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Oaks Insurance Group

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

Services - Oaks Insurance Group

Car and truck insurance

Life insurance

Homeowner or property

1 More Service

Vehicle

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9 years ago

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Jessica Sawyer - State Farm Insurance Agent - State Farm Logo

Jessica Sawyer - State Farm Insurance Agent

(19 reviews)

This agent has relocated to Idaho. I was having a lot of…read moredifficulty getting Jessica to respond. I noticed on other review sites similar experiences so I stopped by her office. I was told by Maria that Ms. Sawyer had relocated to Idaho. After posting a negative review on Google, Ms. Sawyer began communicating with me regarding my claim. We either spoke on the phone or sent texts. We had scheduled a phone call for 10:00 the morning of January 15th. Here is what the text messages read which were sent the evening before: Jessica: "Our office close at 5pm." Me: " The roofer is running late so we will have to discuss tomorrow since it will be after 5." Jessica: "Okay, that sounds good. When is a good time for me to reach out? " Me: " The times are PST so one hour later in Idaho. 7:30-8:00, 10:00-10:15, 11:45-12:15, Anytime after 3:00." Jessica: "perfect, thank you for sending the times. I will call you at 10 am tomorrow. Have a good evening." The next day at 10:00 am Jessica did not call. I waited a few minutes and called her. I also sent a text. There wasn't any response on my phone. I called again. Later I noticed Jessica had sent an email to me. We had never communicated by email.She sent the email at 9:13 that morning telling me I needed to find a new agent. I didn't receive an explanation. I had an open claim and an agent who wouldn't help me. I was provided with some phone numbers to call so I could change agents and handle my claim. Jessica Sawyer did provide an 800 number to call and sent multiple photos of herself. Neither provided any assistance with my claim. Unacceptable and completely unprofessional

Jessica and her staff are outstanding always follow up with clients and advocate for clients…read moreknowledgeable works to get best coverage for clients at lowest rates she is someone you can trust which is rare in insurance world have been with her since purchasing my house and all my cars. works hard for her clients best in the business

Oaks Insurance Group - autoinsurance - Updated June 2026

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