This Neptune Society is horrible. I sent in to receive my free cremation book and of course they…read morecall you and that turned out to be harassment. They call you one day and leave a voicemail, but they don't stop there. They call you every single day and leave a voicemail. That's your first clue. You talk to them to schedule an appointment and the person you talk to isn't very knowledgeable and she says she will send you a booklet to look at. The day before your scheduled appointment the "confirmer" calls you to confirm your appointment for the next day. The day of your appointment no one bothers to call you. About 10 days later they start up with the harassing phone calls again. I finally pick up and let the other person have it telling him what happened. I told him to take me off your list and don't call me again. Unfortunately, I received one of their flyers again in the mail. This company is worthless, absolutely worthless.

Dan was so helpful! I traveled to St Louis for the burial of my father's ashes at Jefferson…read moreBarracks Cemetery. At the service I was given some of my father's ashes in a coke bottle...I was horrified at the lack of respect for his ashes and was concerned about flying back home with his ashes in the bottle. I called TSA and they informed me that the ashes had to be in a sealed urn to guarantee that they would allow me through to fly with them. Of course I panicked because I was scared because my flight was the very next day. It was after normal business hours when I called the facility. Within an hour he called me back apologizing for how long it took him to respond. I was just happy that the call center did what they said they would and that he even responded. He offered to have me come by first thing in the morning and he would care for those ashes as they should have been in the first place. I broke down in tears with gratitude for him and his offer. Im so happy to say that I will be able to get my little piece of my father home safe and sound! Many thanks Dan!

I was very pleased with the attention that was given by the Shepard family. They were very patient…read moreand helpful with making the arrangements. They understand the nature of unexpected funerals, and the bereaved's state of mind at that time. They walk thru all the steps slowly, and allow you the time it takes to make decisions. NO high pressure sales tactics, they just want you to be comfortable while you're making the arrangements. I sincerely appreciated that due to all the horror stories I've heard about other funeral outfits. The employees, as I call them "the Shepard family", all of them were as friendly as could be, alway willing to help in whatever capacity. I recommend them VERY highly!!!

This funeral chapel does not care about accuracy in their obituaries. A family member excluded…read moremyself & 1 of my sister's from my brother's obituary. (It was done out of spite) I kindly requested they correct this error, but refused since they said it had to be changed by the person who wrote it. But they posted this incorrect information on THEIR website, something that they have complete control of. Disrespectful.

In a difficult time Kutis completely listened to me and carried out the wishes of me and my familyread more

Parking is limited and up a hill and does not have shelter. A tent was used but not a lot of space…read morewas available for a crowd bigger than 30