Everything started out fine at this office. I was actually referred here from my dentist ironically. This really has nothing to do with Dr. Hardyks ability as an orthodontist. What is lacking is his administrative staff's competence. My wife switched jobs halfway through my treatment, and obviously her insurance changed as well. You would think this would be as simple as removing our old insurance and billing our new insurance. But instead his office staff continued to act as if we still had the old insurance.... which I told them multiple times we had switched. Then, when I called to make a credit card payment over the phone, they not once but TWICE charged the wrong card after I gave them the complete new card number. Their response was "Is it ok if we use the other one?" After all this, Dr. Hardyk then wanted to be paid in full prior to making my last set of aligners, never agreed to that in my contract. Don't walk, but run from this office. read more

Orthodontist is incredibly rude to his staff in front of his patients. Unprofessional handling of workflow issues. Seems to have a stick up his a**. Don't recommend. read more

A few years ago, I bid on a live auction at the Mothers Of Brentwood brunch! The auction prizes are donations from businesses to help support the community, specifically this one was for children that needed school supplies. I won the auction of one phase of orthodontist treatment through Oakley orthodontist . He donated one complete phase! At the time my daughter was receiving services with a different orthodontist and we were just at the observation period waiting for all her baby teeth to fall out. Changing orthodontists is always an unsettling feeling, but I asked to speak with their financial department and I was told braces could range up to $7,000- $9,000. Through our military insurance, we only had $1,400 left in our account. I saved over $7000 by bidding on the amazing auction with Mothers Of Brentwood brunch! Zoe ended up getting braces with Oakley Orthodontic! After meeting them, switching over was easy! They were actually anxious to get her in that day! I love their location (near food joints) and their office is CLEAN, and child friendly with games for all ages!!! -Carmen Pangelinan read more

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For the year and a half as a patient here for braces! 10/10 recommend! I just got my braces off and I love my results! Thank you Oakley Orthodontics! read more

Oakley Orthodontics - Orthodontists Near Me - Oakley, California

If I could give Dr. Hardyk and his staff 10 Stars that wouldn't even be enough! From the first consultation visit we knew this was a perfect fit for our family, zero pressure! Dr. Hardyk is super kind, understanding really just a class act Dr. A++ His expertise and knowledge shows. The office is very welcoming, modern and clean! We can all appreciate that. I would definitely recommend anyone that is looking to correct an imperfect smile to perfection! We couldn't be any happier with the results. Thank you Dr. Hardyk! read more

Wow more than 2 hr wait ! They don't care! I regret using their service for my daughter's braces would not recommend. read more

Omg every time I come here I alway have to wait just to make a order and never have chicken the worst service ever the last 3 times been the worst I ever had read more

I was told that I come into the office too much despite the staff constantly not cutting my braces wire correctly, thus, my cheek would get scratched all the time (especially while I ate) and be extremely sore. The doctor claimed that my mom will be fined if I exceed going to three non-clinical visits due to an "excessive" amount of visits to the office. I never thought the office could get sick of seeing me as much as I am sick of driving twenty minutes away from my home, especially since braces aren't supposed to be unnecessarily painful. Over time, this orthodontics office has seemed like it has become less professional. I am not the type to leave negative reviews at places, but having a careless doctor with an unaccountable staff is something that people should consider before going to this orthodontics office! read more

I'd had a suspicion for quite some time that my son was going to require braces, despite the fact that both my husband and myself never required any. The dental routine cleaning finally came where his dentist suggested he may need a consultation with an orthodontist. Considering our incredible ongoing experience with our dentist, we were confident in following his recommendation of Dr. Hardyk. We made our appointment for a complimentary consultation, which was very easy with their kind office staff, and had no trouble finding the location following GPS. My son first had X-rays taken and then Dr. Hardyk came in to evaluate him himself, before going over the X-rays, making his recommended treatment plan, and explaining-- both verbally and with video and visual aids--why he recommended what he did, and what experience it was based off of. There was no pressure! He even said he wouldn't be offended if we chose another orthodontist knowing we lived 30+ minutes away, and we should feel free to seek a second opinion although he was confident he was making the right treatment plan for the patient. That sealed it for us! They are very accommodating with financing, offering flexible options ranging from payment plans with a credit card (which receiving treatment!!!), to paying cash in full up front allowing them to pass along the savings from credit card fees off to you to pay the lowest overall price. We opted for the latter, scheduled the date for the installation of his braces on his top and bottom rows of teeth, and paid in full at his appointment. I have never been disappointed in the kindness and knowledge of the entire staff, including Dr. Hardyk himself. At times, staff illnesses and other factors would make appointments very busy with many patients being seen before, during, and after our own appointments. No matter the circumstances, it was always apparent that Dr. Hardyk took the necessary time to evaluate and treat my son, as well as taking time to check in with him--and with me. His knowledge was very consistent and he always gave us all the options, and was willing to work with what worked best for my son. Now his braces are off! So much faster than we anticipated. He is so confident with his brand new smile, and we are proceeding with 100% confidence for my daughter, who now requires braces and an expander, to see Dr. Hardyk for her full treatment. Thank you, Dr. Hardyk!!! read more

Oakley Orthodontics - My son right after his braces were put on in November 2021. - Orthodontists Near Me - Oakley, California

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DR HARDYK AND PART OF HIS STAFF ARE COMPLETELY RUDE AND UNPROFESSIONAL. Every appointment I was kept waiting for up to an hour. They are actually holding my retainer that I paid for hostage. I'll explain... First a little backstory on my experience. I wish I paid attention to the red flags. I went in for clear aligners. The women at the front desk were gossiping about their personal business and about patients. They spoke in a rude manner to a mom that came in with her child, then laughed at her after she left. My next appointment I was kept waiting for 45 minutes. the newly hired assistant was attempting to attach bumps/handle-bars that hold down the aligner. She realized the glued them in the wrong spot. She forcefully was trying to pry them off my teeth. She was getting frustrated. I actually felt bad for her. This was so painful! I finally suggested she get some help. Dr Hardyk was busy so I sat there for twenty minutes. He finallly came over completely annoyed with his assistant. With more forceful prying and pressure Dr Hardyk finally got them removed. There was no apology for making me wait or the pain and discomfort I went through. The constant forceful pressure jerky my jaw around and pressing so hard on the side of my mouth left me with a bruise and jaw pain for a week. A few months later due to illness I called two days before my Monday appointment to reschedule. I went in to pick up more aligners and the front desk did not mention I owed anything. I wasn't expecting them to because I was paid in full. Another appointment, I waited 35 minutes to be seen all the while listening to the front desk gossip. Dr Hardyk was using a very thin, fine sandpaper to file in between teeth. He was not in a good mood. He seemed behind schedule and he was very rushed. He constantly slipped while filing causing severe bleeding. He offered no apology. He actually seemed annoyed that I was bleeding and had to stop to dab the blood. I was swallowing blood. Last appointment I went in to get fitted for my retainer. Of course I waited in the waiting room for 35 minutes and then brought back to a char and waited another 25 minutes. Dr Hardyk examined my teeth and stated they were busy but should have my retainer mailed out by early the following week. He said just continue wearing your aligner. As I was leaving I confirmed with the receptionist that they would mail my retainer to me. (I moved out of the area) The receptionist said yes we will mail it. She then stated it looks like you have a balance of $35 due for a same day cancelation. I said I have never canceled the same day. She looked and said you canceled on Saturday. That's considered a same day cancelation. I explained I never was told that. I said I'm disputing that and to please have Dr Hardyk call me. She said ok. My current aligner cracked and I had to go back to an older aligner. I emailed the office asking where my retainer was and said my bottom teeth are slightly moving now. She replied with you owe $35. If you don't want to pay we will keep your retainer. I was stunned. I asked why didn't Dr Hardyk or someone from the office call me and tell me that? I asked Christiana to forward my email to Dr Hardyk and asked that he call me. In my email I asked will the retainer straighten my bottom teeth out? He has not called and the office hasn't responded to my last email. I hated going to my appointments. It was a revolving door of unprofessional, rude staff and Dentist. I left in pain or with bloody gums. I did let the dentist know about some of my concerns on a visit. He barely acknowledged them. Horrible Dentist! read more

My name is hannah and I am 8 years old.So here's what I haft to say,I love this place sooooo much and I want to stay for the rest of my life! I like it there because they are so nice and not rough with my teeth.I am so great ful to be at Oakley orthodontics . The last is he is very good at explaining things and never leaves me out of the conversation Hannah, age 8 1/2. Brenda, Hannah's mama here. We are so impressed with Oakley orthodontics! I have 2 teenage boys who went through orthodontia with another popular Brentwood Orthodontist. In fact, one is still finishing treatment with just one or two visits remaining. The other practice was recently purchased by someone new. Although they are fine, after almost 6 years of orthodontia we have no relationship with them to speak of. Most of the original staff left over Covid & their office waiting room remained closed to parents/patient only until more recently. They wouldn't even let Hannah in to use the restroom in Spring of 2022 while she waited in the car for an hour for her brother. So, when we were referred elsewhere by our dentist we decided to make the drive to Oakley and try someone new. Boy, am I glad to make the drive. This office is fantastic. They're prompt, gentle, kind and professional. Sometimes it's subtle things that really stand out as differences. This office seems to go out of it way to make every patient feel valued. We're glad we switched. read more

Oakley Orthodontics - Hannah getting started with X-rays - Orthodontists Near Me - Oakley, California

I got my braces off in about a year and a half (maybe even a little less), and now I'm in retainers. The whole process was super smooth and faster than I expected. My teeth are straight and I'm really happy with how everything turned out. read more

If I could give no stars I would! He has a terrible orthodontist, he does terrible work that you will need to go to another office to have corrected. He is disrespectful to his staff, he has an open lawsuit against him from former employees due to how poorly he treats them. I would advise you to go to anywhere else, but this office. read more

Horrible customer service. Doctors and staff are rude and unprofessional. Please don't waste your time .

Wow. I have never encountered a more unprofessional, unethical orthodontist. This doctor though likes to take advantage of kids while charging them $50 in "missed" appointments that were never confirmed. Then he has the audacity to threaten them and make them feel like imbeciles. Everyone should be careful of this man. read more

Oakley Orthodontics - Orthodontists Near Me - Oakley, California

I've been going there for orthodontics for two years now and happy with the results. I Highly suggest Dr Ben. The staff are nice

Don't use this practice for your treatment. Most negative reviews point to the fact that the doctor is rude and that there is a quality control problem and poor customer experience. Unfortunately, I can confirm that this has been my experience as well. It's very hard to switch orthodontist treatment once it has started and if you do switch, it ends up costing you almost double the cost and prolongs your treatment as most orthodontist practices will refuse taking over another doctor's work and would rather start all over. So think carefully before starting with them. read more

Doctor Ben did an amazing job with my treatment. I feel very happy with the results. The staff is always very friendly, cordial and helpful. If you are looking to get braces, this is the place to go!!. read more

My experience in Oakley Orthodontics was more than happy. I would give Oakley Orthodontics 10 STARS + if I could. It's because Dr. Ben successfully have closed teeth gaps that 2 different orthodontists had failed after 5 years trying. I am thinking like Dr. Ben is on another level. With knowledgeable, precise, skillful procedures, he exactly knows where, how to move teeth and close gaps. the Staff is easy to communicate and friendly, too. read more

We have brought our son for years here and always had a great service. My son needed braces and now we are at his final stages. We appreciate Oakley Orthodontics for helping my son. Thank you. read more

Oakley Orthodontics - Orthodontists Near Me - Oakley, California

Recommending based on the doctors attention to detail with his practice. Nice to see him be so accommodating to patient needs without even being asked. It's rare to see Dr's do this anymore. Also teaching his staff how to do even the simplest tasks in the computer system was great. Most doctors normally are like "oh the front staff can handle that". Was great to see. read more

My daughter's treatment was delayed for 4 months without the office notifying me due to issues with insurance. I was not even aware of it till months later that I was bringing her over for "maintenance" appointments! I understand that this is none of your concern (which you explicitly told me several times) that the payment goes to the wrong address and it's taking a long time for insurance company to resolve, but you had to let me know that you are delaying her treatment due to that so that I can take care of it with the credit card and let her get the care she needs to to get. read more

This team takes great care of me and my kids. We got straight, healthy and maintained smiles. Thank you OO!

Dr Hardyk has treated myself and my son for the last few years. we moved out of the area and we take the drive as we would not go anywhere else! Oakley orthodontics is hands down the best place for the whole family to get orthodontic care! Dr. Hardyk has always been honest and caring when it comes to our treatment plans. Our experience here has always been pleasant and The whole team has always been very nice and professional. Thanks for the great work! read more

I am so happy I moved my orthodontist work to this office. Dr. is very knowledgeable, and patient. My progress is feeling/looking much better than the previous experience I had at a regular dental office. I am so glad I got a second opinion. I only have a few more trays! Thank You so much!!! read more

Dr. Hardyk and his staff did an amazing job! 2 1/2 years. Theyre all really nice and got the job done fast read more

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Be careful going to this place, friendly and have switch and bait prices will not honor a quote they provided the doctor rude The assistance are rude and they don't even greet you when you walk in read more

Started my son with orthodontics here when he was 8yrs old for crowding problems in his mouth. Two years later after pallet expander, braces and then retainer, his teeth are as straight as can be and he most likely will not need another round of braces as a teen. We couldn't have asked for a better outcome. Dr Hardyk and his staff were great to work with- everything was explained well, the whole process was smooth. Very happy with Oakley Orthodontics! read more

This was my first time going to an orthodontist and I had an excellent experience here at Oakley Orthodontics. The front desk was very helpful and friendly. Dr. Hardyk and the assistants were very knowledgeable and helpful. They were able to get everything done for me that same day and provided me with all the knowledge and tools I would need. I would for surely recommend this office to anyone looking for an orthodontic office. read more

Oakley Orthodontics - Orthodontists Near Me - Oakley, California

So far so great! I reviewed and took my daughter to Ortho consultations and ended up choosing Oakley Orthodontics. Not chose for location but they are right by home! Since the "application" appointment they have held up with zero problems despite the dentist saying there can be needs to come in sooner for newbie's and assured us that was normal and there were no additional costs, the next appointment will be for band color change and tightening. Very happy with the relaxed but experienced feel of this office (and I work in the dental field) A+ read more

I moved to this area and was recommended by a friend of mine to bring both of my daughters.The place and employees have been excellent. Extremely helpful, friendly, and professional. Doctor is very nice, detailed, and explains everything clearly. My daughters enjoy coming here and like the doctor. In addition, they are very affordable. I highly recommend this place. read more

I am a little hesitant about posting this review especially since I was referred to this Orthodontics office from my primary Dentist. I read all the great reviews and they are definitely right about the GREAT staff especially Jennifer and Erica who I believe manages the front end. The staff in the back are very friendly as well and seem to be very knowledgeable. During my initial consultation, Dr Hardyk was very nice but he seem a bit rushed . I went ahead and decide to do their version of Invislinge. My main reason is because Jennifer was so great in explaining abc answering my questions especially the financial aspect of of given it's not cheap. Fast forward to today. I had my appoint to I guess install my invislinge. The process took about an hour. I'm not sure if it was just an off day for the doctor but he came across as annoyed. It seem very rushed and he seem to have gotten upset when I inadvertently pulled my mouth away when he was grinding the glue or whatever it is to bond the liners. I apologized because I didn't know any better what he was doing as he didn't explain what he was doing exactly and didn't mean to pull away like that. In between the process , he had a quick staff meeting while I rinsed my mouth and brushed. Immediately after he finished the procedure with me and briefly explained. I had questions but was afraid to ask. I made my 6 week follow up appointment and left. I am hoping that my ongoing experience will be better as I am now STUCK for the next 15 months. Again the staff in general is GREAT! I just honestly didn't like the vibe and feeling I got from the doctor. I hope this process goes fast. I'm sure he's a good orthodontist. -------------------------------------------------- UPDATE FROM MY PREVIOUS REVIEW .. Saw Dr.Hardyk today for my 6 week check up and it went well. I honestly think he had a very off day during my initial appointment to have my liners installed. For today's visit , although it was quick , he was very nice and answered my questions w/ o making me feel uncomfortable. He gave me good input on my progress and even recommended what to use for liner cleaner that won't melt my trays/ liners (whatever they are called ) . I updated my review to a 5 because the staff again was very nice and also accommodating especially since I would need to pick up another set of trays before being able to make another check up appointment. I would definitely recommend this place. I had a feeling it was an off day as he initially didn't seem like that type of person / dentist. read more

Dr. Hardyk is great at what he does. He has a genuine concern for his patients and the results which his services provide. My daughter had been his patient for over 2 years and she is happy with him too. He makes everyone feel comfortable and important. I'm looking forward to my ortho journey with this office. read more

I really want to give the office 4 stars because Dr. Hardyk is an awesome orthodontist with tons of experience but the turn around of the office staff holds me back. Since we've been patients with Dr. Hardyk there have been new faces every few months it seems like and most aren't too personable. read more

Luv this Dr. and his staff great office all around. My daughters doing her ortho here, staff is always very nice and welcoming . Office is high tech , very clean. Dr is very sweet! Highly recommend ! read more

Oakley Orthodontics - My jes - Orthodontists Near Me - Oakley, California

We have had a wonderful experience with Dr. Hardyk and Oakley Orthodontics! My daughter's teeth look amazing and even got her braces off a few months ahead of scheduled. He always explained everything thoroughly to myself and my daughter. I have 2 other kids that will be needing braces as well. I will be definitely be using Dr. Hardyk for the rest of my kids. Highly recommend. read more

This place by far is more then 5 stars. Their prices are extremely fair. All the staff is very professional and super helpful. I recommend this place to anyone. I am very impressed read more

Just had the best experience with getting my sons braces. We did the consultation, they happened to have a cancellation and got his braces placed the same day. They were very detailed in explaining the process and the entire staff was friendly. Ariana placed his braces and worked with him the whole time! She was great and very knowledgeable. Overall great experience. Definitely recommended. read more

The doctors and staff are extremely friendly and professional. Very family oriented. Thanks for such a wonderful experience to Dr. Hardyk & his staff :) read more

They are very kind and explain the process with detail. My son had a good experience with braces being put on. The finance department was the greatest. read more

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