 miles after only three months because that's what my work requires. Instead of giving me a clear answer, I was told they would "see" depending on my reason and whether I stayed under a certain mileage. That left me wondering whether I'd end up paying additional costs simply because I'm trying to do my job. To make matters worse, when I expressed concerns about taking my damaged truck home instead, I was told it wasn't a safety issue and that I could drive it. My concern wasn't just whether it could be driven that day it was what would happen if the damaged part failed later or caused additional damage. Would I then be blamed for it? I never received a reassuring answer. Finally, I asked the manager how long it would take before they could provide a full-size Tundra loaner instead. I wasn't even asking for the same trim level just a truck comparable in size. The response I received was essentially, "We don't know." There was no estimate, no timeline, and no effort to find a solution. This entire experience has been incredibly frustrating. When you spend this kind of money on a brand-new vehicle, you expect your vehicle to be cared for. If the dealership makes a mistake, you expect them to make it right not make you feel like you're the problem for asking for reasonable accommodations. AutoNation Toyota Cerritos didn't just damage my truck. They made me feel like my concerns, my work, and my family's safety weren't important. That's what disappointed me the most. read more

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Dont go here unless you enjoy subpar service and then unplugging your dash cams with out permission. Tool car in for routine maintenance and when picking it up noticed all my dash cam cables hanging down unplugged. If they didn't want it in the car they should of said so before we dropped it off and I would have unplugged it myself. I called the dealership after and got the old run around of it being policy but not being able to produce it and then being told a manager would call back and of course never does. read more

This was my first and last time buying with Autonation. While the prices are attractive, we had to deal with a deceptive charge (over $600) which was actually a warranty charge when we were told it was the licensing fee. It took almost 3 weeks to fix. They pushed so hard for us to add a warranty and we said no. Eventually the finance manager (who I shall not name but will gladly do so if internal investigations are done) said the $600 extra fee is the licensing fee and even made my husband sign off on paperwork. It was so scammy and I left with an uneasy feeling and told my husband to double check the paperwork because it didn't add up. "Why didn't you check" was their response when we mentioned this. So, it's my job to doublecheck your job? I guess I do need to do that; you should pay me to check your work or maybe this is a deceptive practice of theirs. We found out one hour later after studying the bill and realized the extra $600+ charge was an optional charge for the most basic warranty. Even the finance manager was confused like he thought it was the licensing fee and that the car is new, that's why. Is he doing his job right or is he pretending that he doesn't know? How many other people do they rip off here?!? My husband returned the next hour after purchasing the car and he was told he would get a call back the next day at 12pm. We never got that call; that's how much they care about keeping their word. We were given many run-around ("I will pass the message", "I will call you on Monday afternoon"), but we had to threaten to return the vehicle because we waited 6+ hours for that call that never came. FYI- we were within our right to return the car per Autonation's policy That's when they said to come back in-- which was exactly what my husband did the day before. So they wasted our gas (to drive back again that week) and our time (we don't live that close), gave us many run-around, and they made us wait almost 3 weeks for the check to be printed. There was no apology and no consolation. They do not deserve our business. I usually would feel bad for rating a business a poor review, but you deserve this valuable feedback and I hope corporate reads it. Not once did they apologize for this inconvenience or acknowledge their mistakes. Even when I returned to pick up the check, the finance managers rudely asked "what is the check for" and if I financed the vehicle. Rude and unnecessary--stop being so nosy. The information is there if you want to snoop more! I can't believe Autonation tarnishes the good name of Toyota. Buyers beware! read more

BEWARE!!! SHADY SERVICE CENTER!!! extremely dishonest and concerning. Quoting thousands of dollars in unnecessary repairs without even properly test driving the vehicle is unacceptable. I will be reporting this to the California BAR (Bureau of Automotive Repair) to lodge an investigation into their practices. My daughter brought her 2024 Toyota Corolla to Cerritos Toyota because her car felt strange and bumpy while driving. Without even properly test driving the vehicle (their own invoice showed less than one mile driven), they quoted her nearly $4,600 for control arms, subframe replacement, and another alignment -- despite the fact that she had just had an alignment done one month earlier. We took the car to a different mechanic for a second opinion. He immediately identified the actual issue as a bad tire, replaced it for about $100, and confirmed that the control arms, subframe, and alignment were all perfectly fine. Once the tire was replaced, the car drove normally again. My daughter is in her 20s. I believe they looked at her and thought east target "easy target". read more

AutoNation Toyota Cerritos - Car Dealers Near Me - Cerritos, California

I had a very frustrating experience at AutoNation Toyota Cerritos. I came in ready to purchase a RAV4 Plug-in Hybrid and had already agreed on pricing. I also had financing fully arranged through my credit union, which is a standard process. Before I was even shown the vehicle, I was asked to sign paperwork at the sales desk. Immediately after that, I was presented with a credit application and told it was required to proceed. I made it clear I was not financing through the dealership, yet I was still pushed to complete the application. At one point, I was even told to fill it out "without my Social Security number," which made no sense and raised concerns about the process. When I asked for a clear explanation, I was not given one. I even offered to provide the same information on a non-credit form, but that was refused. The interaction also became unnecessarily unpleasant when I asked reasonable questions. I ultimately left without completing the purchase. To be clear, I was a ready buyer. The only reason the deal did not close was because I was required to complete an unnecessary credit application despite using outside financing. If this is dealership policy, it should be clearly communicated upfront before asking customers to come in. I've also requested a copy of the paperwork I signed during my visit but have not yet received it. If you're planning to use outside financing, I strongly recommend confirming their requirements ahead of time. read more

WATCH OUT!!! This place has perfected the art of ripping people off. This location is closer to where I live so I figured I would give it a try. This is my third time now and enough is enough. Even with an appointment, you have to wait too long to be helped. On top of that, in the waiting area, they have food programs blasting on the TV to make you hungry. They're banking on the fact that people will buy something from their in house cafe. I hear people in the waiting area complaining about how long the wait is for the shuttle so I haven't been brave enough to test it out. I know from experience the wait to pickup your car is insane. I saved the best for last. When I go to other Toyota dealerships, the maintenance has always been 3 digits. Here, the maintenance is always 4 digits. Seriously! Then they charge 2% on all credit card transactions. No exceptions. I understand small businesses charging credit card fees but this is no small business. 2% is a lot for a 4 digit bill. Who is going to carry that kind of cash on them? Ridiculous! I called 3 other Toyota dealerships and they all said they don't charge the extra 2%. Interesting... Just for some context, I never skip or postpone routine car maintenance. I'm a very responsible car owner. Please be careful of this place. I know they make it look nice and flashy but money is hard to come by. Don't let people take advantage of you. I'd rather drive further and not have to worry about being ripped off. YOU HAVE OFFICIALLY BEEN WARNED... read more

Was told "it's a slow day." They did nothing to my vehicle other than inspect and reset my light. How did it take 2.5 hours? Michelle gave excuses for it as she slowly processed paperwork that should have been done but she was too busy having small talk fun with the workers in the office next to her. Once she and the other worker realized two customers were in Michelle's office (I was there more than 5 minutes) she went around to the computer to pretend she was helping the other worker with something. It's just insulting and frustrating to be told it's a slow day, sent a timed text about pictures taken of my vehicle, then having to wait almost 3 hours for nothing. Just because your paperwork automatically populates a 5pm ending time doesn't mean it's ok. Very unprofessional and irks. The only thing that makes this a 3 star is that the gentleman who delivered my car was very honest: that the floor managers and those in front aren't always aware of how busy it actually is. This 1-star review has been modified because he was cool and honest with me and that's how you keep customers. read more

Went back and forth with sales rep Daniel B at AutoNation Toyota Cerritos on a 2013 Corolla L. Daniel himself was easy to deal with, but the dealership was not transparent and the whole thing felt shady and misleading. Two days before I came to see it, I called and was told it was waiting on inspection but that I could still come look. I did, was interested, and filled out paperwork to put down a deposit. Daniel offered to let me fill out the full purchase paperwork right then, but I said I would come back once the inspection was actually done. I asked for a purchase order for my bank and was given a CarGurus quote instead, and told that would be enough. It was not, according to my bank. When I followed up that afternoon, Daniel was gone for the day, so I got his manager instead, who was even less help. He had no timeline for the inspection at all, and when I asked if it would take a couple of days or two weeks, all he said was to call back the next day at noon so Daniel could tell me where it stood. That meant it still had not started, which lined up with what I saw myself, since I had been at the lot at lunch that same day and the car was sitting untouched in the same corner. So as of that afternoon, it was still no inspection and check back tomorrow at noon. Instead, at 8am the next morning, hours before I was even supposed to call, I got a text saying it had failed. Going from no inspection to a failed inspection overnight, with nobody able to say what actually failed, does not add up. It really felt like they just did not want to sell the car for whatever reason and used the inspection as an excuse. The whole experience was crummy from start to finish. If you're buying here, get everything in writing and push for actual details. read more

Made an appointment but the wait is still 3-4 hrs which I think is wild. Everything that they try to sell you on is extremely over priced. The people are respectful though . read more

This Autonation location is poorly managed and is a headache to deal with. This place gives you the runaround. If you call in, most of the time, the system hangs up on you. This doesn't happen when I call Autonation Irvine, so it's an issue on their end. If you happen to get a human on the phone, you'll most likely be told, "Let me pass the message along," then no one gets back to you. In the last interaction, they told me to order floor mats online for my car, which didn't come with them when I bought it from them. I asked to order them through them, and they said to go online. Guess what? Shipping was $165, which is more than the product itself costs! Called Autonation Irvine and paid $100 for shipping that comes with overnight delivery to them. Oh, and they answer the phone. I've bought 3 cars in the last few years at two Autonations. At this location, I literally found the car and learned how to ship it to Cerritos Autonation because it's convenient. They did little work to get my business and even less to keep it. I LOVE Autonation and the no-haggle policy, but I'll stick to the Autonation Irvine location. Skip Cerritos unless you have time and patience to burn. read more

Since I bought my RAV4 from this dealership, naturally I take my car here for every service and/or repair. My car is now 5 years old and has never had a problem because the service department has always recommended the necessary maintenance at the proper times to make sure my suv stays in tip top shape. Cezar was my service advisor and was super knowledgeable and made my check in process quick and easy. read more

From start to finish, the experience was excellent. Eddy made the car-buying process easy and straightforward. He was friendly, knowledgeable, and never made me feel pressured. He took the time to explain everything clearly and helped us find the right car for our daughter. I truly appreciate his outstanding customer service and would highly recommend them and Eddy to anyone looking for a hassle-free car-buying experience. Thanks again for making everything so easy! read more

Typically, I would give this location three stars. While the service is polite, I often find that a vehicle running perfectly still somehow requires hundreds of dollars in suggested upkeep. I expect some of this from any dealership--some is valid, while some is clearly aimed at driving revenue--but they aren't pushy, and the location is convenient. However, I recently discovered a new policy effective January 2nd: a 2% surcharge on all credit card transactions. I find this highly objectionable. While I understand such fees at a small business like a donut shop, a dealership that has been in the Cerritos Auto Square for nearly three decades should have these costs built into their fee structure. Although I could easily avoid the fee by using a debit card, I object to the principle of it. This dealership does not operate on the razor-thin margins of a small business where such a fee is a matter of survival; instead, this feels like price gouging. Credit cards are a primary reason businesses of this scale can operate at such a high volume. A quick check with dealerships in Downey and Carson confirms this is an individual choice, not a brand standard. This 2% fee has driven my business away from this location, and as my service contract ends, it may lead me to leave the Toyota brand entirely if this becomes the new norm. read more

Angel Garcia was so incredibly informative and helpful throughout the process. I went with the intention of only looking but left extremely happy! I appreciate Angel answering all my questions and concerns! Ozzy in finance was also extremely helpful, I didn't feel pressured to add on anything like others in the past have done. He was also very informative! I am super grateful to Angel and Ozzy for helping me purchase my very first Toyota! read more

Rude customer service. Requested to return a part that was purchased 1 hour prior. Attendant was rude in explaining it could not be returned. Employees should understand that customers don't know all policies. Wouldent come back just due to the attitude. read more

I first called AutoNation Toyota Cerritos and spoke with salesperson Brian Nguyen several times by phone. I came into the process ready to buy and had a substantial down payment available. While Brian was professional, I never felt that he truly went the extra mile to earn my business. After multiple conversations, I ultimately took my money elsewhere. That "somewhere else" was AutoNation Toyota Buena Park. From the moment I arrived, salesperson Robin and finance manager Eric treated me like they genuinely wanted my business. They worked with me, answered my questions, and made the buying process feel important. Most importantly, they didn't let me leave without doing everything they could to put me in a new car. In the end, AutoNation Toyota Buena Park earned my business because of their effort, customer service, and commitment to making the deal happen. I appreciate professionalism wherever I find it, but customer service is what separates a good dealership from a great one. Robin and Eric demonstrated that, and that's why I drove home in my new Toyota from Buena Park rather than Cerritos. read more

Booked a maintenance appointment here and was actually taken in about 45 minutes after my appointment time. They told me my car would be done by 5pm, so I hung out at the mall while waiting. Checked the app and it didn't even look like they had started on my car yet, which was a bit frustrating. They ended up calling me at 5:56pm saying my car was ready... literally 4 minutes before they close. At first, they said I could just pick it up tomorrow, which annoyed me. Luckily, I talked to an advisor and he said he could wait for me so I could pick up my car that day. Service was fine once they actually helped me, but the timing and communication could definitely be better. read more

Update from my review from 11 months ago: I purchased a new package from another Toyota and feared this would happen again so I called in and asked about the service package. The rep told me I still had one service from their package and one package that was expired but showing id be able to utilize it. I was told to call Toyota finance at their 1800 number to clarify. So, I did. I spoke with the customer service rep and was told that the information that was provided to me was not accurate and that I could have used the last service that autonation Cerritos denied me. Luckily, the customer service rep told me that I actually had one year past the expiration date to utilize the last service. If this Toyota denies you any service from a package you purchased because "you exceeded the mileage" they are in fact lying to you too. Go to the service rep, call the customer service number at 800-288-8559 and put them on speaker. Tell them you are being denied your service because of exceeding mileage and have them note the actual Toyota policy states otherwise, it's not mileage but in fact time. I would call the customer service number ahead and confirm if your "expired" service is actually expired or not or if you're able to use it. And if the customer service rep says it's still valid, go back to Autonation and call them out on their lie and get your service that you paid for. Luckily for me when I found out about the expired service still having value and that I had 1 year past the date of expiration, I brought my car in and was able to utilize the service that Autonation denied me. I didn't bring my car back there because like I said, will never go back there again but I wanted to make sure they don't rip anyone else off like how they did to me. read more

Be VERY CAREFUL with this dealership. They misrepresent vehicles. For them if the CARFAX is "clean", it doesn't matter if they know the car is damaged. They're still selling it as "clean". I couldn't find a decent selection of the car I wanted in my area. But found some available and priced right down south. Picked one. Did the dance over the phone. Nailed down a price which seemed very reasonable. Too good to be true I guess. But I trusted them and figured I'd fly down to buy the car and drive back that night. So I flew 350 miles and took a $100 uber to get a car I'd been in communication with the dealer on for 4 weeks. Got down there and despite the clean carfax and the word of the dealer, the overspray and utility knife cuts in the paint told a different story. Both doors on the passenger side had been repainted after unknown damage. The work was obvious and even the salesman agreed. They tried to offer me a $500 discount on what would cost me at least $3k to get to the condition they presented it in. When I asked for reasonable consideration, they refused to go beyond $500. They let me walk. Car is still on the lot. About 90 days now. The shocking part of the whole thing was how quickly they acknowledged the car had undocumented damage and repairs and that they still continue to list the car as accident free. read more

If you want a vehicle purchase experience that leaves you with the feeling of being heard after you drive away in your dream car, this is your dealership. Jose provided great customer service. In addition to great customer service, Wyatt made every effort to help me get the keys to my dream car. He was very genuine with his listening, problem solving, transparency, being personable, consistent communication, professionalism, and a sincere interest in meeting the needs of his client. This could not have been possible with the obvious teamwork mentality this dealership values, as exemplified by the support of Peter, JC, and Tristan. This provides the confidence, as a customer, the customer service does not stop at sales, but will continue through the years of oil changes and car services. Thank you to Wyatt and the Autonation Team at Cerritos for such a positive car buying experience! read more

I have been calling all day to get someone to email me a copy of my purchase agreement/contract as I moved away and many of my documents got lost. Every time I call, someone says they will "tell the finance manager Alex" because apparently that's the only person that can email it to me. He's been too busy even though one of the ladies said she was "walking" over to him to let him know. I understand being busy and maybe not being able to get to me right away, but why tell me I'll receive it in a few minutes and then hours go by and nothing. I would think as a customer that purchased a car here they'd still care about you after but that doesn't seem to be case. There isn't even any email I can contact either. This is unacceptable. read more

Esteban in sales and JC in finance were a pleasure to work with! They helped my mom get the best deal for a new car and were transparent every step of the way. I will definitely be back in the future to work with the again! read more

Ali A (sales rep) was fantastic! He drove 60 miles the day before Thanksgiving to get me the Corolla Cross in the most beautiful blue shade with sun roof. The price is almost too good to be true. Colin in financing was great too. The dealership is super dog friendly and my Beau played fetch while we finalized everything. Would definitely return here for next lease or purchase. Forgot to mention that Ali made sure my car was connected to my phone before I left the dealership read more

This is the second time we buy a car at this location. Both times has been great. This last time we were helped by Gary, Peter and Eric. They knew what we needed and were very helpful. Thank you read more

AutoNation Toyota Cerritos - New 2025 Toyota RAV4 - Car Dealers Near Me - Cerritos, California

Came this past Friday to take look at a 2025 RAV4 and was not expecting to walk out with one. Steven Nguyen and Salman Bickiya made the entire experience like one I never had before. Mind you I am the type of person who's at the dealership every 3-4 years. I was a little particular in what I was wanting in regard to trim levels and packages and not once did Salman pressure me into getting something I didn't want. Matter of fact they got me the exact trim, color, and features I wanted. When a deal with finally agreed on I was sent over to Alex in finance to finish everything. Alex was honestly the nicest finance person I've ever spoke to. Listens to my concerns to add-ons and he helped me pick out some that made sense. It was also a great time signing all the paperwork when usually that experience is always intimidating. Big thanks to Steven, Salman and Alex for my big purchase and would definitely recommend AutoNation Toyota to anyone that is in the market for a new vehicle. They truly made my experience a fun one! It's honestly hard to find honest people when buying a car and these guys did not disappoint! read more

I want to give my special thanks to Jose Flores and his team for helping me with my situation and getting me into a new vehicle. The experience was smooth and pleasant. They showed me that they do care more than just a sale. I definitely would come back and recommend this dealership. Im happy I chose this dealership instead of Longo Toyota, where they didnt help me or tried to. read more

This review pertains to my service center experience and not purchasing vehicles. I had two SUVs needing services and I couldn't have been happier getting it done through AutoNation Toyota in Cerritos. The first vehicle had issues that hasn't been fixed after going to 2 dealership locations and a body shop. It was rumbling in such a way we thought the wheel was coming off or the engine stalling. Imagine driving something like that all the way from DC area. Well, alas at last, the diagnostic was made correctly and problems entirely resolved. Making the phone call for an appointment was a breeze and the customer service agent very professional and understanding. Their team communicated throughout the service period and made for a very stress-free and hassle free experience. So consequently, I brought my other SUV here for service and the experience was the same. Great customer service, easy to make appointments, advisor was communicative, and my car returned on time. Yes, I have other Toyota service centers much closer home as we live closer on the Southern side of OC. But going to the Cerritos location is well worth it because of excellent customer experience I haven't had anywhere else -- not just in SoCal but back East and even places like Florida. So if you own a Toyota and need service, this IS the place to go! read more

Bassam at this location was on my side the whole time. I was quoted to sell my car on Auto Nation and Bassam honored that quote. He made the transaction very easy and understandable. Top service here. Thanks Toyota read more

I came here two weeks and bought a Toyota Corolla hybrid. The process was easy and they were willing to negotiate. Shout out to George Banuelos for making it happen. read more