THIS DEALERSHIP RUINED MY VEHICLE!!!!!!! Right now, my vehicle is literally DEAD because of an improper diagnosis, AND to top everything off, I have not received an apology for it! Please do not get your vehicle serviced here because some of the mechanics do not know how to properly diagnose simple problems. Here is my story: I had formed a great bond with the service department at this location some years ago because they found out something with my vehicle that other toyota dealerships could not find. I said at that time, wow, this is definitely my go to place to get my car service. I went here literally for EVERYTHING, such as my tires, brakes, oil changes, etc. You name it, I got it repaired with Oak Lawn. But last year, I began to notice the service my vehicle was receiving was becoming poor and my car was reacting quite badly. To make a long story short, I noticed that every time I got into my vehicle, a rattling noise could be heard near the engine. I found this quite odd, so during my routine oil change, I mentioned this to the service write up manager. He informed me that since they could not duplicate the issue, it was nothing they could do unless I left my car over night. That was not an option being that I did not have transportation, and it was indeed true that the rattling noise could not be duplicated because it would only happen once in a day. I said OK, but days later, I kept experiencing the noise and decided to record the noise. I played the recording for the manager, and he said, "Oh, you need a VVTI." I said, "OK, when can I come in?" Went in two days later, got the VVTI installed, and I thought all was alright in my world UNTIL MY ENGINE LIGHT CAME ON FOR THE FIRST TIME EVERRRRRRR! I was a nervous wreck because this was my ONLY car and I had to travel far distances so this was not good for me. PLUS, this car was paid off so to have this happen flipped my world upside down. Went to O.L with the engine light on, and they come back to tell me, "You need a fuel injector." I said, "OK, when can this be done?" Get the F.I, and I want to say about a week later, the light comes right back on. Now, I am in full panic mode. Take it right back to O.L and I am told this time, "You need new coils and spark plugs." At this point, I am no longer saying 'OK' because now, I began to think I am a part the Oak Lawn's 'guessing game' customers. So I took my car to Auto Zone to have them run the necessary tests to determine WHY my engine light was on. Auto Zone informs me that it could either be the following: Fuel Injector, Spark plugs, transmission or coils. Because I refused to be a part of O.L guessing game, I decided to let someone else work on my car. To make a long story short, after getting new everything the tests said could possibly be wrong, the engine light came back on a week and some days later! At this point, I have spent hundreds of dollars totaling to almost 1k, and my problem was still present! I decided to go else where, mainly to another Toyota sevice dept. To not get into too much detail, I was FINALLY informed that my coolant system has been leaking for MONTHS, and it was leaking onto my engine, which is why the engine light stayed on. WHAT!? Oak Lawn, why did you not detect this??? I was livid! I called to speak to the general manager, John, to inform him of this, and do you think he had ANYYYYY courtesy or decency to call me to apologize?? NO, John nor Al, the service manager did not call. It's ironic how when I spent money with this place, some lady knew how to call me every time to ask how my service was, and that was ONLY when I spent money. Where are you now, LADY who worried me to death??! (SILENT) and to make this story even FUNNIER, because i had called corporate to inform them of this, this general manager asks toyota corporate, "Do you think the customer will buy a new car from us?" LOLLLLLLLLLLL! He's joking, right? Either he is joking or he is the best comedian I have ever known. ( I will now use all caps for what I am about to say next) WHY ON GOD'S GREEN EARTH WOULD I PURCHASE OR LEASE A NEW OR USED CAR FROM YOU???!!!!!!! THE SAME DEALERSHIP THAT F***ED UP THE CAR I PAID IN FULL WITH MY HARD EARNED MONEY??????????? ARE YOU F***ING SERIOUS?! I WILL NEVER EVER EVER EVER DO SUCH A STUPID THING! YOUR DEALERSHIP WILL NEVER SEE ANOTHER CENT FROM ME, MY FAMILY, OR MY FRIENDS! I WILL NEVER EVEN DRIVE BY YOUR DEALERSHIP WITH MY NEW CAR!!! I WILL NEVER EVEN SAY YOUR NAME AGAIN! YOUR DEALERSHIP'S NAME WILL BE BANNED FROM MY HOUSEHOLD! I WANT YOU TO DELETE ME FROM YOUR EMAIL AND ADDRESS AND PHONE LIST! I literally hate you for allowing coolant to leak onto my engine, and now, the car i paid my hard earned money for is gone. SHAME ON YOU, OAK LAWN, SHAME ON YOUUUUUUUUU! read more

My husband and I had our sights set on a 2010 Rav 4 Sport when we walked through the dealership doors a few weeks ago to trade in our BMW 325i. We walked out with a 2010 Camry SE. Both are excellent choices, and we could make a case for choosing either one. Our friendly and welcoming sales guy, Alan Ripley, was super patient and very accommodating while we deliberated for what seemed like an entire Saturday afternoon. He helped us figure out our ever-growing list of "must haves", let us test drive both vehicles and went through every single feature on each car. He even gave us his office space to discuss matters in private and so we wouldn't feel any pressure. We asked if we could run the numbers for both cars, and he worked with Bob to present us with at least half a dozen or more scenarios to see what would work best for us. And it did. Boy did it ever. I can't say enough about the deal we got. Our car took less than a week to arrive at the dealership. We battled late afternoon traffic on a Friday to get out there, which put us close to closing time. Still, the crew at Oak Lawn took their time with us as we still had paperwork to get through. Alan kindly set up the car while we were busy signing papers... he put on the plates, transferred our city sticker, moved all our personal items into the trunk. He even programmed our cell phones for hands-free dialing. And then he stayed well beyond closing to walk us through all the features once again. We have had the 2010 Camry SE for about a week and a half now. And we LOVE it. And like the solid guy he is, Alan has since phoned a couple of times to see how everything is going with the new purchase. Friendly and follows up... now that's our kind of sales guy. We realize having come from the city all the way out to Oak Lawn that we passed up a number of Toyota dealerships. Looking back, we couldn't be happier that we did. Thank you to everyone who assisted us with our purchase: Laurie, Alan, Mark, Bill, Bob and Dave. Oak Lawn Toyota is aces. read more

re: my new xb this is a cut and paste of a letter i wrote to Joe at oak lawn Toyota when he wrote me to follow up on my new car... i tell you what,Bob Halderson is not only a great representative for your company, but he seems to be a completely sincere and wonderful human being also. if he is indicative of the kind of folks that work throughout oak lawn Toyota, you must have the best dealership that anyone could imagine. with bob, we kept waiting for the other shoe to drop. you know, wow, this guy is being super nice and helpful -- but what is the catch. well, the catch never came. that is who bob is and he really did his best at helping us through what can be a difficult process. when i casually mentioned that the only bummer of this xb was that it was white and i had been driving a white car for so long, he went out HIMSELF and put pin striping on my car. even when we left Bob's hand and went to Ron in financing -- we thought, OK here it comes we are going to have to fight for our rate ... well, that fight never came. it was completely painless and fair and Ron seem to be a a heck of a human too! heck even the other customer who was in the waiting room with us keep going on and on about the people at oak lawn. she had bought 7 cars from you guys! after all the good vibes that went into buying my xb, i can't tell you the affection i already have the car and just a general good feeling i get looking at it and Bob's pin striping! we don't do a lot of car trading, but i tell you what, my wife and i will only take our cars to oak lawn Toyota from now on for service and we will tell anyone who will listen to come buy a Toyota or scion from you guys... that is as long as you promise to keep bob around for another 20 years! :) thanks so much for your great organization. i had walked right out of other dealerships in the area because i decided that i just could not do business with them ... with you and bob, i am looking for an excuse to come back in! read more

Let me preface my review by saying that the majority of positive reviews above are simply because the customers car was serviced under factory warranty. Actual paying customers get hosed by any factory dealership....period. I sort of knew I'd get screwed by going to the dealers service department, but after getting my regular maintenances done by Sears for several years, I figured I'd let Toyota check out the car now that I am on the threshold of 100k miles. Well screw me they did...after an oil change and replacement of a serpentine belt ($25 bucks at Pep Boys and a 15 minute job) I get a call that my car is ready after 1 hour with a bill of nearly $300. Here's how they get you ... Rather than charge you actual labor one they are into your car, they have a menu of set prices for anything additional that you approve. In other words, instead of doing the 15 minute belt change while the oil is draining, they charge you the menu price for the belt chance (including 1 hr. Labor) as if they couldn't do the work during the oil change. If I wanted the diagnostic check on the systems, well the menu has that as an additional $70 to plug a couple probes and run the engine for 5 minutes. Rather than a typical mechanic that charges actual labor ( in my case 1 hr.) Toyota's "menu pricing" enables them to double or triple up on labor costs by not giving you any break on combined tasks. And don't bother trying to get an explanation, they're invoice is more confusing than a phone bill and they look at you like your a moron if you point out the obvious labor gouging. So the bottom line is this.... A union mechanics shop where the mechanics expect to make $150k a year has no choice but to screw every paying customer outside of warranty work that can be charged back to Toyota. Never.....I repeat, never will I return to this rip-off operation. read more

cashed a used RAV 4 25k the entire suspension and breaks needed to replacing. they said all the maintenance was done at your dealer which means your people missed about 15 viable problems to the truck and they never even fixed the trailing arm recall. the tires were all dry rotted. So 8k later in repairs then I call the parts the department to try and get a camber bolt the guy says you don't even sell those it's not a common problem. And they are selling stolen goods out the back because I bought and a super cheap and discounted auto start out of there the day I got the car There and paid the guy in the he had me part as far as I could from the cameras but and handshake slice the money into his hand I still have his number too. If you would like it. I suggest if you buy a used car have them take off the tires and check the bottom because my Rav 4 was so clean the inside and engine look basically looked brand new but have the plugs were burnt , the calibers pads locked up the 2nd weeks of me having it and the first day it snowed the trailing arms basically break off leading to the discovery of the the ball joints control arms and the shocks basically completely gone. I just want to know who inspects your cars so I can make sure he loses his license. Its actually disgusting how much so many people dropped the ball on one car which raises alot questions. If u would love to chat further or at least due something about the clowns selling the stolen auto starts my email is Purpl3retroz@icloud.com and I live 10 mins from the dealership id I gladly get TAIYM NADER brought to justice he lied basically about everything. read more

I could not have been happier with my experience at Oak Lawn Toyota. I just bought a beautiful 05 Prius that I absolutely love. I came to the dealership very nervous because I had never purchased a car before, and I didn't know what I was doing. But I immediately felt at ease with my used car salesman, Matt Murphy. He was the exact opposite of the stereotypical used car salesman. He was completely honest with me, and recommended certain warranties as well as things I could save money on by skipping. I asked him all sorts of questions that I'm sure were naive, but he never once made me feel dumb. He was very thorough with his explanations about everything, and he put absolutely no pressure on me. In fact, he recommended that I go home and think about it over the weekend and not feel rushed with a decision. He was amazing. When I returned to buy my Prius, the dealership had it looking brand new. Matt patiently walked me through the buying process, and the accountant explained exactly what I would be paying without talking over my head. In just a short amount of time I drove away as a super happy owner of a sweet new car--they even took care of registering my plates for me! Matt turned me into a life-long customer of his by his helpfulness, patience, and honesty. Coming away from the experience, I am super grateful to have worked with him and it's a relief to know that there is a dealership and salesman that I can trust if I ever need to go back. read more

Just bought car number 7 from Oak Lawn Toyota. The only 7 cars I have owned have come from this dealer. No need for me to even consider going anywhere else as I have had nothing but great experiences. I live in Chicago Heights and work in Tinley Park and pass several dealerships and service departments to both buy and service my cars at Oak Lawn Toyota. This past time we arrived at the dealership around 6pm. Bob Spee was working with another customer, but took a minute to break away and show us where the 3 different Sienna's were on the lot so we could check them out. After looking at the cars we met with Bob and he thoroughly went through our options. Anyone who writes on this site they they felt rushed or not paid attention to did not work with Bob Spee! We spent the next several hours looking at all of our options. We ended up making a decision just after 9pm. The dealership closed at 9pm on that day. Jason from the finance department stayed late to work with us as did the general manager. We ended up finishing up around 10:30pm. This is the kind of experience you will have at Oak Lawn Toyota. They could have easily told us to come back tomorrow, but they treated us like family instead. Ronnie Colosimo, the owner of Oak Lawn Toyota is also a class act. He is a great dealer,but an even better man. Look him up, he is active in the community and works to make the world a better place. Get over to Oak Lawn Toyota today! read more

THE best car buying experience of my LIFE ! Walked in after 7pm on a Wednesday night to begin car shopping. It was going to be the first stop in succession of stops over the next several days/weeks at many dealers of all makes. We walked in with a deal we wanted on a car we needed and they did it for us, BETTER ! The car was nicer than we were aiming for and the financial option they proposed was a better deal than we walked in with. When I walked in I was ready to be abused with phoniness, insincerity, and persuasiveness . Instead we got CHRIS SMITH ! I know his name "sounds" fake but HE IS NOT. He greeted us as we walked in , took our proposal, sat down with us, made a few notes, confered with his manager STEVE and came back with a YES and proceeded to explain the details and answer every question. Then, Steve asked if we might be interested in an alternate deal that he thought might appeal to us. They worked out the details for us to review and dang, it was a better deal for us. Every person we met Chris, Steve, Rob treated us with respect. Every single step was surprisingly painless and unexpected. I walked in expecting to do battle and even warned my wife to expect it. Instead, after 9pm the car was prepped,warmed up, gassed up, and we were driving home a new car. If you are shopping for a Toyota, go here and ask for CHRIS SMITH. You won't be disappointed. And I know why...... He's a hockey player. read more

First I didn't want to believe the great stories about the Oak Lawn Toyota dealership. Come on, it's a car dealership. And we all know the bad things that can happen at a car dealership. In the past I was the Managing Partner of the Longhorns Restaurant across the street. In the area there are several Car Dealerships making it difficult to choose the right one. So I made a list and started to hit the ones inside and out of the area. Not to my surprise, I understand why no one wants to buy or lease a car. Salesmen that want to rush you, can't give you a straight answer and only interested on how much you can put down on the car and how they can sell you the most expensive package. Not here, Scott Hill immediately asked what I needed, the amount I wanted to pay, payment I wanted to make. Then went to work, walking the lot showing me what they had and what each vehicle would cost my budget. I didn't want all the bells and whistles, thinking that Scott wouldn't spend all the time that he did with me but he was building a relationship for future sales. And believe if or not this is what the car industry needs. Imagine if everyone had a car salesman he could trust. Wow! maybe "World Peace". So If you are looking for a New Car, Pre Owned Car or looking to Lease. See Scott Hill, Scott Hill, Scott Hill. I believe if you say something three times you won't forget. read more

I recently decided that it was time to get another car. I was apprehensive about the process having read and heard "horror" stories of other people's experiences. So I kept putting it off. Then I went to Oak Lawn Toyota . Alan Ripley, made the process as painless as possible by addressing my sometime stupid questions and putting me (and my son) at ease. I appreciated the fact that he helped me figure out which vehicle best fit my needs even though that choice was less advantageous to him personally. Finally, when the deal was done, he made sure that everything was transferred from my previous vehicle to the newly purchased one...even items that I had not thought of until I got home like the IPASS, City Sticker and my steering wheel cover. I really appreciated the attention to detail. I work in the Market Research field and my work involves helping manufacturers understand shoppers and the hows, whys, whens and whats of shopping. In my dealings with Oak Lawn Toyota and Alan in particular, they demonstrated that they have a strong understanding of shoppers. They went beyond the transaction and worked to build a relationship. The work I do with shoppers consistently shows that it is that "relationship equity" that keeps bringing customers back. So you're on the right track! read more

Oak Lawn Toyota really is as good as it gets when it comes to a helpful, reliable car dealership! I purchased my first car from them this week and could not believe the great service and attention I was receiving from every member of the Toyota Oak Lawn team. I worked with Bob Spee, an experienced employee at this location, who made sure I was getting the best deal possible while still getting exactly what I wanted. We worked together to make a great decision, and it could not have been a smoother process getting there. These people are PROFESSIONALS who know how to treat a customer. Usually the car buying process can take a full day, but I was in and out of the dealership in a couple of hours, and was working with three team members who were each specialized in their area, from the dealer, to the customer service liaison, to the finance manager - everyone was more than happy to help me and never made me wait unnecessarily for any information to process. Long story short, this is the ONLY place I will ever go to get service done on my car or to purchase another car, hands down! BEST DEALERSHIP AROUND. Respect. genuine compassion, and kindness go a long way, and this dealership does not disappoint. 5 stars! read more

I feel extremely betrayed by OakLawn Toyota I purchased my FIRST financed car from them my salesman Mike Henry made the car seem as if it was steal I instantly fell in love with it but I had no knowledge of how car notes work I assumed that cars automatically came with warranties since I WAS NOT offered one I knew nothing about warranties 4 months after having the car I made sure I got my oil change on time car was running fine I only drove 5,000 miles and a rod in the motor broke i was told that since I had no warranty which I wasn't aware of I'd be looking at minimum $6,000 n repair cost $6,000 in repairs on a car I only drove for 5,000 miles and owed $10,000 on I made the general manager John Carnivale aware of my situation and he had me tow the car back to oak lawn Toyota kept it there for a week and finally someone called from Toyota and let me know what I told John before he had me tow the car to him that I need a new motor after I got this call I tried contacting John Carnivale the general manager but he refused to contact me. So all in all here I am 21 years of age stuck with terrible credit because I'm not paying $16,000 for a car I drove 5,000 miles and broke down Thanks OakLawn Toyota read more

If you are looking for a NO HASSEL, FRIENDLY dealer this is the place to go. They don't punch on you as soon as you walk in the door like other dealers.They let you browse and look around before coming up to you to see what you are looking for. Which is a great feeling. This is my 3rd Toyota purchase from Oak Lawn and I wouldn't go any where else. They beat the Carmax New Car price and found the car I was looking for, Steve Barrix is the BEST salesman...very friendly and conciderate, he makes buying a car fun, with no stress. He make the whole purchase go smoothly from the sale, to the extras and finance department. Everyone there is great to work with. I think this dealership should get 10 STARS. I recommend Oak Lawn to all my friends and family as they are the best dealership out there. Their service department is also top notch, very friendly and helpful staff. Never had a problem with getting my cars serviced in the past. They make future recomendations for service work and don't pressure to have it done on the spot unless it's a safety problem. They look out for you and your car. Great Job Again Oak LAwn Toyota and everyone there. It's always a pleasure to come back to see you. read more

I just purchased my 3rd car from Oak Lawn Toyota and a swear, the experience just keeps getting better and better. Dominik Gibek, has been the point man on my last 2 purchases and let me tell you, if you get him...you are in for great customer service. He makes sure to go over every detail on the vehicle that you are choosing. He listens to what you want and there is no pressure. He even follows up in a couple of days to make sure you are satisfied and understand all the features that the vehicle has and will answer any questions that may pop up after you left the dealership. The finance guys at Oak Lawn are great. They will work with you to get to the number you can afford...the best part is, you know when you drive off that lot 99.99% all financing issues were taken care of and there won't be that last minute call saying comeback we have to restructure the deal. I have dealt with 2 other dealerships in my life....I will never go back to them. With their great customer service, outstanding service department Oak Lawn Toyota has won my loyalty for life. read more

I have had several bad experiences with the Oak Lawn Toyota service department. I took my 2018 camry in on August 12, 2019 for an oil change. After the work was done I got in my car and started to drive home and noticed an abnormal amount of noise coming from the engine. I drove about three blocks from the dealership and decided to return to find out why the engine was so loud. The service rep opened the hood and come the find out that the technician fail to clip down the air filter housing and as a result broke off another clip in the engine compartment. They tried to glue the clip back in place and left the trash from the glue in the engine compartment . The glue didn't hold and I had to return their again. Needless to say I was Furious that they would leave their trash in my cars engine compartment instead of discarding it in their trash cans. I spoke to the manager of the facility John C. and explained to him why I'm Never doing business with them again. The service department at Oak Lawn is the worst I've ever been to and won't be returning. read more