went in needing a key fob battery and the older gentleman working there was extremely kind and helpful. He didn't try to upsell me or make things complicated. He just genuinely wanted to help. For context, another store not only tried to tell me that just changing the battery would mean I'd need to "reprogram" the whole key fob (which is completely false), they also said I'd basically be taking a gamble if I bought the battery from them. This guy quickly swapped the battery for me and (surprise) it worked perfectly without needing to "reprogram" anything, no gamble required. 10/10 service. I really appreciate people who actually care about customers. read more

My battery died literally right across the street from Advance. I had no tools so I went in and asked what size socket I needed for my car. They offered to loan me some tools. I said great! I'll just go pull it out and bring it back to get the core and buy a new one. Immediately the manager in back yelled no way. He stated "If you need tools you'll have to buy them our tools don't leave the premises." I asked if I could leave my drivers license because it would only take a few minutes. He said no. I felt like he made a bad judgement call under the circumstances So I went elsewhere and spent $200.00 on a new battery and a couple of tools. This is the closest auto parts store to me. I have lived here for 35 years and I won't be going back again. I'm a disabled senior citizen and veteran. I truly wish that customers got treated like they did when I was young. read more

I visited the store 2 times in the past week and each time I was lucky enough to visit when Mac was there! I was shocked at the level of helpfulness. Mac's level service had nothing to do with trying to make a sale- like typical auto part stores! His only intention was make sure I had what I needed! You all have a true gem on your team of staff! Thank you for everything Mac! read more

Fredo has excellent customer service and a great work ethic. He replaced my car battery and had no issues at all. I would consider him into a management position for his work ethic and care for Advanced Auto Parts' customers. read more

I was so pleased with the amount of time and energy expenses by these men in my behalf. They took the time to test the battery and clean the connections without me spending a dime. This visit has made me a loyal customer. read more

I grew up going to the Lebanon Advance Auto Parts for various services. My visit to the Mount Juliet location today will be my last. Leaving breakfast this morning, my vehicle would not start -- time for a new battery, as I bought the vehicle used with the current battery. So I took to Advance's and Autozone's website to find the best deal for me. I ended up finding the best fit at Advance and saved $50 by buying it online. Once at the store, the clerk helping me was very unenthusiastic to be at work and, much less, helping me. After disclosing my specific make and model of vehicle, he said that they could not install the battery. I was disappointed because half of the reason I considered shopping Advance was the included installation. After leaving, I called Autozone just up the road. They exclaimed that they would be happy to install the battery for me, even though I hadn't even bought it from them. 15 minutes later and I had a perfectly running vehicle for the price of nothing. I ran the old battery back up to Advance to get my core refund. I told a different clerk that I had the battery in my trunk, to which he suggested I go get it myself and bring it to the counter. Plainly outfitted in dress clothes, it wasn't exactly appropriate for me to be handling a dirty battery, but alas, I got it inside on my own and collected my refund. Advance Auto Parts, you are losing business to your competitor right down the street because of a careless and inhospitable staff. I understand that standards may have dictated a professional installation on my vehicle, but I had your battery installed at a direct competitors of yours, Autozone, with plenty of professionalism and no service fee to boot. Perhaps this is why the Advance parking lot was empty, while Autozone was flourishing, and still took the time to help me. For that reason, my future business is with Autozone. read more

I walked in & didn't have to wait at all. The employee was very helpful! I showed him I needed a new gas cap & he went straight to it. He was very helpful & told me more about why my gas cap was acting up. I highly recommend this place for parts! read more

Very helpful staff! They bent over backwards to help us out even though we were not purchasing from the store at that time or coming in with a car issue. I had one bicycle rod stuck inside of another bicycle piece (Oops!), and the staff scoured their personal inventory of tools from their car to find something to help us on a day that their neighbor bicycle shop was closed. I can only imagine how helpful they would be if we were actually there for a car part! Terrific and extremely helpful group. read more

I won't be coming back to this store again. I gave them a second try after a previous mishap, and got screwed again. We needed parts for a complete brake job on a 1999 Silverado. Went to the store, and ordered 2 front brake calipers, 1 rear (the other was replaced 3 months ago), and rotors and pads for the front. What we received was not what we ordered. We got one complete front and rear caliper, and one incomplete caliper for the front. Noticed the caliper issue right away and went back to the store to exchange it. The brake pads were completely incorrect. The truck was completely apart by the time we had noticed this. Called the store and was told "they didn't make a Silverado in 1999 with a 4.8L engine and 4wd". Really? Because that's EXACTLY what I have sitting here in front of me in pieces. After much arguing back and forth the store manager finally admits that he entered the vehicle information wrong when we placed the order. However he was adamant about not delivering the parts. How was I supposed to get them? Uber my way across town because of his mistake? He was extremely rude, telling me "don't tell me how to run my store" to which I replied "I'm not telling you how to run it, I'm telling you how to fix your mistake". Finally, he agreed to have the parts delivered, and about 20 minutes later the correct brake pads showed up. Thank you to the nice old man that delivered them, but the manager needs to take a class on showing some respect to a paying customer. I'll shop elsewhere from now on... Keep your price gouged garbage read more