Wow! I just purchased a car from Kelly Nissan, and would describe the experience as outstanding on many levels. My salesperson was courteous, knowledgeable, and efficient. The finance staff person was helpful and organized. Thanks for a good day - and for a delightful contrast in terms of the staff at other dealerships. read more

Horrible and deceptive practices! I spoke with salesmen Jorge over the phone. Gave him all of my information, including did the credit application over the internet. I explained that I did not want to come in and waste both time and money if the deal was not what I was looking for. I explained exactly what deal I was looking for and that I would be paying for a uber so I would not come unless it was for sure. He took all my information ran a check and said yes the deal was possible. Only for me to come in and the quote me a completely different note $400 over what I was looking for. He smiled and laughed and said that banks were closing. Which he already knew before pressuring to come in. So I wasted about $70 there and back on transportation. Horrible read more

Kelly Nissan - Me frustrated waiting on a uber as the salesmen walks back and forth smiling - Car Dealers Near Me - Oak Lawn, Illinois

Service department has operational, follow up and delivery issues. Service was performed without my consent and prices are much higher than Nissan original parts. Find another Nissan dealer. read more

I rarely leave reviews but i'm so disappointed and feel like we were scammed. car fax and salesman, Bill , stated no accidents and no damage to certified car we bought. After purchasing car it was clear car was in accident and they would not do anything about it less than 24 hours later. bad service and seems shady to me. This will cost us a couple thousand to repair. Will never go back again. read more

I am finally through with Kelly Nissan on 95th and Evergreen Park Illinois. I've been with them for years referred friends and family to this place. Now I would not send a soul to the place. read more

I paid $215 fee for a mandatory repair estimate. I instead received a 3 minute video. I got no detail pricing on parts or labor costs. I reached out to the repair manager Raul Zaudio but received no response. I have not received a detailed estimate. $215 for a 3 minute video is ridiculous. I was a long time customer and never received such poor customer service. Kelly Nissan has definitely gone downhill. I'm still waiting for a response from them. DO NOT DEAL WITH THEM. read more

Not pleased with their service department- customer service is lacking. When you're spending your money to get quality workmanship, you also expect friendly and caring front office staff to greet you and take time to answer your concerns. read more

Went in with a negative equity trade in and got coerced into financing car I could not afford, regardless of situation and what I was looking to buy from the get go, granted, I should have had came to the table with more cash down but that's not my complaint -- salesmen were very sneaky and did not fully explain all of the details. Understand, EV that came with rebate was what was "doable" for my situation, a month or 2 passes and salesmen basically "laugh" at me with no advice or help to adjust or make right. Unfortunately, I know all was on me. I should've been smarter or asked for questions but as for empathy or care for customers they will just sell or do whatever to get that sale and signature. So that's my main complaint is no compassion and care to actually helping out people in need or doing what's RIGHT. Thought Kelly was a good family owned business as my aunt had previously worked there for years--which is what brought my business there. Now trapped into this new auto loan/vehicle and will have to reep the consequences. Team there are a joke and I will do anything in the future to steer ANYONE away from giving Kelly Nissan further business. read more

I brought my car to Kelly Nissan for service. If I could give zero (0) stars, I would. I needed my air conditioner to be repaired. The service department does not communicate with clients. After two days, I called service to check on the progress. They stated that they could not override some computer program so my car was not yet fixed. Another three days passed. I called back on the fifth day and GOT HORRIBLE CUSTOMER SERVICE FROM THE SERVICE DEPARTMENT. None of the employees stated their name when they answer the phone....for good reason. They do not want the called to know who they spoke to. Major runaround. I finally got to speak with the owner's son, Trevor. He was very nice and polite on the phone. However, he promised me a callback first thing the next morning. TREVOR NEVER CALLED ME BACK. DON'T MAKE FALSE PROMISES TO CUSTOMERS WHEN YOU HAVE NO INTENTION OF FULFILLING IT. I finally got an email from my service advisor that the car was ready. When I picked up the car, I was treated very curtly by the african american man at the service counter. I forgot the get my garage door opener out of the rental car so I called service back to arrange to pick it up. The same african american man promised me i could pick it up tomorrow. I asked him his name so there would not be any confusion the next day, HE REFUSED TO TELL ME HIS NAME. I immediately called owner's son Trevor to tell him about my latest interaction with Kelly's RUDE, IGNORANT EMPLOYEES. SO GLAD I DIDN'T BUY MY CAR HERE. I LIVE IN 60655 BUT I WILL TRAVEL TO GERALD NISSAN IN NAPERVILLE FOR GOOD SERVICE. I am looking forward to completing the Nissan survey. Peggy C. read more

I went car shopping by myself...at the end we sat and discusses my intentions the salesman Andy became rude and told me I can take my business elsewhere because I stated that on my next visit I felt more comfortable having a male accompanying me. This was not my first car experience and he was naming prices on used cars that were higher than the new cars in their lot? He said things that I questioned as a consumer. He turned beet red and invited me to take my business elsewhere.... I stood up ended this conversation and left. This would have been a cash purchase. Andy lacked communication skills, people and professional demeanor and requires some type of training on how to interact with customers. Mr. Andy you need some good old fashioned home training that the family business you mentioned obviously missed. Learn some people skill and learn how to properly interact with customers. Oh, he also said the fact that I intended to pay CASH means noting to lenders. Rude Mr. Andy just rude. One advice I did take...my business elsewhere, best advice you gave throughout the 15 minutes I spent with you. Thank-you for that. Perspective customers look out for Mr. Andy! 1/2/25. read more

Despite what you may think or what they tell you about the preowned cars having been inspected throughout, forget it. They don't do anything but wash the car. You have to know what you're doing buying a used car from Kelly. The service dept ? They're clueless. OK you've been warned. read more

I just bought a new car Nissan Rogue 2024. Monday 7/22/24 it was late when we start the paperwork. The finance person's attitude was so unprofessional that I told him seems like you are very tired we can finished the paperwork tomorrow. Next day came to get my car and drove it home next day took it back to the dealer cause did not have oil. The oil light was on and car stated shaking. They gave all the excuses. Well, at the time to get my car again I noticed that my car had a scratch on the emblem and reported it. They tried to fix it but did not work. Now for the 3rd time I have to take it back to paint it again. Our sales person was good that's why I'm giving one start. read more

If i could give this place -stars i would My rating would be at 0 I took my car here because i needed a new battery for my key fob & had a cracked rim & had to do a full service. Finding out that they never did a tired rotation at all didnt replace the battery of my key fob & when asked the RUDE ASS guy thats in charged for a refund or to actually do the work that they charged me for All he said was i cant help you We dont do any refunds Shouldnt have this kind off ppl working here When said about the cracked rim why they didnt tell me i had to changed it all he said is they didnt find no crack at all when on the picture u could see it with no problem. I would never come back or recommend this place They should call it ripoff dealership read more

Kelly Nissan - Cracked rim - Car Dealers Near Me - Oak Lawn, Illinois

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Amazing customer service, would recommend any of my family and friends to Kelly Nissan!

Juan Avila helped me out big time, got me a great price for my trade in and was able to lower my interest rate to accommodate my desired monthly payment. read more

I am a busy girl. I had an appointment for 5/24 to get my car in for the 5000 mile oil change. For some reason I was thinking Monday was 5/24 this past week. I told my boss, my engineer,my assistant..don't forget I am off Monday. I take three days off..the weekend and what I thought was 5/24. My assistant dutifully comes and says nothing..I take Monday 5/17 off that was supposed to be 5/24. I go to the dealer and I pull in and say I have an appointment at 10am. They take my car and say nothing. I am in the waiting room and it dawns on me I have not seen a direct deposit I see each month so I open my account on line to see that the last transaction I did was Monday the 17th. I am like OH MY GOD. I call my job to make sure the building is ok. I am having a brain hiccup.....how could I have done that so many places and no one corrected me. My assistant was needed to handle a flood ...in multiple units and he was there! My engineer was saved..I was saved... It was God's hand on my life. I asked the service advisor, Eva, at Kelly Nissan when she comes in ..".I came on the wrong day. and you did not say anything" .She smiles..she says Ms P______ we would never turn you away.....!! I am flabbergasted. That is why I rate them 5 stars every time. They could have rejected me..said come back when it is your date!!..but not Kelly Nissan. Thank you for great service all these years. read more

Be really careful if you get additional Service Recommendations for your vehicle after an oil change and inspection. We have a Maxima with 59K, and the service department recommended that we change the timing chain and guides due to a whining noise. Also, the right upper engine mount was torn. Repair was estimated at $3.3K! We took the vehicle to an independent certified mechanic. They kept the car overnight and started it the next morning. No whining noise whatsoever to indicate worn guides for the timing chain. They hooked the vehicle up to a machine. All indications showed perfect timing, and no whining noise. The upper engine mount was inspected and no tears were found. I called the Kelly service advisor, F.H. , and he said they just go by what the mechanic heard, and that's why the mechanic recommended a $3300 repair! Really? My advice to everyone is to know your car, and get a second opinion before you allow any expensive service repairs that seem off. Kelly is way off on this one. read more

My car had a bussing sound ( THAT WOULD NOT STOP EVEN WHEN I TURNED THE CAR OFF) when I returned from a trip so I took it to the nearest Nissan dealership. I figured its serious because when my husband unhooked the battery the bussing sound STOPPED. When I got to Kelly Nissan on 95th they informed me the NEXT appointment was four days later and NOT to drive the car.........The Manager asked me WHO usually service your car............maybe I should take it there??? I said usually, my husband take it to ORLAND PARK NISSAN, But this is an emergency so I brought the car here. THEN I remembered 5 years ago I brought my car to this Keely Nissan for an oil change and the CAR FELLED while it was in the AIR.........OSHA had to be called and I was without my car for a week because of THEIR NEGLIGENCE.. Well I took it to ORLAND NISSAN and they found the problem and ordered the part THE SAME DAY!!!!! I'M VERY DISAPPOINTED AT THE SERVICE I DIDN'T RECEIVED AT KELLY........ Terrible and rude customer service!!! I will contact Nissan corporate Office. read more

I brought my 2016 Altima in for repair due to a loss of acceleration while driving. The car has 40,700 miles on it, is in pristine condition and still under warranty. The mechanic diagnosed a bad brake switch. I already replaced the switch prior to bringing it in and I showed them my recent receipt. They assured me that was the issue and needed to be replaced. I left the dealer and on my way home I experienced the same loss of acceleration and this time it happened while making a turn in the intersection. A quick Google search revealed the CVT transmissions in various Nissans are known for going bad early and the Altimas are the worse offenders. There was a class action law suit due to the faulty CVT's and Nissan ended up extended the warranty to cover the faulty transmissions. But here is the problem. My car was under warranty but Nissan REFUSED to repair or replace my CVT because of a lack of a code! I had a video that I took showing the problem while it happened but that wasn't good enough! So I am suppose to drive this car around and when changing lanes or making turns in the intersection, hope for the best!!!!! These cars are DANGEROUS!!!! The Altima has HUNDREDS OF COMPLAINTS regarding the transmissions malfunctioning. And Nissan will not stand behind these cars! The transmission costs about $4,500 to repair and the dealer had my car for a week and did NOTHING! I had to touch base with them to get an update and when I did it was either the mechanic stepped out to lunch or is test driving a car! A car with 40,000 miles shouldn't be experiencing transmissions problems but Nissan CVT's do! JATCO manufacturers Nissans CVT's and you would think Nissan would either manufacture them themselves like Toyota does, or find a different manufacturer. Buyer BEWARE!!!!!! I WILL NEVER BUY A NISSAN IN MY LIFE. NEVER AGAIN. AND I THANKFULLY JUST SOLD MY ALTIMA. NEVER AGAIN!!!!!! I recently sold the Weather Tech floor mats that were in my Altima. The buyer was driving a 2017 Altima and when I asked him if he had any issues, he told me he has had to take it to a dealer already because car would not accelerate!!! I was astonished to hear a car that had 25k miles and was a 2017 having issues!!! And when I described the problem I had, he stated that's exactly what his car was doing. I feel so bad for these Altima owners who have no idea what most likely will be in store for them! I have since bought a Honda Accord and it's been amazing! read more

Kelly Nissan - Car Dealers Near Me - Oak Lawn, Illinois

I have been working with Kelly Nissan for over 20 years! Salesman Laird and the service team are always courteous and polite. Took my car in for routine service and it's always a great experience. Thank you Kelly Nissan team! read more

I just bought a 2023 Nissan Rogue (brand new, never driven) on 9/24/2023 which was just days ago on a Saturday. Didn't even get to enjoy the vehicle for one full day before it started leaking antifreeze and emitting a burning smell. Didn't notice this until after the dealership closed for the weekend. I took the vehicle right back to the dealers service dept. on Monday and today is Thursday (4 days later). They apparently either don't know what the problem is or can't fix whatever it is. I am VERY disappointed with Kelly Nissan for not standing by their product and allowing me to get another NEW vehicle to replace this one which I asked the sales manager Jerome to allow me to do. I even asked to CANCEL the sale and just refund my down payment which he also would not do. TERRIBLE SERVICE! I am STILL waiting on a call back from Jerome which he assured me he would do. NOTHING! Almost a week later and I have given Kelly Nissan a down payment to purchase a BRAND NEW vehicle that failed me INSTANTLY!! My sister has purchased her vehicle here and also referred myself and her daughter to do so as well. After this, she swears that she will never refer anyone else to Kelly Nissan nor will she ever buy here again. This could have be rectified by simply replacing this faulty vehicle with a NEW 2023 one exactly like the one I purchased but Jerome refused. I am contacting Nissan corporate headquarters to speak with the regional specialist about this dealership and their faulty vehicle. This is my first Nissan but after this experience no one in my family will ever purchase another Nissan because they obviously don't stand by their product and neither does Kelly Nissan. Can't believe I paid money for a 2023 Nissan that I can't drive because it's in the shop.... INSANE! Where is your COMMUNICATION Kelly Nissan? NO ONE has called me to even keep me updated on the vehicle issue. At this point, I would like to speak with the OWNER of Kelly Nissan because the sales manager and service dept. have been a complete and utter failure. read more

If I could do less than one star I would. I came into this dealership (7/28) to get what I thought would just be a bulb replacement for my passenger taillight. I sat in the waiting area for about 45 minutes to be told that the parts needed to fix my taillight needed to be ordered. Two weeks had passed and I hadn't heard anything back from the dealership so I called the service desk. They transferred me to the parts department who confirmed that they had the parts for my car (8/11 at 12:31pm). I had to schedule my appointment 3 weeks out because of prior engagements and the fact that the had limited waiter appointment availability because they're currently renovating. I take off of work to bring my car in on 9/1 to finally be fixed to be told that 1. The parts were never ordered then 2. The parts may have been used on another car because I scheduled so far out. I was confused because were they not ordered OR were they ordered and used on somebody else's car? If they weren't ordered why was it confirmed by the parts department that the parts were in fact there? After a few calls from my mother they informed her that the parts should be there on 9/2 and they'll notify me when they arrive. So I go back to the dealership for the 3rd time to finally get my taillight fixed. Then to be charged a bill with only a 20% discount was crazy especially with all the inconveniences it caused me. It's safe to say that I WON'T be back. Which is sad because this location is literally 10 minutes from my house. They have a few nice people I appreciate but the overall service has been horrible. read more

Extremely disappointed!! This dealership is a total rip off!! I purchased a Key fob from this dealer at a cost of $277, prior to purchase, I was not told the item was non refundable. I ended up using an alternative to get the key fob at a cheaper price. I tried to return the HIGHLY PRICED KEY FOB but they claimed they don't accept returns on electrical items ( I had no idea prior to purchase, if I did, I won't have purchased it). BTW, I tried to return the item within 2 hours of purchase!! THIS DEALERSHIP IS A RIP OFF!!!! I WILL NEVER PATRONIZE THEM!! read more

Austin called me yesterday to tell me he could give me a $20,000 no hassle out the door price for the Kicks. He said in a voicemail he would do "whatever it takes to make it Happe " when letting him know I needed to trade in my current Nissan for $5,000 in order to pay in full for the car today. I went into the dealership and they wouldn't even give me the $5,000 for the trade in despite Austin's 3 calls to me in 2 days verbally securing the investment. read more

Kelly Nissan - Car Dealers Near Me - Oak Lawn, Illinois

do not go if you want your credit hit a gazillion times EVEN AFTER telling them that their idea will not work, credit and insurance wise. i have been sent AT LEAST 5 letters stating my credit was not approved. we were also told that no matter the hits your credit takes, if you purchase a car, it'll only count as 1 hit... that is BS read more

We had an appointment that was made a week before for Saturday at noon to check the engine light. We waited 4 hours for just that, a simple check. It cost around $140. I knew it was going to take a while when I went into the waiting room and every seat was taken, as there were 15+ people waiting around, some who had been there for 5+ hours. We walked over to Target and Portillo's to kill time. Around hour three of waiting, we called to see if we could get an ETA on when it would be done, but they said to check in later. Even when they finally called us in and said they were done, we waited around an extra hour. Why? I have no idea. We won't be coming back to this location again. Our usual mechanic was charging $80 for the same service, and they do it a lot quicker. read more

I made an appointment and had 2 wait two weeks for it, only to get there for and waited for 2 hours with no update. I checked and noticed my car haven't even been pulled into the port. I asked for my car back so I can get back to work and they didn't apologize, didn't offer me another appointment, just dropped my keys in my hand. Poor customer service and I won't be back. Hell no I wouldn't recommend. read more

Came in to buy a new car for my son, worked with Diego Arce and his excitement level made us even more excited. bought a brand new Nissan Sentra SR and i lee both love it. the whole dealership has such an awesome vibe, salespeople, managers, finance guy even the cashier. Everyone made us feel like we where among friends. Would def buy here again. read more

i brought nv-200 Van in for noise in front. they sold me front brake job. then a week later the squealing started again. so i brought van in once again. this time they told me they did not hear anything. then proceeding to tell me it needed a new battery. Also said the brake fluid needed to be flushed. none of this had anything to do with the issue it was brought in for. non the less, before i even returned back to my shop the truck was squealing once again. its a shame that some has to physically find the issue and point it out to maybe have these guys fix it. Maybe, that is a big MAYBE! i even at one point tried to get Thomas the head of depart to step in and it fell on deaf ears. I believe this particular nissan people are incompetent! That being said, if your old and do not want to get your money taken, do not go to this place. luckily I will be able to fix the vehicle myself but some people do not have this luxury! this place gets 0 stars from me Chris V read more

They used to be number one in service.......now I wonder. The Express service was closed (Due to complaints about waiting)now everyone just sits and waits forever when they come for a routine oil change and tire rotation appointment. so far 3hrs waiting.......#$@%^ Unacceptable. I think I'll go up north for service and see if there's a difference. read more

I am currently waiting on my vehicle. I feel like I've been patient. I brought my car in at 9:50 for a 10:00 oil change appointment. It is now 12:21 and STILL no one has told me what's going on with my car. I understand things are slower because of COVID but this is ridiculous!! Two plus hours for an oil change?? Come on!! Then the service clerk who was SUPPOSED to give me information walked right past me! Come on guys. Communication is the key. And sitting in the waiting room while a sales associate goes on a cursing rant about a customer didn't make it any better. I haven't been here since last year and I probably won't be back. I would rather risk a 30 minute oil place than waste two and a half hours plus of my time without any communication. read more

Went in for a oil change and a full vehicle inspection and get home check my fluids and nothing wasn't topped off. I called to let them know but no answer and left a voicemail no one never got back to me until I called back three days later. The service sucks , I talk to the service Mgr about it and told him what happen he said how I know I didn't get a inspection I said because my fluids are still the same so that mean I didn't get a inspection on my vehicle. There was type of competition I haven't even went back to fire them to do my inspection. read more

Kelly Nissan - Car Dealers Near Me - Oak Lawn, Illinois

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Customer service is extremely poor as well as the service department. Received an oil change and left debris and trash inside my car including the previous oil change sticker read more

If I could post 0 stars I would. My short review and experience is that this dealership will take advantage of you and will not take care of you in the event that something goes wrong. I will no longer opt for any services at this dealership nor buy or sell a car with them again. I would not recommend them to anyone. You can find more detailed review below. The dealership is a bit far from my home but I was due for a 100k mile checkup and thought it might be good to give the dealership my business, rather than go to a local 3rd party or the Orland dealership which is closer but not where I bought the vehicle. I ended up opting to get some work done last week with Kelly but ultimately passed on some services that I felt were overcharged (I found several shops that offered the same services for 500-700 less than this dealer quoted). When my car was returned the computer glitched and said certain emissions systems were offline (catalytic converters & oxygen sensor), meaning I could not pass emissions and get my new registration sticker until they were fixed. Registration sticker was due within a few days so I called and made an appointment with the dealership, explaining my problem thoroughly over the phone. Appointment was set for several days later (today/Friday at 1:30 pm)even though month end was closing in and I needed resolved urgently so I could get my sticker. I arrived on time and ready for them to reset and retest my computer to get it back online. Within 15 minutes of arrival I was told not only that they couldn't do the service today but they also wanted to charge me 170 dollars to have the service done, despite the fact that the glitch would have occurred during their recent service and reset of the computer done only a week ago. The cost was obnoxious, especially after seeing that they attempted to gouge me on a few other services just the week before. However, the largest annoyance and the reason I am writing this review is the tremendous waste of time they put me through. There was an appointment made for 1:30 pm, with details listed out of my issues and within 15 minutes of arriving I was told I was going to have to book a new appointment and waste another several hours of my time to get this done. Now I was likely to have to live with an expired sticker until they could "make time" to do the service they were scheduled to do today. I took over an hour off of work just for the drive to the dealership and back. This is not including the time wasted driving back and forth to the emissions tester on multiple occasions before resorting to asking the dealership to kindly fix the issue they had created. All in all I would say I lost 3 - 4 hours of valuable time to this issue, all for nothing to be resolved nor even a moderate attempt to help me resolve. There was no offer to waive the cost or squeeze me in for the computer reprogram that I was scheduled for. The service rep just let me walk out irritated without even an apology. Actually, Mark who was managing the service, seemed annoyed that I was even complaining at all, and never once went out of his way to make me feel like he cared about the inconvenience. He did go "talk" to his manager for about 3 minutes about waiving the cost, just to pacify me and show he "tried something" but as he was walking away he made another comment about not being able to do the service today regardless, which made the gesture seem rather empty, as I knew he had no real desire to help me. Ultimately they came back, without waiving the fee or offering any kind of middle ground solution. Terrible service and the overall experience I had over the course of this week leaves me with the impression that Kelly Nissan will take advantage of you financially; and are completely inconsiderate of their clients dissatisfaction. There are numerous other Nissan dealers around and I would highly suggest opting for another if you need a new car or service to your current vehicle. read more

I figured out if you want to be treated like a valued customer in the service department go to Napleton Nissan in Indiana! My husband and I have been loyal customers to Kelly Nissan for many years. Purchased and leased a total of 5 cars from them. 8 other cars were also purchased and/or leased via our referrals to friends and family. We have had all repair work, including purchasing new batteries and tires with Kelly Nissan. That is why it is so disappointing that the last few service visits were way disrespectful and below expectations! My husband and I purchased batteries for both of our cars in July 2020 at Kelly Nissan. My husband's battery failed in October 2021. Due to the mechanic strike we went to Napleton Nissan in Indiana. They took us right in (without an appointment), treated us with over the top customer service, offered us water, soda, and snacks and promptly replaced the battery at no charge because it was under warranty! We have returned to Napleton Nissan 3 more occasions to have service rendered and again received all the bells and whistles! Last night my car wouldn't start and I had to receive a jump. Today at 9:30am I took my car to Kelly Nissan, explained my battery was purchased in July 2020 and asked if they could check the battery. Eva checked the system and stated that I never purchased a battery from them..it was only charged up. I then mentioned that I have a receipt for purchase and that's when she miraculously found my purchase. She then went on to say that I need an appointment to check the battery (something Auto Zone can do in less than 5 mins). When I asked for a Sat appt she responded with Sat's are really booked and very busy and the next Sat available is in Jan 2022. Then I asked her what is the warranty on my battery. She turned and asked Thomas (who by the way never looked up from his phone to greet or speak or acknowledge me standing there) responded (without checking anything) 5-7 years and would have to be prorated (whatever that means). He did also tell Eva that there are some appts available on Sat Dec 18. Anywho, I also asked her when was the date of my fuel pump replacement and what was the warranty on that. She gave me the date and then walked away to look at some paper work. When she came back to the desk she asked as if she was very annoyed with me (and gave a look like why are you still standing here) "do you need a print out"? I responded by saying I didn't get an answer to the fuel pump warranty question. She then responded to the question and walked away again. There was no "do you need anything else" "have I answered all of your questions".. I promptly got in my vehicle feeling like I was talked down to and basically disturbed or disrupted their day or something. I then directly drove 28 miles to Napleton Nissan in Schererville, IN. When I pulled in they were swamped. Cars were in line waiting to come in and all bays were full. I was greeted by all 3 Service Rep's as if I were their only customer in the building and had won the lottery or something! (Kelly Nissan should send their reps over to shadow so they can know the meaning of customer service.) I told them I needed a battery check. In less than 1 min there was a guy with the battery checker in hand. He checked my battery and gave me the print out and I was on my way home. It took no more than 5 mins for the entire process! I still do not have a clear answer on the warranty for my battery. (Not the 1st time I was given vague and incorrect information by the Kelly Nissan service department.) But all I know is I will no longer recommend Kelly Nissan for new purchases nor pay for their service. And it would take a dire emergency before I use their Service Department ever again. By the way, I see a review from someone else on here that said she came on the wrong day for her appointment but was told by Eva that "we will never turn you away"...wondering if I wasn't valued because of the skin I'm in. Things that make you go hmmmmm. read more

5 star shout out to Thomas in service. I am an outside vendor in the automobile industry and i talked to shops all day long. .I am grateful to be able to work with Thomas today. Thank you for his professionalism and great nature. Keep up the good work !!! read more

These guys are the best!! Ryan does an amazing job with his staff! Andy and Tony will take great care of you and will not hassle you whatsoever. They make buying a new vehicle simple and fun. Highly recommend!! read more

I purchased a warranty on my 2015 Altima when I bought it. I went into their shop to have my AC fixed as it doesn't work. They quoted me $650 to fix a wire, clean out the blower motor (remove 5 screws and blow it with a compressor) and replace the air filter. If that's not fucking ridiculous idk what is. What was the point of buying the warranty? Needless to say I will NEVER BUY A NISSAN AGAIN read more

Kelly Nissan - This is the picture of the wire they sent me. $405 to repair - Car Dealers Near Me - Oak Lawn, Illinois

if I could rate this business, zero stars I would. I visited the dealership today in hopes of leasing a new vehicle for my daughter. We have been through quite an ordeal over the last month, with two vehicles having been totaled at no fault of our own. Sick and tired of the used car market as it currently stands, I decided to go ahead and lease a new vehicle for my daughter. I did all of my research on the dealers website and use their pricing configuration tool to get the deal that I wanted. When I arrived at the dealership, I met a salesman who was very nice and proceeded to show us the car. We took it for a test drive and came back and attempted to close the deal. I informed the sales person that I had done the online pricing tool and I had a really good idea as to what I wanted to pay. He attempted to get the deal as outlined on the web configurator, but when he came back, the price was vastly different. The price was more than double what I had worked out in the configurator. When I questioned where the national discounts were he did not have an answer. He returned the sales manager in an attempt to get closer to the price that I needed to be at. Upon returning he had a lower price, but it was still more than $80 per month higher than the configurator. At which point we discussed it again and I explained that I expect to be in the ballpark and we were not even close. At that point he offered to have the sales manager come over and explain better why the deal was not able to be done. When the sales manager came over, he was very curt and short, and explained that he was already selling the car below invoice, and there was nothing more he would do. When I pointed out that I read very carefully the offer online he indicated that this was the best that he would do and he wasn't going to match his own websites' offer. I mentioned that I find this to be very disruptive and I believe most attorneys would agree. With that he stormed out and muttered God Bless under his breath. Fortunately Hawkinson Nissan was more than happy to take the deal. Beware of Kelly Kean and their practices. Go to Hawkinson it's worth the drive. read more

Worst dealership ever! I went to this dealership to co-sign on a car for someone and they tricked me into being the buyer...not to mention they ran my credit 9 TIMES! I have 9 hard inquiries that appeared on my credit that day! Which drop my credit score tremendously! I was working a lady who then got the finance manager involved. Do not go here! I can not stress that enough! If you are in the market for a Nissan I will recommend going to Hawkason Nissan in Mattson Illinois it's a pretty drive but it's worth it for better service! read more