The physicians, if you can get in to see one, are terrific. However, the University Hospital system…read morehas turned out to be bureaucracy at its worst. First, their front desk staff are rude and overzealous. If you are ill, you can be expected to wait 2 months for the next available appointment or go to an urgent care, when your physician might have squeezed you in. The scheduling only seems to allow for well-patient visits. This may be because UH requires that each visit last only for 15 minutes, putting pressure on physicians to be caring, accurate, and able to diagnose and treat every single thing in 15 minutes. This is not the fault of the practitioners, but rather the system. And is reflected in UH's low abysmal ratings. But really, the front desk staff is reliably awful at this location.

They are always quick to respond and very sweet! I have a lot of health conditions and they help me…read morewonderfully!

A patient should never have to be verbally combative with their doctor to receive basic care…read more This was my normal doctor's office for illnesses for over a decade. It has recently become my former doctor's office. My original doctor retired and was replaced with a "new, enlightened, like-minded doctor" that "fits the holistic approach to Western Medicine" that the founding doctor of the office has embraced. What this means is that they've all gone vegan and will aggressively pummel their beliefs into you that milk and meat are the cause of all medical woes, even those nasty bacterial infections we pick up from sneezing kids in the grocery store. They're only too happy to sign you up for expensive holistic treatments with affiliated massage therapists, reiki practitioners, and dietitians. I waited over an hour to be seen for a follow up appointment after a weekend ER visit. The doctor refused to call the lab for my results - because " it will take too much time" and "the results are supposed to be in the computer!" She ignored what I was telling her my symptoms were, ignored the ER discharge papers with my diagnosis described in detail. She insulted my intelligence, maligned the ER doctors, questioned the validity and knowledge of another doctor (unrelated to this case) that she saw listed as a specialist in my medical file. I asked repeatedly for her to call the lab to get the results to prove my original diagnosis. After fifteen or twenty minutes, I loudly threatened to leave and find another doctor who would help me. At that point the call was made, the results proved the original diagnosis and she grudgingly treated me. If I hadn't been in need of continued antibiotics for the infection, I'd have walked out the moment she insulted my intelligence and that of the doctor. Do yourself a favor. Don't be me. Don't ever go here.

Dr. Bowersox is a wonderful caring person who seems to genuinely want to help people. He listens…read moreand does his very best to solve issues. We need more doctors like him. So why the 4 stars and not 5? His staff. They are semi-pleasant in person but completely unprofessionally rude over the phone. And I am not saying so because this happened once, my wife and I have experienced this probably a dozen times. It's gotten to the point where we don't want to see Dr. Bowersox anymore because dealing with the staff is so terrible.

I have nothing but good things to say about Dr. Bowersox. He's changed my life, really. I was…read morediagnosed with fibromyalgia and was told that my options were limited. I could take pain killers, sleep aids, and more just to function. Pill popping isn't my thing so I did some research and found out about the Bowersox Protocol, an all natural, homeopathic supplement based fibromyalgia treatment plan. I was on the protocol for 3 months and it drastically improved my fibromyalgia. It immediately help my stomach issues, and I was able to get more sleep than I'd gotten in ages. I'm not in constant pain anymore and I really feel like I've gotten my life back. Although Dr. Bowersox specializes in treating fibromyalgia and chronic fatigue syndrome, he can treat just about anything with homeopathic medicine. I'd highly recommend seeing Dr. Bowersox if you're tired of the traditional medicine run around and are seeking out more natural methods of treatment. And if you have fibro, you MUST see him because you'll feel SO much better.

This man is the most kind and caring Doctor you'll ever meet!!…read moreHe really listens to you and genuinely cares! He keeps up with the changing times and is steady with his education. He's a handsome guy too!

Have been a patient of Dr. Silverblatt for several years and I cannot say enough what a great…read moreDoctor he is. I went to him for thyroid issues that I have struggled to get treated correctly for years, he is very open to natural thyroid hormone, is always spot on with lab testing to make sure all levels are checked and really spends time to make sure you are feeling as well as you possibly can. He is like going back to a Dr when they actually took time with you and looked at how to heal you not treat the symptoms

Would not recommend. Was very judgmental of a cold sore. Said it was an STD and I explained that it…read morewasn't from that...but he said it probably was. Just doesn't have bed side manner. Would avoid.

I'm 2 weeks out from a breast reduction procedure performed by Dr. Greer. When I first met her, I…read morefelt completely comfortable. She took the time to make sure I was understanding of everything. So far, the results and great and if I ever had any questions/concerns, Dr. Greer has responded right away. This was my first surgery and Dr. Greer, her staff, and the Mentor Surgery Center made it run very smoothly. Also, if you're thinking about having a breast reduction, do it!!!!

Chelsea did my lips and not only was she very knowledgeable, but she was very kind and made the…read morewhole experience so comfortable! 10/10 recommend!

I scheduled an appointment for a physical which is fully covered by my insurance. Dr. Thomas asked…read moreif there was anything else going on, any pains or things I wanted to talk about so I told him about a foot problem I'd been having and he gave me a referral to someone I would later find out couldn't help me at all and sent me on my way. When they billed my insurance they refused to bill it as preventative care because we discussed another topic. he was very deceitful in the way he asked about other things to allow him to bill for additional services and screw me out of hundreds of dollars because it was not fully covered by insurance.

Mr. McGreg: Dr. Nick Riviera! Remember me?! Dr. Nick: Well,…read moreif it isn't my old friend Mr. McGreg- with a leg for an arm and an arm for a leg! Hi, everybody! (crowd: Hi, Murray!) So, I had always heard for the longest time that this "hospital" was a veritable abattoir. No, that's not an "Abba tour". If only. Second only to it's murderous Painesville cousin Tri Point(known colloquially about Lake County as "Die Point"), it was highly recommended to never ever ever seek treatment here. Not even for a mild case of the Hershey squirts. Stories abounded of friends in doctor induced comas(not on purpose), botched surgeries, life flight helicopters landing in the parking lot and slicing innocent Subaru Outbacks to ribbons(not confirmed). Yet, this is my mother's neighborhood clinic. She had a successful wrist surgery here. Plenty of blood tests and the like always were performed without incident. Hell, there's always parking and there's Mr. Chicken right across the street! Maybe all the bad publicity and gossip was just a bunch of heresay. I mean how can a functioning facility full of accredited surgeons be a house of horrors? It seems almost unthinkable. It's not like Dr. Nick works here! No..... but there is a Dr. H**k who works here. And he makes Dr. Nick look like Gregory House. My mother had her first colonoscopy last fall at Lake West. It went okay, a lot of delays, but it was covid, no complaining here. They found polyps(which I always thought were a mashup of olives and popsicles, but I guess I was mistaken). She would need colon surgery to remove what was most likely a cancerous section of the poop chute. After Thanksgiving(wouldn't want to deprive ourselves of one last dry turkey and gag inducing jar of Heinz gravy), she went in for the procedure. Our fault- we never got a second opinion or tried to maybe book the operation at a more reputable place. But Dr. H**k was the guy who did the colonoscopy, surely he should handle the surgery. And someone else's hysterectomy, and someone else's elbow surgery, and someone else's hair transplant and someone else's lip injection/ cochlear implant conversion to solar power....yeah, as it turns out Dr. H**k is a literal jack of all trades, master of none. His duties at the hospital range from cardiothoracic specialist to updating the email server to running the floor polisher. We found this out AFTER! She has the cancerous segment removed, begins recovery, all is well. Thank you Dr. H**k, you did a terrific job. Even if your bedside manner is something akin to that of Attila the Hun. A week later- a problem. There is a viscous stanky discharge coming from the...how do I put this...lady hole. My mother is horrified. She has begun to do number two through her number one port. I research it. Turns out to be a fistula- a tear between the walls of the yellow channel and the brown canal. We go back to Dr. H**k. He has never heard of a fistula. What medical school did you say you went to? Trump University! F**k!! It turns out he had "nicked" the lady/ rectal wall. Whoops! "Nick-ed" indeed. A repair surgery is scheduled. It goes, um, poorly. What did you expect. At this point Lake West is becoming my own personal hell. The workers all start to look like characters from a haunted house or worse yet, a Marc's. Mother is sick of going out of the wrong hole and starves herself nearly to death. It is now months later and we are desperate for some kind of solution. Dr. H**k proceeds to wash his hands(I think maybe for the first time in his career) of the whole fiasco. He tells us to look elsewhere for help. And thanks to my rockstar wife- we find it. At Ahuja Medical Center in Beachwood. Under the care of an amazing LADY doctor, my mom has several way more complicated surgeries, spends the summer on the mend, and a year later we are back to normal. Phew! It was a harrowing winter and spring I tells ya. We were all pushed to the brink of cracking up from this medical mishap and subsequent outright unprofessionalism and abandonment of the hippocratic oath. Do no harm. You did alot of harm, Lake West. Especially you, Dr. H**k, you absolute poster boy for the mediocre, entitled male. I implore you all, beg of you...please, PLEASE do not let this man operate on you. You'll be sorry. Now, I am giving this place two stars, because all the nurses, support staff and technicians really are pretty good at their jobs. I just wish they could find work at better hospitals.

Absolutely the worst wound care clinic. Did nothing but charges us 1000's for 15 minute appts and…read morewant you there weekly. You sit and wait and nothing gets done but you get a bill and a bunch of useless supplies sent to you and billed to you! Has anyone ever been cured going to this clinic because I do not believe it.

It seems like they go out of their way to be unaccomodating to their clients. Their hours of…read moreoperation do not support getting there, especially by closing at 3 on weekends. Considering how expensive it is you would think they would attempt to be customer conscious but clearly a good percentage of their operation comes from rehab so screw the paying public! Positives: The facility itself is great and the staff are generally friendly and helpful.

This place was okay at first. The new management isn't doing well. They push members to the side…read morein order to accommodate their staff's preference. The swimming pool is limited to 1 hour m-w-f of open swim use during the morning hours on weekdays. They take several hours for kids swim lessons each week during morning hours. New management allows this to happen without any consideration of members wanting to use the pool in the morning hours. They need to condense the swim lessons to 1 hour maybe two days a week. But they don't care about members.