I have been in business 17 years as a private geriatric care manager and think the public deserves…read moreto know how the owners of this assisted living home conducted business. On Friday, June 14, 2024, I toured Serenity Villa with a client of mine, a potential resident. We were shown two available private rooms and agreed to take one and move in on June 20. On 6/18 12:39 PM Maritza (staff) texted to say the room was no longer available for my client. She said Allie could go into a shared space though. I was on vacation so didn't see this text. On 6/19 at 9:59 AM, I called the owner of Serenity Villa, Aida, who said they chose to phone a person who had toured a couple of months ago to let them know someone expressed interest in the room. Apparently that motivated that old lead to hustle over and put down a deposit. The room was given to that person instead of my client! I expressed to Aida that we were very disappointed to lose the room as the caregiver for the potential resident was leaving the state on 6/22 for a two-month period and we were now in a bind to find a new place with one day's notice. She said, "This is a business." I told her I thought reneging was very unprofessional and unethical. She didn't seem to care. She offered a shared room, but my client has not shared a room since college and said no thank you. I suggested to Aida that perhaps the person they gave the private room to could take the shared room instead for two months, and then after my client left, take the private room. Aida was not interested in this arrangement. I was angry at this switch and commented to Aida that she had not even apologized for the change. She didn't think she needed to since "this is a business" and they can do what they wish. FYI: According to the licensing agency for care homes, Community Care Licensing, this building has five type A citations. An "A" citation "is for the most serious type of violation in which there is an immediate risk to the health, safety of personal rights of those in care."

Don't doubt the people at Serenity Villa are truly miracle workers…read more My father lived there the last two months of his life and benefited greatly from all the kind people, thoughtful and attentive care. It's impossible to put to words the comfort Serenity Villa provided during a tender time. I am eternally grateful for the thoughtful and respectful care of my father. Thank you from the bottom of my heart.

This facility cared for my husband the last months of his life. The care was so good in concert…read morewith Sutter Hospice. He could not have received better care. The staff was sweet to him and he was very comfortable there. It could not have been better. Thanks to the whole staff!!!

The level of care provided at Burbank Manor was exceptional. My mother spent her last year of life…read moreas a resident at the Manor, the staff was diligent at keeping her clean, well fed and monitored. Arlin was communicative, kind and proactive with making sure my mom was comfortable. My mom required the highest level of care, at Burbank Manor she received it!

My dad has been with Burbank Manor for a little over 2 years. They have taken wonderful care of my…read moredad and they are always in contact with me as I live out of state. I have had therapists and home health go in and they have all told me that that is one of the cleanest and friendly places they have been in. The food is home cooked and my dad is always telling me what he had for dinner and how good it was. They always have him well groomed and send me pictures of him during celebrations or if he is getting a spa day. Eveytime I visit I am greeted like family and he is always happy and well cared for. I highly recommend Burbank Manor.

I can't say enough about the great care my mom received from her caregivers at Right at Home. When…read moreshe recently was hospitalized her caregivers Marie, Kim and Luis all came to visit her along with Carol Brohmer. I know my mom loves her caregivers like they are part of our family. Kathie Monozon

Right at Home has been VERY helpful for us and my 89y.o. legally blind mom who is living in our…read moreattached granny unit. Mom was quite reticent about starting any type of home health but Right at Home has been there for us when we need them and then some! The staff is all very caring and patient. They have flexible scheduling and only a 4hr minimum when they do come for a visit which is great. No weekly or monthly minimums which was very helpful for us. I can highly recommend Right at Home.

This was my first time that I hired caretakers My experience…read morewas nothing less then perfect Kim was readily accessible to comply with my wishes in whatever I needed Every phone call was immediately handled And her caregiver group was experienced and eager to do whatever was asked I would definitely work with Hillendale if ever needed again

I'm incredibly grateful for the love and dedication 24 Hour Caregivers showed every single day…read more Alejandra Valle is truly an amazing caregiver. I would highly recommend 24 Hour Caregivers to anyone looking for trustworthy, compassionate care for their family.

In the Fall of 2008, upon the recommendation of a long-time friend, whose elderly mother moved to…read moreSebastopol from Montana, I moved my very elderly mother-in-law from very unpleasant, crowded nursing home in Oakland to the Live Oak Rest Home, a lovely residential care facility with a small number of residents and a very caring staff. The owner of the facility, Ethel Pruitt, runs a very clean and caring home and we have been very pleased with the Live Oak Rest Home ever since. It is also about half the cost of what the nursing home charged and my mother-in-law, who is now over 100 years old and who suffers from severe dementia, is very comfortable living here.

I have never met a nastier chilling piece of work then the intake women from At Home Nursing…read more Before she left our home in Santa Rosa she promised to send someone the next morning, Nobody came and nobody called. Several years ago I met several nurses who worked for At Home Nursing for a short time. They were wonderful people, however, they also strongly disliked and avoided this same women whenever possible. Why would any owner hire such a person to represent them in public especially to struggling family members.

The quality of caregiver ability and attitude is hit or miss. They had a lot to say about the…read morepeople in charge and the discrepancy in what they earn vs. what is charged. Their coverage isn't reliable at all.

Do to what I consider a breach of trust, I no longer consider the company honorable. My request for…read moreextra care, at my expense was ignored because some one at the Key decided that I do not know what I am doing.

The Key in Santa Rosa, went over and beyond to make sure we received not only the care we needed…read morebut adjusting schedule and personnel to fit our needs. Incredibly responsive and empathetic as well. Easy to highly recommend.

Well if any of you know me I am not a giver of five stars unless you really deserve them…read more Soul works deserves 10 stars. Oh you ask why? First the care that is given to your family is truly from a pure and loving heart. The experiences that Gabriella will bring is truly the best you will find. Clear and transparent communication at all times. Caregivers work very hard to help relieve the family of some of the burdens ,oh yes folks I said it "burdens" that be caused by having to care for a mom,Dad or grandparent. It's tiring and it's OK to get HELP! Soul works is your breath of fresh air to spend time with your loved ones not as the care giver but as the daughter or son. I worried I had failed when I asked for help ,you fail if you don't ask. Soul works is this help, they become part of the quality of care and life you want for your loved one. Reach out share what you see as the best plan of care and let the magic happen.

From the owner: Soul Work Healthcare was created in October 2020, after noticing the huge need for quality…read morecaregivers in Sonoma County.