It was mammogram time again. I originally scheduled the appointment for July 16 at 12:30 p.m., but…read morea terrible storm hit the area during the wee hours of the morning causing a power outage. I had no power and everything at home was a bit chaotic. I hate canceling appointments on the day of service because it just seems rude to me. However, I had no other choice in this situation. I called and spoke to an appointment desk representative who was kind, sympathetic, and understanding. The storm impacted so many people, and she was understanding. Rescheduling was hassle free. My new appointment date and time was set for today at 11 a.m. Well, I put the wrong time in my phone calendar thinking the new appointment was 12:30 p.m. (like my previous appointment). I showed up at noon! I was so embarrassed and felt badly. Tio, the representative, was so kind and understanding. I apologized profusely. He told me that they would fit me in. I told him I'm willing to wait as it's totally my fault for mixing up the appointment time. The waiting room is gorgeous and relaxing. I waited for less than 5 minutes! The technician, Tracyna (I hope I spelled her name correctly), greeted me with a warm smile and escorted me to the changing room. She was so kind, professional, patient, and understanding. I apologized to her, too. Tracyna was so gracious and welcoming! We chatted for a couple of minutes while she explained the procedures and answered questions. She has a wonderful sense of humor and sweet disposition. The procedure took about 20 minutes. I hugged Tracyna and thanked her for being a wonderful human being. I like her so much that when I'm in the building again, I'm going to stop by to say hello. Now, you know my story. I highly recommend Prime Medical Imaging. If you go, please say hello to Tio and Tracyne for me!

I have had x-rays, CT scans, and MRIs here, and they are always professional. The one concern I…read morehave is that the results seem to "not get to" the ordering doctor. I am not sure how they can remedy this but they certainly need to. My last exam, I had a sticky note on the order with the doctor's name and fax number; however, the doctor never received it, though they said thy faxed it. I had the foresight to call the day before my appointment, to ensure the office had the results. They did not, and I had to have it re-sent to the office. The staff is kind, caring, and thorough, but there seems to be something not quite right about ensuring the results get where they need to. I would recommend a "follow-up" protocol be put into place.

Great place they take you really fast. Very friendly staff. Finished all the tests I had to take.read more

Absolutely horrible had a MRI and report showed inconclusive! Camera wasn't working properly and I…read morewas the one who got blamed ! Unbelievable! Horrible place!

The place was very clean and the ladies at the desk helpful. But the technician I had she was not…read moreat all helpful . I guess my weight turned her off. She didn't even assistance me in getting up off the table and she clearly seen I was having a hard time. I understand Covid but we both was masked plus she had on gloves. She also made a smart remark about my leg fitting in the case for my knee pictures like oh it fits . I was in tremendous pain and she offered no sympathy what so ever as if my fatness was the cause of my rotor cuff complete tear. I finally understood why some Arabian people get discriminated against from the way she discriminated against me a disabled obese person. I'm this way because I can't move around I have complete tears in both knees and my shoulder too so shame on you lady. I have spinal problems too . People act as if obese people want to be that way ask us you just might learn something. But her attitude didn't change even when she seen as a tech my bones bad you may blame the weight fir my knee damage but my shoulder too. If I need more pictures and it's her I will ask for another technician or change my appointment. I was crying by the time the MRI for my shoulder was done she said nothing to me nor help me lift up from the table. I weight 250lbs I'm not huge. But if you are claustrophobic this is the place to come for open MRI just make sure you don't get the Arab lady technician then you will have a good experience.

I was scheduled for an MRI with contrast and my insurance company set the appointment up. So I…read morearrive 15mins early and was asked to fill out the necessary paperwork. When I returned to the desk, the lady asked for my doctors order. I told her that I did not have that but it should've been sent over by my insurance company. She stated she never received it. I, of course asked, how did you set the appointment and know what I need if you don't have my doctors order? Why would that even be acceptable? She had no answer and said she just didn't have it. I immediately got on the phone and called my insurance company so that they could start the process of sending it over via fax and email. While I was waiting at the counter, talking to my insurance company, the assistant at the counter asked, how was I paying? I explained that it was prepaid through my insurance company. She stated that she relayed to them the day prior that prepaid was unaccepted and that I could not present a prepaid virtual card, it would have to be a physical card to prove this payment. I explained that they don't give you a physical card...It's all done electronically and that this is been the process as far as I could remember. She continued to explain that she told my insurance company already. Why not me? I didn't receive a call to relay this info and since I'm the patient and had already paid, I should've been notified of this before driving to the location when my appointment was not approved per their policy. Also, it wasn't mentioned once I gave my name and was asked to fill out the paperwork while requesting that I removed my jewelry at the same time by this same person. So, the frustration was building as I'm waiting on the order to be sent and now I'm thinking about the compiling situation at hand. They don't have the doctors order, they're not accepting my prepaid payment and then she tells me that I'm over the appointment time and I'll have to reschedule... Are you kidding me? I am so upset and in pain, more disappointed in their service and the way they are handling this and treating me. The fact that I never received any personal correspondence from them and in pain at the same time is utterly ridiculous and it's obvious that they have a problem with communication, office staff, management and personal skills. African-American people may be an issue for them as well, as I saw a couple other red flags so be cognizant of these issues before scheduling with them because their handling of patients and insurance companies is very unacceptable. They don't care about the patient, just about their money it seems.

I have had several types of imaging done at Homer Glen Imaging. They are incredibly accommodating,…read morevery professional, incredibly sensitive and very thorough. Ownership is hands-on and incredible. I couldn't recommend this place any more enthusiastically.

Beware! I made an appointment three weeks ago for an ultrasound. I went in today and they never…read morescheduled it!! I had to take hours off of work! They have all my paperwork, but never scheduled it! The ultrasound tech is only there once a month! I would never recommend.

Got an Xray done, staff was really friendly and very helpful! In and out in like 20 minutes, super…read morequick and great experience! Very good quality facility!

I can't say enough about this place! They are always so accommodating, it's a lot cheaper than…read moredoing it through the Hospitals. Everyone is always so nice. it's a clean

I have been to this place many times .The place is very clean. The people are…read more supper nice. I have had Ct scans done along with MRI for many years. I must say that the people that work here .Goes out of their to help a person in need for to what they offer. I have been to other places. And this one blows them away. The people that work here are exceptionally unbelievable. They offer a variety of testing. When you call to make appointment the experience, From start to finish is outstanding. No hassle unlike other places. For the people that work here. Starting with ( Olina R.) to Claudia L. to the senior Technician Eenesto S. to the General Manager Elas M. are so kind and caring. Premiere is the best place that I have ever been to. I will be a patient for years to come. Thanks to all of you for helping me, At a time of need. With great respect to your team. Ken Lewis 9-30-2021

Great clinic that includes all the health services you need such as imaging, assessments, and…read moreregular check ups. Ive been going here for years and now they just opened up a Medical Spa!

One word Excellent staff. Maher explains everything in detail…read more He is very professional and courteous about his work. Yes he understands what you are going through is you are claustrophobic. My personal experience was great. I would not hesitate to recommend Accelerated Open MRI located in Frankfort, IL to anyone. Bonnie S.

This place is great. Maher is truly incredible and got me in for an MRI the same day I called for…read morean appointment. Took care of all the insurance authorizations and called me back within a few hours to get me in. Maher explained everything in detail from start to end. This will be my only go-to for MRI's from now on!

They don't do a decent job. They are late to respond when help is needed and they are mediocre at…read morebest with the patients. They are behind the times with their tech as well. As a physician I will no longer recommend this business to patients in the future. They have also missed fractures on imaging that I have found after the fact. I made a mistake and referred another patient for the first time in years and I am seriously regretting it. And I can see from the other reviews that I am not the only one...

Everyone here was very friendly and helpful. They took care of me and were reassuring. The faculty…read moreis big and clean. Thank you guys