I had Crystal Clear Pool & Spa install a Pentair heat pump for my pool in Sonoma and they did an…read moreabsolutely top notch job. Fair quote, no surprises. When a part failed during installation they identified it themselves and made sure a replacement part arrived quickly. They've also been very responsive doing annual service. The heat pump works like a charm and these guys are great.

If I could leave less than 1 star I would! Unbelievably bad service and unprofessional. They have…read morespent more than 5 months trying to fix my spa problem. They have ordered wrong parts, routinely ignore emails and texts and then they say it's fixed but they never updated the software! This is the worst experience I have ever had with a contractor in my life! And never a word of apology or recognition of their terrible service! I hope customers will read this and be spared all the headaches I have had with this company!

I have in text from Seth saying he is not the owner and can not help me with any issues but on Yelp…read morehe clearly says that he is the owner. Folks watch out for this company. They serviced my pool on two weeks and they billed me for a month of service. The pool cleaning lady came out and did not even have experience with the equipment, cleaning person told me that my salt balance is off and asked her to are you going to adjust the the machine and she said that she does not know how to work it. I texted Seth and he said he does not all employees know how to adjust it and they all do a different job and not all have experience that is all in text. Then how are they going to keep my salt water adjusted properly. They do not send someone else to do it. Also there communication is terrible I texted Seth on few issues like some repair and replace a pump. Did not answer me till a few days after and said that he is sorry and but he is to busy and was not able to get to me. The future with this company would have been a disaster no experience for the employee with machines and equipment and bad communications. Also after two weeks not happy with service Seth says he is sticking me with the one year contract and trying to force me with 1800.00 dollars. Do not sign contract because they can give you terrible service and try to stick you with contract. He threatened me with the lawyer of suing me instead of trying to make matters better. I have all this in text by Seth. Watch out watch out for this company.

Seth was responsive and ready to help us with a problem caused by another pool cleaning company. He…read moreis well priced and obviously cares about his clients and the range of their needs!

Jeff and the team are always great! Love the pools and all of the tech that goes along with it.read more

Jeff = pool legend…read more He and his team built us a Milan salt water pool with a built-in hot tub at the Four Seasons Napa Valley--and it turned out better than we ever imagined. Gorgeous, high-quality, done fast, and somehow even fun. Every guest says it's 11/10. (Yes, it has night lighting. Yes, it's Instagram-worthy. Yes, it's warm even when the wine is chilled.)

I wish I had called Touissant months earlier. Our hot tub is about four years old and kept shorting…read moreout, and I kept putting off dealing with it because I assumed it would be expensive. I finally started searching locally and saw a bunch of great reviews for Magic Wand Spa Repair, so I decided to reach out. I called on a Saturday and actually reached Touissant directly, who was hosting his daughter's birthday party. He really didn't have to answer, but he still did, listened to the issue, talked through what he thought might be going on, and promised to follow up on Monday. Which he totally did, and then came out the very next day. Once he was here, he diagnosed the problem right away, showed up with the part he suspected we would need, and fixed everything while explaining what he was doing. His rates were clear and reasonable, and the tub has been perfect ever since. Touissant knows his stuff, he is dependable and incredibly responsive, and he is just a genuinely hard-working, good person who cares about his customers. I joked with him that I hope I don't have to see him again, but if anything ever goes wrong with our hot tub, he is the only person I will call. Highly recommended!

Touissant was very helpful explaining the repair process and fixed my leak quickly. I'm very glad…read moreI have found someone I trust to fix my hot tub!

We had this company give us a bid to clean some mold from the pool and do weekly maintenance which…read morewas not so bad, $49 per week to do pool maintenance. REVIEW IS ABOUT PRICING NOT SERVICE. WE DIDNT USE THIS COMPANY because we feel their prices are a ripoff. It is absurd that they charge $165.00 per hour for repairs (like cleaning mold PLUS chemicals) and $500 x hour for emergency calls! In the mean time most companies charge $30 x hour for repairs and $120 x hour for emergency calls. I am only writing this review because I want my neighbors in Sonoma to be aware that Geo Pool's price seem to be excessive and a ripoff. We are working with Sonoma Hot Tubs and Pools

17 year old spa died, John attempted to eliminate problems very methodically and Jean was super in…read moreterms of options and communications. Service unlike anything I have experienced in Sonoma. We opted to try and salvage spa, new controls, skids, etc. and avoid landfill. Works wonderfully, within estimates and a pragmatic solution thanks to John's persistence, calls to manufacturers, and constant communications. An environmentally and satisfactory solution, not without risks, but clearly articulated. Thanks.

Very unreliable and disappointing service. The guy they had coming out to service barely took care…read moreof the pool. It never looked sparkling. You could tell there was no pride in the work. They ended up quitting on the spot when I confronted them how bad the service had been. I immediately took a sample of my pool water to Leslie's to get a report and it scored 0 out of 100. Absolutely no chlorine was present. I ended up taking care of the pool myself and it had never looked this good while this company was servicing it. Horrible service.

I have been using Fredy's for pool service and maintenance since July of 2024. In that time, I…read morehave experienced missed appointments, questionable recommendations, and shoddy service. At least four scheduled visits were missed, and in two cases I was nevertheless billed, necessitating a call to the office to get everything squared away. My pool sweep was slowing down and I was told it needed a new hose. I decided to take a look and turns out it just needed a five dollar connection piece. Finally, as can be seen in the photo, important maintenance items were overlooked. My new pool service company pulled out the filters and found the nastiest muck and growth imaginable. It's disgusting that the water in our pool was being filtered through a bog.

Ty & his crew did an excellent job building a retaining wall & outdoor kitchen in my backyard. Very…read morecompetitive pricing and excellent workmanship & response to issues, highly recommend!

Pacific Hardscapes did my small patio in pavers in 2021. At the time, I didn't write a review…read morebecause I wanted to see how the patio would stand up over time. It still looks amazing. Ty and his crew did good work.

Our hot tub stopped turning on, even after resetting the plug multiple times. Hector responded to…read moreour request right away and was out to our house the next day. He was highly knowledgeable and got our tub back up and running within a couple hours, and was super friendly and helpful, providing us with some tips about how to keep our tub clean without using chemicals. Highly recommend!

Hector repaired my hot tub which wouldn't heat up. He fixed it! No one else could! He is very…read moreknowledgeable and explains the problems and the steps and cost to repair. He is a meticulous worker and on his own fixed other items with the tub at no extra charge. He also taught me how to better maintain my tub. He estimated the cost out the gate and then reduced it! I would trust him with any repair in my home. He is an extremely honest, diligent, knowledgeable and conscientious worker. Repair costs are beyond fair. I told him to add me to his list of references. Five stars aren't enough for Hector!