This store is attached to the Harlem Irving Plaza, aka the HIP. It's one of the new Nordstrom Racks…read morein the area, and it's a nice store. It's larger than I would have expected from the outside. The women's larger shoe section is a little sad and disappointing, though. Their merchandise fluctuates, obviously, but I think they have a smaller handbag section and not as many watches/stuff in the case as other stores. However, it can be significantly more pleasant to shop--even on the Clear The Rack weekend, the store was relatively (to a few other stores--I went to a few) quiet, and there wasn't much of a line. Parking bites. This little corner of the HIP shares the lot with a Panera, Comcast, Red Robin, and 24 Hour Fitness. Luckily, if you don't find parking above ground there's an underground lot to use, and since it's a mall there's parking at the other end as well as rooftop parking.

Great service. Beautiful choices and worker Dayse was very helpful and kind. Will come again.read more

Somehow lost (or perhaps the woman at the laundromat threw away) the insoles to my daughter's…read moreTsukihoshi shoes and I needed to get some new sneakers right away. The woman showed me to the sizes I needed and showed me a pair, but wasn't able to offer much help--when I mentioned I thought I'd check a bigger size she pointed out but said she needed to go clean up. I guess this is the difference between coming to a place like this and visiting a place like Carrara Children's Shoes, where there's a larger selection and considerably superior service. But I got a cute pair of New Balance shoes for the little one, and it was helpful that the saleswoman mentioned they have a wider toe box than a brand like Nike, which is better for little feet (and it also made me realize why I don't like Nike shoes). They aren't cheap--the shoes were $50--but we were in and out in about 10 minutes.

I took my 9 year old daughter to get gym shoes. The selection was low. Many shelves were completely…read morebare. The kids section is very small and didn't have many shoes in size 3. The selection was scarce. We asked a worker to size her feet but he said he only had a sizer for infants so he eyeballed her shoe size. He was a really nice guy, but seems like this location was very limited. The prices were too high for some of the shoes as well. Also, this location was very dark inside. A lot of the lights weren't on or working. Seems really run down. If I had to guess, I would say this location is close to closing their doors, but if not, then they really should.

The store was spacious and inviting. I enjoyed the ambiance there. I appreciated they had a decent…read moreselection. I generally like DSW shoes stores, because I have thought I got good deals at their stores. I was able to get shoes there that were almost exactly what I wanted at the time. There was ample staff available. They acted in a fun, congenial manner. It seemed like they had a good sense of humor. They had a lot of stuff aside from shoes as well, which I appreciated.

My go-to place to get my daughter new shoes. She hates trying shoes on, but we are always able to…read moreget in and out and find her a pair that she loves! Great selection of mens shoes, too. My husband got some great Teva sandals recently.

Go anyplace else…read more Slow Slow Slow Not helpful Customer service a zero Go elsewhere if you don't want to waste time

Neatly ordered shop and staff was helpful and friendly on my visit. They did not have hiking pants…read morefor women though.

I went to this location a few days ago since my mother lives in the condominium complex near the…read moreplaza. I figured I would find some comfortable shoes for her since she's in her retirement years. I spoke to a woman named Britney who I found to be very passive aggressive and rude . I tried to explain to her that my mother had certain issues with her feet and I figured she would be helpful recommending an appropriate shoe since she should be a "shoe expert". She wasn't helpful, all I got was attitude and she pretty much told me that I should just bring my mother directly to the store. Mind you my mother just had foot surgery and is not able to come physically to the store at this time. I did not appreciate this type of response nor did I appreciate her scattered attention since she decided to be more attentive to some shoes on a cart. I would definitely have a better experience shopping online than dealing with an unprofessional individual who decides to focus on ripping off the tops of shoe boxes. The other sales associate was pretty helpful though. She was definitely more attentive and helpful than this woman I initially tried to get customer service from. She took the initiative to help me and was empathetic in my attempt to look for a comfortable pair of shoes .First time coming here and most likely the last. Not the best experience.

Usually do shopping at 6446 Irving Park... Usually do…read moreshopping at 6446 Irving Park road , IL and last night again CALEB helped me beyond his job and was very professional and courteous . I bought some last week for travel and again last night couple of shoes and CALEB was fantastic in helping me out what I need. Thank you!

The store has an old-school vibe. Michelangelo recommended an orthotic for hallux limitus, and it…read morehelped. Many thanks!

Fabulous service and great follow up. He Is very thorough and if you look at his website you will…read moresee that he is incredibly creative and can make works of art out of Birks - Who knew?!!!

I came in about a week ago and was helped by the wonderful Suzanne. I was truly open to any shoe in…read morethe store but she quickly helped me narrow things down after my fitting. The whole process was really in depth but fun and I enjoyed chatting with her too! I settled on some very cute pink Hoka Cliftons which are a massive upgrade from what I came in wearing. There wasn't any pressure to get something right then but since my chosen color was in stock in my size, I walked out wearing my purchase! Yes, these shoes are expensive but so far they are worth every penny. I will be back for sure when I need my next pair of sneakers.

Julian was helpful, friendly, and patient. He helped me select the right shoes for my activity…read morelevel and foot shape and happily answered all of my questions.

I came into this location to get a pair of work boots. I found a pair on the shelf that was on…read moresale. I confirmed this sale with the manager, but as soon as I went to check out he was nowhere to be found and I was getting charged extra. I was fine to pay original price to begin with but I was lied to and then treated with tons of attitude. Will never give them my business again.

Me and my mom were trying on the shoes，A clerk came over and reminded us to put the shoes back…read morewhere we were. Later, he came to ask again, I said okay, I will. Then when I check out he asked again if I put the shoes back, I said yes, he didn't trust me and go check it. I feel very unsatisfied. We just took one pair of shoes, not a lot, definitely we paid for them. He has very bad attitude, and the same shoes are $15 more than the next store.

I really love this Shoe Carnival store, their place is so amazing and very easy to go to. Their…read morestore is so clean and nice. They are so organized, you can easily find anything you want. Their staff are so helpful and friendly, they are willing to help of their customers. You can always find a good deals, promotions, and also a discount every time you shop at this store. They have so many good selections of shoes, you can get anything in reasonable prices, all of their items are worth buying. I will come back here when I'm in the City. This is probably my favorite shoe store because of their good prices, friendly staff, good quality, awesome service, lots of selection, and also for such a great experience.

I was gifted a pair of boots and did not like the way they felt. Went to this shoe carnival on…read moreBelmont and Cragin to get an exchange for the pair. I called ahead of time and spoke to Crystal. Called back and she remembered me!, got the exchange done with no hesitation!. Professional and well greeted upon arrival. Thank you Crystal for your patience and professionalism!!. I will be coming back for future purchases .

This location really doesn't have a wide selection of running shoes for women. The prices aren't…read morereasonable. Nothing really caught my eye for me to purchase. I went on a Sunday afternoon.. The employees were standing around talking and not assisting customers.

At the time, I purchased a pair of Jordan 4s. I thought the shoes were cool at first, but once I…read moregot them, I was uninterested. I begin to explore seeking professional assistance since I believe I have an impulsive buying habit. The only option open to me is to return the shoes; shortly after completed, the app will generate a bar code and present a list of actual stores around me. I chose it due to the fact that it is close to where I work. I went there during the middle of my lunch break on a weekday and was astonished at how busy it was. this store doesn't have an area devoted to return items, so I had to stand in line with the rest of the people. I estimated that I stood in wait for around 15 minutes. Finally, when it was my turn, the cashier agent asked reasons I was returning, and I told why. She examined the shoes to ensure they hadn't been worn, scanned the bar code, and asked me to swipe the card that I paid with. The issue I didn't have a physical card with me, but because their device supports NFC, it can accept my digital credit card copy and it works perfectly. I didn't have time to tour the store because I needed to hurry back to work. I was irritated that I had to wait so long just to return one item. The only thing I can say is that the return process was made simple.