A week prior to making my decision on purchasing a vehicle I met Ernesto. I just loved his approach without pressuring me I kept 100% with him and he did the same. I went back on 5/22/26 and he showed me the 2026 Kicks which I'm in love with but I wanted a specific color. He was patient with me even when I was close on walking out, Ernesto didn't give up on me and my decision he even out his way to get me the color I wanted. I walked out HAPPY and satisfied with my decision and purchase. I highly recommend Ernesto as your next sales person. Thanks Ernesto!! read more

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This place is not helpful I came here two weeks in a row to try to service my car's electrical problems, and each time I came and they were trying to charge me more and more just to diagnose my car. Never coming back here read more

I'm really disappointed with my experience here. I've brought my car to this dealership consistently for years with honest many issues pls be aware, for body work, insurance repairs, and general maintenance--because I trusted them to take care of my vehicle properly. Recently, they replaced my battery with their own instead of the AAA battery I usually use. Not even a year or two later, my car started shutting off randomly, and the battery showed visible corrosion on top. This has never happened with the batteries I've used in the past, which raises concerns about the quality of the part or how it was installed. On top of that, I was recently quoted around $127 for a replacement since I was still within warranty which wa pro rated , but when I came in less than a month later, the price jumped to $176 claiming time makes no sense since battery was already bad. with no clear explanation. That lack of transparency is frustrating. I also made an appointment over a week in advance, yet was told it would still take a couple of hours due to how busy they were. The service manager was dismissive and didn't make any effort to reassure me or address my concerns. Overall, this experience made me feel like customer loyalty doesn't matter here. I expected better communication, consistency, and care--especially as a long-time customer. Unfortunately, I won't be returning. read more

Went in for a oil change and they told me that the coolant was low and on the receipt it says that all fluids were topped off but when i come to open the hood the fluids are all low and there is oil spilled all over the cover read more

Cerritos Nissan - Car Dealers Near Me - Cerritos, California

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I had a great experience with Axel L. For purchasing my first car. After all the test drives I did this weekend I kept thinking of his customer service and support throughout the process. He was very responsive, straightforward, and knowledgeable about the car. Thank you again for my 2024 Nissan Altima! read more

Cerritos Nissan - Car Dealers Near Me - Cerritos, California

Mary V - yeah sorry you had TWO different sales people who knew I was looking for a particular Jeep. I spoke to one of them a day before your dealership opened confirming with me our Jeep is available. The same idiot Tony Zepada reconfirmed the morning of our appointment. Then when we arrived played stupid and said I spoke to him about an electric jeep which you couldn't give us for free lol He lied and wanted us to try to buy another jeep. Hence why he didn't mention the jeep being sold day before. You're just giving this post lip service. Your dealership does do bait and switch. Just stop already with the lies- read more

I have a local Nissan that I can go to for service but my advisor that I normally work with has left. So after some research I decided to go Nissan if Cerritos. Edward B was very clear on what services I needed to have done. He had his tech double check the mirror I was having issues with. And of course the mirror was working when I had it looked at but Edward took an extra step to have it looked at to make sure everything was working fine. They may be 40 minutes away but I know I can trust them. Plus they offer shuttle service to the mall. You can take your time to shop or watch a movie while your car gets serviced. read more

Car dealerships and service centers are necessary evils. They both want to make as much money as they can off of the customers, but sometimes you need them. In the past when i've bought a new or certified used car, I got most of the servicing done by the dealer's service center. That ended yesterday for me. I bought a "new" car from this dealership a couple of months ago. It was a car that was on the lot for a few months and was deeply discounted. I love the car. The only thing bad about it was the "premium" sound system which was awful. I had it upgraded by professionals and it sounds great now. It appears that the sound people erred when they put one of the door panels back with the door cable. I did not know that was the problem when I came to the dealer's service center to have the door fixed. What I learned about this service center from this experience is far more valuable than the $230 they charged me to re-route a cable. Based on what was wrong, keeping the car for 8 hours made no sense. It made even less sense when the service advisor told me it wouldn't be done until Monday afternoon. The thing is the car was already repaired, which was clear when I told the advisor I didn't know if i'd make it before they closed on monday, due to work. Then the car was done and could be picked up immediately. I figured it out when I looked at the papers they had me sign, but did not give me a copy of. These internal documents were notes of them removing each door panel and parts of the dashboard and trunk to look at the speakers that had been upgraded. Each of them was carefully documented. So they spent hours taking parts of my car apart and documenting it so they could deny me warranty service for the cable re-route yesterday, and I suspect the future. They clearly did this and lied about it. The service advisor asked me whether any work has been done involving the door panel and I told him the truth that the speakers had been upgraded. But they already knew that, as was clear from the reports they accidentally let me see. He lied to me. This place cannot be trusted. I'll never be back. I paid $230 to have a cable re-routed that probably took 10 minutes. I also paid for them to take my car apart. I suspect they wanted it another day to more fully go through the entire car so they could try and deny me more warranty coverage in the future. Well done. You saved a few dollars and lost a customer for life. read more

Cerritos Nissan - Sign for charging more to pay - Car Dealers Near Me - Cerritos, California

I had a 7:30am appointment for their service center. I waited in the lobby watching groups of people come, get their cars fixed, and leave, assuming my car was also being worked on. 1:30pm I asked for an update on my situation and I was told they would know more within the hour. 2:30pm I ask for an update again. I was told that ten minutes before, 2:20pm, they started working on my issue. I told them I had been there since 7:00am and the guy next to me actually busted out laughing and said he felt sorry for me. They ran diagnostics on my car. They didn't find the issue I've been having. I wasted my day waiting in a lobby eating complimentary gold fish for a 10 minute diagnostic check. They didn't give me my car back until after 3:00pm A 7:30am appointment for a diagnostic check and I left at 3:00pm read more

It was great working with this dealership to find my new car. I had to find a reliable vehicle for travel once finding out that my current vehicle needed too much in servicing. Not being in the market for a car for the past 10 years, it was a lot to look at a car purchase. Going over to Nissan I would not have thought I would of been now driving their Rouge. Angel made the car buying experience awesome! He was low pressure and fun to say the least, he gave guidance and patience in the purchase process. Very personable and honestly, does not come off sales-like, just wants to do good for his clients. The behind the scenes, finance process was so great too with being very explanatory and giving answers to all questions. I told Erik I would give a great review because honestly, what I was dreading in filling out all the papers he made it to be a very simple and not stressful process. The team is awesome and just glad to now have a car that I LOVE!!! Thanks for making it a great experience to this dealership read more

Cerritos Nissan - Car Dealers Near Me - Cerritos, California

I do not have any confidence that I actually received an oil change today. My wiper blades passed inspection with a "green" square of approval. read more

Cerritos Nissan - Inspection Report - Car Dealers Near Me - Cerritos, California

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They had a Nissan Z which my parents liked because it had a stick shift that they like but not just the Nissan Z the Acura Integra has the exact same thing. read more

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Hi Josh, I called Angelica yesterday, per your recommendation. Since she did not answer I left her a voicemail, but have not yet heard back from her. Instead, later yesterday afternoon, my son, the co-buyer on the purchase received a voicemail from Leo in Finance. Leo indicated that the 5.99% finance rate now needs to be increased to 8.81%. This is completely unethical. I am fortunate to know the Fleet Manager at Cabe Toyota, who informed me of buyers' rights, and other legalities. I am aware that I am not obligated to sign the revised rate. I have added a photo that summarizes those rights. I sent Leo a detailed email yesterday afternoon, on how Nissan Cerritos can make this right. I will gladly forward that email to Angelica and you to help rectify this most unfortunate situation. Please have Angelica reach out to me. She has my callback number. Thank you. read more

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I took my car here for a very simple battery problem. They were unable to diagnose it and perform the necessary repair. I've been a tech for over 20 years, this is entry level and basic work. Do not bring your car to this service department, they are completely inadequate. read more

Buyer BEWARE, racial discrimination ALERT. Stay away... Treats and targets every non-white customer as a CRIMINAL if you decide to sit in one of the chairs all alone in the dark, which all customers are required to do while waiting for oil change service. I went to have a seat at the end where the #1 frame is posted, and the general or sales manager immediately stalked and followed me because I'm not a white person at all, or he thinks I am here to rob something. He stayed here and stared at me in one spot for over 10 minutes until I leave, while texting on his phone trying to call security. This dealer always turns off all the lights and TVs each day after 4:00 PM, because fewer people are buying Nissan vehicles these days. By law, it is ILLEGAL for any business to turn off the lights completely during opening business hours, until after 9:00 PM each day. Just because nobody is buying new Nissan vehicles anymore does not give the dealer the right to turn off the lights and TVs early each day at the customer lounge area. A non-white customer can easily be targeted, disrespectfully, as a criminal, robber, or vandalizer instantly, leaving you with fear and trauma injury permanently. This situation can easily be avoided if the lights are still on, or it's at a Toyota or Honda dealer instead with people everywhere where the lights are never turned off until after 9:00 PM. Please also stop charging the illegal dealer-installed accessories too. Cerritos Nissan now charges higher and uncompetitive prices with zero dealer discount than other Nissan dealers nearby, so they've decided to turn off the lights illegally due to lack of customers. read more

Cerritos Nissan - Turns off the lights and TV completely at customer lounge each day after 4:00 PM, despite not closed. It is illegal to turn off lights. - Car Dealers Near Me - Cerritos, California

Extremely disappointed with my experience at Cerritos Nissan. I've brought my vehicle in multiple times for an ongoing issue with my radio/dashboard, and even provided video proof of the problem. Instead of properly documenting my concern, I was told the technician "couldn't find anything" and nothing was done. The bigger issue is that my repeated concerns are not being documented, which makes it harder to get real help or track the problem over time. Intermittent issues are still real issues, and ignoring customer-provided evidence is unacceptable. I expected better customer service and accountability. Hoping management takes this seriously and reaches out to resolve it. read more

UNPROFESSIONAL DEALERSHIP!! Locked the deal in via phone. I told Martha I need a couple hrs to leave work and go get cashier checks from the bank and then drive from Irvine to Cerritos. She said okay, I'll get it washed and ready for you. You can even see her txt to include total I need to get in cashier checks and address. She NEVER mentioned that if I need to lock the deal I need to sign anything online. I called after getting the cashier checks to tell her I am in route and she said "oh sorry I meant to call you to tell you my colleague had an appointment on the car and it's sold". Had she stated I needed to lock the deal via online contract or pay deposit or something, I would have not had to deal with this hassle, but rather sign the deal online and then drive down! THIS IS LOW LEVEL SALES AT ITS BEST! read more

Cerritos Nissan - Txt exchange with Martha and Cristina - Car Dealers Near Me - Cerritos, California

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We came in to look for a car. Sales associate Javier Orozco and sales manager Mr. Dev were amazing and went above and beyond to help us. Would definitely recommend to come down if you're looking for car. read more

While they were great with working a deal out for the truck I wanted, I was very disappointed to know that the price online did not match the vehicles price onsite. Eileen added all these extra charges for ceramic coating, door protectors and wheel locks. I want to say it was about $2500 total. Once everything was signed for and I drove home, I realized that the wheel locks weren't even on the truck. All these "extras" were supposedly already installed. Yet my wheel locks were just standard lug nuts. I reached out to one of the sales reps over 2 weeks ago and there's supposedly a work order in process. 2 weeks to get lock nuts ordered??? A little absurd if you ask me. I reached out to Eileen about this..... crickets. I honestly feel cheated and lied to. Granted it was only $200, but who does that? No wonder car salesmen get a bad rep. read more

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I really would not recommend this dealership to service your vehicle. I do not want to comment on purchasing a vehicle as that was not part of my experience. It started off with my company car needed to have the plastic under carriage repaired as it got damaged. Had the insurance adjuster look at it and gave a quote that was under the deductible. Told to take the car to a dealership to get it repaired and I was approved for the 1000 deductible limit. Called dealership on Monday to schedule an appointment. Told scheduler what needed to be replaced that the adjuster had said. Told if I schedule an appointment for the morning, they would be able to get it done in 2-3 hours and I would have the car before they close at 5:00 pm. Scheduled appointment for Wednesday morning. Met Eduardo on Wednesday morning. Showed him adjusters report. He noted that they did not have the part and asked if I could leave the car. I told him no and that is why I scheduled an appointment. I told him I could leave and take it somewhere else as I was not happy. He asked me to wait in the waiting room while he could find the part. I was reluctant to do this but gave him a chance. He later found me but let me know that he could get the part tomorrow. I explained that I was busy for the rest of the week. He asked if I could bring it in on Monday at 7:30 am to guarantee that it would get done. He also looked over appraisal and stated that it was wrong as labor was higher. He noted that it would be 1,078. I asked if that would be the final cost as I would need to get approval for the over 1,000. He wrote the total on the appraisal form and said yes. Brought car in at 7:30 am and met Eduardo. He promised the car would be done in 2-3 hours including a small recall fix. About 3 hours later I received a call from Eduardo. He stated that he would have charge me more as they needed to charge me for clips that were not on the appraisal form. He noted that the appraisal I gave him did not have clips and implied that it was my fault. I asked him when does a dealership ever strictly go off a third part appraisal. I noted to him that he already made changes to the price of the appraisal for labor cost, why did he not add the clips? He again tried to say it was my fault because I brought in my own appraisal. After going around with him, I then asked to speak to his manager. He stated that he was busy. I asked for his name (John Miller) and I would wait. Eduardo than made another lie by stating that he would pay the difference out of his own pocket. I called Eduardo out on his lie and stated that it was not going to come out of his pocket as dealerships have an account that they use for when they discount or make mistakes like this. He then told me to come down as my car would be ready. I requested that he let John know that I would still like to speak to him. Went to dealership and met Eduardo. I paid for the repair and he gave me the keys and said everything was good. I asked if he let John know that I wanted to speak to him. He said he did not. I asked where I could find him and he pointed to gentleman speaking to another employee. When he was done speaking I introduced my self to John. I asked him first if he wanted to hear about my experience to make his dealership better or if he really did not care I did not want to waste his time. He did and took me to his office to talk. Initially he got me confused with another customer, but once we cleared that up he listen to my experience. He noted issues right away from the initial scheduling of my appointment where they did not even ask me to send over the initial appraisal to see if they had the part in stock, to Eduardo trying to say it was my fault as the appraisal did not have clips on it. He stated that he should have picked that up. I also told him about the lie from Eduardo saying he would have to cover it out of his own pocket. John stated that was not true as they have an account for that. I thanked him explained to John that I'm a commercial auditor who has audited a lot of dealerships and knows how they operate. I told him I wanted to share my experience with him to make his dealership better and to not have another customer that does not know how dealership work not be treated fairly. He thank me for my input. We will see if changes are made as I later saw all of the negative service reviews. I also noted to John that I know how important their CSR reviews mean to the dealership. I will wait to see if they send me one or if the screen their surveys and who they send them too. read more

I arrived Nissan Dealership for oil change.it was pretty quick service but when I picked up my Nissan Rogue Sr.they left some papers .I was that one removed all carpet paper,a sign say no car wash , a plastic for seat ..my neighbor always get a car wash every thing she does any repair on Infinity .Nissan needs very helpful people....the service Advisor Name Krysta Ysais was very helpful she explained everything to me wha my Rouge needs..Krystal thumb up ... read more

Cerritos Nissan - Car Dealers Near Me - Cerritos, California

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I recently purchased a pre-owned 2018 Rogue and took it in for a diagnostic on Thursday, 11/13 at 7:30 a.m. because I was hearing a rattling and clunking noise from the front end. This car checked all the boxes when I did my research, so I was disappointed when I started to hear the noise. Because I was far from the original dealership, I decided to pay the $230 to get it checked while the window to cancel the contract was still open. After a few hours, I was told that I would need new shocks, totaling $1,900. Something didn't feel right, so I got a second opinion. The second mechanic looked at it and said a bolt was loose. He tightened it for me at no charge and the noise was completely gone! This experience made me lose faith in the service and the people I dealt with. I wish businesses operated with honesty and integrity but sadly this is another case of greed. read more

I'm wondering why Mary V. didn't have a comment on the "oil change" service my daughter received (or didn't) yesterday. The rubber on her wipers is literally corroding off of the blades, yet got a passing grade with a geen square on the report. What else was not checked on this supposed multi-point inspection service? Was the oil actually changed? No confidence in Cerritos Nissan service. Buyer beware. I think a refund is due, at the very least. read more

Ask for Jerry Garcia was very helpful , super easy process and helped me get an amazing deal!

We've been a long-time customer here, but this last experience left us very disappointed. When we picked up our car, we discovered the microSD card from the dashcam was missing. It wasn't missing before drop off, and the screen immediately showed "card missing" when we put it back on. The service team said they'd cut us a check for it, but we're still waiting, and honestly, it feels like a violation to have something stolen from our car while in their care. On top of that, when we asked if they could apply any discount or promo codes for the service cost and they said they didn't have any that was pretty disappointing too. Especially given what had happened, they should have the ability to do that. In fact there was a physical paper coupon in the mail that came for 10% for a battery so you mean to tell me you couldn't apply that to our battery purchase? Overall, this experience left a bad taste, and I'm no longer confident about returning here for service. read more

I went into Nissan with happiness to see the car that I drove as a rental. First, I was told that all the cars I told him I came for was sold for rentals. So I decided to test drive, the Nissan Sentra, I loved it and planned on buying it in a few weeks. However, the salesman manager "Achilles" told me "they are not a museum, and they are here to sell vehicles." I was actually mortified by the level of unprofessionalism and lack of respect given, due to me, not wanting to buy immediately, especially after I had already told the salesman I didn't want to buy immediately and told them that. read more

Terrible experience overall, I've been experiencing a glitch with one of my cars features turning on spontaneously and putting me in dangerous situations. First, they refused to document how long it had been occurring despite me showing video evidence of it happening on multiple occasions. Second, they misdiagnosed the issue trying to get some pay for overpriced parts work rather than focus on the issue it was brought in for. They chose to charge me for the diagnostic because they found a part they wanted to blame even though the mechanical issue would have been covered by my warranty. I asked flat out if I fixed the part and the issue persists, proving the misdiagnosis, would they refund me for the diagnostic since it should have been covered under warranty and they flat out told me no. Absolutely do not feel like they cared about my safety at all or the actual issue. They dismissed the problem because it was easy to do so and refused to make it right if they ended up being wrong. Confident people would stand by their diagnosis and if they really thought this was the issue, they should have agreed to refund me if they were wrong and it was covered by my warranty. I'll return to Downey next time... who at least has a higher rating on Yelp! read more

I'm writing this review on behalf of my 85-year-old father, who recently purchased a new truck from Nissan. Shortly after the purchase, we noticed that one tire appeared to have a slow air leak. He returned to the dealership twice to address the issue. During the first visit, an attempt was made to resolve the problem, but the tire continued to lose air. On the second visit, we were told the tire had been replaced; however, ongoing monitoring suggests that the same tire may still be experiencing a leak. Based on our experience, it appears that my father may have been given inaccurate or misleading information on both occasions regarding whether the issue was fully resolved. While we understand that mechanical issues can sometimes occur, this situation has been frustrating and concerning--especially given my father's age, health history, and the fact that this is a brand-new vehicle. Customers reasonably expect clear communication, honest service, and thorough repairs. We hope the dealership will review this matter carefully and provide a definitive resolution. read more

My husband took our Nissan there and we were being quoted close to $6000 and with no guarantee that it would fix the problem. We were able to get all the Nissan parts ourselves and quoted for the labor somewhere else , everything together would be $2000 with warranty. Besides that when we got our car back the alarm did not work anymore, there were retainer clips missing and wiring was out of place. When he called about the alarm , clips and wiring they basically said they couldnt do anything about it because they have no way of knowing if that was done there. read more

I went in for service and they were great from the guys who helped as they followed up with me all great! I think his name was Daniel I think k not sure read more

I took in my 2015 Altima to get it serviced. They were very nice & straight to the point. Labor is going to be more expensive since it is a dealership, but at least you get OEM parts. They will call you to let you know what your car needs. It is $200+ for just the diagnosis but if you service your car with them, diagnosis fee is waived. You can approve services on their website (they text a link) which makes it pretty easy. I don't think it's a bait & switch situation with their mechanics.. at least not for me. I knew what needed to be replaced, and they were able to confirm it. Cameron helped me out, & my car is running like normal now. Huge thank you to the staff working there. read more

I have increased my rating from 1 to 3 stars because, Ms. Angelica P., the Customer Service manager, reached out to me to apologize for MD's unprofessional behavior. She truly took time to listen to my concerns and will use the feedback to enhance future services. THANK YOU!!! Unfortunately, I had to go elsewhere to purchase my 2024 Nissan 400 Z Nismo (which actually saved me $4,000). Photos attached as promised. read more

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Javier Orozco met us in the parking lot of Nissan Cerritos, he was extremely helpful and not pushy which we appreciated. He showed a lot of patience and a good sense of humor, he also has a very pleasant personality and is very approachable. I can honestly say, he is a very skilled and knowledgeable sales agent. We were very happy with his performance, he went above and beyond to help us make a choice. Odile Barth read more

Go see Tony Fears he was outstanding. I really appreciated his professionalism, effort, and consideration during my visit. I love woelimg with peope who are excellent at their job. Definitely going back because of his service. read more

Cerritos Nissan - Contact info - Car Dealers Near Me - Cerritos, California

I came in to get my car fixed through insurance, was in an accident where my rear bumper got hit and pushed, transmission started acting up. Asked for them to check what was wrong with the transmission and give an estimate to my insurance , which was my main concern, left it for over a week and they did fix my bumper and was told nothing was wrong with the transmission and that it was diagnosed. I drive it around the lot and in the Main Street and it still had the issue I brought it in for, later for them to tell me that it was the steering wheel and not the transmission when I know the gears are not shifting.(them just trying to get rid of me) Then they tell me they will check it and will have to charge me 270 for simply diagnosing the problem but didn't they already diagnose it ? They should have added that to the insurance bill. They did not do what was asked only did the body repair. Now they are telling me that the transmission has been tampered with and they cant do the repair but wouldn't they have told me that sooner? And they still don't tell me what's wrong with it and still want to charge me 270. Indicates that they did not do any diagnosing and by the way it's a 2016 and has not been touched aside from oil changes and brakes. Do not recommend bringing any car for any repairs here very poor service 0/10 read more

Cerritos Nissan - Car Dealers Near Me - Cerritos, California

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Found a Honda Ridgeline online. That's what drew me to Cerritos NISSAN.. After arriving and taking a test drive, I changed my mind. Octavio was so helpful and compassionate to my needs. We wound up testing a Nissan frontier, and I was hooked! Low miles, clean inside and out. I bought it. It's mine! Couldn't be happier! This is our forever vehicle. Just wanted to repeat my gratitude for Octavio, the salesman, Tiny, the manager, the head manager, and Vince the Rockstar! Thank you for all your help and service. This place is no joke. There is so much to choose from. I highly recommend if you are looking for a great deal, and a good time read more

Came to service my car while visiting my sister in long Beach. My home store is Nissan of Alhambra but figured I would get it done while out and about. I made appointment online but showed up an hour early hoping they could see me and they did. I was very grateful. However the best part of my visit was Krysta the service provider. She was kind, friendly and helpful. Give this woman a promotion! read more

Went in to trade in lease vehicle and sales person so rude don't want to help cause I wouldn't test drive car first (I Was turning in same truck. Just wanted newer model)and her Just flat out said have a nice day sir Not wanting to show me numbers. I would never recommend this Nissan dealer to anyone buying a car. So rude read more

Went in there for a recall issue as well as getting a quote for a nismo leveling kit install.The service gal said they would need to order the parts for the recall as I already had the nismo kit.They said they would Call me when the parts are in.THEY NEVER CALLED!!! So why would I go back there?I wouldnt go there for air in my tires. Up yours cerritos nissan. read more

I haven't even owned the car for a year and it's been in the shop more than I've enjoyed driving it!!! Every day it's a problem first it was the overheating the water pump broke, come to find out they didn't even fix it right and it leaked again, then the oil pressure was low, come to find out it needs timing chain replaced, now it's a transmission issue come to find out the transmission is messed up I cant believe I traded in my beautiful civic for a headache and money drainer stay far away from this place read more

Cerritos Nissan - I just got the car back friday afternoon only to come find out that 3 days later i wouldnt. Be able to drive it without my. Car damaging - Car Dealers Near Me - Cerritos, California

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