I just want to say that I haven't even been to the shop yet and I'm impressed as heck! It's a…read moreSunday and Tana, the shop owner's wife, answered my email within like 30 minutes! She's awesome! My husband and I are in a bad way financially right now, and Tana has already secured my business with reassurance, kindness, and payment plan options for whatever we might need done. I think we can actually handle this! I am breathing much easier, and my shoulders are dropping. I didn't know that regulating one's nervous system could be done by an auto shop! O_O We reached out to RCR because of these positive reviews. They really help - write reviews, people! We are looking for a mechanic we can truly get behind and be loyal to. We also want to be able to wholeheartedly recommend to friends, family, and clients (I'm a mental health counselor and my clients are almost all struggling, too!). It is SUCH a thing, the treasure of finding an upstanding and authentic mechanic (and wife)! I feel that what they quoted me for their standard initial visit is not only fair but also extremely competitive. We'll see what else is in store. Stay tuned!

A MILLION OUT OF TEN, DO RECOMMEND!…read more We've been having some car issues for a few months, and unfortunately, we've been screwed over at other local shops that have a) lied to us about actual issues to try and get us to pay more, b) have had insane prices. Normally I take to Yelp for everything (duh), but I decided to post in a local Facebook mom's group about our recent issues in search of a mechanic that is tried, true, and reliable. River City Repair was suggested by another local mom, and from there it was less than a WEEK that we had our car up and running with no shady business done. Mark, the owner, actually owns two tow trucks and was able to come tow my vehicle for an incredibly affordable price to the shop. Not only that, but they called me their next business day before 9am with a diagnosis and price. From approving the fixes to the car being ready (and there was a laundry list) it took 48 hours.... 48 HOURS! They worked incredibly fast for the work that needed to be done. And for 8 total things that needed to be fixed (a couple that were major and made it so we couldn't drive the car), we were out the door for parts and labor for less than $2,500. My husband was dumbfounded at their honesty and affordability after a year of dealing with car issues/shady businesses between the two of us. We were ready to throw in the towel and scrap the car and just buy something new even though we reallllly didn't want to, so I am SO glad I posted on that page and was introduced to River City Repair. I met Mark's wife, Tana, over Facebook and she was the one who put all of the gears into motion to get us scheduled to even offering a one-time free diagnostic to help out a local fellow mom. Mark personally drove the truck to pick our car up and he was such a kind, personable guy - even down to showing our two year old truck-obsessed son a few things on the tow truck (and totally making his day). Mark made a comment about his clients becoming like family, and I can TOTALLY see why. They're such great, honest people and this is the epitome of a small local business being a pillar in their community. Hands down we have found our go-to shop. Thank you to the entire River City Repair team for all of their kindness and hard work!

Very friendly and communicative. Let me know exactly what was going on and provided discounts if…read moreavailable

Came here in the 4th of July since I didn't have anything else to do and I have the day off …read more. Collin and Emmett helped me and got me in and out in a flash!! Thank you guys!! It was indeed service with a smile. This is why I come to this location only!!

I had an excellent experience here! Waited for a while but once my car was being serviced they had…read moreme in and out relatively quickly. Crew was super nice and I felt like they were honest about what were and weren't necessary services. Totally good with what I paid compared to the quality of the service!

Never thought I'd leave a review for an oil change joint but here we are. It was a slow Sunday and…read moreI was literally in and out of here in less than 10 minutes. This isn't the first time that has happened. You just got to know when to go. The people there are awesome and professional. Kimberly runs a tight ship. No BS. Jiffy Lube and dealerships can take a hike.

If I could give them 0 stars I would, don't do business here. You make an appointment and assume…read moreyou get your car in within that time frame. No you wait 4 hours. I spoke to another guy who was there from opening which is 8am came back to pick my car up at 1pm just for an alignment & he was still there waiting. Same deal had an appointment! Ridiculous! Don't ever get your alignment done here it's a ripoff, !! Very unprofessional!

Do not go here. Very bad customer service on the weekend. My sensor light keeps going out. Last…read moretime I went in they supposedly fixed it. But now it's not working again. Went in on Saturday and the guy working just said yeah you need all 4 fixed without even checking. Went to les schwab the employee came out and checked each sensor and only one was out. Go to.les schwab way better customer service with the same price.

I always thought that owning a Lexus meant i had to take it to a dealership for service. Silly me…read more This was so much cheaper, faster & the customer service was fantastic.

The Valvoline auto change places are all different... Depending on which one you go to for service…read morethis one I've never had a problem with they're always prompt and very nice and informative... They do ask you for upgrades but that's their business $ ..... no pressure sales. This place is convenient for In-N-Out service to keep your car running well.

The guys at Midas took care of me when I was looking for a simple install. I already had the parts…read moreand just needed to pay for labor. Thankfully the guy running the front of the house allowed me into the shop to show him how the install should go once my car was in the rack. I feel I was quoted fairly and their technician completed the install perfectly. No strange noises or loose parts.

When you drive a "luxury" car you often times get inflated prices. That is to be expected however…read moreto be so obvious about it was very disappointing. Woman before me water pump needed to be replaced he quoted $1550 about then by the time she agreed to it was only pay $1100 after a series of discounts he just handed her and the price of the part was $400 So my quote also for water pump right after was $400 for part too but then my total was $1700 plus the $200 in diagnostic fee. So my part was the same her car was not an older car that wasn't all computerized but just because mine is bmw he charged me for essentially 6 hours and her 3 hours. And then I called bmw to see how many hours in labor it is maybe I'm just super unaware nope bmw charges 3 hours. So long story short don't take your car here if you drive a bmw or luxury just go somewhere they won't slip in more hours just for fun's.

Brought in my elderly Volvo which had 1 cylinder not firing. They took notes on what I had checked…read more They said they'd check it out and wouldn't do repairs over $250 (I knew the problem was bigger than that!). They gave a detailed diagnosis with photos on their website, giving me time to think through what to do and what to defer. Their prices for the individual repairs were in line with what I saw online. After the repairs, the car ran well but by the time I got home the check engine light was on (different code). They took it right back, diagnosed the issue, and fixed it no charge, pleasantly. Not a problem since. These guys are good, and if they mess up, give them a chance to make it right. I am glad I found them, and will be a repeat customer.

Great place with honest people. I will definitely bring my truck back for any service it may need…read morein the future.

I have a 84 ford p/u that was running rough. Discovered nobody want to work on any over 20 years…read moreold or they charge alot more to look at and work on it. Called Juline at Easy street auto, 8425 pac hwy E Tacoma. She said bring it in we'll take a look at it. Gave me a 15 minute free look by her mechanic, he figured it out right away a vacuum leak from a cap plug. They didnt even charge me. I went down the road picked up the cap and it runs great. Thanks to the guys at easy street. Mike N.

Highly recommend. Pleasant efficient staff…read more Had coolant leak, needed radiator replaced. Great service, good job, fair price. Office staff arranged for ride bc have only 1 car, was a huge help. Very convenient for federal Way. Treats bag when leaving was a fun little touch. Again, highly recommend.