I've been patronizing this Batteries Plus location for about 15 years and just made a trip through…read morethe epic 2026 ice storm today. That's when I realized I'd never reviewed them before. And while 288 Google reviews average a respectable 4.6, the few dozen Yelp reviews with a sub-four average are unfair and fail to do this store justice. I've always been treated with professionalism and friendliness here. Unlike a car repair shop where you might be chastised for knowing nothing about the automotive world, there is no judgment at Batteries Plus for being battery ignorant. With a little witty conversation and expert knowledge, they'll find just about any battery known to the human race, and even install it as well! And believe me, I've brought in some challenging items. Speaking of automotive, they even offer free installation of car batteries bought there, something that's saved me on several occasions! I just brought in a scale today, with the employee immediately identifying the type of battery at a quick glance on my fifth step into the store, even before opening the compartment. Grabbing the product from the shelf and emerging from the back room with a set of every conceivable speciality screwdriver on the planet, he adeptly unwound the tiny screw, switched the batteries with a flick of the wrist, and finished the transaction. Efficiency, expertise, and encouragement defines every employee here, and I'll remain a loyal customer for life.

Just had a bizarre exchange with person at cash register during a pick up order of which there was…read moreconfusion. Perhaps the worst customer service in the history of customer service ! When I referred her to website for clarification she refused to look saying ' I don't buy stuff on our website ' adding with a final statement ' I just push buttons here' HIGHLY recommend avoiding this location until a responsible persons are found. I'll try to catch her manager this week and hope he/she looks at the company website and doesn't "just punch buttons"

Broken equipment and over priced! Went to Gallatin TN location to get OEM remotes programmed,…read morestore personnel were great but their machine was broke; called Madison and Mt Juliet - Madison "we dont do that on Sundays" and Mt Juliet |We dont do that at all"; called Bowling Green, we can do it - but not for Nissan!. Ended up up Nissan dealer- $75 for 3 remotes versus $89 each that BatteriesPlus wanted - even though they advertise 50% less than a dealer!!

I was at your Smyna store today, my battery was dead in my Dodge truck. I bought the battery there…read morein 2021 and it had two bad cells. I bought a battery (183.00) and the assistant Mgr was about refund my money because he didn't have a 12 mm socket. He was putting the cables back on to send me somewhere else. I ask where could I go and said Mt Julet. But thanks to Andrew Kroger came out and took a crescent wrench and uninstalled it. I want to praise Mr. Kroger for taking care of me....almost lost a good customer over a 12 mm socket! Thank you Andrew Kroger!! 5 stars because of Mr. Kroger!!

Very friendly staff, wonderful customer service, and quality repair ability…read more My smartphone had water damage, and they went above and beyond to get it running again so I didn't have lose my photos and contacts. Highly recommend.

This store was badly needed here in our area. They carry almost any kind of battery or bulb you can…read morethink of. If they don't have they can find it! Located at the Glenbrook Shopping Center so easy to locate.

Because not every review can be craft cocktails and Dubai Chocolate. Sometimes you're running…read moreerrands on a Saturday and you have a very specific, adult, boring need. And you want the right thing. AND you don't want to spend a lot of time or money. Connecting to local (franchises) businesses can take many forms. The Jelps is the place to answer the questions and find the things. Find the things. So, despite working in and around 0's, 1's and dot coms for a significant portion of my life, when I can be a Luddite, I am all in to an analog way of life. It came to pass that one too many nights of letting my nine-year-old phone charge overnight led me to the consequence of such action. My battery wasn't holding a charge for a good amount of time. Ergo, Battery Plus. Knowing that a Nashvillian can find d@mn near anything h/she/they need driving down Nolensville, I went in search of the BP to cure what ailed me. Parking was easy (a key data point in Glencliff) and the clerk who helped me was knowledgeable and nice... and a bit shocked at the age of my phone and that the original battery had held up for so long. He walked me through my needs and wants and I picked a battery that will (hopefully) do the job for another [redacted] years. I now know not to leave it plugged in all night. Progress!

Easily the greatest costumer service experience of my life! I came in with an old digital camera…read morethat had been sitting dead for 10 years that I couldn't get to charge, and instead of just selling me a new battery they tried a few different things to get the old lithium battery back up and running. When we realized the charging cord I had didn't work they pulled out this battery charger that adapts to different sizes and proceeded to check that it all worked and then sold it to me at 2/3 the price. The shop is also really clearly organized and clean, very easy to find things if you aren't in the mood for asking a bunch of questions like I was. If you are thinking "I'll just buy it on Amazon" try going here first! Places like this need to stay in business, and their expertise is way more helpful than just ordering something you THINK will work

Save your money. Replace your iPhone battery, not the iPhone!…read more Today I just got back from Battery Plus replacing my iPhone 13 battery. I decided why buy a new iPhone 14 from 829.89-1,099 when my phone works great but my battery was going downhill fast. It cost $79.99 + tax and the gas and time to drive a little over an hour away and back to get the battery replaced. The Batteries Plus in Cleveland, TN were very helpful people, they answered all my questions. Allayed my fears of what would happen if the iPhone 13 screen if it should break during battery replacement (they replace it free.) I also had them put a on new screen protector on it as mine had damage. I would much rather pay $79.99 + tax than more than ten times that much buying a new iPhone. I'm aggravated that I hadn't thought of it before. Almost every new iPhone I have purchased has been because of poor battery life. Batteries + really should use that in their marketing materials. I have had at least four iPhone models, possibly more. Nothing wrong except the battery. I know the OS updates always attack battery life so people buy new phones. I have yet to have any that are significantly better than any other one in features or function. Why buy a new phone when you can just replace the battery. Normally by the time the battery goes bad, it's not under warranty anymore. So why worry if a different battery will affect your warranty? Good job guys.

The guys here are super condescending and don't honor warranties. I wouldn't trust them but good…read moreluck!

Mister TOM . Bring my iPhone 11 here I was trying to fix myself but had bad screw he help me to…read moreget it out and all. I wasn't expecting so much help. His a great technician . I would definitely come back here again since we are new in Gallatin . Also find out they work with phone insurance replacement that I didn't know . Win win . Thx u so much Mr. Tom

Good store, surprised me with its diverse and comprehensive product mix; don't throw away that old…read morecamcorder or digital camera, this place has a battery for it. I had been ignorant of this retailer up until recently, until I found they are able to repower an old iPad with a new battery. This is a great store, reminds me of the best of Radio Shack.

Had the batteries I needed, stocked up on some others bc they had a special, that was cool. Got in…read moreand got out, piece of cake. I don't know how the customer service is as I put my stuff on the counter, he rang me up, told me the total, bagged my stuff and returned to what he was doing. So if you need help, I don't know.

SCAM ALERT! Took my Galaxy S23 Ultra with a cracked screen. They wanted $428 to fix screen. Told…read moreme all S23 screens come with a new battery and bezel. I said okay. When I picked up phone and paid, I noticed there was no new bezel. They said "Oh yeah, I forgot that they no longer send the bezel and battery so yeah, $428 for new screen. I had them remove it and had Ubreakifix replace the screen for $284. DO NOT CARRY YOUR PHONE TO THESE SCAMMERS!