It was due to the excellent reviews here that I went to Skokie Optical, not realizing that when…read moreRosen took it over it lost all the aspects that made it such a fantastic optical place. They only take appointments here on Mondays, and the lab is no longer being used. We booked our appointments 2 weeks out, only to have someone call us a week before the appointment in August to reschedule to a week later. When we got there, we were warmly welcomed and the optometrist did a decent job. We had decent optical insurance. I used to work in the optical industry many years ago, and I found Rosen's model remarkably similar in its predatory nature. Rather than point us to the frames and lenses that would receive the most coverage through our insurance, the optician pointed us to the most expensive lenses our personal money could buy. We bought 1 pair of single vision lenses and 1 pair of progressives through the insurance, plus 1 pair of single vision lenses out of pocket. After the insurance was applied, the out of pocket for the insurance-paid glasses and those I purchased out of pocket were nearly identical--upwards of $300 each. Tack on another $600 out of pocket for the progressives after insurance was applied and the glasses were $1200+. When I asked the optician to convert the lenses over to what was covered, she argued that the total amount we'd save was a mere $40, which was disingenuous at best because that was the difference in out of pocket cost, per lens, but my insurance covered a higher proportion of the insured lenses than the specialty ones. When I asked what was remarkably better about the upgraded lenses, the optician said "you can see better out of them" with absolutely no further explanation about how, qualitatively, they improved vision. The bonus was when the single vision glasses took over 3 weeks to arrive. When I called to ask about them, they said this was standard timing for all glasses throughout the industry, which I know is false because even 20 years ago with an external lab glasses were delivered within a week unless they were really specialized, like glass trifocals. The progressives took 6 weeks apparently because the first make didn't pass inspection. We will not be back to Rosen and resume our search for an ethical optical place for next year. What a racket.

They handled everything and have a doctor onsite. They have an on-site lab, which is getting very…read morerare these days. I had contacts the same day of my exam and glasses within a couple of days. Eddy and his wife are very friendly make you feel welcome. I couldn't be happier with my new glasses.

I can't recommend Pat and Tammy here. They are kind, experienced, and caring. You'll receive…read moreexcellent service from people that really know what they're doing. A very good local gem of an eye clinic that I highly recommend you check out.

Individualized, excellent care from an independent provider rather than a chain. I have a…read morechallenging refraction, and the lenses I got from New Vision are the best I've had in years. I'm thrilled to be able to see well again, and I felt listened to and cared for throughout the process. Highly recommend.

Pretty neatly organized, clean and staff are nice. Lots of parking available. I found mini perfumes…read moreat great prices.

Service: quick and efficient. The changing room attendant was nice and have directions. The…read morecheckout was quick. Selection: Much better selection here for work clothes than macys. I bought two sweaters, and pants. It was nice to find so much available and that was actually my size and FIT!!!!

I have been a patient here for over 30 years. However, when I became a patient it was a single…read moreoperation by Dr. J. Uyeda. He has since retired and several doctors have taken over the practice. My eye appointment is coming up soon and I will provide an update after my appointment. However, thus far everything has been good. My eyeglasses once ordered always arrived within a week. Although, they will tell you within 2-3 weeks. I have never had to wait that long.

I have been coming here for way too long before it's current owners Dr. Kim and Dr. Lu took over…read more With the two new owners, I'm very happy to say this place has been refreshed and renovated. What is great to see that is consistent from the prior owner is at the doctors are incredibly talented skillful helpful and personable. Dr. Lu is who I usually deal with and she is fantastic for not only myself but my entire family. What I like about her style is that she's very clear concise direct and focused on the health and vision of my eyes. This place continues to have an incredible selection of frames as well for all price points. The entire front office staff is completely different than it was with the prior doctor and that's OK because changes always happened. What I am glad is at the front office staff like their predecessors are super friendly and personable. They're always willing to help and always trying to be accommodating. I truly enjoy coming here because they don't waste my time and they're extremely great at what they do. I have consistently bought frames with lenses here and they are punctual and transparent in pricing and they never try to up charge you or sell you things you don't need. I appreciate this because they don't waste my money. If anyone is looking for an eye doctor and an office that takes insurances and does a good job for your annual checks and cares about your eye health and your vision, This is the place!!!

Great place - friendly and helpful people. Came in for a nose piece for glasses from another place…read moreand they accommodated me completely.

(This experience is from 2025. For some reason I was unable to post it at all by the…read moresystem/company, until now) I was searching for a new eye doctor in January (2025), and so I saw that this place was near my house and had strong reviews. My appointment in January was generally fine. Dr. Patel is considerably more personable, professional, and kind than the staff working in the front. I liked Dr. Patel, she gave me a new prescription, explained that now I need transition lenses and gave me options for getting contact lenses for distance vision and using readers for up close, which is what I opted for. The ladies at the desks upfront are clearly there to insist that customers purchase contacts and glasses through Eye Wellness. I learned a couple years ago- GET YOUR CONTACTS ONLINE!!! They are literally 50% cheaper or more. Same was true for this most recent prescription. They quoted me $250+ for a 6 month supply of monthly lenses. I got them online for $130. And opted to purchase my glasses thru Zeelool, and both of the ladies tried hard to discourage me from doing that. I declined. Fast forward to April, I'm getting migraines. I haven't gotten migraines in quite a while and began the process of elimination to try and figure out what was causing them. When I eliminated my contacts and went back to my old prescription glasses, no more migraines. As I was experimenting I also went back to Eye Wellness to request a follow up for Dr. Patel to double check my prescription because it just didn't feel quite right. My near and distant vision was never as sharp as it should be (as it has been) and this inability to see close unless I have on readers seems strange to me because without any contacts or glasses I see just fine up close. So one of the ladies took the glasses I had with the new prescription, verified the lens was my new prescription (despite them saying Zeelool may mess up my prescription) and proceeded to tell me it takes a couple of weeks to adjust to the new prescription from the "Alice in wonderland" effect. I replied yes but it's been months, and I'm getting migraines. I also explained I do not use my glasses much, I really wear my contacts everyday and use readers. So she made the next available appt which was a week away. I confirmed I wouldn't be charged for this follow up appointment and was given no other instruction. I showed up for my appointment expecting that I would be receiving another eye exam to verify that my original prescription was correct. That was not the case. I was informed by one of the front desk ladies who also does some of the diagnostic tests, that Dr. Patel will need to see me with my glasses to evaluate whether there's an issue with the glasses. I explained (again) that I don't typically wear glasses, I prefer wearing contacts, which are the prescription they wrote for me, so I assumed they were going to reevaluate my eyes and ensure the prescription was correct and that no one told me I needed to bring in my new contact prescription AND my new prescription glasses (that I don't wear). I live literally a 5 minute drive from the place and Dr. Patel was in with another patient so I said I can run and go get both and come back, and she said no we'll have to schedule you on another day, I asked why I couldn't be examined at least then since I waited a week to come in, and haven't been wearing my new prescription to avoid getting migraines, and no one told me I needed to bring them with me to be evaluated. So she went to consult Dr Patel and then said "yea you need to have your glasses with you so she can check the prescription on you". Again completely not getting the fact that I said numerous times I wear contacts normally. I don't even know whether she accurately explained the situation to Dr. Patel, so I can't even fault her in this situation because it was her staff that is responsible for the poor communication and inflexibility that occurred related to this follow up exam. So this front desk woman said the next available appointment is next Wednesday and that's when she could schedule me to come back. I won't be returning to this place as a result of the abrasive attitudes of all of the front of the house ladies working there. I hate to leave a review like this because I really liked Dr Patel, and I do not enjoy giving negative reviews to any women owned business. However, when the attitudes are not welcoming, and there is clearly an effort to suck customers dry by upselling glasses and contacts and discouraging tactics that actually save us money in the current economic conditions, I have to say it.

I called before I came in. I have gargantuan feet and didn't want to waste time going to stores…read morethat didn't carry shoes in my size. The staff were very helpful on the phone so I drove over to check it out. We're heading to Walt Disney World so I wanted to have some great quality shoes to get me through long days. Nancy was really helpful on the phone and so was the guy who originally picked up the phone, and I know Nordstrom usually carries my size even in sneakers so it was worth stopping in. We were off to a bit of a rocky start when I got in. There were a lot of customers and several staff, but nobody said hello or please go here for help or anything. I was annoyed when I noticed a couple staff standing around at the register not doing anything even though they were literally more than a dozen customers in the shoe department, and as I was considering whether to leave or go ask for help an employee asked if I was being helped and said she'd get someone for me. Elise (perhaps Alise?) was incredibly helpful. She picked out a bunch of shoes to try on; I think she brought me about 10 different pair. I'd never tried Hoka before (I've especially been a fan of New Balance and Asics) but these were amazing shoes. They were so cushioned, it felt like I was bouncing on a cloud and could barely feel the steps I was taking. Sold! I really appreciated the help provided and that Elise suggested a couple other options when I mentioned I liked a pair of the Hokas but they felt just a bit snug, and then we found the right pair. I didn't realize they had a cafe here, but there's one just as you enter the doors from the east side of the building. They have a good selection of baby stuff as well, including strollers, which are harder to see in person now that so many people shop online. Nordstrom is my favorite higher end (to me, at least) store and I was glad to have stopped here for my most recent purchase.

I was disappointed with my experience at Nordstrom in Old Orchard…read more My friend was interested in a fragrance and asked if it would be possible to get a sample. The associate simply told us that they don't provide samples, without any explanation or effort to help. What made the experience worse was the attitude -- it felt rude and dismissive, and there was no apology or customer-focused service. I've visited other Nordstrom locations before and have always had great experiences with polite, professional, and attentive staff. That's why this visit was especially disappointing. Customer service is one of the reasons people choose to shop at Nordstrom, and unfortunately, this location did not meet those expectations. I hope management pays attention to the customer experience and provides additional training to ensure guests feel welcomed and respected.

Great experience, walked in today with no appointment to get some new glasses and was greeted and…read morehelped by Michael. Overall very helpful, easy, and quick purchase! Definitely recommend coming in an shopping with Michael!!(:

one of the worst place to walk in to , to the three ladies that work there this includes Meree you…read morethree have zero customer service , my family and i walked in on 07/16/2026 into lenscraft not none of these ladies greated us at the door they instead gave a nasty ass look and went on about their day.. i just want you ladies to know it takes nothing to be nice you work for a lenscraft company acting boogie and paycheck probably dont be shit.... next time act like yall got some training..

The doctorand team are so helpful and the selection is fantastic! They have Tom Ford, Maui Jim and…read morelots of designer frames

Have always had a positive experience coming here. Freddy is fun, personable and knowledgeable. She…read moreadjusted my frames perfectly. Definitely recommend taking a look at this place!

Good service and very great staff. Not a big place but just right. Everything went smooth and…read morethe glasses were ready in a week.

We found this optical shop through Yelp and are so glad we did! We stopped by to ask if they could…read moreadjust a pair of glasses, and the staff was incredibly friendly and helpful. They adjusted the glasses for us at no charge and provided excellent customer service. A wonderful experience and a well-deserved 5-star review. Thank you!

I came in today for another exam and got fitted for a spare pair of glasses. Dr. Fostiak was so…read morevery kind and made me feel comfortable during the exam. We chatted about eye conditions as we grow older, and why Costco is always busy and chaotic. This is the location they moved to from Lincolnwood Town Center. They offer a wide range of selections. The store was clean and organized, and the staff was friendly and helpful. Indoor parking is available, which is a plus.

They screwed up my contact order numerous times. Twice they failed to call or inform me when they…read morearrived. Falsely claiming they did call me, but I showed them my call and text history..not ... they ordered my contacts wrong two times so between my initial exam and getting my order after their screw ups I made over 7 trips. Here's an idea, if after two weeks you don't hear from a client awaiting contacts..try again. Wasted times. It's awful non service. They don't care at all. The optometrists who did a good exam even came out to try to apologize but it was too little too late.