Dave Nelson, of Nelson Pools, was instrumental when dealing with a warranty claim on my pool…read moreequipment. His son, Alex whom by the way did an awesome job installing new pool equipment was beyond timely and explained the operation and care. That was in June and the pool has Never been cleaner! If you have a pool this should be your only call for any equipment maintenance needed.

Highly recommend Dave (owner) and his technician (Alex) as they replaced my leaky pipe and…read moreinstalled a new Pentair filter unit last year on 11/1/24 as they were the 2nd company recommended by my home warranty company. Alex was on time, had a great attitude and was patient with us as he explained what needed to be done to fix our leaky pipe and recommended that we replace the old filter unit as well. Alex the owner also had a great attitude and you could tell he cared about fixing our problem in a timely manner! I believe their prices were reasonable and communication between us was great as well!

Jason has been servicing my pool beautifully for many years now. I had previous pool services who…read morewere not attentive and issues were always coming up. I so appreciate Jason's communication and willingness t solve problems before they become big issues.

I've used Jason for 5+ years now and I have to say he is one of the best people I've ever had work…read morefor me. He is always on time, an excellent communicator and teacher and has kept my pool in beautiful condition. After the recent replastering of my pool he oversaw the refilling and chemical treatment to maximize the life of the new plaster.jason is always willing to share his knowledge and has taught me a lot about how to keep a pool clean. I definitely recommend Jason and Wine Country Pool!

I had Crystal Clear Pool & Spa install a Pentair heat pump for my pool in Sonoma and they did an…read moreabsolutely top notch job. Fair quote, no surprises. When a part failed during installation they identified it themselves and made sure a replacement part arrived quickly. They've also been very responsive doing annual service. The heat pump works like a charm and these guys are great.

If I could leave less than 1 star I would! Unbelievably bad service and unprofessional. They have…read morespent more than 5 months trying to fix my spa problem. They have ordered wrong parts, routinely ignore emails and texts and then they say it's fixed but they never updated the software! This is the worst experience I have ever had with a contractor in my life! And never a word of apology or recognition of their terrible service! I hope customers will read this and be spared all the headaches I have had with this company!

Isaiah solved problems my pool has had for years. A big part of the reason is that he doesn't just…read moreclean pools. He knows how they work. None of my other pool service providers knew how everything functioned so, of course they couldn't fix the many challenges I faced. Here is how I decided to hire Clean Blue Pools: I had a problem with my waterfall off and on for years. I told Isaiah that if he could fix this long term issue, I would hire him. He fixed it in five minutes. My pool is cleaner and brighter than it has ever been and at a fair price. So pleased to have found him and I highly recommend that you give him a call.

Moved into an older home with an existing pool and Isaiah of Clean Blue Pool Service did an initial…read moreservice with thoroughness and expertise. I engaged him/Clean Blue to be my ongoing pool service. 6 Months later, thrilled with my pool's look. A few needed repairs were found and completed quickly w/reasonable rates. Even showed me features I was not aware of in this older pool: I have peace of mind with their service!

I met Frank to get an estimate. He was on time, very communicative about his actions to solve my…read moresevere pool issues. He's been on task100% impressing me on follow up. Let me bottom line this. Customers who engage him are LUCKY to have his expertise. I've had a couple other services over time resulting in disappointments.

We paid this guy six thousand dollars three months ago.He won't come back.This is what our pool…read morestill looks like.After we've had johnson's pool in spa and herb's pool company.Come look at our pool. They said, holy paradise should have got the pool cleaned the first time.Now we can't get the filters clean.This guy's a total piece of garbage, don't ever call him to do any work for you.We will be taking him to small claims court.

I had this company cleaning my pool for about a year and we had no problems that I was aware of…read more They told me around the last part of May they were going to Florida to visit family and they would be gone a couple of weeks. As of now August 8 I have not heard from them. I have left two voicemails asking them to contact me so I can find out why they aren't cleaning my pool. But as of yet I haven't gotten a response. Poorest example of customer service that I have seen!

Found Jesse and Lea online and liked the reviews. They came out to look at our pool and I hired…read morethem. They were supposed to come out the next Thursday to service. I took off of work and drove 15 minutes to put the dogs in at the estimated time. A couple of hours later they sent an email saying they would have to come the next day. Great, no problem. Called 3 times around 3:00pm and texted to see if their plans had changed. Received a text back that they had changed their mind and would not service our pool. Very unprofessional and disturbing. Jesse may know his pools but he does not know a handshake and reliability.

Tried them for a year. Inconsistent service and over priced…read more Consistently missed service appointments and would not credit my account unless I asked for it. Never came the same day of the week, let alone a consistent time of day. Final straw was when I asked them NOT to perform service on a specific date because I would be out of town (I have an indoor spa). They told the tech not to come, but he did anyway. He also left the door to my house open! I was out of town so I couldn't close it (my alarm company informed me the door was left open) and I had to call them twice to get someone to go close the door they left open. Many more horror stories to share...

After two years of pretty good service, suddenly things went very wrong. During those two years,…read morethe only minor issue was that my pool was not brushed every week. Other than that the pool man who came out every week was fine, friendly and helpful. Then he had to stop working for a month or two due to an injury and suddenly our monthly bill more than doubled. Without our approval or knowledge the person who came (while our usual man was away) ordered lots of chemicals including a $45 bottle of Scaletec when we already had an almost full bottle of it on our shelf that we paid for a month earlier. I was later told by a previous Keith Reuters employee that the people who clean the pools are paid commission on every chemical sale. That seems like an odd conflict of interest which could encourage their pool cleaners to put unneeded chemicals on the bill to line their own pockets. The company also performed extra labor without our prior approval even though I told them in the beginning not to do any extra work without checking with us first. This included a bill for $23 in labor call out charge to install a $1 hose washer that involved unscrewing a hose, placing the washer there and screwing the hose back on. It didn't solve a problem, it wasn't an urgent situation, and I could have easily done it myself. So I called the office and spoke to Matt, the owner. I asked him to look into why they suddenly added $130 in chemicals and why they performed two extra services charges without checking with us before the work was done. He said he'd check into it and I never heard from him again even after leaving another message. That previous Keith Reuters employee I talked to also said that Matt cares about the big clients (companies) but not the little clients (home owners). This is second hand information, but it sure fits my experience.

What a difference a great partner makes on handling a pool! I was not happy with the company…read moreworking to maintain and care for the pool and tried to work with them on improvement and understanding. But, sadly, that was not possible and we had to move on. I need someone to at least communicate and inform instead of just want to collect a monthly bill for minimal/no effort or work. I was lucky enough to connect with Larry at Pool Dudes. Just night and day from the previous company. He followed-up to get the business and inspect the situation. He generated a report after testing. He explained the situation and how he would recommend to proceed. He was immediately trustworthy and fair along with outlining a reasonable approach to moving things forward. Just a month or so in and we already are seeing a dramatic improvement. Larry really takes pride in addressing the problems and options along with making it happen. We are very happy and highly recommend Pool Dudes.

Great services and knowledgeable, professional! You should…read morecall for an estimate if you are having any doubt with your current service!