I'll start with the positives - - the physical structure, appearance, and upkeep of the facility…read moreseems excellent. Also, the residents seem warm and friendly. Having said that, both of my now-deceased parents lived at Village Park for years. I don't know the exact figure, but they spent literally hundreds of thousands of dollars on the place (which, remember, builds no equity; it's 100% rent out-the-door). For the Four Seasons Hotel level of price they are charging, one would expect astonishing customer service, but that simply isn't the case. The accounting statements/invoices were very often wrong (and, big surprise, always in the favor of the company, not the tenants). Customer services with respect to follow-through and keeping pledges is quite poor, and the level of insouciance overall is off-the-charts. I didn't want to slam the place when my parents were alive, but now that they're gone, I wanted to make it known to others you should expect to pay Ritz-Carlton prices for Motel 6 service.

My parents were one of the first to move to Village Park when it opened seven years ago (and were…read moreeven featured in the promotional video). At first, it was a well-run facility, but in the past three years, things have gone off the rails. The business office is a hot mess - I've had to check every monthly invoice carefully and, unfortunately, found many errors over the past three years (always in their favor). Once I pointed out these "mistakes," it would take multiple emails and phone calls to correct them. It's a shame that such a beautiful facility can't run well. Staff turnover is rampant, the food quality has declined, and I don't trust the general manager at all to ensure monthly invoices are correct. If we were to do it all over again, my parents (who both passed away in late 2023) would not go to Village Park. For more details be sure to read my brother Tim's review on Village Park as well.

My grandmother lived and thrived at this beautiful facility. The building is amazing, but it is…read moretruly the staff who make the difference! I am deeply grateful for the high level of personal attention that was given to her. She made friends and enjoyed many activities - I think her favorite was the live entertainment that came for Wine Down Wednesdays! Her physical and emotional needs were important to every staff member. Simply, everyone - nursing staff, dining staff, concierge, leadership, maintenance, therapist, activity staff, and corporate staff are highly engaged and very caring. Not every day was perfect, but there was always an open door policy and a caring heart. My concerns were always heard and quickly addressed.

Worst place ever for assisted living. They have a lot of amenities but no care for the elderly.read more

This is not a safe place for assisted living. No quality assistance and high price. Residents are…read moretold to call the main phone number if they need assistance to go to the bathroom after hours. Very scary. We moved my parent to Manor Lake Hiclient Flat in Woodstock. It's a 5 star hotel compared to the dump at Atria. spare yourself the agony.

Do not I emphasize do not ever put your loved one in assisted-living! All they want is your money…read more They don't provide the care they say they will. My mother fractured her shoulder and got Covid the same week. they raised her rent $4000 and provided no additional care. Nurse "ratchet" doesn't give a damn neither does the administration. When you try to have conversations with the administration, they tell you maybe you take your loved one somewhere else. No empathy. It was a traumatic experience for my mother and all of us. Stay clear stay clear. Stay clear.

There is everything to love about Regency Personal Care Home! My mom lived at a larger assisted…read moreliving facility for 2 years in an early memory care neighborhood but began to need added security at night (bed rails/ cameras) due to being a fall risk and better staff: resident ratio for oversight during the day due to her impaired mobility. Zoe, the owner, is incredibly responsive, very in tune with the residents, and communicative with us about anything potentially going on with my mom before I even get there to notice which has been just a huge relief to know someone is actually paying attention to the signs of a UTI or anything else that may be going on. She even takes those that are able out occasionally for salon days! The home is only 5 bedrooms with 2 staff during the day and 1 at night so the resident: staff ratio is better than anywhere I've found and certainly better than any assisted living you will find! For someone with dementia, less is more and by less I just mean - less people, less commotion, less vast spaces than assisted living, but much much better care all in a true home environment. With only 4 caretakers, my mom very quickly became familiar with and felt comfortable and safe around them vs constant rotations at assisted living. She is able to sleep in, bed rails can be provided as needed, security cameras with audible alarms to staff during the night, and just less space to worry about oversight or being out of sight to where someone like my mom is less likely to fall. The home had comfy recliners in bedrooms and living rooms so residents can lounge comfortably which is a luxury over assisted living! Lori, the other owner, is a registered nurse and has been really helpful in streamlining medication management and dietary needs for my mom. I'm sure I'm missing a million good things about Regency but it has truly been a very positive experience to see my mom so well rested, so happy, and putting on a little weight - she looks better than she has in a very long time and I know it's due to the level of care and oversight she receives from everyone at Regency. Shout out to the amazing staff - Shereka, Candy, Diki, And Tefanie! It's like a little family there. I highly recommend if you are considering alternative options for your loved one to check this out especially for dementia care vs a memory care unit at assisted living both due to the level of care and the level of comfort and quality of life for your loved one.

I looked for a personal care home for my wife and looked a quite a few and if possible, would give…read more10 stars. I finally selected The Regency Manor in Cumming GA and was so glad I did. This facility is impeccably clean well maintained. Zoe and her staff were truly unbelievable in the loving care that they gave my wife until her final days. I know my wife loved this home since she expressed this numerous times. and her love for Terri and Donna. Although the entire staff is excellent, I need to especially recognize Terri and Donna who are now are a part of our extended family. During her time there, my family and I were always welcomed with open arms and we all felt like family. For anyone that is in the unfortunate position of placing a loved one into a personal care home, look no further, this is the place! Tony Amorose

Mom is 87 years old and moved to Cottonwood from out of town. She asked me to go and check it out…read morefor her. I was extremely impressed with the facility and location, but it was the staff that really made my decision. They are thoughtful, and love all of the residents. Mom could not be happier as she is very social and loves the multitude of activities. She does not drive anymore, but has plenty of opportunities to go wherever she needs. Mom has already made many new friends so she is never lonely. She is constantly saying how happy she is and how she wished she had moved here 10 years ago.

Love living here. Only here 3 weeks and couldn't be happier. Management is outstanding and the…read moreentire staff in every department is very friendly and informative....and willing to help you with all your needs.

Thank you for taking such good care of my mother in law. Everyone is so nice. She made many friends…read morethere and I'm thankful for everyone. Thank you to Rhonda and Rose.