Jiffy Lube has become one of go to whenever I need an oil change. When you pull up, there are three service lanes, so it's easy to pick the one with the shortest wait. As soon as I parked, one of the technicians came over to greet me. I told him I was there for an oil change, and he asked if it was my first time visiting. When I told him no, he asked if I wanted the same service as last time. I said yes, and he replied, "Have a seat in the lobby, and someone will be right with you." I really appreciated that he already knew my service history and got straight to the point. It made the check-in process quick and easy. I waited in the lobby for no more than three minutes before my name was called. That actually caught me off guard because I had forgotten they already had my information in their system. The advisor confirmed the service I wanted and let me know it would take no more than 30 minutes, which I thought was a very reasonable wait time. The lobby is on the smaller side, but that's not a big deal since they only service three or four cars at a time. There was a TV to watch while waiting, along with complimentary self-serve water, which was a nice touch. The only part of my visit that left me with mixed feelings was at checkout. After my oil change was finished, the technician asked me when I had last had my brakes serviced. She mentioned that my brakes felt unusual when she was moving my car. Since I had my brakes done about a year and a half ago, her comment made me wonder if something was actually wrong. I asked how much a brake inspection would cost, and she explained the price and mentioned it also included a tire rotation and would only add another 30 to 40 minutes. Based on what she told me, I agreed to have it done because I didn't want to take any chances. When everything was finished, she told me my brakes were completely fine. While I was relieved nothing was wrong, I couldn't help but feel like I had been talked into an additional service that I probably didn't need. I'm not saying she intentionally tried to mislead me, but the way the conversation was presented made it seem like there was likely an issue with my brakes, and that concern is what convinced me to authorize the inspection. I think the experience would have felt much better if, after finding nothing wrong, there had been some acknowledgment that the concern turned out to be unfounded whether that was waiving or discounting the inspection or simply apologizing for the unnecessary worry. Instead, I left feeling like I had paid for a service based on a possible issue that didn't actually exist. read more

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This is not only a bad review but a warning that this particular Jiffy Lube is incompetent and almost caused devastating damage to my car. I have paperwork from another shop to confirm this. The oil filter and plug were not secured/sealed properly, causing all the oil to slowly drain in just a few weeks. If not for a warning light in my car, the damage could have been disastrous. The shop I went to fix this had nothing but bad and sketchy reviews for this Jiffy Lube, stating that they are constantly fixing their mistakes! NEVER AGAIN! In fact I may even report this to the BBB! read more

I went back into Jiffy Lube today in Vallejo Ca. I got my oil changed there a couple weeks ago, and I had a little oil leak and I came back to ask them about it. There was the same person that gave me great service before her name is Kenahdee. She went under the car and immediately addressed the issue. She then checked the air in my tires and oil. No charge for the follow-up. If you have not tried Jiffy Lube in Vallejo, I strongly Reccomend you do. Ask for Kenahdee! read more

I went in today on a day before the Fourth of July holiday and they had a nice small line about an hour after opening. The folks at this location are hard working and provide good service to the community. I was surprised to hear from the two workers that assisted me with my vehicle inspection form that not only do they have to work on the holiday but also do NOT receive holiday pay. I have a regular job and work a second job to supplement my income to be able to afford PG&E, rising gas costs, and groceries so I can understand but it's just surprising to hear how some owners treat their workers. Holiday pay is something that should be given to workers. It's just the bare minimum. Anyway I'm thankful for the folks that helped me. I used to go to the uber hub in Oakland and having a place to go to in town where I live is really nice. Thank you. Four star bc of ownership! Pls pay your workers holiday pay when they have to work on a holiday! read more

I went to get my brakes fixed it was almost closin i know I went at last minute but it was empty and one worker was smoking so i thought they would help me but they didn't want to work so I had no choice to go somewhere else just don't go they don't want business go elsewhere trust me read more

I don't appreciate coming in for service and finding one of the employees vaping while working. Not cool at all! Not at all professional read more

Jiffy Lube - Manager on her cellphone - Auto Repair Near Me - Vallejo, California

Andrew was flat out incredible with his customer service as well Najee and the rest of the crew didn't get their names. Each technician was friendly kind and knowledgeable. I greatly appreciated the amazingly fast service that was provided on such asl warm day. If you're ever in a hurry and need any type of service they provide you will not be disappointed. read more

I've been going to this Jiffy Lube in the old Raley's parking lot for a long time, through all of its sometimes unusual iterations. I am so happy to meet Natalie, who is the new manager and is really making a difference here. I got great service and unlike most of the other oil change places in town, there is rarely a line. The address is Sonoma Boulevard but it is best accessed via Broadway Street, as it's in the far side of the parking lot. Highly recommend its current version! read more

Jiffy Lube - Natalie is the new manager at this Jiffy Lube! - Auto Repair Near Me - Vallejo, California

Perhaps if the staff treated customers.with respect they would get better reviews. Im new to California but I have to say, Jiffy Lube in Colorado are sooooooo much better. read more

Deshuan was immediately helpful and friendly taking care of my questions and my concerns within a kind professional manner. This is my hometown. I no longer stay here but it's nice to see & meet good folks! read more

The entire service and customer service was great, thank you for your help. I'll be back soon

appreciate the hard work they do, kept the work simple, got it done and they reminded me my brakes will have to be changed soon

Quick, professional, and friendly service! I was in and out in about 10 minutes. The staff explained everything clearly, didn't push any extras, and even topped off my fluids and checked my tire pressure. Clean waiting area and honest communication--definitely coming back! read more

No conventional oil change service. They pushed for synthetic only trying to charge $130 for it. Employees not around, wait like 10 minutes before someone shows. Sucks, going to Midas read more

Pulled in guy told me to wait in the office. No one came in to ask me what service I wanted. They ended up deciding on their own to upcharge me to high mileage oil, which is more expensive. Also, even though you're paying for it, they DO NOT wash your windows, check your tires, or do anything except change your oil. Same thing happened last time, but I brushed it off. This is some bullshit. I hope "Malachi M." and "Anthony H." made the scam worthwhile for Jiffy Lube. You just lost two regular customers. read more

Went in and had a fast oil change this morning by Andrew. Super nice and helpful and I would recommend coming here.

Manager is highly irresponsible and does not handle things in a professional manner. I went for an oil change five months ago and shortly after the service, my bottom plate fell off on the freeway because it wasn't secure properly.. The staff themselves are more kind, compassionate, and caring than she is. They even came to offer me roadside assistance when I was stuck on the side of the freeway with the bottom plate scraping against the road. I have been calling this business for five months now and each time the manager needs my number and information and making and model of the car all over again even though she said that she ordered the plate for me twice now. Now she isn't even returning my calls so I'm either going to have to go through HR or simply sue the company and this incompetent manager. Someone needs to replace her ASAP because if you say you're going to fix something and you don't follow through with your promise that's a character issue. read more

I just wanted to give a special thanks to Conner and all the staff at the Sonoma Blvd location. Every time I come for an oil change the service is top notch! I am always made aware of any other issues my vehicle may need in the future in accordance with the service checks they conduct. Also, I recently had a tune up done there and the service was great with that as well! Thanks guys, you do a bang up job! Jelani read more

Took my car there around 3:30p on a Sunday and they were super fast, efficient and kind! Best service I've had by far at jiffy lube. I got an oil change there and in addition they cleaned my windshield and vacuumed the inside of my car. I didn't ask for It, no service issues to get offered those services. I was obviously embarrassed of how dirty my car was hehe. But shout out to Malachi, Joseph, and Tristen for amazing service :) read more

Oil change today at this Vallejo location. Joseph was friendly, and the service was quick: No wait at all. Jiffylube.com has discount coupons accepted at this location. I will return again: a positive experience. read more

Called for quote Muqeet was very professional and nice. Came by to have oil change staff friendly and professional. Highly recommended!

Horrible! Stay away! The service technician started my oil change and tire rotation, having quoted me one price. TWICE he can back and raised the price by 50% while my car was being serviced. I couldn't say stop and drive away because he had my tires off and my oil filter off, etc. Finally it cost $200 for an oil change and tire rotation. Then, when he was done, he harassed me for a tip! You can be sure corporate offices will be notified about this thief. Do not use! You've been warned. read more

Please be careful when coming to this location. The manager takes full advantage by up-selling you items you do not need like filters that are not needed but pushes them anyway or giving you oil that your car doesn't need when they are out of when your car requires another one. If you are elderly or are not fluent in English he makes sure to take advantage of those customers the most. Just because he talks fast doesn't means he knows $h;t. Bad business. His name is Josh and is the manager. He would rather make a sale once than be honest and have repeat customers. read more

I want to mention that there are many factors to how your time will be at any establishment, depending on what day & time with different people working (staff, management, etc.) Regardless of my experience, your experience may differ. Which is why I encourage everyone to try any place you're interested in to see for yourself :) I was in the area and decided it was about that time to change my oil. When I arrived, I was greeted by a worker named Sid. He was super welcoming, helpful and just made the start of my experience a really good one. I told him I needed an oil change, and he was able to accommodate right away. Derek and Jerome worked on my car and they were just as friendly and helpful. Of course, I asked 101 questions since I'm always eager to learn about cars. They had no problem answering all of them and really took their time explaining everything. Before I knew it, oil change was finished and I was good to go! I would say, I look forward to my next oil change here but I'm hoping I'll be able to do it myself from now on :) read more

I misunderstood the mechanics instructions about where to park therefore two other mechanics gave me strange looks, I was confused and asked,"what?" They became extremely rude asked me if I was going to drive into the car that wa parked. I didn't understand their question and explained that I was just following the directions that I thought I understood. The tall black man began saying all kinds of negative things about me to the other mechanic regarding the way I parked and the looks I was giving. I was merely confused. When the first mechanic interjected to clear up the confusion, I drove to the correct spot but they continued to go on an on so I drove toward the exit and told them there was no need to be rude. The tall man yelled at me that I was being rude so I went to Wheel works instead where they were very professional. They just lost my whole family as customers. read more

Not Responsive hear, reliable yes ... Prefer more communications When it comes to my needs for my vehicle. 3 Stars for my preference. read more

Jiffy Lube - 3 Stars - Auto Repair Near Me - Vallejo, California

I used to come here all the time. till yesterday, I gave my debit card to an employee so he could charge my card like I always have done before , except this employee never gave me my card back and by the time I realized I didn't have my card, I was at Walmart trying to buy groceries and Jiffy Lube was closed. The employee took my card and stole $100 for PlayStation (as it said in my transactions. I left Jiffy Lube at 6:44 at night. Went straight to Walmart after jiffy, once I tried purchasing my groceries, that's when I Realized I didn't have my card....got back in my car and that's when my phone went off around 7:30 that my card was being used !!! I contacted corporate. Is this the type of employee that Jiffy Lube keeps around for business? this is bad business! read more

They gave me a solid quote on an AC recharge, worked together well as well as Gauai provided excellent customer service. Would recommend!

Great service and guys work well together. Been to other places in Vallejo and these guys get the job done in a quick and affordable manner.

This is the worst place I have ever been in a car repair shop in Vallejo they always have something different to tell you and they always want to take advantage of customers! I definitely do not recommend it for anyone in their right mind! read more

I was the only costumer late afternoon, the service include wash windows & vacuum floors which they did a sloppy clean on my windows and never vacuum my floors, I point that out that includes in my service and they refuse to vacuum my floor but relentless they did drive my car out and shut the doors no words like thank you sir for your business nothing just drove my car out and simple as that no words no thank you no nothing , just literally kick out my car and bye, not grateful for my business and on top of that I paid $131.52 for a sloppy service... how's that for a quick oil change attitude read more

All employees were very professional and courteous. Came in around 915AM & was out by 940AM. They checked all lights to make sure they were working. Showed us our dirty air filter and recommended replacement which we agreed to. They gave us the quote before starting service as well. Highly recommend. Thanks guys! read more

Do not try to use this service! They tried to destroy my car before my eyes! First they doused me with oil the entire engine and air filter, then they sent me home with an unscrew oil bolt !!!! Oil level at a minimum !!! after all, they added 35,000 mls on the system to the mileage of my car !! just fucktup my car value in twice !!! after all this they put me out of the service with the words that I want a free oil change from them! ABSOLUTELY INAPPROPRIATE BEHAVIOR!! I hope that karma will catch them! read more

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Did a great job on my oil change. The staff were quick and friendly. The best part was there was no wait.

My family has been coming here for years. I was in today with an suv and the entire crew was quick and friendly! No waiting. Oil change and washed the windows. They even pulled out a nest from my V8. engine! We will be back, thank you!!! read more

Shouts out jiffy lube. I love these guys. Unique bunch. I don't recognize any of them. Always different men who service my car. But it doesn't matter because they're always friendly. They're quick. To the point. They always get the job done. Prices don't break the bank. That's all I need. See yall again 5000 miles later haha read more

Slow...and others came after me and left before me. They got the same work done on a bigger car I have a small car and it's been an hour (being the second one in line). Other places I have been cost less and take no more than 15 min. They're helpful but I asked how long it would be, and they said "not too long." This is way too long for an oil change but for them being paid it's not a long time...plus take time to make fun of my car. They shouldn't let people see how lazy and useless they are. I gave one extra star for inspiring to do regular maintenance at home from now on. read more

Walked in as soon as they opened on a Saturday morning and was promptly serviced. There was one car in front of me and it was quick. I was in and out with eased. I would say that if you go later during the day it's going to busy and there may be a long wait. The staff were friendly and informative on what my car needed. Overall my experience was great, I'd come back again to get my car serviced. read more

Took my car in for an oil change, the next day I was hearing scraping. My skid plate had fallen off due to not putting screws back on, why it was half ass'd I will never know. But Deshawn and Joshua are amazing! Joshua bring the manager, literally drove himself to my location (which was black bear dinner cause I had pulled into the Parking lot to call jiffy) and rigged the fuses so it wouldn't scrape anymore. Honestly, that's superior customer service. Like, nobody does that lol but he did! It was really appreciated. That tells me he really cares about the service his customers receive. He guaranteed if any damage has occurred they would replaces and fix it. I've been in this situation before and was treated HORRIBLY, so it's really nice to not be Bull shitted but actually receive amazing, friendly, honest service! Thank you Joshua! read more

Jiffy Lube - Auto Repair Near Me - Vallejo, California

Never again! They rotated my tires and stripped one of my lug nuts. Never told me. I left, as I drive thru the parking lot to leave, my wheel was wobbly and making a noise. I return only to find out that they'd stripped my lug and left it completely off! All bad. They eventually admitted they left two of them off. What in the world! What kind of operation is this? Horrible. I was about to take a road trip. read more