Went to Oakley over the weekend as my husband broke his prescription glasses. He was quite discouraged and anxious about this. However, Kyle helped us and we were back out the door in a matter of minutes, all fixed up. He went out of his way and made us feel like if there is ever a problem in the future, we know it will be fixed to the best of their ability. Thanks Kyle from Oakley read more

Excellent manager and staff. Sal and Brandon were very helpful. They assisted my wife with customizing a pair of glasses she wanted as well as Sal assisting me with a pair of glasses for a motorcycle. Sal went above and beyond with helping as well as Brandon with all the customizing and not rushing my wife. Best Oakley store I've ever been to thanks to those two guys. read more

It seems that once you have one pair of Oakley's you are hooked for life. Yes that would describe me amongst many other loyal customers. I have pairs I have had for over 10 years, and the only reason I usually buy more is because the styles change and I just "need" a new pair. The store has a good selection and I ''need'' another pair of glasses that have polarized lenses. The sales person was very knowledgeable and helped me choose a pair. Love the glasses, my only but would be that they leave a slight mark on my right cheek because they rest on it ever so slightly. I have been trying to figure out if the glasses are slightly crooked as this has never happened to me before. Either way I know I can send them back and Oakley will, as they always have, stand by their product. read more

Sal is the guy to see here. He knows the store inside-out and all the latest deals. Every time I've been to this store he has had a great attitude and really cares about what I'm looking for. Whoever hired him, great job! read more

I just left the Oakley store at Woodfield mall and had a great encounter with one of the employees. The customer service at this location is top notch, specifically MATT. I came in with my Oakley's which had a cracked lens asking to purchase replacement lenses. Matt told me that the store didn't carry the lenses that I needed..... Side story, I went to an Oakley store in downtown Chicago and told them the same thing. They gave me a number for customer service and sent me on my way. Well, customer service didn't have the lenses either. Matt actually took the time to look at my glasses, not just give me a number. He determined that I may be eligible for free new lenses based on the warranty. He advised that the lens should not have cracked. Matt called Oakley for me, explained the situation, took my info and shipped the glasses off to be repaired free of charge. Now of course, Oakley must determine that it was a manufacturing error but I can tell you that this Oakley store and specifically Matt have earned my business for life. The only sunglasses I wear are Oakley and just FYI, I live 10min from downtown. I'll make the trip to give Matt my business. read more

I love Oakley products. I fell in love with their sunglasses years ago and have been a loyal customer since. Great goggles for snowboarding, sunglasses, and even great outerwear for the snow. I wouldn't recommend their basic clothing, that's way too expensive for something you can get anywhere, as nothing makes it stand out. I'll always stick to their goggles. Of all the ski-goggles I've tried, these have never fogged up on me with the great ventilation of the Wisdom line...Not to mention the fire iridium looks tight with the reflective burnt orange surface. read more

If I could rate this zero stars I would. In order to review their customer service, I would need to receive some. BF and I have shopped a lot there over the past few years but I refuse to any more. We were not greeted at all. The two young girls working in the store would not even look up from wht they were doing. We asked about a watch. One of the girls walked over, told us it was $2000 and titanium, then walked back to the register. We will not be returning to shop at this store. read more

Overall a decent Oakley Store. Selection here is good, and you are bound to find something cool. Pricewise, this location is ok, but you are better off hitting the Oakley Store in Gurney Mills if you want a real deal. read more

I just left this store and couldn't be happier. The two employees there went way out of their way to help me find a replacement nose pad for a pair of glasses that are not longer available. I left there with my original pair of sunglasses and new nose pads. I will now be shopping there the next time I need sunglasses, even knowing that I need prescription lenses put in. Kudos. read more

Was purchasing 2 pairs of sunglasses for myself and my husband. When we got to the register to pay, apparently both pairs of glasses were priced incorrectly on the floor. Even though it was only a $10 and $5 dollar difference, the store manager refused to honor the price marked. Terrible customer service. Oakley lost out on a $250 purchase that day. I would expect more from a store like Oakley. We will never be back based on our experience. read more

My boyfriend and I went into this store yesterday and had an awesome experience! We were originally in there to buy a case which was easy and stress-fee, no lingering or hovering workers to pressure us. After the purchase, my boyfriend mentioned to the employees that he had bought a pair of Oakleys at the sunglass hut in the mall a few weeks earlier. One of the workers (wish I got his name) brought to our attention about all the different ways my boyfriend could customise his sunglasses. Not only was he knowledgeable and very friendly, he proceeded to clean my boyfriends Oakleys for him and gave him one of their case bags on the house! Thanks for the great experience! read more

The only reason this place is getting one star is because Yelp will not allow me to give none. I went into the mall a few days ago to shop for something for a relative. I happened to walk by the Oakley store and curious about the Sale they had advertised, my friend and I decided to see if they had any snowboard gear on sale. The mall was empty and the store was just as empty. Three female workers were congregating around the register as we walked in. Not one of them greeted us. one was very infatuated with the mirror behind the register, another was sharing her discontent for her evening plans, while the third just meandered aimlessly back and forth. I walked to the table in front of the register, which happened to have the sale items, with the snowboard gear located right behind it. While my friend walked and looked at the female snowboard gear located to the right of the register. Still, no one greeted us. The 'not happy with her night plans' associate walked right past me as I was looking at the goggles that were enclosed in a glass case. My friend asked me how they compared to the current goggles I have. I made the comment 'I do not know how they fit because they are behind the glass, but it would be nice to see them." Ms. "unhappy with night plans' walked by me, still airing her discontent about her night plans, did an about face, and walked past me again, all the while continuing to air her grievances to Ms. "infatuated with her reflection". As I moved about the store, I watched the associates do nothing other than chat amongst themselves. I even walked past the register again to look at a pair of GPS goggles that was on display. I played with the goggles for about 2 minutes, while obnoxiously telling my wife that I had no clue on how to use them. The girls continued to mindlessly chat amongst themselves, except I think at this point all three of them had turned their attention to the mirrors. Oakley makes some great products, and being in the military, I love them even more. If Oakley could only hire associates as reliable as their products, they might have a successful sale model. read more

A bit pricey, but one of the best products available. good location, and good service. Always friendly and helpful. Supposed to be getting an optometrist in store by the end of 2014. FYI, Oakley does do prescription glasses on any of their frames as long as your rx is single vision and not super strong. I never knew that. It is very expensive though, considering they do not discount frames or lens' and do not take insurance. read more

I absolutely love this place and the people who work there. My gf bought me my first pair about three years ago and I've been hooked ever since. Glasses, clothes, accessories I have it all now. The company alone is amazing. I've been to all three locations for Oakley near me, the water tower, gurnee mills and this one at woodfield. I will go to this store eveytime no matter what. Not only does this location have the best selection of product and will soon be the place to customize from top to bottom your own oaks but they have the best people. They are all passionate about what they do and what they sell. They don't care if you spent 20$ on a shirt or 200$ on glasses they care about you as the buyer just coming back and seeing what's new. They are just plain amazing. I am a life time customer of Oakley and of the woodfield location. read more

I love this place. I came in a couple weeks ago to pick up some new frames and immediately the manager Franco comes up and greets me. I only came for one pair of shades and ended up leaving with $500 worth of stuff lol. Great staff, clean store, would definitely recommend shopping here. read more

I am a big fan of oakley I enjoy the variety in what they provide. The managment and sales associates are wonderful and very knowlegable about their products I had a great experience at the oakley store in woodfeild read more

So I went into this store the other day. I had never been there before so I was a little curious what was in there. All you can see in their display windows are sunglasses. So I went in there and noticed I was the only one in there. I was also NOT greeted. There was a heavier set woman at the register. I was looking at the sunglasses and she did not approach me at all or asked if I had any questions. I went up to her and she immediately looked annoyed that I went up to her. So I asked her some questions about the sunglasses. I had no idea oakley store carried ONLY oakley sunglasses. Some of the sunglasses dont even have the oakley brand on them. I asked her if they carried certain brands and she gave me a weird look. I had no idea what brands they carried. I kept askin her questions about different sunglasses and I know she was SOOO ANNOYED with the questions. The look i got from her was, "Do you not know anything about this store??" I have never been in the store since. Very rude ugly woman at the register with bad facial expressions is a combination for disaster. I hope she has left because I do not wanna go in there anymore. read more