I have been boycotting the AutoZome at 12th and K for almost 10 years due to poor customer service…read moreand was hoping this location would have better staffing. However, I was wrong. I stopped in today looking to get oil and filters for two different vehicles, a SUV and a motorcycle, but ended up leaving empty handed, and came close to earning myself a court case. The assistant manager there was rude, condescending and very unknowledgeable. There was a time when, and if you went into AutoZone, and the advertised special was out of stock, they would at least substitute a Fram brand of whatever, or some other house brand, and allow the customer to go on their merry way. This dude, however, wanted to act like a %#$&@, and be disrespectful. Fortunately for him, I finished my probation, completed my court ordered anger management courses, and decided to pull my debit card out of the terminal and go home before I did something that would have altered both our futures. I hereby swear, I will NEVER set foot in an AutoZone store ever again. Judging from all the 2 and 3 star averages for nearly every AutoZone in the Antelope Valley, I am not the only person who feels this way. I can't wait for them to go bankrupt like Blockbuster did when they too thought they had the market cornered and could treat their customers like crap. Then Netflix came along and demolished them. One day soon, somebody is going to create a website that can keep track of a customer's car and maintenance schedule and automatically send out tune up kits and fast shipping for one-off items, straight to their door. At which time the days of dealing with A-holes behind a counter who think they can talk to you in any kind of way will be over.

I m so happy with this store! My "check engine" light was on and needless to say that I was totally…read moreworried! A friend recommended that I go to this store and I m so glad that I did! The staff were very welcoming and considerate! Joanna seeing the panic in my face assisted me immediately and she run a diagnostic on my car. She printed out the report and gave it to me. I bought the parts necessary and even recommended a mobile mechanic. In addition, she help me communicate with the mechanic that spoke limited English as my Spanish are just as limited also. Furthermore, I decided to buy an air filter for my car and she change my old filter with no hesitation! Joanna is very very knowledgeable about cars, provides exceptional customer service and is a truly beautiful human being! She made my visit to this store a memorable one and I can honestly say they gained a new loyal customer!!!! AutoZone is a good company and the employees of this store make it a great one!!!

Very nice and helpful to me would definitely go back. Helped me when i locked my keys in my car…read moreinfront of them.

Put in a new used engine and still runs great!! It was a wonderful price & I could be more…read morepleased!!

Excellent resource for Vintage British motorcycle parts. As of 2020, these guys have a wide…read morevariety of OEM parts in stock for my 1969 Bonneville 650 with competitive pricing and VERY fast and reasonably-priced shipping from Free to For-pay faster UPS and US Mail. Their website (search "ClassicBritishSpares") is easy to use and includes many useful features. They are located in Lancaster, CA so shipping to Central and So Cal is very quick and reliable. These guys know their bikes and parts which makes them a first-choice.

Beware! Stay away from this place. Their warranty sucks. You can buy something today and for…read morewhatever reason you need to turn it in next day they will screw you over. Raul, Jesus and Elmer need to do better! They screwed my dad over and also my brother over two parts that were wrong for their vehicle.

Slow, very, very slow. Very very slow. If you want to work on Saturday go the Saturday before so…read moreyou'll be ready a week later. Did I mention they are slow?

My alternator went out while driving from Fresno to Lancaster to visit my dad in rehab post-stroke…read more I was already under immense stress & this situation was overwhelming. Vincent & Duane were incredibly helpful! Vincent was very empathetic and provided great customer service while doing a stock check over the phone for me. Upon arrival, Vincent and Duane went above and beyond, providing support and help while my alternator was swapped out in the parking lot. They helped to ease the stress & made my bad situation go so smoothly!!! I am so thankful for them both.

It's been awhile since I've gone into a brick and mortar and received excellent service…read more Christopher and Vinny were SO helpful. Chris went through my list with me and helped me find all my items. On Black Friday! They had a steady stream of customers and everyone got a warm greeting. So lovely to see. There's an O'Reillys closer to my home but I'll be coming to this one as the service was top notch.

This place is hopping today, but very well-choreographed. Fun to watch! Never once disappointed…read morewith the service.

Came in to get front brake pads replaced. Upon inspection, I was notified that while I had lots of…read morebrakes left, my front rotors were already as thin as they could legally be and could not be resurfaced. Which figured because of the symptoms and the mileage on them. They replaced the rotors in short order and charged a fair market value for parts and labor. I will continue to be a repeating customer. Great work, guys! Thanks!

I recently took my 1997 Mercedes-Benz E3 20 there it was in the driveway and didn't start for…read moremonths Vicky handled the problem Replaced the key and the vehicle started up the shop is very honest I would take my Mercedes Benz here again.

Awesome service , They go above and beyond, keep Our car running great. Been coming here for…read moremercedes service for a while. Thanks

The VERY best store in the AV. The people are great, flexible, good pricing, just fantastic to…read morework with.