I rarely frequent an auto parts store. But when I do, it's usually an AutoZone or an Advanced Auto…read more For this particular outing, I really only needed a gallon or two of windshield washer fluid and this O'Reilly's was the closest to me without going out of my way. I will admit, I've never been to an O'Reilly before. After this experience, I can't say I'm likely to return, regardless of convenience. I walked in one afternoon last week with my 8 year old son to a completely empty store with the exception of one customer at the front desk. There were 3 associates working that I could tell. None of them greeted us, asked if we needed any help, nor did the old lump-on-a-log associate who checked my order out at the cashier stand even act like he wanted to be there, much less friendly or welcoming towards myself or my son. In actuality, he seemed put out that he had to ring me out for 2 gallons of windshield washer fluid - such a chore, I know! This guy seriously had the personality of burnt melba toast. Very offputting. Regardless, we made our purchase, retrieved our receipt, and walked out. I will not be walking back in. They get 3 stars docked for these 3 reasons: 1. The rudeness of the employee who "assisted" us. Not. 2. The higher-than-average prices on their add-on items such as our purchase of the washer fluid. 3. The fact that the receipt literally printed out via DOT-MATRIX PRINTER. 1988 called, they want their printer back. Seriously, it's nearly 2020. Upgrade your mess.

Lucas at this location is awesome. Friendly, knowledgeable, and patient. Very willing to assist…read morewith my issue on my bmw. He was very busy, but was efficient. Had a positive attitude.

Great service on short notice Brake line broke while…read moretraveling & they got right on it and fixed it

I went to go get my tire plugged in my 19 Chevy silverado the VERY NEXT DAY my ca sensors went off…read moreand my vehicle shut down. I tried taking it back to them and they didn't want to help nor see me. you get what you pay for except a 35 dollar fix became 1500 dollar fix

went in needing a key fob battery and the older gentleman working there was extremely kind and…read morehelpful. He didn't try to upsell me or make things complicated. He just genuinely wanted to help. For context, another store not only tried to tell me that just changing the battery would mean I'd need to "reprogram" the whole key fob (which is completely false), they also said I'd basically be taking a gamble if I bought the battery from them. This guy quickly swapped the battery for me and (surprise) it worked perfectly without needing to "reprogram" anything, no gamble required. 10/10 service. I really appreciate people who actually care about customers.

My battery died literally right across the street from Advance. I had no tools so I went in and…read moreasked what size socket I needed for my car. They offered to loan me some tools. I said great! I'll just go pull it out and bring it back to get the core and buy a new one. Immediately the manager in back yelled no way. He stated "If you need tools you'll have to buy them our tools don't leave the premises." I asked if I could leave my drivers license because it would only take a few minutes. He said no. I felt like he made a bad judgement call under the circumstances So I went elsewhere and spent $200.00 on a new battery and a couple of tools. This is the closest auto parts store to me. I have lived here for 35 years and I won't be going back again. I'm a disabled senior citizen and veteran. I truly wish that customers got treated like they did when I was young.

Great painless install of my Katzkin leather in my Lexus Lx470. Bought my Katzkin's and they…read moreassigned me to Cole Brothers. Great job, fast, thorough

We have depended on these folks to tint all our vehicles as well as place new leather in our newest…read morejeep.we love the simplicity of doing business with them. If they make a mistake they quickly fix the issue, no questions asked. They are personally owned and operated but have built there business into what seems like a corporate empire based on there great service and willingness to seek perfection, to keep customers like ourselves coming back. Great job !

Wednesday Check Hybrid System light turned on. Driven to Meineke on Thursday. Next day they said…read morethe car was a fire hazard due to what Kia used in the starter battery system for that year {2019} and the condition it was now in. Did their research on how to complete the job. Car fixed in seven days. Will be getting all our business from now on.

I brought my vehicle (2018 Toyota Tundra) in during the recent frozen weather with a brake default…read moresafety feature issue and several other mechanical concerns. Despite the conditions, the team worked through all the issues thoroughly and professionally. Although it took most of the day, the quality of work showed they did not rush and exceed expectations. Having just moved from Colorado to Clarksville, I explained my financial situation, and they were understanding, fair, and worked with me on pricing. As a military member, I truly appreciated their support and professionalism. I left the same day with my vehicle running safely and reliably. Highly recommend this location for honest, quality service. - Thank you, from Phil Gonzalez.

Went in to get truck lift inspected for issues. They were very knowledgeable, thorough, honest and…read morekind. We will definitely be using them in the future. Highly recommend!

I got off to bad start with this company when my husband carried in a vintage car for brakes. We…read moredid not expect the price on brakes to be so high but the owner actually took us into the shop to see what had to be done. We didn't understand the billing statement and the owner even admitted a few tweaks to the statement probably needed to be made to make it clearer. We were not impressed at first but when Mr Joel showed us the work had been done, it smoothed our ruffled feathers. I believe I can trust them to do work on my vehicle in the future and for a fair price.

The absolute worst place to get an oil change and tire rotation. They pretend to do an oil change…read moreand tire rotation, vehicle inspection and top off in 10 minutes. What a joke!!!!!! NONE OF IT WAS DONE and refused to show me the video of them completing the work. Well, surprise surprise, none of it was done and they even tried to charge me for it. When I called them out on their lies, they kicked me out. Also, don't leave your vehicle with them, because the time before this I actually caught them going to a grocery store with my vehicle. These people are CROOKS!!!!!

Was interested in purchasing a vehicle from Gupton Motors, and informed the sales representative…read morethat I wanted to buy a specific vehicle for which we had established an agreed-upon deal. I then waited to receive paperwork via email to put my deposit down for the vehicle, since an agreement had been made. Later, I was informed that the vehicle had been sold out from under me AFTER I had already agreed to purchase the vehicle. My best guess (assuming positive intent on the saleswoman's part) is that she forgot to mark the car as sold, so it was mistakenly shown to another customer. Regardless, Gupton failed to honestly own up to their mistake, which was quite maddening. When I showed interest in a comparable vehicle, since the one I preferred was sold out from under me, Gupton dragged their feet on matching the deal we'd already agreed upon. Really bad impression of these guys -- not only failing to own up to their mistakes, but also not even making an effort to make it right with the customer... Too bad -- took my business to another Jeep dealership that was very pleasant and honest!

Predatory business that will lie to you about time estimates and charge insane scam prices. Chose…read morethis company because they promised it would be done by a certain day (it wasn't) and 3+ rating (which is usually good for a mechanic) only for them to have me drop it off at shop down the street with a 1.3 rating and slew of bad reviews. They then proceeded not to tell me they retrieved my car from that place when it was done, so I went to that place but they basically said I was SOL. Once I got to this place the two men behind the counter were extremely unprofessional, unhelpful, and could not answer any questions. Take your business elsewhere or pay the price.

I took in my 2000 Jeep Grand Cherokee and they did a great job replacing virtually all these…read moresuspension which needed attention after 25 years of use. The very grand Cherokee has been in our family since new and it is a beloved member of the family so I was a bit concerned to have anybody work on it. They did an excellent job and it once again drives like it should. They were very responsive and professional. I highly recommend them.