We had this company give us a bid to clean some mold from the pool and do weekly maintenance which was not so bad, $49 per week to do pool maintenance. REVIEW IS ABOUT PRICING NOT SERVICE. WE DIDNT USE THIS COMPANY because we feel their prices are a ripoff. It is absurd that they charge $165.00 per hour for repairs (like cleaning mold PLUS chemicals) and $500 x hour for emergency calls! In the mean time most companies charge $30 x hour for repairs and $120 x hour for emergency calls. I am only writing this review because I want my neighbors in Sonoma to be aware that Geo Pool's price seem to be excessive and a ripoff. We are working with Sonoma Hot Tubs and Pools read more

17 year old spa died, John attempted to eliminate problems very methodically and Jean was super in terms of options and communications. Service unlike anything I have experienced in Sonoma. We opted to try and salvage spa, new controls, skids, etc. and avoid landfill. Works wonderfully, within estimates and a pragmatic solution thanks to John's persistence, calls to manufacturers, and constant communications. An environmentally and satisfactory solution, not without risks, but clearly articulated. Thanks. read more

I've been using Geo's Pool Spa & Solar for Many Years and they have Always come through for me when I need them! Their Staff is Also just as Amazing as The Owners! Annie M read more

Geos recently installed Solar Heat on my pool. They are all really great to work with and really friendly. They came out, gave an estimate quickly and when finally giving it the go, they had it installed exactly when they said they would. The job was clean, professional and perfectly done. Just this last week we turned on the heat and started to enjoy the pool already (Mid-April!). Not only would I reccommend Geos but also the Solar system they installed ;) Also - After the installation they have been really willing to answer my (sometimes silly) questions. For sure you feel like they'll be there to help! They'll treat you really well - Go ahead and use them! read more

They do the job, from keeping the pool clean to the hot tub and equipment in order. Outstanding staff. What makes them great is when you need repairs it gets done quickly. Exceptional customer service and caring owners, George and Jean. read more

I called Geo's to ask for our pool to be cleaned as soon as possible. We had some sediment build-up from our ground cover and needed it cleaned as quickly as possible. I was told someone would call me back later in the day to confirm an appointment for later this week. I asked if we could have service sooner then that due to the heat wave we were experiencing. No one called, back I left a message again as no one answered during business hours and no response thus far, as we swelter in the shade. So much for going local! read more

My realtor picked Geos pools to do a pool inspection on a home purchase. They charged 3 times what competitive companies would charge for the same service. I guess they don't care about winning customers. Obviously, I won't be using Geos to service my pool. read more

I called them out for my new heater that wasn't working correctly. They came out THREE times. By the third time, the heater had stopped working all together. It wasn't until then that they informed me that the heater was installed incorrectly, therefor not covered under the warrantly. It was also not until then that they informed me that something inside the heater had melted and I would now need ANOTHER new heater (at the cost of about $1,200) I ended us calling another company. They came out and fixed the heater, all in one day, for about $125!! Go figure... read more

This is a family-owned local business that get's it right. When you call them, not only do they show up promptly and do the work needed professionally, they also call to tell you when they're coming. They actually understand how important good communication is to customer service. Cheerful! Competent! Reliable! I wouldn't dream of letting anyone else service my pool or hot tub. read more

Our pool was in a state of algae infection! Geo Pools hopped right on it and cleared the issues without resorting to heavy chemicals. They treat their customers right and keep you informed! I really appreciate their attention to detail, service documentation, and always checking in to approve any work once they have an estimate. read more

Everyone with Geo's pool service was really great. My husband wanted me to get our hot tub fixed as his birthday present because its been sitting out of order for a while. So after being bounced around by a couple companies Geo's was to the rescue. They came out right away and hooked it up with a new cord (our old one had sat in water and was broken) and got it going to find that there was a leak in some pressure something something (can you tell i don't know anything about it?) and so they fixed that right up as well. Then they let it run to make sure it heated up and it did. Then they came back and serviced it by flushing it a few times. Jean who I believe owns the company is really great, she called each step of the way explaining what they were doing and how much it would cost. I really appreciated her patience as I asked questions. Everyone was really nice and we'll be working with them again in the spring to get our pool back in working order as well :) read more

Wow! This service is as good as our last one was bad...John arrived ready to do his job brushing all tiles, emptying skimmer and pool sweep baskets, checking chemicals and equipment and replacing a leaky seal. He then asked if I wanted my soar shut down and drained and with a yes completed the work. A far cry from the 5 minute..,I repeat 5 minute service provided by Sonoma Valley Pool and Spa. Oh, and the bonus? They love dogs and foster rescues! read more

I don't want to be negative. And I don't wish to steer potential customers away from Geo's, or any other service-based company. It just was not a good business relationship for me. I am not in Sonoma every weekday and I was told I was an 'outsider' - after I posted the original review I got a threatening text that the town of Sonoma is too small for writing such a review. So, anyone looking to hire a pool service should include Geo's as one of their options - just wasn't the right service for me, someone who is not in town every day to monitor vendors (note that I was positive?). Admittedly, my new service pointed out that the pool cover wasn't within the safety zone when closed and researched what I should do about it. I would never want an animal to accidentally fall into the pool even when I think it's 'closed'. I feel I've made the right decision. But, again, I know what it's like to own a service business and I hope Geo's will continue to be successful and, maybe, even more so with feedback from people like me who only want to help make them better. read more

I used Geo's service when our regular pool person got sick a year ago. I was not happy with the service, I got a lot of bluster from George about stuff I needed which I didn't need. He did replace the solar panels which were ripped off in a wind storm the previous winter. Sadly, the replaced panels tilted over the winter, and when I called them about it, they said they would charge me to put in stabilizing slats. They said that it was 2 weeks past the one year installation date. I was immensely unimpressed. read more

Geo's is great. They come right out when we need them. Even on week-ends. The communication is great and they really do go the extra mile. Our pool heater broke right before a party and they managed to find a new heater out of town and agreed to put it in on a Sat. Really saved the day. Have not had better service anywhere. read more

Geo's Spa Service is the worst. After two visits to my house they could not give me an estimate or diagnosis the problem. Debbie is the only one I was allowed to speak with and she was not very knowable or helpful or pleasant to speak with. They are terrible about returning calls and would not return the call to the spa mover (they recommended) to coordinate the two service calls together. I called the competition and they came out the next day and gave me a written estimate and told me the spa did NOT need to be moved to gain access to the motor. This is the 1st review I have ever written about anyone because they were that bad. read more

I have had a terrible experience with this company. The part took 3 weeks to arrive (after waiting a week for a first visit) and then when it was installed the spa failed to work at all after 15 minutes so George had to return almost immediately to get it working again. I believe he had run the spa "dry" and the heat tripped the fuse. This caused a crack in the heating element (the new part) which erroded within 4 weeks. I was blamed for this as he claimed the amount of acid in the water in my town would have erroded the metal 2" long (in 4 weeks?). I had used my spa about 6 times and was thoroughly cleaning and attending to it during this period. The women (Debbie) answering the phone was rude and tried everything she could to avoid sending out anyone. 4 weeks for inital poor repair and then blaming me for it's failure. George ended up leaving the spa totally taken apart and leaking out water after telling me he wasn't going to argue with me and would just turn in his report. I can't imagine that leaving the spa in pieces can be very good for it. Then these people had the nerve to call me to say my claim had been denied by my home warranty company (they are sending someone out for a second opinion) and offered to do the work for 750.00 to replace a 78.00 part that was put in poorly to begin with. This whole process has taken 9 weeks of nonsense and after speaking to 4 spa people and a plumber I have been friends with for 16 years, they all agreed that the part could not have erroded that quickly since it is metal and amount of acidity this would take would have caused skin problems on anyone using the spa. It was cracked or faulty in their estimation. I have had this spa for 3 years and it has run just fine, if the water chemistry was a problem how did it run for 3 years without ever changing the heating element until now?. read more