This was the 3rd Napa store I had to go to since NAPA closed 2 store near my house. I drove to the new store At Lakewood and Alondra not knowing it is a franchise store does not honor defective batteries. My truck battery was 1 yr 2 months old. I found the Downey store which not close to my house and they said no receipt no battery replacement. I asked doesn't this company have a date base that shows my information. She said no. I told her NAPA SUCKS. Which they do all auto parts stores have your information. I will never buy anything from Napa again and will tell all my friends. I was forced to add 1 star or would not allow me to post. read more

What can I say this place has great customer service!! My dad has been coming here since it opened and he always tells me he loves the patience and friendliness of this location and today I came with him to get the name of the young guy who helps him and his name is TONY.. thanks Tony I, we me and my pops appreciate you!! And your team!! Oh and thanks for the cool hats!!! read more

NAPA Auto Parts - Auto Parts & Supplies Near Me - DOWNEY, California

Went in with McDreamee recently to order some parts. That was Monday (9/23/19). Supposed to be in via UPS on Saturday (9/28/19), but I got a call that it all came in today - Friday! (9/27/19) and the employees had it ready for us when we walked in. I love places like this that don't give my husband a headache 'cause when he ain't happy, I'm not either. Ha! The underpromise, overdeliver factor is a plus too. read more

NAPA Auto Parts - 9/23/19 - Auto Parts & Supplies Near Me - DOWNEY, California

My car constantly needs special parts and the team here always goes above and beyond to find them for me and have things asap. Marcos , Aaron and Kenny are always very helpful and go above and beyond I don't go anywhere else anymore thanks guys! read more

Good & fast service. Would recommend this place to anyone. Been buying parts here for a couple of years now.

I needed parts for my 85 Chevy truck and NAPA came through with what I needed and in stock. Jose seemed to know his stuff and was very helpful. I will deal with them again. read more

Very disappointed bought 2 sets of snow chains and didn't need the after all. Now Napa in Downey is telling me I can't rerun them cause I bought them from a unincorporated store. How am I suppose to know it wasn't a unincorporated store. Yet the store I bought them from told us we could return them at any napa as long as they were not opened and I have the receipt. Yet they won't take them back. Sorry independent or not NAPA is NAPA right! So they called me back after speaking to the DM and they are going to refund me the money. So I changed my 1 star to 5 for taking care of me. read more

I can't believe how awesome the service is in the store. Mark, Kenny, and Victor are incredible!!! It's old school customer service here. I highly recommend this store!!!! read more

very unprofessional manager lacks courtesy and skills in costumer service will never buy anything there anymore. went there to return one of three parts for an AC compressor when, installing the unit we found out that one of the three parts was not the right component. This manager instead of admitting that they made a mistake, she wanted me to return items that had already been install in order to give me credit for the wrong part. we had to engage in a big argument before she admitted that I was right and to finally give me the partial credit. I have never experienced such a horrible customer service. she needs to get a job in a different field, she's not up to the job. read more

The employees are friendly and knowledgeable. Whenever I go to NAPA I know I'll be getting the help I need.

Horrible doing business here!! Their Return Policy is bad, they will not allow you to return a regular purchase at just any store... they sent me to their District location or the location of purchase. To top it off, I go to the "District" location/Store and they clearly state online and outside the door that closing time is at 4:00pm... I get there 10mins prior only to find he doors and store COMPLETELY closed!!! If the "DISTRICT" office plays hookie, what can I expect of their employees, not a serious business. This is the first time I purchase at this auto store and I promise it will be the LAST!!! read more

Terrible service I waited almost one hour for them to fine the write motor oil for my 2013 Mercedes sprinter at one point they wanted to send me to wal- mart never again will I come back to this place read more

Husband went to store from La Mirada when he got there at 2:56 the door was close already. He seen people inside he knock and they totally ignore him. Website states that they are open until 3:30 read more

I always purchase my car batteries from this location & they always give me great prices on various options. Great customer service, very friendly & knowledgeable! read more

Beware... I ordered a item online, and when I when to pick it up at Downey Napa, The price was raised. Napa online Downey continues to list item for the lower price online, but when you get there they will raise your price. Tricky read more

This place has everything in auto and truck parts. The staff behind the parts counter is awesome They can research and follow up any part that you need. This location services Long Beach Paramount and other neighborhood Napa parts stores. read more

Best Napa auto parts store in town.... Great customer service! They're really knowledgeable in parts and sincerely care to get you back on the road. Plus, it's a warehouse that has great availability in parts read more

I love this Napa location. Staff is very knowledgeable and courteous. The guys they're always go out of their way to make sure they find you the right part and at a good price. I only shop here and nowhere else. read more