Austin at Discount Tire in Federal Way turned a stressful tire situation into a smooth experience…read more I had an unexpected tire pressure warning come up while driving and was trying to get it handled quickly so I could still make an appointment in Woodinville. I called several tire shops, and Austin was easily the most patient, helpful, and genuine person I spoke with. He looked online for the best price, called around to check availability, waited on hold, and stayed calm and professional the entire time. When I arrived, he was already outside waiting and got me in quickly. No pressure. No runaround. Just excellent service from someone who clearly cares. Because of Austin, I'll be choosing Discount Tire moving forward!!!

This is the **worst Discount Tire location I have ever been to**, and I'm just getting around to…read morewriting this review even though the situation happened about a month ago. I stopped by simply to get air in my tire. I sat in the air service line for several minutes without anyone coming out. I finally asked an employee if anyone was working in that area, and I was assured, *"Yes, sorry, he's on his way."* I waited another **20 minutes or so** and eventually stopped another employee to ask what was going on. Again, I was told, *"He's on his way now."* We could actually see the employee walking in our direction, so the employee I was speaking with walked away, apparently thinking I was finally about to receive service. Instead, the employee walked to an area where I could no longer see him and disappeared for another **15 minutes or so** before finally coming to my vehicle. At that point, he told me I needed to go inside because my tire had **"too little air" for him to fill it.** That was simply not true. I have never experienced anything like this at another Discount Tire location. What should have been a quick and simple request to put air in my tire turned into nearly an hour of waiting, repeatedly having to track down employees, and ultimately being given an excuse that didn't make sense. The lack of customer service and professionalism at this location was extremely disappointing. **I will not be returning to this Discount Tire location and would not recommend it to others.** If you want, I can also make it **sharper and more "Google review" style**, with wording that really emphasizes how unacceptable the employee's behavior was.

It was my first time buying a car from the dealership.. as soon as we got there, we were met by the…read moremost pleasant young man named Damian. He made the whole experience amazing. I definitely recommend this dealership, and even more than that I recommend Damian to be your sales person. We will be going back there again to get another car. Very pleased with the staff there.

Keo, the salesperson, was very professional and friendly. He took the time to explain every feature…read moreand design of the car, allowing me to make my decision with zero pressure. The store manager was also great. I was especially impressed by the finance manager, whose professional and straightforward approach made the paperwork a breeze. When I finally picked up my new car, the whole experience was just pure joy.

Wort place ever. Won't honor battery warranties. Won't help replace battery. Tried to tell me they…read morecould look up my purchase history for warranty without any info on me or the battery. Absolutely terrible place.

Great people doing incredible work, great customer service! I always receive great customer service…read morefrom the good people who work there!

Came in as a walk in for a pre trip safety check, and was able to leave after an hour and half…read more Was pleasantly satisfied with the service, the auto tech gave me a rundown about my tires, explained what needed to be replaced and when, and gave recs for tires they have with estimates. Felt good leaving the shop as I have a big roadtrip planned next week. Would definitely come back and interested in getting my tires replaced from there.

Les Schwab is hands down the best when it comes to service and reliability. From the moment I…read morepulled in, I was greeted right away and treated with respect. The staff is knowledgeable, professional, and always willing to go the extra mile to make sure everything is done right. Whether it's tires, brakes, or just a quick check, they're fast and efficient without ever cutting corners. Prices are fair, and the peace of mind knowing the job is done correctly is worth every penny. Definitely my go-to tire shop--highly recommend! Les Schwab is hands down the best when it comes to service and reliability. From the moment I pulled in, I was greeted right away and treated with respect. The staff is knowledgeable, professional, and always willing to go the extra mile to make sure everything is done right. Whether it's tires, brakes, or just a quick check, they're fast and efficient without ever cutting corners. Prices are fair, and the peace of mind knowing the job is done correctly is worth every penny. Definitely my go-to tire shop--highly recommend!

Just had my VW Golf serviced here. All I can say is -- wow!!…read moreThey have really upped their game since the last time I was there. Adam was super helpful and professional and made sure I was satisfied with the work.

My daughter purchased a used 2021 Volkswagen Tiguan from Volkswagen of Puyallup less than a year…read moreago. She had only driven it a few thousand miles when it suffered a serious oil-system failure while she was traveling to Montana. After reaching Idaho, the check-engine light and an oil-pressure warning came on. She immediately pulled over and discovered that oil had sprayed all over the back of the vehicle. She had to leave the Tiguan at Volkswagen of Post Falls, continue her trip without it, and later make another trip to Idaho just to retrieve her vehicle. She was told that the oil separator/PCV valve failed, causing the oil pan to crack and damaging the rear engine seal. After researching the problem, we learned that failures involving Volkswagen's 2.0-liter engines and PCV/oil-separator systems have been widely reported and are now the subject of a class-action lawsuit. The lawsuit alleges that Volkswagen knew or should have known about the problem. Despite purchasing an extended powertrain warranty after being told it would cover the engine, my daughter was informed that these repairs were not covered. Volkswagen of Puyallup has not offered to help with the approximately $1,600 repair bill, the disruption to her trip, or the additional travel required to recover her vehicle. She was essentially told that she was out of luck. As her mother, I am extremely disappointed by how she has been treated. A vehicle purchased from an authorized Volkswagen dealership should not experience this type of major failure after less than a year and only a few thousand miles of use, especially when the failure appears consistent with a widely reported problem. At the very least, I expected Volkswagen of Puyallup to take her concerns seriously and make a meaningful effort to help. Instead, they have taken no responsibility and offered no support.

Amazing staff! We got a flat tire on a road trip going towards Ranier. They were more than willing…read moreto take the time to help us out. Special thanks to Levi the mechanic for patching us up and Bert for being so kind. If we were from here this would be the only place we'd get service and buy vehicles!!!

CRAZY PUSHY SALESMAN!!!! Looking to pick up a transit van…read moreand an xl f-150 for our company. Fugate ford had been recommended to us, though unfortunately our experience was not the best. We had wanted to trade in old company vehicles in exchange for the new. The salesman had offered to pay for our gas to compensate for our drive from Bellevue. About half way to the dealership the salesman had called and said that he "wanted to make sure we'd have our business by the end of the day" and went on to essentially manipulate us into doing business with him. The whole interaction from the start with this dealership seems a little shady and I wouldn't send my family or friends their direction. After we had decided to take business elsewhere a different representative reached out and had apologized on the dealers behalf which we respected.

Recently bought a pre-owned 2018 Honda CR-V EX-L from Lexus of Tacoma at Fife, trusting their…read morereputation for quality. That was a massive mistake. The air conditioning completely failed within 24 hours of driving the car off the lot. After taking it to a Honda dealership they discovered a completely failed compressor shaft seal and a heavily leaking AC discharge hose. It is highly suspicious that the AC worked perfectly during the brief test drive, strongly suggesting the dealership simply recharged the refrigerant right before showing the car to mask a known, pre-existing issue OR just looked the other way at the leak. When I brought this to their attention, the response from management (GM: Frank Lee and Sales Director: Michael Spektor) were completely dismissive. They hid behind "as-is" paperwork to avoid covering the $800 repair bill for a component that failed immediately. If their multi-point inspection failed to catch an active AC leak, they are completely incompetent; if they knew about it and chose not to disclose it, they are dishonest. But don't worry you get your first oil change free here because everyone is so nice here - just not when they need to pay. Not to mention on our first drive out, the splash guard at bottom fell out the bottom while going 70MPH on I-5, you can only image what they would refuse if it had hit someone or caused an accident. Not inspected I'm guessing Once they have your money, they do not care about selling a functional vehicle or respecting your boundaries. Do yourself a favor and buy your next vehicle elsewhere.

Shout out to Matt Hanby in service area he took care of me, gave me the recommended things that…read moreneeded to be done to my car and also changed my key fob battery also which I wasn't expecting. Totally appreciate his vibe and his hospitality

While I did not end up buying a truck on this Larson lot, I can tell you that Mike Elliott was one…read moreof the best sales people I've ever encountered. He was very personable, funny, and knowledgeable about every vehicle on their lot that I expressed interest in seeing. As a reminder many lots are experiencing limited vehicle selections, don't hesitate to ask questions pertaining to online orders and lead time on new builds. You can also check back frequently as they acquire newer used vehicles all the time.

Amazing sales team. Communicative, honest and the prices don't have hidden fees or "market…read moreadjustment" No pressure to spend up, and honest and straightforward about extra costs and how things are priced no pressure to take higher interest loans to profit themselves. Bought a brand new RAM 1500 with a V8 hemi etorque hybrid with 0% interest and was in and out in under 2 hours, despite it being pretty crowed. All the sales guys were friendly and seemed to get along well with each other. Service guys were also super nice even if they weren't helping you. These guy know how to do business in today's world. Honest pricing and zero pressure. The schpeal they give with all the extras was pretty straight forward, and I picked the pieces I wanted, and they didn't try to upsell me the other stuff. They also let you check out all the cool cars they have knowing you have no intention of buying them. These guys are car guys, not just sales folks trying to make a buck. Very happy and worth the 45 minute drive from Renton, where the RAM dealer uses the name more as an adjective than a brand.