If I could give more stars, I would! My husband was recently…read moreenrolled in Primrose Day Club. It has been the most positive experience we've had in the 11 years he has been ill. The staff is always energetic and upbeat. Each member is treated like they are extra special. I just had to express my gratitude. It's nice to see my husband smile again. Thank you, Primrose.

Primrose has the most dedicated, caring staff I have ever seen anywhere - and I've been to over 30…read morefacilities; since I am a vendor (musician) and work full-time last few years performing at over two dozen different locations presently throughout N Ca. The facility is built into fully secured, broad open scenic surroundings that permit comfortable strolling around outdoors. They maintain an amazing activity calendar, with a lot of variety, that includes several different performers throughout each week. When asked for recommendations from family members regarding my observations of the many different locations I spend time in (since there are presently about 6 different memory care facilities right now in my route) I enthusiastically share my impressions of Primrose, and encourage them to explore the organization. Yes, like the other review stated - 5 stars isn't enough.

I have been in business 17 years as a private geriatric care manager and think the public deserves…read moreto know how the owners of this assisted living home conducted business. On Friday, June 14, 2024, I toured Serenity Villa with a client of mine, a potential resident. We were shown two available private rooms and agreed to take one and move in on June 20. On 6/18 12:39 PM Maritza (staff) texted to say the room was no longer available for my client. She said Allie could go into a shared space though. I was on vacation so didn't see this text. On 6/19 at 9:59 AM, I called the owner of Serenity Villa, Aida, who said they chose to phone a person who had toured a couple of months ago to let them know someone expressed interest in the room. Apparently that motivated that old lead to hustle over and put down a deposit. The room was given to that person instead of my client! I expressed to Aida that we were very disappointed to lose the room as the caregiver for the potential resident was leaving the state on 6/22 for a two-month period and we were now in a bind to find a new place with one day's notice. She said, "This is a business." I told her I thought reneging was very unprofessional and unethical. She didn't seem to care. She offered a shared room, but my client has not shared a room since college and said no thank you. I suggested to Aida that perhaps the person they gave the private room to could take the shared room instead for two months, and then after my client left, take the private room. Aida was not interested in this arrangement. I was angry at this switch and commented to Aida that she had not even apologized for the change. She didn't think she needed to since "this is a business" and they can do what they wish. FYI: According to the licensing agency for care homes, Community Care Licensing, this building has five type A citations. An "A" citation "is for the most serious type of violation in which there is an immediate risk to the health, safety of personal rights of those in care."

Don't doubt the people at Serenity Villa are truly miracle workers…read more My father lived there the last two months of his life and benefited greatly from all the kind people, thoughtful and attentive care. It's impossible to put to words the comfort Serenity Villa provided during a tender time. I am eternally grateful for the thoughtful and respectful care of my father. Thank you from the bottom of my heart.

my grandmother is so well cared for and I feel very confident that she is well supervised and safe…read morein this environment. I love all the entertainment that comes in throughout the week and how OPEN they are for my grandma to have visitors including her card player friends that stay for a few hours playing cards. The staff is very friendly and the home always seems very very clean.

My grandmother is taken care of at this home and it is by far the best home we have ever found for…read moreher care. She has stayed in a couple of homes as her health has declined and we needed to reevaluate her care and found Wild Rose, we wish we would have found this place to begin with and just had her stay here during the time she needed extra care. Mary the owner is so kind and sweet and the care of all of her residents is her highest priority. Wild Rose feels like a home not an institution, it is lovely and clean and overall simply amazing. I highly recommend Wild Rose to anyone seeking extra help for the elderly loved ones in their lives. And Mary if you ever see this thank you so much for the care you provided for not only our grandmother but for our whole family during her battle with Alzheimer's. Enough thanks can not be given for the exemplary service you and your staff provided.

I was told that this lodge when I inquired has younger independent residents; however, they offer…read moreassisted living and memory care. Residents look old in their photographs. I don't get it. My dad is looking for a permanent place to live where they will take care of him no matter what. Do they throw him out on the street when he gets older (which everyone does) or in-firmed by poor health? Very insensitive director I spoke with. Unbelievable!

I just recently returned to Australia after visiting over 30 communities around the USA. Being a…read moreCEO of a Seniors Living company in Australia, we embarked on a learning journey of the offerings in America. I can honestly say that The Terraces memory care at Fountaingrove Lodge was easily the best memory care offering I have seen in my travels. Kelsey Irmer was a wonderful host and the team were outstanding. The person centred approach to the care for residents along with the fun filled activities, ensured the best outcomes for their residents. Well done to the the team at Oakmont, Fountaingrove and The Terraces for a world class offering.

Good luck if you need a billing statement from this organization. Incredibly disorganized, never…read moreresponded to countless emails or phone calls. Very disappointed - would never recommend to anyone.

My mother in law who just turned 100 years old moved in Brookdale over a year ago now. They have…read morebeen fully staffed since her arrival in February 2023. She is engaged, loved on, and all her need are met daily! The staff is kind, thoughtful and always very helpful. The care staff at Brookdale Chanate is top notch. My mother-in-law now needs memory care, and Wow I'm so impressed with the Clare Bridge team that keep her taken care of, take her out for daily walks, help her engage in sing-a-longs and all together make sure she is living her "best" life!"

My Father was very well cared for by the staff at Arbol rehabilitation center. They were all very…read morekind and supportive to our family during some very difficult times. We are very grateful for their care and definitely recommend this place to anyone needing their services.

I spent 3 weeks in post.Surgical rehabilitation at Arbol. it is a very clean, efficient and modern…read moreestablishment. Both the RN and CNA staffs are efficient and very friendly. The food is good and plentiful. The physical therapy staff is particularly skilled. I was well cared for and my recovery was well attended to.

The Vineyard has really improved since the new company and directors took over. The Executive…read moredirector is always answering questions and communicates with families often. Whenever I visit, the residents are happy and are attended to quickly by the staff. The food is really good and the menu is always changing. The new actvities director is helpful and engaging. I am very happy with the new changes and atmosphere.

Do not consider this place. The management team is horrible. No leadership at all for employers and…read moreit shows in care. This place lacks leadership, not enough staff, no activities, no communication. Place smelled of urine, and feces when residents weren't taken care of. Residents were yelling for help and not one helped them. The front desk is vacant a lot or answered the phone. They promised outings for the residents. I've never seen the bus leave its parking spot in months. They currently have no one running the facility, No licensed person running the facility. We supplied them with a list of complaints that no one ever responded to. After 3 months we moved our loved one from their care. Ask a lot of questions, they sell a good product but in the end they don't produce a good product. Hopefully they get it together if not they should shut down.

As of 1/1/25, Varenna at Fountaingrove in Santa Rosa has decided to mark their old Yelp review page…read moreas inactive and start a new one. I assume they took this action because of 2 unfavorable reviews (one of which I am reposting below) as a means to erase the past and start fresh. Sorry Varenna, it's not going to be that easy. A quick update to my earlier review below, the restaurant service went from mediocre to horrible over the last almost 2 years, and the food quality has also gotten considerably worse. I realize that Varenna is undoubtedly having staffing problems with the restaurant as are most eating establishments, but perhaps you should make some changes to the employee pay and allow tipping to attract employees who will stay with the company for more than a month or two. Most elderly people are more than happy to tip and tip very well for great service. Here is my previous review. Varenna is probably one of (if not the nicest) retirement centers in the entire Bay Area. The facility is 1st class with a beautiful setting, and a staff that is very attentive to all of your needs. So, you're probably wondering why I didn't leave a 5 star review, right? Well, if you visit their web site, they have a video describing the dining room, and an interview with their executive chef who goes into great detail about sourcing out locally fresh seasonal ingredients for their 5 star dining experience. In reality, the food is mediocre at best, more along the lines of what you might find at a Denny's restaurant. My parents moved to Varenna several months ago and overall, they're happy with their choice. As you can imagine, the place is very expensive like most retirement centers. Besides the monthly fees of around $10,000, you have to buy your apartment, which at Varenna starts at around $400,000 for a studio to well over 1.5 million for the larger suites. For those of us fortunate enough to have saved a nice nest egg for our retirement, this isn't a bad way to go. My parents like most elderly people can take care of most of their own needs, but meal preparation and eating right sometimes takes a back burner to everything else in life. So elderly people who can afford to live in Varenna generally have a very selective pallet. They know what fine dining is, and have experienced the best restaurants the bay area has to offer. What they're getting at Varenna is not what they're accustomed to. I remember the week my parents moved into Varenna, and as I drove to the main entrance, I noticed 2 semi trucks on the side on the main building unloading goods. Normally I wouldn't think much of this, but these 2 trucks belonged to a company called Sysco, which is a very large commercial food distributing company. They deliver frozen food to airlines, large restaurant chains (like Denny's) and while their food isn't bad, it's not the kind of food you get in a high end restaurant that sources out local fresh ingredients. I've eaten in the dining room with my parents at the restaurant in Varenna perhaps a dozen times, and some meals are very good, while others are really horrible. Bad meals that come to mind are a Caesar salad that was obviously made with bagged/pre-chopped Romaine lettuce that was turning brown, meat balls that were still a little frozen insides because they hadn't been microwaved long enough, all of their seafood dishes are frozen, which is ironic because fresh halibut and salmon are in season right now and plentiful, and they can't seem to find it anywhere. Hamburgers are generally dry and over-done, and my father complained about a skirt steak they served him last week, and it was so tough he couldn't cut or chew it. The waiter simply took his plate without asking how his uneaten meal was. They have a very limited daily menu, and even though they only have to be sure to have a few ingredients on-hand for that limited number of dishes, they are still frequently out of things. They have a decent wine and beer selection, and they're always out of some of the best wines (hence customers bringing their own bottles and being charged a corkage fee) and almost always out of beers that we want to order. I could go on, but you get my point. I'm writing this mini-novel not to inflict any kind of reputational damage on the staff or the facility, only to make them aware of a problem that absolutely should not exist. Most elderly people are too nice to complain about the food, but they talk amongst themselves and most agree, the food isn't great and it should be. Out in the real world, if they paid for an expensive meal and received this food, they wouldn't return, but that's not a choice they have at Varenna. If there truly is an executive chef at Verenna, fire him/her and hire somebody who knows what the heck they are doing. If there isn't a chef currently, you folks make more than enough money to hire a damn good one from just about anyplace in the world. Give these people their money's worth, and let them enjoy life

My 90 yr old dad was at Mirabel Lodge when we transferred from a private home assisted living…read moresituation until recently when he took a turn for worse and needed Skilled Nursing. The staff is top notch @ Mirabel, Dee and Lori are so easy to work with in getting things for my dads needs and intake manager Josh goes way beyond the call of duty to insure the safety of the residents there. They were all just evacuated from the recent lightening fire to house in Cloverdale, and i needed to bring Josh some shipped items and found that he not only escorted his people there, but moved into the temp housing to make sure everyone was comfortable and didn't feel misplaced. Dad has dementia and was convinced he was on a cruise while @ Mirabel, and always let us know how happy he was there. Kudos to Mirabel! When allowed Mirabel brings in an assortment of musical entertainment for the people to enjoy.

My sister was at Mirabel Lodge for a year. The facility is clean, caregivers were awesome, and she…read moreloved the food. I would reccomend them highly.