Love working with every team member in this office they are always making sure you understand all…read moreyour questions. And are always happy to help.

We have been with Irene Henry -State Farm for over 20 years and we cannot say enough Fabulous…read morethings about this State Farm Insurance group!! Irene and her Amazing Staff- Marina, Ramona, Evelyn and more, are so Patient, Understanding and Absolutely a Delight to work with- and as Irene says "We have your Back, we are here for You, like a Good Neighbor" !! Soo True- Thank you, Thank You for the Above and Beyond Service Always :)))

Love Irene Henry and all her staff. They are friendly, always smiling and goes out of their way to…read morehelp.

Best experience at a insurance company office, Nathan is the MAN!!!…read more 100% Recommend!!! Keep up the good work.

Growing up, I always knew who our insurance agent was because my parents met via a blind date, set…read moreup by a friend that was a State Farm agent. So of course when I obtained my drivers license at age 16, I was added to my parents policy. When I moved out, and gained my independence I was able to obtain my own policy. Following an unfortunate accident in 2003, I lost State Farm as my carrier and would soon learn the value of having this insurance company. Fast forward approx. 20 years, I had been using Progressive and was not happy with the rates or the customer service. I decided to try again with State Farm, and after going through the application process online, I was once again with State Farm. A few weeks later Ryan Charlon, the agent of record reached out to make an appt to go over my policies, and ensure I had all the information regarding coverage, price, and all the other products that were available to me. They have a local office. I can go in anytime to talk with someone if needed. I know they have my back. No other insurance company holds the same standards as State Farm, and I am so thankful to be a client once again.

I have been a customer of State Farm since the 1970's. At the Esplanade Drive office John Derr was…read moremy first agent. He and the staff were excellent. Now Aaron Keely and the staff are providing the same level of excellent service. No matter what I'm calling about, they are so helpful to answer my questions, address my concerns, and provide me with clear information to help me make decisions. They are great people, always there to help-especially when there's a problem. I highly recommend them!

Kathy, Aaron, and Zoe always know what they are talking about when I call with questions. Thank you…read moreso much to the team!

Absolutely outstanding! From start to finish, the service was flawless. Mr. Pasillas was…read moreprofessional, attentive, and truly went above and beyond. I couldn't be happier and highly recommend this business to anyone looking for quality, reliability and amazing customer service. Thank you.

Once again Rancho Simi Insurance saved me money. Thanks to Tanya, I was able to save on my…read morehomeowners insurance without decreasing my coverage. Thank you for your all your help, Gene

Jesse G at Kehl IS THE BEST! He is very honest, incredibly responsive, and communicated so well to…read moremake sure we got the best insurance with the deductibles and coverage that makes the most sense for our situation. I truly wish everyone could provide customer service like Jesse. If Jesse can't find insurance that's appropriate for your situation, he will tell you rather than trying to sell you something just to make a commission. Compared with AAA or Farmer's insurance or something similar, Jesse can shop around to find the right policy combination for you.

I am a current Client here and I'm constantly impressed with Jesse and the other staff. They…read morerecently helped me find a new Home Insurance Policy which is very hard these days. Best Agency in the 805!

I was referred to them by a friend and from there I sent an email asking for a quote on a place…read morethat was just purchased. Natalie was fantastic and had sent a estimate that was presented in a small video which was fantastic because it was easy to understand. Her communication back-and-forth was on target and she has answered all my questions so far. I will definitely use them in the future for any Insurance needs!

I filled a form for homeowners insurance on their web site twice in one week. Days later I got an…read moreactual email from Natalie to instead click on their "fast app" and fill out that form....which is exactly what I did, filling out a form and attaching my existing policy a 3rd time - just for homeowners insurance!!! Never heard back from them! I can only assume they don't need the business or are very unprofessional. I guess I'll stay with my current provider VNGO, at least they reply to my questions.

I had an easy, quick experience with Western Gold. First, I LOVE that they answer the phone. In the…read moreworld of AI answering services, it was great that I talked to a human who connected me to another human. RIck C helped me quickly and efficiently get the car insurance I needed. I was able to do it in a single day which was perfect for me. I highly recommend that you use this agency.

I would strongly recommend being very careful when dealing with this agency, especially if you are…read morean elderly person or someone who may have difficulty communicating in English. My family recently attempted to obtain a home equity loan, and the bank requested additional information regarding the flood insurance on my parents' duplex. The insurance agent, Patty, was contacted to provide the necessary information. Patty spoke with my father, who is the owner of the property, and told him that only one of the two homes, Unit A, was covered by flood insurance and that Unit B was not. My father explained that, to his understanding, both units had always been covered. However, Patty continued insisting that only one unit was insured and gave him the option of leaving it that way, meaning one of the homes would remain uninsured, or purchasing another policy for Unit B. Because my father needed the insurance information to proceed with the loan, he felt he had no choice but to purchase another flood insurance policy. What made the situation even more concerning was the cost. He was being charged approximately $900 for Unit A and nearly $3,000 for Unit B, which immediately seemed unusual to us. I personally contacted Patty to ask why the cost for Unit B was so high. She told me that, supposedly, the bank had requested an increase in coverage. This still did not make sense because we had documentation showing that both Unit A and Unit B were already covered. I then asked Patty whether we could simply contact the previous insurance company, Neptune, and add or correct the coverage for Unit B since we believed it was already insured. Patty told me that Neptune was no longer offering flood insurance for homes. Because the information we were being given did not add up, I decided to investigate the matter myself. I contacted Neptune directly, and they confirmed to me that both Unit A and Unit B were covered under the flood insurance policy. They also could not understand why Patty was saying otherwise, especially since she had access to the insurance portal and should have been able to see the coverage herself. I was also informed that Neptune was still providing flood insurance, which directly contradicted what Patty had told us. At that point, I wanted to speak directly with Patty and give her an opportunity to explain why we had been given this information. However, after I discovered what Neptune had confirmed, Patty stopped answering my calls. My father and I attempted to contact her multiple times, but she would not respond. We eventually spoke with someone else at the agency and asked to speak with Patty. Someone came on the phone claiming to be Patty, but I immediately recognized that it was not her voice. That made the situation even more concerning. What bothers me most is that my father is an older man whose English is not fluent. He trusted the insurance professional he was speaking with and believed that she was giving him accurate information so he could make the best decision for his property. Instead, based on what we later discovered, he ended up opening another flood insurance policy and paying nearly $5,000 when both units were apparently already covered. I find this extremely troubling. Elderly customers and people who have difficulty communicating in English deserve the same honesty, transparency, and respect as everyone else. No one should feel pressured into purchasing an additional insurance policy because they are being told that their existing coverage does not exist--only to later discover that the original coverage was in place. I strongly encourage anyone dealing with this agency to verify everything independently, ask for documentation, and do not simply take someone's word for it--especially when large amounts of money are involved. My family's experience has left us extremely concerned about the way this situation was handled, and I would personally be very cautious about doing business with this agency.