My mother has lived there for 3 years. The care staff is amazing and the food has improved so much…read more We really love it there!

We had 2 family members in this residence and had to move both due to sub-par care…read more The first resident was improperly cared for after a fall and forced to stand on what ultimately was a broken hip. Reports of the incident were then inaccurately reported to the home office. Multiple attempts to work with the home office resulted in no returned phone calls and no corrective action. The point of contact for the family was never notified and the resident had to call directly to reach the family. The second family member was in memory care and moved due to lack of hygiene care and the facilities inability to stop a male resident that continually entered her room and scared her even after multiple requests from the family to care staff. Facilty often had a bad smell unless it was just after cleaning day. Most of the staff were friendly but there have been lots of turnover and they were using contract staff not permanent employees for many roles.

If you are searching for a loved one for an Assisted Living/Memory Care/Personal Care Home in the…read moreMetro Atlanta area, then this is a sure stop for you! Over the past year and a half, I've worked with the owner on a few placements for my Community. In terms of someone who is genuinely there to help, I can attest that she is one of a handful of genuine people I've come across in the Senior Living Industry that does it fully for the Senior in mind. One thing I truly like about their service is their willingness to also come into a Community and enrich the lives of the residents there. They have a "Talk Down Memory Lane" program that truly engages the residents and gives them a chance to talk about something special in their lives. We hosted this at my past Community and I got to learn something new about EVERY resident, and see each resident showcase genuine joy in the item they wish to talk about. It's a modern day "Show & Tell". Another thing about local placement services is that they are hyper attuned to the area you're searching in and will give you the best 2-3 options for your loved one. There are a handful of senior placement services that I would recommend, and this is one of them!

I understand that everyone's medical needs are different, and people will respond to treatment…read moredifferently based on their own needs and experiences. The following is just a screenshot of my experience with this facility. Firstly, this facility was highly recommended and encouraged by Northside Hospital and their doctors during my mother's unfortunate visit before her discharge. It also had good reviews on Google and other outside sources so I was excited that my mother might be going to the best place for her well-being and to get the help she needed. Upon admission to Encompass, they were taking pictures of any injuries, I assume to cover their own liabilities but also took pictures of her genitals, which is illegal I've learned. She had a bad rash from being hospitalized for 2 weeks and having bouts of diarrhea during her stay at Northside Hospital prior. My mother was at Encompass only a week and this rash on her bum, that they took pictures of, was not treated by this facility during her stay. She was only given a shower by the staff once in that week. Other showers were requested but only got towels with no assistance. The nurses had a lackadaisical and dismissive attitude about the bed & chair alarm as well, often sounding off for more than 10 minutes at a time. The nurses didn't check on her often, I was there regularly for more than 5 hours or more and they didn't even poke their head in the door during my visits. The only time they had any interaction with her was at meal times, medicine times, or when the bed alarm was activated. On another visit, her scheduled therapy was listed until 12:30 and I arrived at 12:20 - she was in her room eating lunch at that time. When asked about it, they said they finished early. If she was capable of doing all they asked, they should fill the remaining time doing supplemental exercises or just walking. Physical therapy, of which this facility prides itself on, "5 hours a day" I was told at first, has not been adequate for my mothers' needs. (The 5 hours I was promised quickly became just 1.5 to 3 hours a day after her arrival.) Also, upon taking in a new patient, the doctors just mirror all the medications and oxygen needs that the hospital had administered prior, without their own evaluation of any kind and without viewing a time-chart of when the medicine was last given. I had instructed the hospital to stop giving her certain medications based on her previous list of allergies and reactions to the meds she was given. Upon entering this rehab facility, they just started them all over again without evaluating the need for them. (The list included anti-diarrhea, one for constipation, psychiatric meds, another for sleeping, 3 different antibiotics - antibiotics given for no reason) After confronting the doctor about this, she reluctantly agreed to stop just one of the psychiatric medications they were giving her to calm her down, only based on my complaint. The oxygen was also unnecessary, (she averaged 92) but she was forced to wear it resulting in a open sore in her nostril. I was told several times that the "respiratory therapist" would need to evaluate the need for the o2 but, to my knowledge, no evaluation was done and only physical therapy monitored the o2 level. I would also expect the case worker would've been in touch with me much sooner and would not have to be tracked down after being there 3 days. I called the main line and the lady who answered was snarky and rude, snapping at me saying, "I need your mother's name, you think". The man stationed at the front desk in the evening seemed to be conducting his own side business on the phone, and this front desk job was just a nuisance to him. I requested an early discharge due to many issues with this facility. Upon confirmation of an early discharge, I was told to be there at 10am. I arrived at 9:30am and My mother was still sleeping, breakfast cold. The nurse said they were unable to wake her for PT or breakfast that morning. "What did they give her last night to put her out like that?", I asked the nurse. That was not usual for my mother to be so groggy, especially at 9:30am. Was this a personal attack for seeking an early discharge? I later saw a schedule from her last day stating that she indeed had therapy when she was not present for it. I guess they just billed it to insurance anyway. I suspect there are others that have experienced similar events and have said nothing. Maybe society has become used to being governed by many questionable practices and has become too forgiving of others instead of correcting bad behavior. Maybe they just don't know they're bad. I just wish people knew and wanted to do the right thing.

I'm a 76-year-old woman. Two days after Christmas I slipped from a footstool and landed on a tiled…read morefloor, breaking my hip in two places. Unable to get up, my husband called 911 and I was transported by ambulance to Kennestone hospital. Early the next morning, I underwent surgery to repair my hip. Pending release, I needed to select a rehabilitation facility. The hospital gave us a list of about 10 facilities in the Atlanta area, but the online reviews were largely negative. Fortunately, my family did some fast research, talked to friends about alternative facilities, and Encompass Health and Rehabilitation Hospital of Cumming was the overwhelming recommendation. After several phone calls between my family and Encompass, my surgeon gave me a referral to the Cumming GA facility. A bed opened on New Year's Eve, and I was transported there late that night. The level of care I received was exceptional, and with the treatments from their phenomenal occupational and physical therapists, I was released in 7 days. The entire staff, including medical, therapeutic, and administrative, were excellent. Now at home and with the aid of a wheeled walker plus in-home PT twice a week, I'm continuing to improve. I strongly recommend Encompass Health for anyone requiring similar services due to injury or illness. Go to their comprehensive website (encompasshealth.com) and, if you have any questions, call them at 470-522-4200.

I was a patient at Cumming Health & Rehab recently…read more My overall assessment is that they are the best rehab center I have been in while living in Cumming, GA. Facility is clean & staff cleans rooms, bedding, etc., throughout the day. Therapists are excellent. Patient, polite &, I believe, highly qualified. Staff - nurses, therapists, etc., are friendly & helpful. Food is tasty & plentiful - quality food. Breakfast is light; however, lunch & dinner are full meals. A menu is available in the event you do not want the meal being served - sandwiches, cheeseburgers, chicken salad, etc. My only drawback was a waiting time when calling for assistance. I would not hesitate to go back to Cumming Health & Rehab should I need rehab again. Blanche V Mercaldi

Go visit before you send a loved one here. I wish I had paid more attention to all the warning…read moresigns. This place has the most sub par level of care I have ever seen. The neglect should be a criminal offense for the management. You will find some caring staff members and I appreciate those who did try. Absolutely never send someone you care about here. I had to call 911 just to get him removed due to pure neglect- not just one instance but several. It is absolutely UNSAFE for anyone who actually needs care. I beg anyone who is considering this facility to dig through the reviews and find the ones that are not fake/from staff/from friends and see that my experience is more common than it appears to be at first look.

The food is much better now than it was before they failed their health inspection. The new chef…read moreknows how to actually run a kitchen. The place does need some updating. Memory care is an absolute nightmare. The floor is like fly paper, they do the laundry, but never even turned the clothes right side out and just stuff them in the drawers, and they have one supervisor that they rely on for seven days a week 24 hours a day. That is an impossible job for anyone and they're too cheap to find extra help. There is very little mental stimulation for the people in memory care. I think it's all about the money and they hope the memory care people don't remember any details to report to their family. The staff doesn't even notice a guest walking in at times. All of them are over in the corner, looking at their telephones. I had walked in more than once to find my family member lying on a bed directly on the plastic! No sheets, no blankets no nothing. We also had numerous pieces of jewelry come up missing from the memory care unit. Granted, we shouldn't have had anything expensive there, but still you like to trust the staff.. Say no to their memory if you love the person you're looking to place there!

This place is fabulous. My mother has been a resident for almost 3 years in the independent living…read moreside of the community. This last year during the COVID virus has been challenging for all senior communities. TCW has met the challenges head on, and has been proactive in all areas where needed to continue to keep the residents safe and healthy. From delivering meals directly to each resident, ensuring to screen residents for infection, monitoring and cleanliness, following state mandated guidelines, coordinating that all residents are vaccinated and working daily to keep each resident engaged in the community during a global pandemic, I applaud the staff. There are so.many outstanding and dedicated staff members that have gone above and beyond to ensure the residents quality of life is the best that it can be. In a pandemic, that is no small feat! TCW is a beautiful facility, filled with caring residents. My mother loves this community, the activities, the staff, her lovely apartment and her friends. Just walking in the door, makes you realize that happy residents live here. Thank you TCW staff for all your commitment. So glad that 2020 is over, and the virus pandemic is resolving. You all deserve a metal of honor!

Dr. Rashid and his staff are the best ever!…read more They take care of you, they fit you in when you need last min appt and they take care of your needs. I recommend them for your whole family mom matter what age!

The staff was extremely helpful. They went above and beyond to accommodate me. I would encourage…read moreanyone to visit this location they do a great job.

This place may have been great at one time, but those day are long gone. The food is terrible and…read moreno matter how many complaints they get they do nothing to change it. The staff in the dining hall has an "us against them" attitude. The administration is tone deaf at best, and their care for the residents is nonexistent.

Exceptional service, professional care and genuine, heartfelt compassion -- all describe the…read moresuperior team at Villas of Canterfield. Dusty, Judy and team are unmatched in the area. It's easy to rate them with five stars!

The doctor is very friendly and thorough and the nurses are very helpful and polite. The new…read morepatient paperwork didn't take long at all and I was seen almost immediately after filling out the forms. The facility is kept very neat, clean, and tidy.