Rude and judged me. Kept calling me nonstop and wouldn't stop. Had to block them. The doctor I…read moresaw was very judgmental, and everything was going to cost 800 and up. Ridiculous!

Skin and nail assessment. First time visit plenty of parking, nice location, Super Clean office,…read morenice Staff. Dr. Basko suggested starting with a full body scan, to view all skin and nails concerns. Doctor Basko provided lots of additional information to me. Good communication skills & bedside manners with Dr. Basko. Thank you to the front desk for their consideration in assisting me so well, as a first time patient. Also, thank you too the professional staff. That makes the calls to set up the appts & reschedules as well.

Wow this place is awesome staff very nice and polite. I really like the receptionist Jennifer she…read moreis always smiling. I missed 3 appointments because they moved their office right next to the elevators. Nice and clean office everything brand new woot woot. I truly love this place. Very professional.

Great staff that works with you to get you in to see your preferred doctor. Caring and personable.read more

At my appointment I was told I'd be called with the results of my biopsy, but because of the…read moreupcoming (Christmas) holiday, there may be a delay and not to worry. That's easy to say, but difficult to do. Still, I was patient (all the while having coworkers, students, and family asking me for updates). After 2 weeks I was getting antsy, so called and left a message. In doing so, you're prompted to record certain information: "State your name and hit the # key; State your doctor and hit the # key; State the reason for your call and hit the # key," etc. The PA-C who did the procedure called me back within a few hours, but apparently the "reason" for my call wasn't relayed, because she had no idea why I had called. After that bit of awkwardness, she said she was surprised no one had called me with the biopsy results. They were negative. The end. I mean, that's great and all, but here I was a bit anxious (while trying not to be, but my mind goes 20 steps ahead and into the "what ifs" pretty easily) the whole time, waiting like I was told. The next day I went to my mom's to find a letter from them stating the negative results. Again, great... but a phone call - like I was told I'd receive - would have been much, much better. I mean...this relates to skin CANCER, which I've had (the deadliest kind, mind you) - probably should be a little higher on the "Let's make sure we follow up with the patient like we said we would" List. Disappointing.

Okay, so while I love the level of care and how they've made my face look post-skin cancer, I'm…read moreannoyed with their billing antics. I paid $800 for cosmetic surgery to laser on my face... and then scheduled a followup appt. to make sure all was well with the laser I just paid a load of cash to have done. I called before coming in to that appt. as I felt it looked good and wanted to make sure I wasn't getting charged. She told me I wasn't because it was a follow-up to a cosmetic procedure I paid out-of-pocket for. I went in and was nonchalantly talking with the doctor about my lasered areas (one being my skin cancer scar) and said that sometimes it breaks out with tiny pimples and if that was normal... as a result of the cosmetic laser. He looked at it and diagnosed me with something. Because he gave me an (untreatable) diagnosis, I was charged $40 for that appt., even though it was my followup and not a new concern. Still annoyed. Make sure you are careful in speaking about finances and what you ask for. It's pretty ridick that I'd be charged for him to tell me the little pimples (using a fancy term) are normal as a result of the surgery I've had. BS I tell you. I'll still go back because they did a nice job when all is said and done, but I just hate being nickel and dimed about every little thing.

I'm deeply disappointed with my experience at Oak Dermatology, specifically regarding the MiraDry…read moreprocedure with Rachel. From start to finish, the experience was truly traumatic. Despite expressing discomfort and obvious anxiety stemming from the intense physical pain of my initial procedure with Rachel (which makes me sweat just thinking back to it), both Rachel and Rhonda flat-out refused to let me switch providers for the second treatment. I finally received approval to switch and booked the appointment, only to be told a month later it was being canceled if not done with Rachel. Their rigidity and lack of empathy was appalling. Let me preface this by sharing that I have a high pain tolerance -- I've fractured my hip during military service and have tolerated Opus treatments in the past without flinching; yet, the pain of this procedure was infinitely worse than both of those combined or any surgery I've had. It felt like someone was literally burning off my armpits for over an hour. Between that and the endless injections that wound up being futile, I have never cursed so much in my entire life in one sitting. Nothing Rachel attempted helped with pain management, and my clear distress was minimized and ignored after I recounted the experience to her and the staff. If both Rachel and Rhonda are supposedly qualified to perform this procedure, why refuse my simple, reasonable request to switch providers for the second round of treatments? Had I known they would be so inflexible and dismissive of my well-being, I never would have chosen Oak Dermatology. Now, I have to spend several thousand more dollars to do the procedure anew elsewhere, since the discounted second treatment is non-transferable wherever I go next. This clinic clearly prioritizes their own egos and reputations over patient comfort and care. It's incredibly disappointing to see this kind of arrogance in a medical setting. While Dr. Hsu and Stephanie are genuinely wonderful, competent, and caring professionals, my overall impression of the practice is deeply negative after this. I would never return to Oak Dermatology after being treated in this way.

Horrible service. Constant run around, not helpful with follow ups. Horrible online AI phone/text…read moretree. They just keep making appointments for everything to get you to come in for everything. Find another dermatology office; don't waste your time with this place. The phone just rings, the office location is horrible for parking and the PA's are horrible in communication.

The doctors are top notch, experienced, personable and fabulous. The staff are friendly and…read morewelcoming. The clinic is large, very busy and has best in class equipment and is meticulously clean. Great operation!

This is the place to go to if you want to be treated poorly. The staff lacks empathy, listening…read moreskills, and proper etiquette. When I walked in one of the receptionists appeared short tempted towards an elderly woman that had misplaced products she had just purchased. Little did I know I would be the next victim of their poor customer service, dishonesty, unprofessionalism and short temper. Walked in on Thursday 2/24/22 around 2:50pm, they advertise that they accept same day walk in's at ALL locations. One of the front desk receptionists said their location does not take walk in's. Not sure why they would advertise that when you call if it's not true. I was able to speak to a nurse with dark brown hair, she told me that the doctor could see me but not until 4. I told her I didn't mind waiting but instead of listening to me, she basically decided for me by saying, "no you wouldn't want to wait that long" and insisted, even after I repeated myself a second time that I wouldn't mind waiting if that's the only way I could get a simple prescription change. Next the receptionist ladies were rude, they didn't listen to my situation, instead of taking a moment to listen to understand what my situation was they would interrupt me and talk over me while I was speaking. An African American front desk receptionist handled the situation poorly she took the situation to level that was unnecessary, instead of having empathy she lost her temper and called the cops because I refused to leave when all I wanted was to take a minute after the Dr. was done with the current patient, to ask if she could change a prescription she had given me. The front desk also refused to give me test results from a biopsy that I had at this same location for my first appointment. The entire staff seems very dishonest and unprofessional they say one thing one moment and change it to something else the next and I could be talking to one receptionist and the other one will rudely interrupt. Pinnacle Dermatology give me a call.

It was my first appointment and I went to reception to check in. First she could not find me, then…read moreshe said "didn't somebody call you - Dawn is sick today?" If I was a no call no show I would be required to pay for the appointment. They did not have enough respect for me to let me know not to come in. Best part the next appointment is not for another month.

I've been coming here for years and have seen 3 or 4 different doctors. All have been nice and…read moreprofessional. Office staff is helpful and I generally dont wait long once in the waiting room. The offices are pretty clean and bonus windows to look outside while you wait.

Do not go here. I had a mole removed and they did not remove all my sutures/stiches ten days after…read moremy surgery, so I had to go elsewhere to get the sutures removed and the wound did not heal correctly. I contacted the office multiple times about getting the sutures removed and they did not care and just wanted the bill paid immediately. It is difficult to speak to anyone on the phone there as you will be on hold for 25 minutes. The staff is always in a rush and don't care about doing a thorough job. It seems that this office cares more about the elective cosmetic services then anything medical related. It is hard to get an appointment at the office you want to visit so they want you to travel to their other offices which are not close. I had a mole on my head that was atypical but not cancerous, but they said I should get it removed. They told me that the removal process would be quick and that all my hair would regrow. I showed up to the office to get the mole removed which they did not inform me of what the process would be and just told me to lay down. I asked multiple questions, and they said that it will be quick with no other details. Most the staff there are very young and immature. They will talk about their weekend and completely ignore the patients. I laid face down for over 45 minutes with the staff never asking if I was comfortable. When I returned to the office ten days later for the 8 sutures/stiches to be removed there was only 6 removed and 2 were missed. I'm not sure how they would have missed removing the sutures, but the staff seemed to be in a rush. I went home and a week passed by till I realized that 2 of the sutures/stiches were still there. The wound was hurting, and I could feel the hard sutures still there, so I called the office which they did not believe me. Attached is the photo of the 2 black sutures still there (My hair was longer at that time but is still noticeable). After five months none of the hair has regrown and there is a large scar that has not healed correctly. The scar is very noticeable now and I must wear a hat to cover the missing hair. The second photo is what the scar looks like now.

I had a hybrid co2 done 9 months ago which was a waste of money…read moreIt slightly helped a brown spot however it did nothing for the wrinkles around my mouth. My face looks thinner, which the Doctor also noticed. Extremedy disappointed!

I have seen Dr. Desai for cosmetic reasons. Once for a consultation and twice for laser…read moreprocedures. She came highly recommended and I can see why. I found her very warm and welcoming during the consult. I never felt rushed or embarrassed. I have subsequently had two laser treatments with her and am definitely a fan of both her and her assistants. Everyone has always been so kind, friendly and helpful. I recommend her office every chance I get.