I came to front clerk and give a code obd2 , to get the replacement parts , the guy answered in a bad Tone of voice, Told me .. wasn't a mechanic and he doesn't know what part that is related to the code I Provide Giving me actitud Regardless I spend $178.00 Dollars ,around 6:15 pm today and I never ever coming back to such rude and incompetent location . Very disappointed. read more

Thank you so much for your help with replacing my car battery! I called earlier that day to check in to see if they had the battery I needed for my Camry and they told me I didn't need an appointment. I came in a few hours later and within minutes, they tested my battery, confirmed that I needed a replacement and boom! Replaced the battery, took care of my old battery and re-tested, and I was GOOD TO GO! Grateful for the quick service and the attentiveness to my situation. So glad that I came in when I did and that they were very friendly and helpful. They don't have a restroom available at this location, but it's fast enough (to change a car battery), that it hopefully is not a problem. Would definitely come back with any additional car needs because the staff was very helpful, and that is something I look for, especially when I need assistance with my car. OH - and at the time, there was a rebate for the car battery purchase. Look out for the great deals! Thanks again for this 5-star experience! read more

For a car enthusiast like myself yet not so great with installing simple tasks like wiper blades this place is perfect. I miss the days of strolling through Pep Boys and buying fun stuff for my car ever since they closed down. O'Reilly is the place that has everything from the best car cleaning supplies to lubricants to enhance my vehicles performance. The staff are super helpful and will go the extra mile to help out without making me feel embarrassed about asking. The hours are great. The locations are perfect if you reside in the Valley areas as I first went to the Laurel Canyon location and they didn't have my item in stock yet found that the Woodman location had it so I drove just a couple miles to get it. They even help with installs no problem. read more

Kevin was a fantastic help !!! Rita was very non- helpful. I went back to the store to return my old battery for the core deposit. I explained to Rita that I am 72 years old and need someone to take it out of my trunk and bring it in the store. All she could say was that they are short handed. When I went to my car to get it myself, there was another nice employee outside who I asked for help and he said no problem. How do these people that are non-helpful get and keep a job dealing with the public when they suck at it ??? read more

Thanks for the rental tools, made my day a success! To Andrew and David holding it down, Oreilly's came in clutch today. I appreciate yall! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Van Nuys, California

Very professional good guys: not appointment very fast.Sevice ,like it and I will be coming back,Five Stars.

Employee Nick helped me out with headlights today! Helped me with my issue and putting them in! Very friendly and will come back again because the customer service I always get here! Kudos to the employee Nick! read more

Once again O'Rielys auto parts impresses (have always had good experiences @ their service center locations) this time at the Woodman location. Shout out to Jaye who was at the service counter when I needed assistance ordering a part, I didn't know exactly which part I needed so he patiently came out to my car with me to identify which one. Part wasn't in but he ordered it and it came in the next day as promised. Shout out to Alberto the Mgr as well, he was especially courteous, and made sure I was well taken care of when I came in the next day to get my part. O'Rielys continues to show why they are head & shoulder better than their competitors! read more

* TAKE YOUR BUSINESS ELSEWHERE!! * I am so disappointed to write this review as I have frequented their business in other cities and have always had pleasant experiences with them. However, on my most recent visit, I was so rudely dismissed that I know I will never continue my business with this location ever again. I came here to buy windshield wipers because of all the rain coming into the city and I hadn't changed them in quite some time. The line wasn't particularly long, but I saw their manager Sc*** squabbling with some other guest in line because she was trying to change her car battery but he wouldn't go outside to check it because he wanted to "clear the line first." So when he ushered for me to be next, I said it was alright and that he should help her out first but he was really insistent on clearing the line he had and he even told her "PATIENCE IS A VIRTUE" (there were only 2 people behind me and it's not like we would have complained if he decided to help her out first). I was honestly appalled that he would even say that to a guest, and a manager at that! Anyways, he said it was fine even though you could tell the woman in front of me was visibly upset so I asked for windshield wipers for my car. I'm not even sure what possessed me to ask if they could change it for me since they couldn't even extend the kindness of helping this poor woman out but of course, he said no, they don't do services like that because I'm only paying for the parts. Now I don't know about you, but when a manager extends such hostility to both the guest in front of me AND myself, that makes me want to take my business elsewhere. I really hate inconveniencing myself and wasting time, but with such terrible customer service at this location I'll gladly drive a couple miles further out to Pep Boys where I know I'll be given the time of day. Please steer clear from this location! They only care about your money and nothing else! (12/100) read more

Bad customer service. We got to the store at 8:48 pm and knocked on the locked door. After 10 mins of knocking someone finally saw us just to tell us they are closed. Yelled at us "we are fucken closed!!!!!" Store says closes at 9. Lazy employees. Horrible customer service. Glad autozone was able to help us. read more

I ordered a part yesterday, I was told it would be ready by 9:30 am, I told the guy that I wouldn't be able to make it in the morning, I said I would get off at 7 pm. He said to come in and he would install the part for me. I show up at 7 pm, the part is there but now I need to come back during daytime for them to be able to install it. Wish I knew that it would have saved me a trip all the way outhere. Poor customer service and communication skills. read more

This business is not following the COVID health guidelines. I stopped by and couldn't believe that the employee who helped us did not wear a face covering. They also helped a customer without a face covering. This is completely unacceptable. I bought what I needed and left . I did not tell the man anything to avoid conflict. But seriously I shouldn't have feel unsafe when going to buy a car battery . Only because I needed the battery I did not walk out. I live with elderly people and this establishment needs to realize they are putting everyone at risk! read more

If I could give this store less than a star, I absolutely would. I waited nearly 20 minutes for someone to help me, and of course no one did. All I needed was a headlight for my car, and typically there's a book that lets you look up the part number for your vehicle. There was no such book, so I was stuck relying upon the people that work here, but since they were obviously too busy talking casually, I went outside and searched the Internet on my phone. Unfortunately, because the Internet isn't usually 100% accurate, I got the wrong lights. When I got home and tried to install them, of course they did not fit. Check my review of O'Reilly store in Burbank for a much more positive review, where the gentleman helped me very quickly - he even gave me a discount on the new bulb, and exchanged the old ones for credit. read more

Unprofessional and useless employees. I had to bring my mechanic to get a second opinion and SHOW the employee he was misinforming me and accusing me of doing some shady sh*t with a car battery after I had been given, not one but TWO faulty batteries from this place on the same day. Don't go here and stay away from the "I'm right because I'm right" employee Arturo. He needs to be retrained specially after following us outside and continuing to harass us after we SHOWED him he was WRONG and specifically telling him we were leaving . read more

The manager Scott is not s very good manager. I stood in line waiting patiently for my turn tobuy a new battery, when its finally my turn he said he will help me when there is no more line to check my battery, so i had to wait for 3 more people but the line keeps getting longer and longer. And he told me patience is a virtue i left and will not come ack here anymore, BAD BAD CUSTOMER SERVICE!! read more

Love This place. Jessica was very helpful and full of positive energy. She kept her smile and helped me Select what I needed for my car. She even offered a great on the extended warranty. read more

Ok, so I like this store because they have a wide selection of things - so 4 stars for products, BUT, I almost walked out of the store because the stupid door buzzer doesn't stop dinging. If I worked there I would have quit in 5 minutes. It is ABSOLUTE TORTURE to shop in the store. Don't believe me, try looking at anything in the entire front isle. The dinging will never stop!! and it rings every time you move. The employees say it drives them nuts but they have no control over it. Well, I will not shop in this store again if the door thing is dinging. If I worked in the store I would sue for undue stress. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Van Nuys, California

I had a really nice review all ready to type out. Instead, I'll just quote the kid who walked out of the store as I changed my spark plugs in the parking lot. "That guy was REALLY nice. Even nice than the guy we buy the really big chocolates from." Pretty much sums it up. read more

This is the worst O'Reilly ever. Avoid this place if you can. Unfortunately it's the closest one to my house. It's 8:20 pm on a Monday and the store is already closed even though they're supposed to close at 9 pm. And this is not the first time they have closed early. Service is mediocre at best. If you can go to a different auto parts store. read more

Very clean and convenient location. Big shopping center, no problem with parking. Very friendly staff. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Van Nuys, California

If I could give this location 0 stars I would . It took 15min to get someone to help , the assistant manager Cecilia was extremly rude and condescending and Ruben as well. As a business owner myself, I would never treat my customers that way. Its clear that customer service is not important to them. read more

Horrible service. Came in to buy headlights and have them replace them for me so I could safely drive my vehicle and both of the men at the counter refused to do such a simple task for me. If they don't know how to do their jobs they should be here, I've never had a problem at any other auto store. These boys are just young and lazy, they are sitting behind the counter just talking to each other and not doing anything. Horrible service and they obviously don't care about the customers or their jobs. read more

Cecilia is always the best. I came here a few months ago and asked her to check out my car she knew exactly what was wrong it was a Sunday so not many shops were open but she recommended me this guy who's open everyday and fixed the problem ASAP. Today I went in cus my engine light was on and she again help me fixed the problem!! She is amazing I don't go to any other auto part store because of her!!! Thank you!! read more

Horrible customer service!! Employee Chanin was very cold and rude with my Mother and I. Very disappointed with O'Reilly.

I walked in looking a part and was serviced by a younger looking guy with glasses who was no help what so ever. I called before i went in so i knew they had the part. He was completely lost and had no idea what i was talking about. He was also VERY rude and refused to get the manager when i asked. This was my first and last visit because was terrible service read more

The staff at O'Reilly Woodman are friendly and attentive to their customers. I appreciate all the continued business relations with you guys. Thanks Brian read more

Had to come here twice on the same day and each time the staff were great. The second time I had to replace a wiper blade and the manager helped me with it. I also saw one of the staff help another customer by diagnosing his electrical problem outside. Easy parking in front. Yeah ! read more

Greate service jesus was very helpful he had my part picked up and delivered to my mechanic

My truck was being weird and I went there just before closing. The staff was super helpful and didn't try to rip me off. They actually told me not to waste my money and to go to a shop. read more

Wouldn't normally bother to write a review for an auto parts store cause cars aren't really my thing, and I only shop here because I have to, because I need my car to function lol but this store really stood out to me because of the great customer service. Didn't get the cashiers name but she was genuinely friendly and very knowledgeable about the different motor oils and everything I needed. I usually go to auto zone, but because of the outstanding customer service, I believe I will be coming here now :) read more

I shop at this one all the time. Nice people working here. If they don't have it in stock the will order it for you. Good place! read more

On 11-10-2018, Danny at this store tested my battery in my vehicle with the digital tester. He set the tester for 800 Cold Cranking Amps ( CCA ) the sticker on my existing battery clearly says 550 CCA so of coarse the battery test will fail. You figure out the rest. I believe most auto parts stores use this SCAM. Switching to Auto Zone on principal. Screw you O'Reilly. read more

Great knowledgable staff! They've gone out of their way to help me a few times and nailed the problem each time. If you need parts and advice this is the place to go! read more

I called for upper strut mounts here and what I was told was the price for one of the front and one for the rear and I specifically said I wanted both front and rear i talked to Jose the store manager lol! And he quoted me the price for both front and rear "supposedly!" Wrong so I waste gas to go over there and I am told that the price i was given was for one front and one rear thats Bull I left and now I will never go back I had been going there but autozone actually helped me out alot better read more

The Manager Scott at this store has a bad attitude and poor customer service skills, I wonder what qualifies him to be a Manager. O'Reilly Corporate office should do something about it. I walked into the store and asked to speak to the Manager after I had been told by another employee to come back on Tuesday to speak to Scott about an item I was returning. When I walked into the store the employee who helped me pointed at Scott and said he is the manager I told you about you need to speak to him....FIRST words out of Scott's mouth were "Im off I cant talk" followed by being ignored. I stood in front of him for a few seconds while being ignored and asked him when he will be avaialable, and he responded saying "you have to come back where im here" as I stood their confused and asked him what days are you in the store (by the time I get off work you are not in) do you work on the weekends? his response was "No, I only work Tuesday through Saturday" As I stood there confused again trying to figure out if Saturday was still considered a weekend he walked away from me and ignored me as he prepared to leave. I understand you were having a family emergency, I don't discredit that family comes FIRST, but I am sure after you received a call from your corporate office you realized there were better options and ways of dealing with a customer...Time is precious for both the customer and emplyees. read more