Salesman epitomizes the sleaze that customers suspect dealerships promote. Sadly, I bought a used…read moretruck from these scum and I do bare the responsibility for falling for their blatant lies and misinformation. The list of issues with this truck is long. The salesman lied about numerous issues. I have spent thousands to fix their cover ups. Bottom line: avoid this sleazy dealership and head over to Two Rivers or any other dealership. I've bought dozens and dozens of cars over my years. Bates ranks as the top one to avoid. Take if for what it's worth, i warned you.

Purchased a 2025 Ranger in May 2025 and was promised 3 free oil changes. Bates Ford scheduled my…read morefirst oil change for the end of August. Since I don't drive the truck much, I canceled the service and was told I can reschedule for a later date. I recently went in for my first oil change and was told I don't have the 3 free oil changes. Buyer beware of sales promises. Their word means nothing, and unfortunately, I thought it was documented, but it wasn't. Won't recommend purchasing a vehicle from them. On a positive note, the service group seems reputable.

Lucas at Cumberland Kia is the definition of excellence…read more I came in needing a new tire, but what I received was far more than a simple service appointment. Lucas carried himself with a level of professionalism, care, and integrity that you don't see every day. He didn't just replace a tire -- he restored peace of mind. He moved with confidence, explained everything clearly, and treated my situation like it genuinely mattered. There was no rush, no attitude, no shortcuts -- just someone who takes pride in doing things the right way. In a world where customer service often feels transactional, Lucas reminded me what true service looks like: kindness, skill, and a commitment to making sure people leave better than they arrived. If you want someone who goes above and beyond, someone who turns an inconvenience into a moment of relief, ask for Lucas. Cumberland Kia is lucky to have him, and customers are blessed to be served by him. One of your ultimate favorite customers Honey Burford

I brought my car in for a repair and I could never get a hold of Cumberland Kia to check on the…read morestatus of my car. I called every department multiple times trying to get connected with the service department to check on the status of my car and they would say they would call me right back, yet I would never receive a call back. The service department never answered the phone. I am very frustrated with my experience here considering it is already a large inconvenience to not have a car, and on top of that I am having to get past poor customer service and no communication with the dealership. There is no comfort that my vehicle is in good hands.

Employees really went above and beyond to search and find a receipt for a warranty claimread more

I went in to o'Reilly Auto parts in McMinnville Tenn. to get Freon for my vehicle. Much to my…read moresurprise there was a young lady name kiely I think that's how you spell it if not I apologize for the spelling, but this young lady was very knowledgeable on the subject very professional. I like that. thank you so much for your help Both her and a gentleman name Greg was so very helpful and kind very professional I also needed something to clean my headlight so I could see better and Greg knew exactly what I needed. I have tried everything from straight lemon juice to off bug spray and could not get it cleaned I scrubbed as hard as i possibly could but nothing ever worked for me . I'm a senior citizen with a fixed income. Greg knew exactly how to fix my problem I was so happy I almost started crying he made my headlight look almost as shiny and brand new as the other one. They helped me in no time at all. For that you guys are so awesome and by far THE BEST auto parts place in town for anyone to get anything dealing with autos. I will not go any place else. I'm am a long time customer and I can honestly say Kylie and Greg you both are just plainly the best in customer service of any of the other in McMinnville. You make that store worth driving for miles just to get what a person needs. Thank you so much for everything you do. folks if you need anything for your vehicle you can rest assure if you go here you can not go wrong. Promise you on that. Great job guys

Great place and people. Been using them for 25 years. To address MRFRT and his glowing 1 star…read morereview. They are lucky you don't use them anymore , go be someone elses problem. You show your lack of intelligence by assuming they already knew the problem. They have to troubleshoot and track the problems down and then address the problems they find and verify the fix is working and actually fixed. 3hours to trace a burnt wire and fix it isnt unreasonable as they have certain things they test for...WHICH TAKES TIME. Im a maintenance Tech so i know you never tell someone it will only take X amount of time or dollars because you never know what you will run into. You are the worst type of customer and should've just fixed it yourself since you seem to know everything. Seems like your own work is what caused the problem to begin with.

Always a great job and typically priced a little cheaper than competitors. It's nice to have…read moresomeone locally!

I wasn't impressed with the wait time because on the phone they said they were wide open, but they…read moretreated me real well once they had my car. I will still come back.

I PRAY the owner of this franchise location sees this!!!…read more Three weeks ago, the Big O Tires on Memorial Blvd in Murfreesboro, Tennessee damaged two of my wheels, and the situation has only continued to get worse. I was informed the wheels cannot be repaired, meaning they effectively ruined a discontinued staggered set of Mustang rims that cannot be replaced. Since the incident, there has been zero proactive communication regarding the claim or any resolution. I have had to be the one constantly reaching out for updates, and even then I receive little to no response. The store manager, Emmanuel, has repeatedly made me feel like I am inconveniencing him for simply wanting answers about property they damaged. Because of that, I have had to go above the store level and speak with Caesar, the district manager, just to get basic communication and accountability. That should never be necessary after a business causes this kind of damage. Instead of taking ownership of the issue and keeping me informed, this location has handled the entire situation with poor customer service, lack of urgency, and no accountability. I understand this may be a franchise location, but the experience at this store has completely ruined the reputation of the company for me, my family, and my friends. I will never use this business again and will absolutely never recommend them to anyone.

Scheduled a repair, he explained it was late but he could do my filter change. I explained it was a…read morehour, 30 min drive with my trailer, an I had to work in the morning. He canceled the appointment an blocked me, seemed knowledgeable but my appoint was canceled an time was wasted an he texted me a passive aggressive message about being a enemy I might post it. Don't do customers like that, a company never Blocked me before, no 10 min grace period just blocked .luckily i kno a guy in KY that charged less an didn't cancel an block me. Just upset I wasted my time . So

Brandon is an excellent mechanic. He welded the exhaust on my 92 F-250 and replaced the fuel pump…read moreon the front tank. He even trimmed a tree limb that was overhanging my house.