Please understand I am a very picky "patient to be"....when looking for my Drs…read more I read each drs bio.... Made my appt.... From the time you walk in you are treated as a person.. not just a appt.!!.. the staff at the desk friendly... knowledgeable.. they immediately put you at ease... the doctors assistant/ nurses are calming.. friendly..knowledgeable...now enter your DR. Each and every DR. along with PA are top shelf... the caring.. concern is felt not just by you the patient but also by my husband as he accompanied me... Each step was explained in detail by .. nurse.. Dr or PA...they made me feel confident...for each and every procedure.. Without a doubt... go for your annual skin checkup...if you notice something go and get it checked out ..

I switched to pinnacle because I was told they were in my network and honored my annual…read morepreventative skin check office visit ! I left my last doctor because they stopped honoring the annual visit!. After confirming two different times, I went for my appointment! They removed a small spot on my toe! I got the bills I was charged for the office visit that wasn't supposed to be on there. There was also a charge for two surgeries- not sure what that second charge was. I have called over 10 times and driven back there twice to try to speak to an office manager. They will not let me talk in person and told me to call! They have called me many times to schedule to redo the margins on what they removed and I have explained to everyone of them I'd like to speak to someone about my bill! They had an employee meeting about people being told their office visit was included and were supposed to call me back after that and never did! Someone is telling us incorrect things when we call and make the appointment and come there and they are not willing to make that good! I just called again today and got disconnected when they were trying to connect me to some Chris they said is the office manager! They say somebody will call me back! The office manager has supposedly gotten over a dozen messages between me calling them, them calling me to schedule another appointment and me going in there to call me back and I have never heard back yet. They sent one of my bills to collections! Horrible management at this place! I would definitely not recommend! I have spent hours trying to fix their mistakes! If I ever hear back from them and get this resolved, I will be happy to update this! Super frustrating I have spent hours trying to correct their mistake! my mom also had problems with them, but hers was Medicare and after a few months of going back-and-forth, they finally corrected her Bill!

I have been sitting here since my 10:00 am appointment time with Dr. McClusky. It is now 11:11. I…read moream not sure if I will be seen before they close at noon. If you respect your time, I would advise not to waste it here. I was finally seen at 11:30. After further speaking with Dr. McClosky, she extended her sincerity apologies and told me that she needs to speak with scheduling to see if there is something to be done about a 1 1/2 hour delay. She disclosed to me that she is passionate about her work and felt so badly about having to rush through that she just had to call me on her way home from work. The problem here may be that scheduling needs to respect the time and care Dr. McClosky gives to her patients and the amount of time she spends with each one because she truly cares about her patients. This type of care takes time while speaking with them and it can not be rushed. I will be giving them another chance because of her attempt to reach out to me. I hope scheduling can get it together.

I had a new patient appointment with Carly Kelleher and found the overall experience to be very…read moredisappointing. I've never encountered this level of poor service from a dermatology practice before. I arrived 15-20 minutes early as instructed, yet still waited an additional 30 minutes past my actual appointment time before being brought into an exam room. The nurse who collected my history spent more time with me than the provider did. My time with Carly Kelleher, PA-C, felt extremely rushed--approximately three minutes in total. While I understand the use of a nurse to assist with documentation, the interaction itself was so brief that it raised concerns about how tightly appointments are being scheduled. It did not feel like there was adequate time allocated for patient care. Additionally, I was not asked if I had any other concerns or areas I wanted to address--which I did. There was also no discussion about recent bloodwork, despite the fact that monitoring labs is an important component of the medication we briefly discussed. Overall, the appointment felt rushed and incomplete, and ultimately like a poor use of my time. I will not be returning to this practice or recommending it to others.

This rating is solely for the office staff and not for Dr. Rios. While setting up my consultation…read moreappointment with his office staff, the woman who sets up his consultations was very rude and was not pleasant at all. Potential clients want to hear pleasant voices on the phone, please dont be short or rude. I hear Dr. Rios does amazing work so I will not base my first phone call off of that, but not impressed at all with my first phone call in!

I received a series of Fractora treatments in 2018-2019 from the nurse practitioner Shannon Kimsey…read more At first my face looked great but then developed 2 very large divots on my face. Shannon recommended a CO2 laser of my cheeks to smooth it out. The CO2 laser removed 1"w of my skin leaving the divots much wider and deeper (I was never told the CO2 removes layers of your epidermis) with no follow up care whatsoever throughout the entire process. I became severely depressed and violated at what was done to my face. In 2020, I met with Dr. Bhatt to see what she can do to fix this very large scar on my face left from the Fractora & CO2 laser. Dr. Bhatt recommended 3 Pixel RF8 treatments to reduce the scar and handed me a bunch of cheap miniature moisturizers. I agreed to the Pixel RF8 treatments of which I HAD TO PAY FOR $350.00 each session (Any reputable doctor would do anything to fix "their" errors). Not this one. Dr. Bhatt's daughter performed the every 6 week Pixel RF8 procedure and the last one, I had blood squirting out of the side of my nose and a burning sensation on my upper left cheek. I overheard her tell the girls at the front desk about all the blood squirting out of my face!!! I now have the same large divot and on top of that a very large discolored scar where it was burned by the Pixel RF8. They had the nerve to reach out to me on Facebook and asked me to write a good review. Instead, I repeated what they did to my face with pictures and they blocked me from their FB site. Northwestern University Medical has been working on my face for a year to try and correct the damage done by Fine Skin. Now, its June 2021 and I have to go for a facial fat graft to fill the scar Fine Skin has caused but the burn from the Pixel RF8 will always remain on my face. My attorney advised that I retain all of my records to include statement of work of services, before/after pictures and the doctors notes etc. After signing the release of information form and paid $76.00 for the release, I had to reach out to the Better Business Bureau because Fine Skin would not release ALL of my records after several written requests and phone calls. I was told that Dr. Bhatt will go through my file first and release what she deems necessary. THAT'S ILLEGAL WHEN A PATIENT SIGNS A RELEASE OF RECORDS FORM! Patients are used as guinea pigs; these are not professionally trained people. These people need to stick to "basic" dermatology. Nothing more! My face is permanently disfigured from Fine Skin and has caused severe depression. If I can give 0 stars, I would. If you want any cosmetic procedure for scar revision, etc. DO YOUR HOMEWORK, look at reviews, meet many qualified physicians and if I can help one person by my horror story, then its worth it.

She used to be a good doctor until she realized she could make more money with the cosmetic…read moreprocedures not covered by insurance. I used to go for basic annual exams and minor skin issues. She would take her time and talk to you, taking measurements, asking questions, ect., no longer. If you're not there to spend big money on cosmetic procedures I'd recommend finding a dermatologist that's more concerned with the health of your skin.

Very welcoming in the office. Was there to have a hyrdofacial. What a relaxing experience. Alena is…read morevery professional and has a gentle touch. She explained everything she was doing step by step. I felt rejuvenated after my facial. Will be back again!

office member said " I can't be seen since now my insurance out of network'…read moregoing there couple years and now I'm just rejected, JUST NOT RIGHT, I offered pay.

I have had hair removal treatment in the past and Kelly is by far the nicest, gentlest aesthetician…read moreI have had work on me. Pricing is fair and affordable. Kelly pays attention to detail and I highly recommend her!

Kelly is amazing!!! She does all my facial needs and I won't trust anyone else with my face!read more

I was very pleased with everyone there. I will get my next check there again. Everyone was very…read morefriendly and I felt confident that I got a thorough exam.

I called to make an appointment. The phone basically told me to talk to them through text…read more I refused and waited on the line for a human. Eleven minutes passed and the phone hung up on me. I then called right back and did the text appointment option. Mind you I am a brand new patient trying to make an initial exam appointment. I sent the text. I got a reply from I believe AI. I explained what I needed to the AI via text ( unusual at best). I initially thought humans would answer. 48 hours later, NO REPLY. So I sent a text, "NO wonder you have such bad reviews, it's been 48 hours since I asked for a callback. This all happened on Monday. Today is Friday. This office doesn't care AT ALL in the least if you called, left a message or want to make an appointment. That's my opinion and I haven't stepped foot in the office nor spoken with a human!! Good luck!

Be warned if you plan to be a new patient here, the new patient visit cost is almost $500 before…read moreinsurance (which for me included a 5 minute visit where the provider I was paired with did not listen to me and did the opposite of what I asked) I'm planning on going back to see a different provider and will update my review if that provider is better and the cost for a return visit is significantly less. Otherwise I will not be returning here. The only reason I have two stars was because the billing department was helpful when I called.

No one answers the phone anymore and call back option disconnects you. I've email and tried…read moremultiple times to make a needed follow up appointment and after all the frustration we are searching for a new dermatologist.