Points rewards and easy to talk to staff and friendly communication skills. Like easy to walk in…read moreand wheelchair friendly. Open doors all day , easy light do not dark inside, easy to park and find on map. No big lines to stand through. Had what i needed.

After shopping with Vape City for the last 5 years or so with only one other negative experience…read morewith the corporate level of this company selling a counterfeit product which was remedy'd. Recently Vape City has made changes to their loyalty program. After being reassured from staff that the points would be transferred over and 4 visits into the shop over the last 3 months leaving my information each time to inquire about it, today I was finally able to get the staff to try to speak to whoever is over them at a corporate level and was told to shove it about my original point balance. The in store staff is great and this review is not meant towards them, their customer service is a 5/5, however the lack of follow up and general lack of care towards customer service on a corporate level is atrocious. I highly recommend shopping elsewhere.

Great sales rep. Good deals. I've become a repeat customer. Best bang for my Buck that's for sure.read more

The best shop in Austin for all of your vape and smoke needs he has a great selection not what you…read morewould find at the others vape place he has and it so clean so many different kinds of link and dunks

I had the pleasure of visiting this shop for the first time on my last trip up to Austin. I had…read moresaw some buzz on facebook and I was very curious. It was my first time at ACL and well I wanted to be cool. I had heard about these e-cigs/vapors. It reminded me very much of a hookah, but portable. I love all the different flavors so I was very intrigued. My hotel was just down the street from this particular shop and they were going to have their soft opening Saturday morning. I figured I'd check it out and see what they had to offer. If I saw something I liked I'd have myself some fun at ACL!!! I stepped in a little before they were officially ready to open, but the owners/employees were nice enough to let me in and preview the joint. I ended up trying out a wide variety of flavors at their tasting station. They have tips so you can take it off and try as many flavors as you like before purchasing. I fell in love with the Space Jam - Astro. So I decided to go ahead and purchase one of their basic intro packages. They were having all kinds of specials the first day so I ended up getting another flavor too. The build out is very sleek. I could see myself just chilling in the back and studying while puffing on some Vapor.

Shout out to Andrew for being super helpful and friendly!…read more I came to Austin because I was visiting out of town and I left my vape back at home. I bought a new set up, thanks to Andrew's help! He took the time to set everything up and gave me tips on things like what temperature my vape hits the best at. Because I told him I was visiting Texas, he also gave me a bunch of awesome places to check out while I was here. Thanks so much for the great service!

As always I had a phenomenal experience here at this shop! The two beautiful ladies that were…read moreworking here this afternoon went out of their way to help me find somewhere that had a replacement glass for my tank! They also gave me options and advice on disposable plastic tanks to use in a pinch if I can't find the glass in the future, and sold me a cool band to put around the tank to help protect it. Best customer service I've ever had at a vape shop before! Thank yall!

Randomly walked in on the 'Grand Opening Celebration!" Place…read moreis clean with a large selection. Nevin was awesome. I give him the 5 stars. Caught a good vibe when he welcomed me and explained the sales they were having and how we are celebrating the one year anniversary. So glad I stopped by , however it's a bummer that it's also Nevin's last day ; might still be back.

Y'all are at it again playing music louder than the Coconut Club and we all know you don't have a…read morelicense to play after 10 PM and if you did get a license good for you AND it's 206 am why are you cranking up the music ? No foot traffic your employees are having fun

Love this smoke shop super convenient, walkable distance, employees are always great and have…read moreanswers to any questions I have !! the prices are great too !! Have a great variety of products too and so many flavors to choose from !

Green light easy to read walk in , nice staff, he was helping me and I had questions and he had…read moremost answers and I had nice time walk and look before making a choice and. Made few and was happy with my stuff . He said give a review to google and get discount.

This place is great. Pretty expansive and modern. I was maybe getting something too strong and the…read moreattendant suggested something that was more economical and still strong enough for me. Every time I go in there everyone is nice and attentive. They even give you free drinks!

Upscale and no pressure to buy, I just needed to visit a couple times before trying anything…read more Insomnia has plagued me for decades so I was just needing some good sleep. Adrian at GH helped steer me to CBD and CBN. Note I don't want to get baked! But GH has all sorts of products with lots, little or absolutely zero THC which I have adjusted to suit my level of need.

Usually love this place but tonight 6/12 an extremely rude woman working there spoke to me like…read moreI'm an idiot. She had an attitude and sass for absolutely no reason. Wish I had got her name !! For this, I won't be returning. There are plenty of other smoke shops in the area that have nice people working who don't talk down to their customers.

AJ the owner is there every Wednesday, he's super cool and carry great products, strongly…read morerecommended this place! Big Dan,

Good vape selection. Good prices. Friendly staff. I went here as a convenient stop, got what I…read moreneeded, and was happy with everything. Would drop in again if in the area. Thanks!