On 11/16 I returned a battery under warranty exchange ($300 value) which i already tested and knew was bad. When i took the battery in, it was tested (tested bad). Then i was told it needed to charge for a hour to verify it will not hold a charge. Not a problem. The employee took my number and gave me a yellow tag dated the 16th. I was told i would get a phone call with the results and process the warranty exchange if needed. I never received a phone call. On 11/19 i returned to the store and asked about the battery (yellow tag says i have 7 days to claim battery or it's considered abandoned) being well within the 7 days, the employees could not find the battery. Then i was told "i don't know what to tell you". His name may be eric based on the receipt. I asked for the manager, Joe. I retrieved the correct replacement battery from the shelf and waited at the front register for joe. Joe arrived and i explained the issue to Joe. Joe could also not find the battery, so ultimately decided he needed to do a warranty exchange to protect oreillys from civil liability due to misplacing property that was not theirs. While Joe was processing the exchange, he confirmed to me that charging a battery was not part of their normal battery testing process and confirmed the 7 days to claim the battery was the correct company policy. Eric should be fired for incompetence. Joe should be the one to do it. read more

O'Reilly Auto Parts - Claim ticket - Auto Parts & Supplies Near Me - Tulare, California

Terrible customer service. Left standing waiting well employees milled all around. Do not recommend this store go to another one somewhere else. read more

Today I walked in there to see if I can use the scanner to see what codes was causing my check engine light to come on and there was such a very rude lady, she wasn't helpful at all she just gave bad attitude and proceeded to say we can't clear the check engine light, like I never asked to clear the light I asked to see the codes. I highly do not recommend coming to this establishment. read more

I HAD to write about my recent experience with this O'Reillys. I have overlooked my past experiences dealing with their poor customer service and some employees lack of automotive knowledge. Today was the last straw! DO NOT TRUST THESE PEOPLE!!! They will rip you off any chance they get! A manager was trying to get another employee to not fulfill an item that had a warranty on it. I never buy items unless they have warranties, no point in spending the extra buck. I was told when I bought the item the warranty was good for 5 years and I can bring it back to the store, even their computer had it listed, but these people still tried to withhold fulfilling the warranty! read more

Best auto parts location by far. Napa and vato zone have children working for them , cant even wipe there butts right , to figure out the correct part for my car. Great ppl great customer service. read more

I went to get an interior auto light.i was in the aisle and an employee said someone at the counter could help me.i had to wait quite awhile in line. There was no reason he couldn't have shown me what I needed. He was standing right there!! I watched him as I was waiting. He was slowly walking around, doing what, I don't know. He was just being lazy. Horrible customer service. I think he was the manager. read more

I had to ask for their help at this location quite a few times yesterday and each and every time I got someone different, but each of them were as helpful as the other. Answered all my questions and even helped test my battery and alternator out in the blistering heat of over 100 degrees that day. After I made the purchase they even installed my battery and re-tested my alternator to make sure it wasn't a false reading of a fail!! I've never really asked for any help at any other location as much as I did hear, but the level of service I received at this location will have me travel from Visalia all the way to Tulare just for this experience. read more

Rude who ever the lady was when my son went In to buy something for his car not helpful and will just stay with autozone

I've never experienced customer service this bad before. The general manager, RICHARD, was a complete jerk and over charged me for two lug nuts when RICHARD said they were only $2.78 a piece over the phone but charged me $12.08 for two!!! They refused to give me a refund and were very rude!! Taking my mechanical needs else where! read more