I can't thank this store enough for their outstanding customer service! I was on a tight schedule…read morefor a camping trip and needed a tow hitch adapter ASAP. I called them at 8:55 p.m., just minutes before closing, and even though I would be a minute late, they stayed open just for me. The staff (Alex and his coworker) was super helpful, and they saved my trip. Highly recommend this location!

The customer service at this location was terrible. The girl (Luz) behind the counter was very rude…read moreto my sister-in-law when she was asking about replacement wipers. The girl behind the counter acted as if she didn't want to help at all, like my sister-in-law was bothering her and keeping her from whatever else.

I work for a Bay Area plumbing company & we had a vehicle that had an issue with an add on fuel…read moretank & they walked us through the whole process & had replacement installed in record time. I was very pleased with the excellent customer service that I received from the employees at Bill's & will definitely be a repeat customer.

Bought 2 amazing tool boxes, 2 racks and a window protection. Service and install went great. They…read moremake sure you are taking care of. A BIG thank you to the Manager Brian, went beyond customer services and saved me time and much money.

O'Reilly is by far the most helpful auto parts store I have ever experienced…read more I come here in every so often as needed. Wiper blades, fuses, oil, etc. Last weekend I ran in here with a photo of the exact diesel oil my son uses on his truck to grab an extra quart. The moment I walked in Elih looked at the photo and he and another gentleman checked everywhere, gave me full attention and were apologetic when they only had it in a gallon size. Friendliest service! Thanks guys! Gallon it was! I was in and out so fast. When I need something automotive, this is where I go.

Customer service is terrible, I can't tell you how many times I've walked into this location and I…read morebelieve it's the manager that has helped me numerous times ONLY at checkout and of course makes me feel like "I'm just a dumb girl what do I know" has never greeted me when walking in nor asks if i need help finding something (which he absolutely doesn't have to but would be nice rather than wasting my time walking around... I hate to ask bc then he talks to me like I'm stupid) I've also been sent to the Pacheco store for items Martinez didn't have in stock... leave the store and head to Pacheco to find out they don't have it either... purchased the parts elsewhere and for cheaper. I have no complaints towards any other employees, he also talks down to them in front of customers. If I need to get something here I'll drive to the Pacheco store instead otherwise spend my money elsewhere where I feel welcome

These guys are great. I got my bed cover several years ago. It needed some maintenance and they…read moretook care of me. I didn't need an appointment he handled it right then. Thank you

Buyer beware if you drop off your shell for warranty work, you can call and get told they will call…read moreyou back by several people including the owner "who has been doing this 40 years" completely unprofessional in his attitude. I dropped my shell off 5 months ago I have been the only person to reach out they will not follow up but will assure you they will call you back. I would not use this business if my life depended on it.

Best service. They are super polite, willing to help, very educational and kind…read more I've been to this location about three or four times and any time I've had a problem whoever is at the desk has always been willing to help and support me. Honestly, the workers here should be provided with tips because they are doing sometimes a mechanic's job. They aren't pushy about buying products rather trying to make sure that the problem is fixed and I really appreciate that. Kudos to you all

Will is the actual GOAT!!! He jump started our car in a DIRE time of need (in the pouring rain, on…read moreNew Year's Eve, in the parking lot of 99 ranch) and was such a kind soul. I would absolutely buy anything and everything from this location, they're incredible and truly saved our night!!

It's an old school auto parts, not some huge chain. I have a '53 Chevy truck, and they have parts…read morefor my small block. Anything they don't have in stock, you usually get the next day from their warehouse. They know parts. Not just how to use a catalog-

This most have been the easiest place to go to when I needed a new car battery. As I don't leave…read morethe Martinez area, I had to do my shopping around. Yes, I have triple AAA but there cost was well over $300 for my battery and installation. The store itself is pretty small, the battery selection was not that great and the shelves looked a bit empty. Definitely smells like an auto store. I was able to go on to their website and find the battery I needed at the right price. The cost was about $175 with a $20 deposit fee that was returned when I gave them my old battery. Since ordering it online, I thought it would be quicker. When I went to go pick it up, there was a mishap and it took the poor employee forever to find it. He went back in to the warehouse and looked for it, talked to other employees, and come to find out. It was on the shelf of the store..... I could have pulled it. Anyways, don't expect much. Come here for your car parts and leave. They definitely do not have any special parts you may need. They did advise me to head over to the dealership as it may be the only way to get this piece. Thanked him for the advice! There are a bunch of teenagers that work there so I'm not sure how knowledgeable they are about cars. But I can always be wrong.

Twice I have been here for tire service and both times they were fast, efficient and fair in their…read morepricing. They know what they are doing and do it very well. They go above and beyond what is needed to remedy a problem. Their goal is to find the root of a problem, to keep it from happening again, not just fix it. I would definitely recommend them for motorcycle service needs. I will use them for all my motorcycle repair needs in the future as well.

Excellent service. My brother broke a throttle cable while passing through Martinez. Made our way…read moreto Diablo V-Twin to see if we could get a repair. Al and Bobby busted a nut locating a cable for us and we were back on the road soon. Great guys. Mickey D - Benicia

I am very pleased. I have a 2016 Chevy van that had terrible squeaking rear suspension. The fix…read morewas new leaf springs and shackles. Outlander, gave me a reasonable quote and quick time frame for repair. The day of the repair went smoothly. They were finshed in a few hours. The shop even bagged up, the hard to get plastic spacers, that go in-between the leaf springs. They said I should hold onto them for future use, if need be. That is going the extra mile. I also liked the whole scheduling process with text reminders of my repair date. This shows professionalism in the use of modern communication.

My experience with Outlander Motorsports Concord has been pretty poor. Initially went in for an…read morealignment and was told the LCA's needed to be replaced. I decided to return at another time with the parts, Julian botched putting the front skid plate back on by incorrectly reinstalling one of the bolts. Gave them another chance by dropping off my truck for three days to install a set of LCA's and gusset cam tabs. Thought everything was fine and even came back to them for retorquing the alignment bolts after the break in period. Fast forward a couple months later, I'm informed by another off road shop that the gusset cam tabs weren't even painted and the weld beads aren't done well. It looks like someone just eye balled it. Reached out to Jamie immediately with the photos, at first he was very dismissive and stated he would need three days to fix the issue. Giving me the whole run about of why three days is warranted. Cam tabs are a one day job, not three days. I would be very leery of bringing your vehicle to them.