Annette was amazing. Super quick, great job, as painless as could be. Made me feel relaxed and…read morecomfortable immediately and loved meeting sweet Dexter as well. Highly recommend.

Top level customer service, I was made to feel so comfortable as soon as I stepped in, the nervous…read moreof being a first time sugar client went away immediately. Annette has a big passion for what she does and it shows! Next appointment is already booked :) Dexter was adorable!

Skinplicity is such a gem! Located in a cute, great spot. It smells so relaxing and calming! The…read morestaff is so kind and attentive. I saw Savannah and loved her! I will definitely be back for all my skin needs!

I'm so grateful I found Brooke for sugar waxing. She is so sweet and fun to talk to. She is…read moreefficient and considerate when things get a little hard to bare during the wax XD. I recommend her and Skinplicity for an excellent waxing experience!

I had a great experience here. Naomi did an amazing wax service. Overall 10/10 experience everyone…read moreis so nice, welcoming and helpful. Clarissa at the front desk was so sweet and helpful. Definitely try it out and check out their specials! the studio is very clean, pretty and has all the great details to make you really enjoy your time.

Absolutely wonderful! I went in for my first Brazilian with the sugar scrub. And it was amazing…read more Crystal was awesome and made me feel so at ease with this being the first time getting it done. She was so reassuring and welcoming and super nice. Talking to her was like talking to a girl friend and it was so relaxing. I was super nervous but she made me feel so welcomed. As well as the lady working the front desk when I came in, I didn't catch her name but she was also welcoming and made me feel welcomed. Booked my second appointment and Will definitely be coming back many times.

Don't waste your time or money at this company, they don't care about quality, just quantity in…read moreappointments. My daughter wanted a facial with a dermaplane for her birthday. She normally goes to Muckleshoot spa, but didn't want to travel that far on her one day off for the week, so we decided to try SugaringNYC in Gig Harbor. She made a 1045 appointment on April 16, 2026 through the website. The confirmation email stated 1040 and the dermaplane facial shows as a 60 minute appointment. I dropped her off and she entered the lobby at 10:30. They have no front desk staff so no one greeted her. She waited about five minutes, texted me and said she hasn't seen anybody and wasn't sure what was going on. I told her they were probably in with other appointments and to give it a few more minutes. Around 1049 someone came out and checked out a couple customers that were done and then checked her in. She was brought back to the room by Nevaeh at 1057. She took about 5 minutes to get set up, so now it's approximately 1102. She didn't put a head wrap to protect my daughter's hair nor did she have my daughter takeoff her shirt and put a robe on or at least just put a robe on to protect her clothing. She proceeded to do the shotty facial getting product and oil in my daughter's hair and clothes, the hot towels soaked my daughter's shirt. My daughter called me at 11:41 and said she was outside waiting for me. Now, I'm not a mathematician but if your appointment is at 10:40 your facial doesn't start until 1102 approximately and you're done at about 1035, paid for and out on the sidewalk at 11:41, your appointment was not 60 minutes. Nevaeh seemed frazzled stating that her manager was over booking them and that frazzled energy carried over into the lack of relaxing spa therapy that you're paying for! When my daughter called me to pick her up, I was shocked. She was already done knowing she went in late. She was very upset. Said that it was not a good experience. Said her freshly washed hair was now greasy with oil and product, and her shirt was soaked and had product on it. I immediately called and spoke to Nevaeh which I didn't know it was her. I explained that my daughter just left there from a facial, which was my birthday gift to her, and she was upset and almost in tears. I told her that my daughter's appointment was only 35 minutes to which she argued with me that she was only shorted five minutes. She didn't have anything to say about not putting a headband on or a robe. I asked her about getting a refund and she told me that she was not able to do that. I would have to email the Washington sugaring NYC email to which I did and have to date 5/4/26 have received NO reply. I've called both the Gig Harbor and the Capitol Hill sugaring locations which are owned by the same person and left messages for the manager, which I got employee's that called me back saying that they're not the manager and they'll forward it to the manager. But still have NOT received any return call from a manager with regards to the terrible spa experience. Don't waste your money at this location they clearly do not care about customer satisfaction, or providing a good spa experience. Clearly they only care about making money.

Very professional and FAST, I recommend the Brazilian! The estheticians are always super sweet and…read moremake you feel very comfortable.

So this was my first time getting waxed/sugaring ever. Plus, I hadn't shaved since, like, the…read moreTruman administration, so Betty Lou had her work cut out for her. A hack-saw may have been a better choice, but she weathered through like a champ while taking me from Robin Williams to baby smooth. It gives me such a huge confidence boost! I was nervous but Betty Lou put me at ease right away. It wasn't long before we were laughing together and she even gave me a drink to calm my nerves. She puts on movies and is so engaging and just the warmest, sweetest person I've met. I highly, highly, HIGHLY recommend Sugar Cookie Spa and Betty Lou if you want to get rid of unwanted hair, have it done quickly and professionally, and have fun doing it. I love Betty Lou!!

I would not recommend this place. When booking you get the automated messages about your…read moreappointment being booked and your typical please confirm. On top of this the owner texted me several times from what I am assuming is her personal phone. Per the policy at this place, you have 24 hours to cancel. I work night shift 12 hours and have limited availability when I can do things. I was going to confirm until this morning I received a text message that seemed desperate to me. For a place I thought was doing well I wouldn't anticipate receiving these texts. I went online and cancelled and her is what I had written back to me. Mind you, this is the owner as well. These pictures speak for themselves.

Amazing experience, I came in to get a spray tan before a rave I was going to. The tan looked…read moreamazing and perfect. I felt educated on how to do after care. Amy also made me feel very comfortable! The tan lasted a long time and came off evenly. Will certainly come back before another event. Great place, amazing vibes!

Couldn't be more hateful to have found Amy at NWGLW. Getting a tan in this state is not an easy…read morething to do, and also the older I get the more conscious I am about how much time I spend in the sun. The only problem is- I can't wear shorts/ dresses when I'm glow in the dark white. Cue -Amy with her wonderful spray tan technique. Amy is a sweetheart & amazing at making you look like you just got home from a week in the Caribbean all in under 30min. The spread tan looks natural & so far has been fading pretty evenly. I will be a loyal client for years to come.

I have been going to Erin for sugaring services for 5 months now and would highly recommend her to…read moreeverybody! After a negative sugaring experience a few years ago at another studio, I was hesitant to ever try it again but decided to go for it prior to a Mexico vacation over the summer. I wasn't planning on making it part of my routine, but my first visit went so well that I purchased a 4-visit maintenance pack immediately afterwards. Sugaring of course isn't 100% painless, but I think Erin does a great job at making it as easy as possible. Her studio is very clean, and she puts you at ease during the whole process - it is evident that she knows what she is doing and that she really cares about her work.

I definitely recommend Erin's services. My first time seeing her and I felt like I've been her…read moreclient for years! She was quick, she made it not awkward by holding a conversation with me the whole time. Her prices are average to the service. I will definitely return!!!

Belinda is truly the GREATEST-- so clean, so professional, and you'll feel so comfortable. You'll…read moreprobably even laugh, which is saying a lot if you're there for sugaring!

Belinda gives me amazing results, not to mention because she's so kind and friendly it's so…read moreenjoyable to just chat and catch up with her despite the less enjoyable nature of the Brazilian I receive when I come in. She does an amazing job with the sugaring to make it as painless as possible and keep conversation going to help keep me distracted and comfortable. It's never awkward like sometimes Brazilians can be. My results last way longer than waxing ever did and I'm noticing my hair grow back much thinner every time!

Thank you so so much for everything Mikayla! So, I have been seeing her for a couple years and now…read morethat i am moving i am so sad to leave. She is hands down the best waxer i have been to since i got to WA in 2017. She is super sweet, fast and efficient making your experience less painful. I will miss you!! Wishing you lots happiness and success!

Mikayla is the best! I was so nervous to get a Brazilian done for the first time and she was so…read moreprofessional and easy going. She talked to me the whole time and is super quick. I have been going to her for a few months now and love the results. Highly recommended especially for first timers!!

I've never had such an awful experience with a facialist in my life as I did today. I was scheduled…read morewith Laurinda; I've never met her nor had I been to the spa. When I walked in there was no introduction or greeting, she immediately asked me who I was seeing and I didn't remember her name since it was my first time there. She laughed when I said I didn't know and then asked if I needed the bathroom. I said yes, and turned to my left (which was the treatment room) and her response was extremely condescending about that not being the bathroom. Again, I've never been there. A quick "hello, my name is Laurinda, this is where you will receive your facial today" is all it would've taken. It was a very negative first impression. About ten minutes into the facial treatment she ripped my nose hoop out and claimed she didn't know I had it. It's a large gold hoop, it's very obvious. Most facialist ask me to leave it in because with it out, my skin is technically "open" and it's a liability, so I was relying on her professionalism to handle that request. She didn't apologize but just stated, "If I would've know that was there I'd have asked you to take it out." If she would've introduced herself to me at the start of my appointment and looked at my face, she would've seen my nose hoop. But somehow it was my fault. I'm a little worried that she was less than foot from my face during the treatment and claimed she couldn't see it. Ten minutes later she proceeded to rip out my earring on my right ear. She then blamed that on me (again) saying that my earrings were weird because they had a back post. I'm pretty sure 95% of earrings have posts. She then proceeded (without my permission) to aggressively rub my ears. I asked her to stop because it hurt and she said "I'm trying to feel your earrings to understand what I'm working with." I realized when I got home that my ear was actually bleeding. Overall, the whole experience was extremely uncomfortable and quite frankly painful at times. I regret not leaving sooner. This was a Mother's Day gift and it left me more stressed and upset than when I walked in. When I left the treatment room after getting dressed she was no where to be found. 0/10 for customer service.

Jen is amazing and is so talented at what she does. If you're looking for a spa that cares about…read morethe products/ingredients that they use and the services they provide, then this is the place for you! It's always such a treat when I am able to come in!