If I could give this business zero stars then I would…read more Let we start by saying that we have been customers of Nelson Glass before. Now, this was over 10 years ago when, I think, the management was different. Recently, I reached out to them to install another shower glass, and was told that they were very busy but they would be reaching out to me within a week and a half or so. Let me just say it's been over four weeks and I've yet to receive a courtesy call to say that they will be delayed for a measurement. I know that Nelson Glass tends to be quite a bit more expensive than other installers but I thought that their customer service and attention to detail would overcome the price differences. I guess I will never know if their attention to detail is worth their high prices because their customer service has become nonexistent. There are other businesses around Birmingham that value their customer base so I suggest you look around before reaching out to this company.

Broken glass in a 50-year-old interior wooden door was replaced promptly by Nelson Glass. After…read moretheir guys unloaded the door from my pick up, I was directed to the front office for a cost estimate. Minutes later I was given an estimate as to cost and production time. About a week later the door was repaired and ready for pickup. I was particularly pleased that the small wooden mouldings holding the glass in place were not damaged. The door, now reinstalled at my home looks great. Especially important to me is that all of the employees I interacted with were engaged with their tasks but happily gave me time and answered my questions. None of those "insurance regulations prohibit customers in work area signs" either. These guys have been in business for many years and make it look easy to turn out quality work. Locally owned businesses that have long term experienced professional employees are the backbone of the US economy. I am very satisfied with their work and the job cost about half of what I had anticipated.

I had a great experience working with Thomasino Door and Window to fix my garage door. I scheduled…read morean appointment over the phone and the representative explained what to expect in detail! I loved this because I always worry about being overcharged for services. This was not the case with Thomasino. The technician was prompt, friendly, and worked fast. My garage was working perfection no time!

Customer service started off great but that has quickly changed. They were $156 more than the other…read moreplace but with good customer service I was willing to pay. Coming out to measure and look was quick and great customer service then when it came time to check the in stall the guy kept not responding to emails, Was able to call and get everything scheduled. Then install went smooth. It was going up and down so much smoother and quieter than the 20 year old door. Door was installed 4/25/25 them on 5/30/25 it started making a popping sound and seems it is not going up and down the tracks good, I knew it was the weekend but thought if I could leave a vm or send email they could address early Monday morning. VM was full. The website no longer exists as if they didn't renew the URL. No appointments were available Tuesday until I started addressing that nothing could be communicated over weekend then mysteriously one becomes available. Will update after they come back out. A new garage door having problems after a month is huge problem with how expensive they are now. They came back out claimed it was the paint heating up causing the popping. That is absolutely no true since it happens in below freezing temps to almost 100 degrees. My 20 year old garage door never popped like this. The popping has become louder as time has passed because it is not right and was never made right. Pretty sure they just said let me take advantage of a female . Would never use them again.

Predatory bait-and-switch marketing funnel. Avoid this company…read more DO NOT FALL FOR THEIR $49 PROMOTIONAL TUNE-UP. Red Mountain Garage Doors uses low-cost social media advertising as a predatory lead-generation tactic just to get a foot in your door and hit you with a massive upsell. I booked their $49 tune-up special for my three-car garage (totaling $147). The technician arrived carrying absolutely nothing but a standard can of spray lubricant. He spent a combined total of 5 to 8 minutes for ALL THREE DOORS. He did nothing but spray the rollers and pulleys. When I explicitly asked him to complete a baseline physical inspection of the hardware, checking for loose bolts, nuts, and spring integrity, he flat-out refused, claiming everything was fine. Immediately following his refusal, he tried to pressure me into an estimated $1,600.00 overhaul to replace rollers, pulleys, and bearings that he hadn't even formally tested. To make matters worse, I paid via a mobile card reader, and they promised a receipt and service checklist would be emailed to me immediately. It has been over 48 hours. Despite multiple phone calls to their office and management, they have refused to provide an itemized invoice, a receipt, or a service record. Management dismissed my complaints by claiming a "tune-up" is just a visual look and a spray. However, their website URL structure deliberately uses the terms "tune-up" and "maintenance" interchangeably to deceive consumers into thinking they are paying for actual preventive mechanical service. This is an unprofessional, deceptive operation that refuses to provide basic financial receipts or real mechanical service. I have initiated a chargeback with my credit card company and filed complaints with the Alabama Attorney General's Consumer Protection Division, the BBB of Central Alabama, and the FTC. Avoid them at all costs.

Our garage door is a solid wood monster from the 60's. Alas, over the years the springs had just…read moregiven up the ghost and said enough was enough. Fortunately, we had heard that Red Mountain Garage Doors was the "go to" company for garage door repairs. The young man that came to our home was there exactly on time and within about 1.5 to 2 hours he had our garage door working like new. The service man explained all that he would be doing, gave us a price up front and was very polite. I could not have asked for anything more.

Wow! These folks when above and beyond. I called on Monday and one of the managers was at my house…read morewithin three hours. The service was great - he explained that my spring had broken and he replaced it with a new part. The garage door works great now and it only cost $400, I have no idea if that is a good deal or not.

Excellent service. I was prepared to replace my garage door opener. Turns out, mi e only need a…read morereplacement part. All fixed and ready to go!!!

I wouldn't hire Josh back because he left our house and the keyless entry lock wasn't straight. I…read morehad to call him to come back. He also damaged our door in the drilling process (see photo). He refunded us $25 which he didn't seem happy about.

I called them on Sunday morning to set up an appointment which was made for Tuesday at 9:00 AM,…read morefirst one that day is what he said, so I waited until 9:20 to call and ask where they were at, no answer so I left a voicemail, called back and 9:30 and 9:45, nothing. Left for work and it is now 2:00 PM and still haven't heard a word from them. Very unprofessional, thanks for making me waste a morning waiting on you and now having to waste an afternoon on meeting another company.

A lot of personal changes and stress it brings brings a decline in service. This can be a business…read morethat sometimes struggles with good employees and its demands on equipment is hard. I've used them two occasions in the last 2 years and now can't recommend them. Thanks Jon

Jon addressed all of our concerns and handled the issues in a very timely and professional manner.read more